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E2save Reviews

4.4 Rating 4,637 Reviews

87 %

of reviewers recommend E2save

Company Reviews

Product Reviews

4.4

Based on 4,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order the phone last sat 26th Aug and it is now thurs 31st Aug and it has still not arrived. The phone was to be a present to my wife on our 25th wedding anniversary on tue 29th Aug so this has been a big let down. This is my first time using e2save. I have always used mobiles.co.uk before and have never had any problems, phones have always arrived the next day as promised. Guess who I will be using from now on. There is no point in offering deals if you can't deliver. Very disappointed.!”

(Apple IPhone SE 32GB Gold) - Posted 6 years ago

Hello Kevin, Thank you for your review and for accepting my call today. I’m sorry to hear about the issues relating to your delivery and understand how frustrating this must be for you. I’m pleased to hear your query has now been resolved. Kind regard, Chris | e2save Customer Support team

Posted 6 years ago

“It's ridiculous experience for me buying phone from e2save. I placed the order on 6th June and was supposed to receive on 8th June, 8th June didn't arrive & I was told that there's something wrong and I'll receive it on Saturday 10th or if not Monday 12th June definitely. Today I have been told it'll be delivered tomorrow 13th June. I took 3 days off from work & will have to take off tomorrow. Very bad experience for me.”

(Apple IPhone 7 32GB Gold) - Posted 6 years ago

Hello Abdur, Thank you for your review. I’m sorry to hear about the issues relating to your order with us and understand how frustrating this must be for you. I’ve tried to call you today to discuss your account however you were unavailable to take my call. Please let me know a suitable time to contact you to discuss this further. Chris | e2save Customer Support team

Posted 6 years ago

“The phone doesnt work was a major factor you were due to collect it yesterday and still havnt turned up hopeless”

(Apple IPhone 6s 16GB Rose Gold Refurb) - Posted 6 years ago

Hi Charlie, Thank you for your review and for taking my call today. I’m glad this has now been resolved for you. Please let us know if you need any further help. Leona |e2save Customer Support team

Posted 6 years ago

“The deal on O2 is wrong. Signed up for 24month 6gB data but only getting 3 GB”

(Apple IPhone 6s 32GB Space Grey) - Posted 6 years ago

Hi Liga, We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Leona |e2save Customer Support team

Posted 6 years ago

“Claimed to be calling from Carphone Warehouse. Applied the deal to the incorrect account, actually increasing by charges. Staff agreed to carry out actions they did not follow through on. Absolutely dire !!”

(Apple IPhone 6s 32GB Space Grey) - Posted 6 years ago

Hello, Thank you for your review and for accepting my call today. I’m sorry to hear about the issues you experienced with your order and understand how frustrating this must be for you. Thank you for your patience whilst we investigate this for you. Chris | e2save Customer Support team

Posted 6 years ago

“Nothing all was perfect”

(Apple IPhone 7 Plus 128GB Black) - Posted 7 years ago

Hello Natalia, Thank you for your review. I have tried to call you today to confirm that everything was okay with your order. If you do need any help, please call us on our local rate number 01509 610 888 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00 and well be happy to resolve any issues you've had. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“False advertising of a free gift, incredibly poor customer service that involved the customer calling them to remind them and chase, broken promises for call backs, broken promises as to actions, lack of problem ownership by any member of staff, line management presence absent throughout.”

(Apple IPhone SE 16GB Silver) - Posted 7 years ago

Hi Andrew, I’m so sorry to hear this. I’ve tried to call you today was wasn’t able to reach you. Please be assured that your feedback has been passed on to ensure that this does not happen in the future. I do apologise that you had a bad experience with us and would love to be able to resolve this. If you could give us a call on our local rate number, 01509 610 888, then one of our advisors can look into this for you. Kind regards, Olivia |e2save Customer Support team

Posted 7 years ago

“Im disappointed with the waiting time on phones dissatisfaction with way call dealth with not happy with the way my query was resolved passed my credit score then when tried exchange didn't pass at all”

(Apple IPhone SE 16GB Gold) - Posted 7 years ago

Hello Rukhsana, Thank you for your review. As the credit checks are ran by the network providers, we have no control over the outcome, I'm afraid. If you would like to try on another network, please place an order through our website or with our Sales team on 0871 521 1400. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“My phone hasn't arrived yet! I sent this review already but then Mohammad tried to call but I was outside. He sent an email asking when was a good time to call so I replied saying call me now. The email bounced back. I tried to call and was cut off twice after waiting in the queue for 10 mins. Not impressed so far! My numbers are 07813687362 or 01852 300509”

(Apple IPhone SE 16GB Silver) - Posted 7 years ago

Hello Ruth, Thank you for your review. I’m really sorry to hear your phone hasn’t arrived yet. I’ve tried to call you to discuss this further but I’ve not been able to reach you. Please can you provide a best time so I can call you again. I look forward to hearing from you. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 7 years ago

“Picked a phone with a PS4 on a deal never received the PS4 .....Will never use these clowns again”

(Samsung Galaxy S7 Silver) - Posted 7 years ago

Hi Zafar I’m really sorry to hear you haven’t received your PS4. Please email us through your online account and we can investigate this further for you. Thanks for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 7 years ago

“I've choose an IPhone 6 with 40Mb internet, as displayed on the website, While the process was done, didn't notice after 2 months that the 40Mb was change to 5 Mb on the invoice. Call ee, unfortunately they can't do anything about it, now paying a high price plan for 2 years.”

