“I was promised a Samsung S4 mini with 4G which I never received the 4G connection? Even having ringing E2 save they said they would listen to the phone calls to make sure I was offered 4G but they didn't even get back to me a very poor service.”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 9 years ago

Hello Ryan, Thank you for your review. I am sorry for the experience that you have had with us and the lack of service you have received. I can see that we attempted to contact you originally but unfortunately we did not reach you. I have tried to call you today but you were unavailable. I have left you a voicemail containing more details regarding this. Please reply to me on here so I may call you back at a more convenient time to resolve your query. Kind regards David e2save.com support team.

Posted 9 years ago

“E2Save let me down on this occasion. Purchased another phone from them a month or so ago and that delivery went fine. On this occasion the phone was delivered 3 days late (and after my old contract had ended), despite me chasing Customer Services on at least 3 separate occasions. Number has yet to be ported. Very unhappy with the poor service on this occasion and will have to think carefully about using their service again in future.”

Helpful Report

(Sony Xperia M2 White) - Posted 9 years ago

Hello Steve, Thank you for writing a review. I have checked your order and have confirmed that you received your order later than advised. We apologise for the delay in this order being processed and delivered. This may have been due to a slight delay in processing during and just after the festive period. I am thrilled to see you are now in possession of your order and hope you are enjoying your new handset. I have also contacted your new network and they have confirmed your number should have been ported yesterday on 08/01/2015. If you could leave the best time to call yourself I shall contact you in order to discuss this in detail. Kind regards, Charlie e2save.com Customer Support Team

Posted 9 years ago

“i am saying poor because i got the fone but not free gift and still no free gift one person told me it would come next day the next person said it has not even been sent im not happy at all haveing to wait in all day for nothing ref/78339288”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Craig , Thank you for taking the time to speak to me on the phone today. As advised, we will contact you next week with an update of a more specific date in which your free gift will be on its way to you. I apologise for any confusion and inconvenience caused. Kind regards David E2save.com support team

Posted 9 years ago

“I ordered an I phone 4s with a free I pad mini! Phone came promptly but I'm still waiting for the I pad! Trying to find out which company had even taken the order was a joke! I was under the impression it was car phone warehouse, turns out it was e2save! The first order didn't have an order number so after going into car phone warehouse store the manager called e2save! He got them to re send order and they promised I'd have delivery date by today Thursday! I just phone and the I pad is out of stock until maybe Friday or Monday! I needed the I pad for Christmas and it's only a week away! Feeling doubtful and will never ever upgrade on the phone or internet again!!!!!!”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 9 years ago

Hello Stacey, I’m sorry for the confusion surrounding where the order has come from, our sales team should have advised you more clearly. I’ve passed this feedback on to ensure this is not repeated. I can see since your review you query has been investigated and resolved. I hope you enjoy your handset and gift. Kind regards Thomas e2save.com support team

Posted 9 years ago

“after nearly a week had to telephone up only to find out the gift with the mobile wasn't even ordered and still no emails or messages to say its being delivered will give it 10 days then send contract phone back as agreement as been broke”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 9 years ago

Hello Phillip, Thank you for the review you’ve left. I apologise for the delay in your free gift being delivery and can appreciate your eagerness to have it delivered as soon as possible. I can see that you’ve spoken to our customer support team who are currently chasing an update on your gift from our suppliers. We really appreciate your patience whilst this matter is being looked into and the couriers will update you as soon as possible. Kind regards, Charles Mobiles.co.uk Customer Support Team

Posted 9 years ago

“I bought Samsung galaxy s5 only phone came in the first pack and after I called you send me the charger but I am still waiting for my head phone .before you send a product at least you can check it.”

Helpful Report

(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 9 years ago

Hello Vijeesh, Thank you for your review. I am sorry that you did not get these with your original order. If you order is a clearance or refurbished handset from us then we cannot guarantee any accessories to be sent with the phone apart from the charger. However, I can see that my colleague Rhiannon has since resolved this for you. Kind regards David E2save.com support team

Posted 9 years ago

“Phone appears ok but it would be nice to be able to use it. Was told my new sim would be activated up to 48hrs of the phone being delivered. 4 days down the line still not activated!”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 9 years ago

Hello Lesley, Thank you for your Review regarding your connection. Your upgrade has a delay set on the new SIM card being activated, this is too allow you time to transfer contacts from your old handset onto your new handset. Please allow 5 working days for this to complete. If you still require assistance please leave a time suitable for me to call so I may contact you to discuss this further. Kind Regards Charlie Customer Support team

