The Nokia product is very good ( as it is from any retailer) but sales and customer service is dreadful. I ordered a phone as a birthday gift and received an e-mail from E2Save confirming my order... Within an hour I received another-mail telling me it was not is stock and would not be delivered... I tried to reply - bounced back undeliverable.... I tried to phone, no answer.... I tried the customer chat line and after a wait Sid responded and understood that if I couldn't have the phone in time for a birthday eight days on I didn't want it, I'd buy one elsewhere. Sid cancelled the order and I cut and pasted that conversation into Word, half suspecting that something might go wrong.... Within minutes I bought the same phone elsewhere at £10 less and it came with a load of extras that E2Save's phone did not include. Software disc, a multi-national power adapter and of course a charger. That phone came the next day but days later I had another e-mail from E2Save saying that my order had been processed and would be delivered (too late for the birthday)..... Again I tried to answer the e-mail but it seems that address doesn't actually exist, I tried to call, no answer, I resorted back to the customer chat line and told my story to a different person. I was told I had to phone in to cancel my order but of course none of four attempts to call were answered.... None of this is coincidence, I believe it to be a tactic not to lose a sale.... One unhappy bunny £180 out of pocket...