people were very friendly on the phone and informative, received my new phone a Nokia Lumia 530. very nice phone. I haven't had it a month yet and I had trouble sliding the screen up to answer the phone or get onto the home page. It then froze and I can't use it, won't switch off because can't slide down screen to switch off. took the battery out damaged the screen, put battery back in. switched it on still won't do anything, frozen. rang up and they cut me off at 10pm coz that's when they finish. great...............going to have to ring again. not happy. this is the first piece of modern technology I have had, should have stuck to my old style phone at least it worked.