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E2save Reviews

4.4 Rating 4,637 Reviews

87 %

of reviewers recommend E2save

Company Reviews

Product Reviews

4.4

Based on 4,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the service at the beginning ,the iPhone arrived with in a week but then when I put the SIM card into the iPhone it said no signal this went on for 2 days, so I called vodaphone to be told the sim card phone number wasn't a number! I called e2save customer services the man was very helpful and apologised for this , but I then had to wait another 10days for a new SIM card. This phone also came with a free gift which I still have NOT received.”

(Apple IPhone 5c 16GB Pink) - Posted 9 years ago

Hello Kim, Thank you for your review. I tried to call you today however you were unavailable. Sometimes connections don’t always go through correctly with the network and we have to re-process and send out a replacement simcard. I apologise you had to wait for the replacement to be received. With regards to your gift I’ve processed this for you. You should expect delivery Monday via DPD. Kind regards, Chris e2save customer support

Posted 9 years ago

“the phone I got samsung galaxt ace 2 seems fine but the impression you get that its is EE(orange) thats calling you seems to be on there behalf first of all phones ordered delivery next day then it was changed to 5 days later supposedly because we requested this no but the arrived next day also had more phones in depot for 5 days later then it took 5 days and several phones call to EE why are they using thrida party for upgrades”

(Samsung Galaxy Ace 2) - Posted 9 years ago

Hello Andrew Thank you for writing a review. I do apologise if it wasn’t made clear on the sales call that we were calling from e2save rather than from your network directly. We’re unable to process an upgrade order unless it’s been authorised by your network provider beforehand and I want to assure you that the contract you agreed will now be active with your network. Our outbound sales calls are regularly monitored to ensure we are advising customers the correct information and giving all the advice they need to make a decision on their order. I tried calling you this afternoon to discuss this further but was unable to reach you. If you require any more assistance with anything then please contact our customer services. Kind regards Charles e2save customer support team

Posted 9 years ago

“My phone order was not processed in a timely and took 2 days to respond to my e mail. A week on and have yet to receive the free gifts, which should have followed the phone 2 days later. Good deal but service is lacklustre”

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Linda Thank you for your review. It’s really great to hear that you’re happy with the deal you’ve selected and I hope you are enjoying using the handset. I’m disappointed to learn of the delay you’ve had for your free gift and the service you’ve received so far. We aim to provide an excellent customer experience and we’ll use your feedback to improve our services in future. I’ve investigated this for you and tried calling you this morning to provide an update but was unable to reach you. If you leave a best contact number and I’ll get in touch with you as soon as possible to give you some more information. Kind regards Charles e2save customer support team

Posted 9 years ago

“Having had time to reflect I don't understand why my first order had to be cancelled and I had to go through two credit check/applications in 2 days. Why the delivery address of my initial order couldn't be amended is baffling. It was also disappointing that the delivery expectation I was given wasn't met. I cancelled the second order on the phone the 12th. I am concerned of the effects on my credit file of two applications in two days as this can give the impression of fraud or financial difficulty.”

(Nokia Lumia 530 Black) - Posted 9 years ago

Hello Raymond Thank you for leaving a review I can understand your concerns if more than one credit check was run when we were processing your order. I can assure you that we do as much as we can to avoid running any additional credit checks and would only proceed with another if it were absolutely necessary. I wasn’t able to reach you when I called you this morning but if you could provide a best contact number and we’ll contact you to discuss this further. Kind regards Charles e2save customer support team

Posted 9 years ago

“Supposed to be a phone and tablet combination. They don't mention at time tablet out of stock. No indication when will arrive either. I'm looking at sending it back and going to high street and get same deal or better straight away. NOT HAPPY”

(Nokia Lumia 630 Green) - Posted 9 years ago

Hello Susan Thank you for your review I’ve tried calling you this morning in order to resolve this query but was unable to reach you. I’m sorry that you weren’t advised that your tablet was out of stock when you placed your order and can understand your frustration with the delay. If you could provide a best contact number and a time to call you and I’ll resolve this issue for you. Kind regards Charles e2save customer support team

Posted 9 years ago

“The phone arrived very promptly as promised,however, nearly 3 weeks later and I am still awaiting my iPad mini. I have called 4 times and have been given the same response that it will be with me in 1-3 days as it comes from another company. Sorry I am dealing with E2save mobiles so it is to you I come with my complaint.”

