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E2save Reviews

4.4 Rating 4,638 Reviews

87 %

of reviewers recommend E2save

Company Reviews

Product Reviews

4.4

Based on 4,638 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Last week I ordered a reconditioned iPhone 6 handset and O2 contract with a SIM card; however when it arrived the SIM card was incompatible with the handset and nothing would work. The handset has had to be returned and I am still waiting for the replacement to arrive - hopefully tomorrow. Today I received my first invoice from O2, dating back to last week. Further than that I cannot comment on my purchase, as it is still to be tested properly!”

(Apple IPhone 6 16GB Grey Refurb) - Posted 8 years ago

Hello Claire, Thank you for your review. Please accept our apologies for issues you’ve experienced. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 8 years ago

“Don't bother. Brought a new phone and sim card did not work. Had to go to vodafone shop to buy a new sim card”

(Samsung Galaxy Young 2 White) - Posted 8 years ago

Hello Beverley, Thank you for your review. I'm sorry to hear that your sim card was not active upon delivery and that you had to go to the trouble of visiting a Vodafone store. I have tried to contact you this morning but unfortunately you weren't available to take my call. I’d be happy to arrange a refund of the sim card cost, kindly confirm a time you’re available to talk and I’ll be sure to contact you. I’ve in the office Monday to Friday between 10.30am and 5pm. Apologies for any inconvenience caused. Kind regards, Clare | e2save

Posted 8 years ago

“Upgraded my phone asked to keep the number but instead they set up a new account. Took 3 days to get old number back. Lost thousands from customers who couldn't contact me”

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Paul, Thank you for taking the time to speak with me today. I’m glad that the issue has now been resolved. If you have any further questions regarding what was discussed, please contact us via the email section of your MyAccount. Kind regards Clare | e2save Support team

Posted 8 years ago

“I got a good deal on a refinished iPhone 5s. Dealing with customer services is fine they are very helpful. The reason for the poor review is that I have had 2 handsets in a row that have been faulty. I am currently waiting on te third. I have had no problem getting an exchange but it is frustrating when they claim they are extensively tested.”

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Tom I’m sorry to hear of the difficulties experienced with your order. I’ve tried to call you today to discuss this in more detail and offer support if required, however you were unavailable. Should you still require assistance in resolving your query, I’ll be happy to call at a time that’s convenient for you. Kindly confirm a time you’re available to talk and I’ll be sure to contact you. I’ve in the office Monday to Friday next week between 10.30am and 5pm. Kind regards Rebecca | e2save Support team

Posted 8 years ago

“I have recently bought an Iphone 6 (refurbished phone) from E2save. It worked for one day and then would not work. It became dead fro 2 days and I phoned Customer Services on Saturday. They apologised and said it would be picked up on Monday and that I would get another one by Wednesday. It has still not been picked up even after calling them so many time and they telling me that it will be picked up today(Tuesday). I phoned at 5pm today and they said that it will be picked up tomorrow(Wednesday). I am without a phone and all my contacts are on my phone. I will not get a new phone by next week, they said. In the first place when E2save give out phones, are they not checked properly? I am not willing to pay a full month's tariff and am really mad at the way they have handled this thing.”

(Apple IPhone 6 16GB Gold Refurb) - Posted 8 years ago

Hello Nisha Thanks for taking my call today, I’m pleased to hear everything has now been sorted with your order. I’d like to take this opportunity to apologise again for the difficulties you’ve experienced with the exchange of your mobile phone, I appreciate the inconvenience this must have caused you. If there’s anything more we can help with, please don’t hesitate to contact us; we’ll be happy to help. Kind regards Rebecca | e2save Support team

Posted 8 years ago

“Missing stuff Missing stuff Missing stuff Missing stuff Missing stuff Missing stuff”

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Yasmin I’m sorry to hear you’ve not received some accessories as expected with your order. I’ve tried to call you today to discuss this in more detail, however you were unavailable. If you’ve purchased a refurbished handset, these do not always come with the standard accessories to keep the cost of the deal as low as possible. With our refurbished products, you’ll still receive the battery and charger. If you’re missing either of these from a refurbished product or are missing standard accessories for a brand new handset, please let me know and I’ll be happy to contact you to investigate the matter further. I apologise for any disappointment caused. Kind regards Rebecca | e2save Support team

Posted 8 years ago

“No instruction at all on how to set up the iphone!!!”

(Apple IPhone 6 16GB Gold) - Posted 8 years ago

Hello Emma Thanks for taking my call today, I apologise for contacting you at a busy time. With regards to the review you’ve left, iPhone’s no longer come with a paper manual and these can be downloaded as a PDF using your phone. All you’ll need to do is google ‘user manual for iPhone’ entering the model of the phone you’ve purchased. I hope this helps with any issues you’ve faced, however I’ll be happy to give you a call if there’s anything further you’d like to discuss; please just let me know. Kind regards Rebecca | e2save Support team

Posted 8 years ago

“I am not impressed with the phone I felt persuaded into buying. I upgraded using the telephone service and I would not be using the system again as I feel I was given information that is not correct. I was given a run through of the specification and as far as I am concerned the phone does not work as though it should. Now I am stuck with this phone until my next upgrade is due.”

