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E2save Reviews

4.4 Rating 4,638 Reviews

87 %

of reviewers recommend E2save

Company Reviews

Product Reviews

4.4

Based on 4,638 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“trying to use pac number and keep old mobile number impossible one company blaming the other getting no where, gave up in the end and had new number after 12 days hopeless, not e2save fault but was told after e2save is part of carphonewarehouse and they were part of the problem”

(Huawei Nexus 6P 32GB Black) - Posted 8 years ago

“Deals should include all basic requirements of phone like earphones”

(Samsung Galaxy S6 Edge 64GB Black Refurbished) - Posted 8 years ago

Hello Jatin, Thank you for taking the time to speak to me moments ago. I’m pleased I was able to address your concerns. If you require any further assistance, please do not hesitate to contact and I would be more than happy to help. Kind regards, Mohammed e2save support team

Posted 8 years ago

Hello Jatin, Thank you for taking the time to speak to me moments ago. I’m pleased I was able to address your concerns. If you require any further assistance, please do not hesitate to contact and I would be more than happy to help. Kind regards, Mohammed e2save support team

Posted 8 years ago

“I did not know I was buying from you as you said or I understood you were carphone warehouse! It was only when I had a question about the phone I popped into a shop and they informed me. Very misleading.”

(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

Hello Jennifer, Thank you for your review. Please accept our apologies for the misleading information. At e2save we are part of The Carphone Warehouse. In the building we also have agents who provide deals on behalf of Carphone Warehouse. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed e2save support team

Posted 8 years ago

“The prices are competitive but one member of staff gave me the wrong information (I assume they are new in the role) which caused complete confusion. I have had to make more that one call to E2Save so the service has not been very efficient at all.”

(Nokia 105 Black) - Posted 8 years ago

Hello Karla, Thank you for your review. Please accept our apologies for the issues that you’ve experienced. I would also like to apologise for the incorrect information that was given by the member of staff. This will be investigated. I’ve tried to call you however I was unable to get hold of you. Please let me know the best time for me to try again so we can discuss this further. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Ordered 2 phones in 2 orders. Got text messages and emails saying there was an issue with my payment with one order and telling me to call a premium rate number. Called e2save customer service and they said there was no issue with payment and that both orders are OK. So was told to call pointlessly.”

(Nokia 105 Blue) - Posted 8 years ago

“Not what i fort it would be like mite be ok in the next coming weeks”

(HTC Desire 620 Grey) - Posted 8 years ago

“Ordered was delayed as out of dtock, despite website stating available. Customer service line was very helpful, but had to phone three times due to total lack of communication from company about my phone (didn't even tell me it was delayed, I found this out when I phoned customer service after the phone didn't show up on due day). Phone, when arrived, was in excellent condition though, and definitely the cheapest deal around. Just a bit of a struggle to actually get.”

(Apple IPhone 6 64GB Silver Refurb) - Posted 8 years ago

“All went smoothly Untill I received a faulty iphone6 I called them about it and they were very helpful saying Somone will collect it the next day and I would get a text... That text never came but the corior did when I was not at home, I am now going to replace it via the apple shop.”

(Apple IPhone 6 16GB Gold Refurb) - Posted 8 years ago

“In my opinion the phone is not bad,compared to other phones.”

(Sony Xperia E1 Black) - Posted 8 years ago

“Customer service was high quality, phone ordered was not though.”

(Nokia Lumia 735 Orange) - Posted 8 years ago

“U r the best at times OK!”

(Sony Xperia Z3 Black) - Posted 8 years ago

“The phone arrived very promptly, the day after I agreed to take on the contract. I sorted the SIM out at a Carphone Warehouse on Saturday afternoon but had to pay to have my contacts transferred. And now the next Tuesday, I am still using my old phone as the new one still has not connected. Cool!!”

(Apple IPhone 5c 8GB White) - Posted 8 years ago

“Ordered phone on a Thursday afternoon for next day delivery but web site failed to record credit card security code. Had option to go onto web and correct this, it still failed to record it correctly. Eventually had to phone on Friday morning to get it fixed. Said they would try and deliver on the Saturday but this also failed. With it being a bank holiday on the Monday it was the Tuesday before I eventually received phone. I had ordered through topcashback and there was also a £10 voucher plus cashback on offer if purchasing a phone with a contract, for some reason the £10 was not deducted.”

(Samsung Galaxy S5 White) - Posted 8 years ago

“I found this company a pleasure to deal with, things was clear even down to delivery slots. I've now had 4 phones from this company. If anyone ever needed a trusting company I would strongly recommend them.”

(Nokia 105 Black) - Posted 8 years ago

“Well! After ordering 2 phones earlier this month & these were for 2 81 year olds I assumed that instruction would accompany items. yesterday I was informed by friends that I would need to set an account which I assumed would be done when ordering having given my bank details plus the fact that my wife was informed on her phone now had accumulated a charge of £10.01 whereas The package I ordered was for £7.50/month. Upon trying set up an account my email address was not recognised so here I am not being able to setup an account, so I say please HELP”

(Samsung Galaxy S3 Mini White) - Posted 8 years ago

“All good except delivery agent did have their 'local' depot 40 miles from me and they refuse to leave in a safe place which was very inconvenient.”

(Apple IPhone 4s 8GB Black) - Posted 8 years ago

“There is no doubt that the price and tariffs etc are very good, but the customer service once you have committed to buy is zero. Despite being assured the delivery arrangements allowed you to opt for it being 'left in a safe place' this did not materialise. On last contract queries on the cash back only resolved through the Charles dunstone complaints website. As I say I have taken another contract on the basis of price but customer care really is non existant”

(Apple IPhone 4s 8GB Black) - Posted 8 years ago

“Fine except for had changed the tariff offer back to 3g from 4 shortly before I purchased and didn't notice, nothing could be done”

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

“1) The deal was quite a good deal. 2) It is a shame that the refurbished S5 didn't come with the ear phones and manual. 3) E2Save raised the invoice for 6/4/15 and advised O2 of that date which caused a problem as O2 made the start date of the contract 6/4/15, Easter Monday, and the phone could not and did not arrive until 7/4/15 the Tuesday because of the holiday on the Monday. O2 then charged me for an extra day, the Monday 6/4/15, when I did not have the phone. After sometime in discussion with them they relented and have given me a refund for next month's payment for that day, 6/4/15. They told me that it was my phone/contract suppliers' fault, i.e. you, and not theirs and that I should refer the matter to you. I pointed out to them quite strongly that the contract could not start until I had the SIM and that did not occur until around 1225pm on 7/4/15. I believe E2Save should make sure in future that for any contract that starts after a Bank Holiday the Network Provider is properly aware of the accurate start date!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Regards, M. S. Hardy-Bishop 01835 863530 Hardy-Bishop@greypeel.co.uk”

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 9 years ago

“Mobil phone returned waiting for reply contract been cancelled waiting for tv to be collected”

(Samsung Galaxy S4 Mini White) - Posted 9 years ago

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E2save is rated 4.4 based on 4,638 reviews