The telephone salesperson would not confirm who I had my contract with, when it expired, how much it was for etc etc. The saleman just insisted I would get a better deal and went on and on until I was convinced my contract was due for renewal. In fact i had only had my contract since may 2017 and it was for 24 months. I was not at all well when they contacted me and made me more and more confused until I finally accepted the new contract. When the call ended I imediately looked at my ee contract and realised I had been duped into another one which was not better and more expensive. I am very disappointed the salesman behaved in this manner to a vunerable older person.