Made online order. Supplied contact details including email and alternate phone contact numbers. There was an issue with the delivery address which was not apparent until I looked to see why the estimated delivery date had not been met. I sent two messages to their ContactUS mail box and had no response to either. I finally found a number I could call directly fortheir customer services and was told that the delivery addresswas invalid. I was then put through to the Customer Services who arranged for the phone to be delivered on the Monday i.e the next available delivery date. The person was helpful but offfered no explanation or apologiy for their company not getting in touch with me to resolve the delivery address issue which they were completely aware of. Disgustingly poor service. Basically they had my money and didn't want to expend energy or resources upon someone who was not going to show any profit above what they already had. If I had not managed to get ion touch with them how long would I have waited for a response to their ContactUS messages or to resolve an issue of whic they were very much aware and obviously wasn't a priority for them. Following my conact by phone I received a response to the ContactUS messages that afternoon along with confirmation that my earlier phone call had resolvedthe issue and the phone was scheduled for delivery. Very convenient. Reviews online before I went ahead withthe deal said their customer service was poor. I'd back that up from my experince. Also the initail Help desk person I spoke to was rude and off hand or just ignorant of how to speak to customers. I hope the call was recorded b=perhapos they can benefit from it in their training which they can do whilst the are not resolving order status issues.