(Samsung Galaxy S4 Mini Black) - Posted 9 years ago

Hello Chamika Thank you for your review. I’m happy to hear that your handset arrived promptly. However, it’s disappointing to hear that your free gift was not delivered in the same timely manner. I can see that you contacted our customer services department who managed to identify the issue causing the delay and have your gift sent out. After investigating I can see that your free gift has now been delivered to you and I hope you’re enjoying using it. If you have any other issues then please contact our customer support team and they’ll do all they can to assist you. Kind regards Charles e2save customer support team

Posted 9 years ago

“My phone came no problem 4 days on i still have not recieved my free gift and am unable to get through to anyone to discuss this matter.”

(Samsung Galaxy S3 Mini White) - Posted 9 years ago

Hello Davina, Thank you for your review. I tried to call you today however you were unavailable. I can see since your review my colleague has investigated the whereabouts of your gift. Once this is confirmed with our suppliers your item will be out for delivery. You’ll receive a text with an hour time slot for the delivery over next few days. Kind regards, Chris E2Save support team

Posted 9 years ago

“When I ordered this product it was for 250mins, 5,000 text & 500mb of data. After putting the sim card in it says I have only 100 mins, 5,000 text & 250mb of data. Can you explain this?”

(Nokia Lumia 530 Black) - Posted 9 years ago

Hello Gloria, Thanks for your review. I tried to call you today however you were unavailable. Please let me know the best time to contact you alternatively you can contact your network provider to confirm the exact tariff you’re currently on. Kind regards, Chris E2Save support team

Posted 9 years ago

“I had to wait 3 weeks for my order to be processed.”

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 9 years ago

Hello Jason I apologise for the delay in receiving your handset, this was due to the handset being out of stock. I can see that you have now received your handset. I hope you enjoy your new phone. Kind regards Scott Customer support

Posted 9 years ago

“I orderd a new contract through e2 that included a free gift . The phone arrived but no gift .it then says that the gift will be dispatched upto 7 working days after.although in the ordering process is doesn't say this . I decided to ring them but no where on the receipt from them is a customer services number.it just says to use the internet”

(Nokia 105 Black) - Posted 9 years ago

Hi James I’m sorry to hear that you have not yet received your free gift. I can confirm that your gift is due to be delivered tomorrow (06/11/14). DPD will text you with a 1 hour time slot for delivery. I hope you enjoy your gift. Kind regards Scott Customer support

Posted 9 years ago

“Poor and disappointed in your business ordered phone with xbox1 deal phone arrived however some 10 days later haven't heard from anybody with regards to when I'm getting it I've spoken to a lady tday from your company who assured me she was contacting who was supplying xbox and assured me she'd call back tday and again no correspondence back or email nothing so I'm going to cancel the order and sending phone back as only took it as with xbox deal would rather have had that really disappointed bout this regards mrs Reid I would appreciate an address to which I can return phone”

(Nokia Lumia 530 Green) - Posted 9 years ago

“Poor and disappointed in your business ordered phone with xbox1 deal phone arrived however some 10 days later haven't heard from anybody with regards to when I'm getting it I've spoken to a lady tday from your company who assured me she was contacting who was supplying xbox and assured me she'd call back tday and again no correspondence back or email nothing so I'm going to cancel the order and sending phone back as only took it as with xbox deal would rather have had that really disappointed bout this regards mrs Reid I would appreciate an address to which I can return phone”

(Nokia Lumia 530 Green) - Posted 9 years ago

“Made online order. Supplied contact details including email and alternate phone contact numbers. There was an issue with the delivery address which was not apparent until I looked to see why the estimated delivery date had not been met. I sent two messages to their ContactUS mail box and had no response to either. I finally found a number I could call directly fortheir customer services and was told that the delivery addresswas invalid. I was then put through to the Customer Services who arranged for the phone to be delivered on the Monday i.e the next available delivery date. The person was helpful but offfered no explanation or apologiy for their company not getting in touch with me to resolve the delivery address issue which they were completely aware of. Disgustingly poor service. Basically they had my money and didn't want to expend energy or resources upon someone who was not going to show any profit above what they already had. If I had not managed to get ion touch with them how long would I have waited for a response to their ContactUS messages or to resolve an issue of whic they were very much aware and obviously wasn't a priority for them. Following my conact by phone I received a response to the ContactUS messages that afternoon along with confirmation that my earlier phone call had resolvedthe issue and the phone was scheduled for delivery. Very convenient. Reviews online before I went ahead withthe deal said their customer service was poor. I'd back that up from my experince. Also the initail Help desk person I spoke to was rude and off hand or just ignorant of how to speak to customers. I hope the call was recorded b=perhapos they can benefit from it in their training which they can do whilst the are not resolving order status issues.”