Posted 9 years ago

“I have had a lot of trouble with this upgrade. initially I was spoken to by a young man who offered me by far the worst deal, I then got a call from someone else who gave me a better deal and told me to phone customer support to tell them that the only order I wanted processing was the deal she had put through. I had explained I would be on holiday (out of the country) when the upgrade was to take place and that I wouldn't be back until 1st Dec. She said that was fine, subsequently when I phoned customer support I was advised to cancel all orders so that I would have the use of my phone throughout my holiday and to phone when I got back to process a new order. So I did........whilst on holiday I got a message on 28 nov saying that my new phone was being delivered the following day, a phone I wasn't expecting as as far as I was concerned all orders had been cancelled. I t was delivered to a diff address as I was still away. upon receipt of the phone it was faulty, I accepted the order as it was the phone I wanted but then spent 40 mins on hold to customer services to register it as faulty and to say that if it was sent back I needed a sim adapter as my new sim will not fit in my old phone. I was told to go to my local carphone warehouse where they would give me one for free only to do this and be told no they wouldn't and I shouldn't have been told this. As you can imagine I am far from happy with this service and will not be upgrading through yourselves again. kind regards clare streets”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 9 years ago

Hello Clare, Thank you for your review. After looking into this it looks like your order was duplicated in error and the advisor you spoke to did cancel your original order but duplicate wasn’t cancelled. I do apologise that this error has occur and for any inconvenience caused. According to the notes on your account you’ve since spoken to our customer services who resolved your problems you were having with the handset. If you have any of queries then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 9 years ago

“Ordered a phone as a birthday gift for delivery a week before the required date. Phone did not arrive. I did get an email to say there was a delay because of an unspecified issue. I attempted to email back to ask if the issue was the particular colour and if so I was prepared to accept a different colour. However that message ( and several others came back undeliverable). I have been unable to determine when the phone is available, but my account has been debited and I have been asked to evaluate the product. It is now 2 days after the birthday in question and I had to go and buy another gift. I have asked to cancel the person's existing contract and I am left with no details from this Company. It really is bad service and having this much trouble before the contract even begins does not bode well . I wish I bad read the reviews of this company before I placed the order and provided the PAC code to them.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 9 years ago

Hello Karen, Thank you for your review. I want to apologise for the delay in dispatching your order, this was due to high demand caused by the Black Friday weekend. I’m happy to confirm your order has been successfully delivered. If you let me know the best time to contact you we can discuss your account, alternatively if have any further queries please contact us, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, E2save.com support team

Posted 9 years ago

“i was told by the salesman my phone would be delivered on Friday so missed my work at a cost of £45 waited in all day no delivery thought it would come Saturday didn't turn up so I am out of pocket with short wages and paying for a phone and tariff without the product pretty annoyed at the poor customer service”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 9 years ago

Hello Judith, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the delay in you receiving your order, this was due to the Black Friday weekend. I’d like to discuss your review with you. If you can let me know the best time to contact you I’d be able to arrange a call back. Kind regards, Chris, e2save customer support

Posted 9 years ago

“Poor customer service. 40 minutes on hold and no answer from anybody. 2 weeks after order and still no free gift”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Christopher, Thank you for leaving a review. It was good to be able to talk with you earlier after investigating the delay with your gift. I apologise again that the delay wasn’t communicated to you but I hope that after discussing this you feel reassured that your gift will be arriving shortly. Kind regards, Charlie e2save.com Customer Support Team

Posted 9 years ago

“Perfect service but can't use the 'phone (Nokia Lumia 530 black)! It should come with a memory card and a MICRO-SIM, but all it has is an ordinary-size SIM which is much too big for the SIM-1 slot. If you can sort this out I shall be most grateful, and will give you a better star rating!”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

Hello Ronald, Thank you for your review. The handset you’ve ordered doesn’t come with a memory card this is something you would have to purchase separately. With regards to the simcard size, we have sent you a combination sim which is a standard sized simcard with a micro sim within it. You can gently remove the micro sim and use this with your handset. Kind regards, Chris, E2save.com support team

Posted 9 years ago

“Its the usual story with E2save, you order your items and the following day you get an email saying that there is no stock. Poor stock system, even worse service”