(Apple IPhone 6s 64GB Silver) - Posted 7 years ago

Hi Dev-Rishi, Thank you for your review. I am sorry hear that you're on the incorrect tariff. I have tried to call you today to discuss this, however you weren't available. Please call us on 01509 610 888 and we'll be happy to help you. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“Too espensive”

Posted 7 years ago

Hello Thanks for taking the time to share your experience with ourselves. We’re sorry to hear you have found us to be too expensive, we always try to offer the best deals possible. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 7 years ago

“The upgrade that I was offered proved to be not good value. I had to send the phone back because you were not willing to negotiate a deal that was fair.”

(Apple IPhone SE 16GB Rose Gold) - Posted 7 years ago

Hello I’m really sorry we weren’t able to offer you a better deal. As a retailer we can only offer the deals the networks give us. If you wish to view our deals they are all available on our website. Thanks for your time, it’s greatly appreciated. Amy|e2save Customer Support team

Posted 7 years ago

“E2Save phoned me on behalf of carphone warehouse as my current contract was due to expire. A lovely girl spoke to me on the phone and advised the best deal for the phone I wanted (iphone 7 plus 128gb) and contract provider (EE) was £44 a month and £319 for the phone with 2gb internet, 1000 mins and unlimited texts. 1 day prior to shipping I look on the E2Save website and see the same phone (iphone 7 plus 128gb) with EE for a better price of £289 and a better contract 5gb internet unlimited mins and texts for £35 a month.. so I phone and ask if I can have the better contract and phone price, they say I have to cancel and re order which is a lengthy process but as the saving is great I do it, near 1 hour on hold to customer services. When the phone is delivered the next day it is the wrong handset (Iphone 7 instead of Iphone 7 Plus). So I then have to send the phone back and I am still waiting for my new phone when I was meant to receive it on release date. I am not happy at all with the service and wouldn't recommend E 2 Save to anyone.”

(Apple IPhone 7 128GB Black) - Posted 7 years ago

Hi Sam, Thank you for your review. I tried to contact you today however you were unavailable to take my call. First of all we’d like to apologise for the situation. We’re currently investigating the agents you spoke to in order to ensure the correct deals are being sold. Further to this we’re providing additional training to agents in order to avoid such cases such as this. I’d like to apologise again for the inconvenience and thank you for your patience. Chris | e2save Customer Support team

Posted 7 years ago

“Got my phone ok tried to apply to get my partner a new one and won't let me”

(Apple IPhone SE 64GB Gold) - Posted 7 years ago

Hi Luke, Thank you for your review. We can understand your frustration; we have no influence over any credit or internal security check decisions. We can only apologise and if you’d like to try an alternative network we recommend you reorder online. Thank you for your patience. Chris | e2save Customer Support team

Posted 7 years ago

“Fraud fraud Fraud Beaware E2save are fraud company.ordered paysgo o2 sim with the phone but never received promised airtime.try ro speak to them first they ask me to speak to o2 but o2 got nothing to do with e2save then they ask me to go to carphone warehouse with a lead number but they got nothing to do with this fraud company know i just want my money back and i can go as far as i can”

(Alcatel 10 16 Black) - Posted 7 years ago

“got 2 phones in stead of 1 and got charged for them both still not sorted”

(Apple IPhone 6s 16GB Rose Gold) - Posted 7 years ago

“Not happy at all applied for an iPhone recieved an old Nokia and then was told when I phoned up the email saying I was accepted for the iPhone was sent in error so I applied again and the same happened !!! This shouldn't be allowed”

(Apple IPhone 5s 16GB Space Grey) - Posted 7 years ago

Hello Emma, Thank you for your review. I am sorry that you have received the wrong handset. I can see that you have tried to call you regarding this earlier today but the line dropped. If you would like to discuss this further, please call us on 01509 610 888 and we'll be happy to help. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“Your phones may be returned to you as they don't work. EE keep pushing me off with different exsueses. I need my phone for my work ( no phone, no work ) as I have had no phone since Thursday I am loosing work. If this cannot be sorted today 15 th June you will get them back and I will go to Vodaphone.”

(Apple IPhone 6 16GB Silver) - Posted 7 years ago

Hello John, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you’re having issues with your recent order with us. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 7 years ago

“My SIM card was deactivated before my new phone arrived. This meant that I had no mobile for at least 48 hours which caused me a whole lot of inconveniences”

(Samsung Galaxy J5 Gold) - Posted 7 years ago

Hello Karen, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Firstly I’d like to apologise your SIM card was deactivated before your order was received. We request a 5 working day delay before the new SIM is activated so I’m unsure how this has happened. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 7 years ago

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E2save is rated 4.4 based on 4,637 reviews