(Samsung Galaxy S3 Blue) - Posted 9 years ago

Hello Laurence I’ve tried to call you today, but was unable to reach you. I apologise for the service you have received from us so far. Thank you for your feedback, I will be looking in this further to improve on the service we provide. If you have any further issues or queries then please feel free to get in touch. Kind regards Scott Customer support

Posted 9 years ago

“After agreeing a new phone. It could not be sent to an alternate contact address. Very disappointing. It was agreed to be sent to a carphone warehouse shop. However upon recovering the confirmation I discovered that it had been sent to the wrong shop and I could find no way to change this. This caused me a 50mile round trip to my own expense. Very very dissappointed with this error. I won't be upgrading again over a phone. It seems for a proper service you need to go into a shop and deal with face to face people.”

(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

“I received my order the following day 21st October. I am still waiting for my gift wich has yet to arrive it is now 31st october. For the second time now I have told that I must wait 72 working hours for it to arrive which will be next tuesday (4th november). By then my 14 days grace will of elapsed therefore I will not be able to cancel my contract. Ive already received my bill for my new tariff. Which comes out on the 10th november. If I dont receive my promised gift before or on (4th) tuesday, I will be contacting trading standards.”

(Samsung Galaxy S3 Mini Blue) - Posted 9 years ago

“Website was difficult to navigate, options to find best offers were limited and not appropriate. Due to connection issues I was advised to go to a Carphone Warehouse store to arrange a return, however they were totally unable to help and the sales assistant spent most of his time bad-mouthing e2save despite the two businesses effectively being the same company. Very difficult to contact with poor communication options.”

(Nokia Lumia 530 Black) - Posted 9 years ago

“I ordered my phone for priority delivery by 1000am but did not receive the package until 1130hrs. I paid the extra for delivery as I had an important appointment which I then had to cancel.”

(Nokia Lumia 630 Green) - Posted 9 years ago

Hello Paul, Thank you for your review. I’ve tried to contact you to discuss the delivery of your handset but you weren’t available. I do apologise that the handset was delivered after 10am. If you wish to discuss this further, please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 9 years ago

“Online purchase so all pretty normal, however the courier used sent someone who rang the bell for far too long, which annoyed me before opening the door and then he didn't listen when he asked my name and I had to repeat myself so the arrival of my new phone was ruined by bad customer service from the courier.”

(Nokia Lumia 635 Black) - Posted 9 years ago

Hello Dean, Thank you for your review. I’m sorry that you wear unhappy to speak with me today and for the way in which the handset was delivered to you. It’s vitally important that I discuss this with you. Please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s, to arrange a best time to call you. King regards Thomas e2save.com support team

Posted 9 years ago

“hi i am your customer i got few contract bought but this time your member of staff what i order he do not listen to me and make it order now i got problem got wrong order i am waiting for new update need this staff more practise please if possible check my recording then you know what i mien ok . thanks”

(Nokia Lumia 530 Black) - Posted 9 years ago

Hello MINESHBHAI Thank you for your review and for taking my call today. I’m sorry to hear you’ve been placed on the wrong deal. I can confirm we’re currently rectifying this and a new sim will be sent to you with the correct deal. King regards Thomas e2save.com support team

Posted 9 years ago

“I WAS PHONED BY YOUR OPERATIVE ON A SATURDAY LEADING ME TO BELIEVE THEY WERE FROM ORANGE THIS I FIND IS NOT TRUE AND YOU ARE CARPHONE WAREHOUSE.AT NO POINT DID YOUR OPERASTIVE SAY I WOULD HAVE TO WAIT 4 DAYS UNTI THE SIM WOULD BE ACTIVATED AND TO CAP IT ALL YOU DELIVERED TO THE WRONG ADDRESS. I GAVE YOUR OPERATIVE MY SISTERS ADDRESS BUT YOU DELIVERED TO MY HOME. SOMEONE PUT THEIR DAY ON HOLD FOR NOTHING REALLY. NOT HAPPY AND WILL NOT BE RECOMMENDING YOU TO ANYONE AND IN FUTURE I WILL MAKE SURE WHO IAM TALKING TO! AT THE END OF THIS CONTRACT I WILL NOT BE RENEWING WITH YOU. LETS HOPE THE SERVICE IMPROVES!”

(Apple IPhone 6 16GB Gold) - Posted 9 years ago

Hello Suzanne I’ve tried to call you today but was unable to reach you. If you wish to discuss this with me, please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 9 years ago

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E2save is rated 4.4 based on 4,637 reviews