Helpful Report

(Amazon Kindle Fire HD WiFi 8GB Refurbished) - Posted 9 years ago

Hello Harbinder, Thank you for your review. It seems that you may have been sent an incorrect notification advising you that your item was out of stock. At the time you ordered we were experiencing some issues with our processing system and this may have caused the incorrect information to be sent to you. Our I.T team are always working to fix errors and evolve our system so it is more efficient. I can now see that you’ve received you order and I hope that you’re satisfied with your purchase. If you have any further queries then please contact our customer services. Kind regards, Charles e2save.com Customer Support Team

Posted 9 years ago

“wit was to be fri them mon last nit told it be today after wait in for 2 day not very good in commomunication between company e2save and ur self i got asecound parcell on it way lets see how long it takes for u to get it to me ?????????from the same 2save”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Steve, Thank you for leaving a review. I apologise for the delay you’ve experienced with your order and for any inconvenience this has caused. At the time you ordered we experienced some unforeseen issues with our processing system and this caused a delay affecting numerous orders. You should’ve received a notification from us to inform you of this. We’ve since updated our website so that customers are aware that there could be a delay in receiving their order so we can give a more realistic expectation for delivery. Kind regards, Charles e2save.com Customer Support Team

Posted 9 years ago

“Very diisapppinting.diidnt even have item advertised”

Helpful Report

(Apple IPhone 5 16GB White Refurbished) - Posted 9 years ago

Hello Beryl, Thank you for writing a review. After looking into this for you I can see that there was a delay with your order which I can understand is frustrating. Our tracking information indicates that you’ve now received your order and I hope you enjoy using your new handset. If you have any other queries please don’t hesitate to contact our customer services who will be happy to assist you. Kind regards, Charles e2save.com Customer Support Team

Posted 9 years ago

“I ordered 3phones and nothing came because they have a policy only 2phones for a costumer in 3 month and than I get the hole time cancelation messages They should send me at least 2 so me and my wife should can have a spare phone”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Matt, Thank you for your review. The policy which you have stated about a customer only being able to have 2 handsets in a 3 month period is correct but I apologise for the inconvenience this has caused. I can see that your orders have since been fulfilled. Kind regards David e2save.com support team.

Posted 9 years ago

“Not helpful at all, did not answer the problem I have, and I still have 2 mobile phone numbers for the same simcard?!?”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 9 years ago

Hello Rhiannon, Thank you for your review. I tried to call you earlier but you were unavailable. If you’ve taken out a new contract and you had an existing mobile number on the same network you would need to give 30 days notice to the network for the original number and request for it to be transferred over to the new contract. So we can discuss this further please let me know the best time to contact you, alternatively you can call us on 01509 610 888. Kind regards, Chris, E2save.com support team

Posted 9 years ago

“Wanted to send my handset back the got who sold me the phone said I would be able to before 14 days it's less then 14 days old phone to get it sent back and they said no as handset has been used but I didn't even activate sim as got told me not to”

Helpful Report

(LG G3 S Shine Gold) - Posted 9 years ago

Hello Marika, Thank you for your review. I tried to call you today however you were unavailable. You have a 14 day cancellation period providing the handset has been unused. If you’d like to discuss this further please let me know best time to contact you alternatively you can call us on 01509 610 888. Kind regards, Chris, e2save customer support

Posted 9 years ago

“The ordering process was fine, the price was good and the item was delivered promptly. However I didn't receive the pre-paid SIM card that I paid for (it turns out O2 no longer offer the SIM that E2Save was selling) and speaking to E2Save's customer service wasn't much help (wait in a queue, then get brushed off and passed over to an O2 queue, and then the line just hung up), and their email customer service was even worse, taking days to get a response and I'm still waiting on the follow-up. In this time though I was able to use O2's live-chat and they have sorted out the SIM card and credited me the money I lost, so in the end I got what I paid for, it just wasn't as smooth sailing as it should have been.”

Helpful Report

(Nokia 105 Blue) - Posted 9 years ago

Hello David, Thank you for your review. I’m sorry for the issues you’ve experienced and have discussed this issue with our set up team to avoid other customers being affected. I’d be happy to refund you call costs due to chasing up the issue. You can contact our customer support team via email to claim this. Kind regards, Chris, e2save customer support

Posted 9 years ago

“Had 2 phones delivered... Both wrong... Staff polite but service terrible!!”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Michael, Thank you for your review. I first wish to apologise for the inconvenience caused and will be investigating the initial sales call. I can see you’ve recently spoken to one of my colleagues where we’ve resolved the issue. I thank you for your patience. Kind regards, Chris, e2save customer support

Posted 9 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews