E2save Reviews

4.37 Rating 4,450 Reviews
84 %
of reviewers recommend E2save
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
3.96 out of 5
Read E2save Reviews
Anonymous
Anonymous  // 01/01/2019
Very angry with your service!
Helpful Report
(Apple IPhone XR 64GB Black Refurbished) - Posted 1 month ago
Hi Kyle, We are sorry to hear you have not been pleased with our service. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Details of your complaint Kind regards Mohsin E2Save
Posted 1 month ago
Phone was returned n never received
Helpful Report
(Apple IPhone 11 128GB Green) - Posted 2 months ago
Hi Kieran, We are sorry to hear this. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save
Posted 2 months ago
I haven't receive the phone yet as I was waiting for the delivery on the 19tg and it never came u rang your self's and you said you didn't no why it had be requested to be send back to your self's and this would take 3-5 working days to sort out I was told to give your you another ring on Tuesday to see if there was any update of why it's been requested back to your self's
Helpful Report
Posted 2 months ago
Hi Chloe, We are sorry to hear there has been a delay in delivering your phone. If you have still not received your phone, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save
Posted 2 months ago
i wish you all look carefully your device that they have delivered a refurbished European version device instead of of what you may have ordered a brand new UK version. ordered this A71 Brand new UK version with pay monthly line rental and what they delivered is refurbished device seems to be used one with broken company seal and original packaging, arranged for exchange and requested to send me what i ordered the brand new UK version and its unbelievable, they sent me the same, what a crape customer service, i had to arrange it return it again and see what they will send me now..
Helpful Report
(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 5 months ago
HI there, we are sorry to hear that that your phone was opened when you received it, we do open our phones to perform a quality check to ensure stock is suitable from our suppliers. So that we can look into the issue with receiving a refurbished phone, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Jim E2save
Posted 5 months ago
Still not received phone
Helpful Report
(Samsung Galaxy S20 FE 4G 128GB Cloud Lavender) - Posted 7 months ago
Hi there, I am very sorry to hear this, we would like to look into this further with you, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Jim E2save
Posted 6 months ago
I still haven’t even recieved a sim card for the phone
Helpful Report
(Apple IPhone 11 64GB Black) - Posted 9 months ago
Hi Kai, We are sorry to hear you have not received a sim card with your phone. Usually, all our new contract phones are sent with the sim card in the packaging. Please ensure you have checked all the packaging thoroughly. If you have still not received it, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Mohsin E2save
Posted 9 months ago
I ordered a Samsung galaxy A71 N wrong phone as came and I'm not happy with it was a birthday present
Helpful Report
(Samsung Galaxy A51 128GB Prism Crush White) - Posted 9 months ago
Hi Kathleen, We are sorry to hear you are not happy with the phone. You can still return this within 14 days of receiving the phone. Please email us at Reviews@e2save.com and we will get this arranged for you. Please include the following information: -Your Full name -Full Address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin E2save
Posted 9 months ago
Haven't received phone
Helpful Report
(Samsung Galaxy A20e 32GB Black) - Posted 10 months ago
Hi Ashley, We are very sorry to hear you have still not received your phone. So we can look into this and find out why your phone has not been delivered today, Please email us on Reviews@e2save.com with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin E2Save
Posted 10 months ago
cant return my phone and wont be given an extension on the 14 days while im isolating with covid
Helpful Report
(Apple IPhone 11 64GB White Refurbished) - Posted 10 months ago
Hi Kate, We are sorry to hear you are isolating due to Covid and hope you make a quick recovery. We can arrange a collection of your phone from your home address if you are within 14 days. Please email us at Reviews@e2save.com with the following information: -Your full name -Full address including Postocde -Order number -Email address -above review Kind regards Mohsin e2save
Posted 10 months ago
Not delivered on time
Helpful Report
(Samsung Galaxy A20e 32GB Black) - Posted 10 months ago
Hi Marek We are very sorry to hear this, please can you contact us on the following email address Reviews@E2saves.com. Please provide the following information in your email: Your Full address Your Telephone number Your Email Address Your Order Number. Kind regards Craig
Posted 10 months ago
My delivery so late 2 days
Helpful Report
(Samsung Galaxy A20e 32GB Black) - Posted 10 months ago
Hello Pawel, Sorry to hear that. If you still have not received your delivery and needed help,please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Kind Regards, Mohammed
Posted 10 months ago
My no phone put
Helpful Report
(Invisible Shield Ultra Clear For Samsung Galaxy Note 20) - Posted 11 months ago
HI Dmitrijs, If there is anything we can help you with, please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number Kind Regards, Michelle
Posted 11 months ago
Almost a week later after receiving my new phone I am STILL waiting for you to transfer my details to EE so I can use it. Sorry not impressed at all.
Helpful Report
(Google Pixel 4a 128GB Just Black) - Posted 11 months ago
Hi Paul, We are sorry to hear there has been a delay activating your new line. So we can look into this, please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Kind Regards, Michelle
Posted 11 months ago
I was accepted by yourselves for a phone. My phone was out for delivery then 1 hour before it was delivered it was returned to your warehouse. Terrible customer service and no help what so ever. I wouldn't recommend you to anyone.
Helpful Report
(Samsung Galaxy S10 128GB Prism White) - Posted 11 months ago
Hello Matthew, We'd like to look into your order #113351338 to see what's happened here to see if we can provide any additional info on why this was returned. Please can you email us on Reviews@e2save.com Kind Regards, Mohammed
Posted 11 months ago
Brill fast delivery Arrived in perfect condition
Helpful Report
Posted 11 months ago
Hi there, we are pleased you have had a great experience! We can see you have only given us one star, please could you consider changing your star rating based on your recent purchase. Regards, Michelle E2 save
Posted 11 months ago
Rubbish.and as for after sakes appaliing
Helpful Report
(Honor 9X 128GB Sapphire Blue) - Posted 11 months ago
Hi Gray, If there is anything we can help you with, please email us at Reviews@e2save.com so we can look into this for you. Please include the following in your email: -Your Full name -Full address including Postcode -Email address -Mobile number Kind Regards, Michelle E2Save
Posted 11 months ago
i havent received the phone as it was lost in transit and no one from E2Save has been in touch to help. I've done all the calling around and to E2Save then DPD.They seemed so blazae and was I informed I'd still have to pay for my monthly contract because they are still investigating. The lack of communication is just not acceptable for any company.
Helpful Report
(Apple IPhone SE 64GB Black) - Posted 1 year ago
Hi Natalya, We are very sorry to hear this and apologise for the inconvenience caused. If the parcel has been lost in transit, DPD will usually carry out a Parcel search on their end which can take up to 5 working days. If you have still not received your phone, please email us at Reviews@e2save.com so we can look into this for you. Please include the following in your email: -Your Full name -Full address including Postcode -Email address -Mobile number Kind Regards, Mohsin e2save
Posted 1 year ago
Really rubbish I never shop for a a phone here again shocking sevies
Helpful Report
(Apple IPhone SE 64GB Product Red) - Posted 1 year ago
Hi Julie, We are very sorry to hear you feel like you have received poor service from us. Please advise us on what the issues so we can look into this. Please email us on Reviews@e2save.com with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin E2Save
Posted 1 year ago
No good phone didn't come
Helpful Report
Posted 1 year ago
Hi Garry, Sorry to hear that you phone didn't arrive. We can certainly check this out for you and see what has gone on here. In order for us to check this out could you please email us at Reviews@e2save.com with further information regarding your order. Regards, Kash e2save
Posted 1 year ago
Phone does not work
Helpful Report
Posted 1 year ago
Hi Paula, We are sorry to hear that your phone is not working. We would like to check the options available to you. Please you could email us at Reviews@e2save.com with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Michelle E2 Save
Posted 1 year ago
E2save is rated 4.37 based on 4,450 reviews