Sales pitch and phone deal was really good. I got the deal I wanted and suited my pocket. The after sales service was poor. Was told phone would take three to five working days to deliver and I would receive email about delivery and tracking! After six days had heard nothing recalled the number to get answer machine and left a message as requested and nobody returned my call. Eventually afte seven days email and delivery details arrived happy days. No the delivery company will only delivery to somewhere that you sign for ( good idea as value phone is high). They only deliver during the week unless you pay extra for weekend. As a workiñg household this was not convenient and even though my wife only works PT you can't specify a time for delivery. I also left instruction for it to be left with a neighbour who was guarenteed to be home ans although this is a preferred option by the delivery company they ignored my request and stuck a delivery failed note through my door. I ended up driving for over an hour in rush hour traffic after work to a depot to collect my phone. Over all a poor experience and will not be using this company again for phone upgrades lesson learned don't take sales phone calls!