(Sony Xperia Z3 Compact Green) - Posted 8 years ago

Hello Margaret, Thank you for your review. I’m sorry to hear that you feel that you weren’t advised correctly regarding your handset. I have tried to contact you this morning but unfortunately you were unavailable. If you would like to discuss this further, I would kindly ask that you confirm the best time to reach you. I look forward to hearing from you. Kind regards, Clare | e2save customer support

Posted 8 years ago

“For weeks Iv been thinking to take out a contract phone so I found myself getting one with e2save online I seen a deal that I really like so I applied for it within a few hours I got an email saying I had got the phone but the deal I wanted had changed in my email they had sent to what I had seen at the start I wanted the samsung Galaxy s4 mini and it came with a free iPad on my email they send it was samsung Galaxy with a free Togo smart phone so I was not happy so the two day My phone came to then only see that my free gift didn't not come with the phone so I tryed to call e2save but none of the number on the Internet work I'm so mad to why this is happend to me I will not be telling anyone about this site as its not what it makes out to be I only took out the phone contract as it was advertised with a free tablet but I never got it......??????!?????????”

(Samsung Galaxy S4 Mini Black) - Posted 8 years ago

Hello Rebecca, Thank you for your review. I'm sorry to hear that you haven't received the gift that you were expecting with your S4 Mini. I have tried to call you this afternoon in order to discuss this further but unfortunately you were not available. If you wish to be contacted, can you please advise of when it would be most convenient as I would like to look into this further for you. Apologies for any inconvenience or concern caused. Kind regards, Grace | e2save

Posted 8 years ago

“I was due for an upgrade and my initial dealings with carphone warehouse and the tele sale's operative was disappointing. He managed to completely get it wrong and I ended up with three lines on my account instead of my original two. He did not take the time to listen to the information I provided . Had he listened then I would not be out of pocket.”

(Apple IPhone 5c 8GB Green) - Posted 8 years ago

Hello Ann, Thank you for taking my call moments ago. Thank you for the feedback and I’m pleased we could resolve the issues you had. Kind regards, Mohammed E2save support team

Posted 8 years ago

“Very disappointed.”

(Apple IPhone 5c 8GB White) - Posted 8 years ago

Hello Ekaterina , Thank you for taking my calls moments ago. I’m happy to confirm your concerns have been addressed and thank you for the feedback. Kind regards, Mohammed

Posted 8 years ago

“Promised next day delivery on phone and gift 5 days later iv recieved 2 sim cards no free gift and payed 1 direct debit very poor service and customer relations”

(Nokia 105 Black) - Posted 8 years ago

Hi Kim, Thank you for your review. I'm sorry to hear that you haven't yet received your gift and apologise for any inconvenience this delay has caused. I have tried to call you this morning so that we could discuss this but unfortunately I was unable to reach you. Therefore, I would kindly ask that you confirm the best time to contact you. Kind regards, Grace E2save

Posted 8 years ago

“Initial purchase experience was very good but delivery experience has been very poor and this has influenced my opinion.”

(Apple IPhone 6 64GB Silver) - Posted 8 years ago

Hello Anne, Thank you for your review. I'm sorry to hear that you have had a bad experience with your delivery. I have tried to call you this morning in order to discuss this further but unfortunately you were unavailable. If you please advise of a more convenient time to reach you, I will gladly contact you in order to resolve this. Kind regards Grace E2save

Posted 8 years ago

“My contract upgrade needed to calls as one got disconnected. On the second call, the process went through under the assumption that I wanted a new contract and not an upgrade. The customer sales rep was very polite and corrected this and processed the order fairly quickly. However, I did not receive any order confirmation email from e2save. My order arrived promptly on time which was excellent. But I still do not have any email detailing my order or invoice, or redemption details.”

(Samsung Galaxy S5 Mini Black) - Posted 8 years ago

Hello Ayan, Thank you for taking my call moments ago. I appreciate the feedback and thank you for allowing us to put things right. Kind regards, Mohammed E2save support team

Posted 8 years ago

“I purchase a basic pay-as-you-go phone on behalf of a visitor and was kept in the dark about the progress of the order for 48 hours. The purchased talktime did not work for 72 hours at least, not 48 hours as described on the website. Would definitely go to a competitor next time.”

(Nokia 105 Blue) - Posted 9 years ago

Hello June Thank you for your review and for taking the time to speak with me this morning. I would like to apologise again for any inconvenience caused by the delay with your topup and thank you for your feedback, I hope that you are pleased with the outcome of our call. Kind regards Grace | E2save Customer Support Team

Posted 9 years ago

“Everytime I phoned customer services I'd been offered a different solution that never materialised.”

(LG L20 Black) - Posted 9 years ago

Hello Gines, Thank you for your review and for taking the time to speak with me earlier today. I hope that you are pleased with the ourcome of our conversation. Kind regards, Grace | Customer Support Team

Posted 9 years ago

“I received my phone Thursday no service and still no service and now it's Monday. I have phoned e2save no help what's so ever!”

(Apple IPhone 4s 8GB Black) - Posted 9 years ago

Hello Emma, Thank you for your review. Please accept our apologies for not having service on the handset. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“Always wary of buying reconditioned phones. Recieved phone that didn't work, so it shows how good their QC department is. Sent back straight away and still waiting. Avoid at all costs.”

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

Hello Nik, Thank you for taking my call moments ago. I appreciate the feedback and thank you for allowing us to put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“The Iphone I received is faulty which has full storage and overheat easily and short battery. Not sort out by e2save yet. Low efficiency.”

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

Hello Juan, Thank you for your review. I'm sorry to hear that you have received a faulty phone, I understand how frustrating this would be. I hope you have since managed to resolve this, however if not, please provide me with the best time to reach you as I was unable to this afternoon. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Time

Posted 9 years ago

“Not recieved phone yet”

(Apple IPhone 6 64GB Gold) - Posted 9 years ago

Hello Sally, Thank you for taking my calls moments ago. I hope you enjoy your new handset when it is delivered. Kind regards, Mohammed E2save support team

Posted 9 years ago

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E2save is rated 4.4 based on 4,638 reviews