E2save Reviews

4.4 Rating 4,638 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,638 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No android charger so has to buy on before I could use my phone”

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(Samsung Galaxy S24 128GB Onyx Black) - Posted 1 week ago

“I cannot charge my phone as a charger is not included in the box”

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Posted 1 year ago

“All delivered as promised, however transferring my old vodapone number to my new vodaphone contract has been auful. Ive been advised by vodaphone that I have to request a transfer frmo my original monthly contract to a pay as you go, then convert from the pay as you go to a monthly contract with my new sim. Up to 60 days total transfer time, and during that period I have to pay both contracts. If I had swapped from Vodaphone to amother network, it would have been 24 hours to get up and running with the new phone and sim card. Lesson learned, I won't be with vodaphone after my next swap, I can promise you! Vodaphone helpdesk even suggested returning the sim to you, then xontacting them for a new contract!!!! Don't believe that is ethical, so have not agreed to do that!”

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Posted 1 year ago

“My Data isn’t working, I asked vodafone and they said you need to tell them to activate it”

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Posted 1 year ago

Hi Joe, We are sorry to hear that your data isn't working. All SIMs are activated upon dispatch, however on rare occasions the activation can fail. If you activation still hasn't been processed please let us know and we can help. If you still require assistance, please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 1 year ago

“I never received the 256GB”

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Posted 1 year ago

Hi Samantha, We are sorry to hear that you didn't receive the correct model. We can certainly take a look into this for you if this still hasn't been looked into aleady. Please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 1 year ago

“You sent me a 128 gb not a 256 gb”

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Posted 2 years ago

“This isn’t the phone I was sent”

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Posted 2 years ago

Hi Danielle, We are sorry to hear you did not receive the phone you ordered. If this issue has still not been resolved, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save

Posted 2 years ago

“They helped me every time.”

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Posted 2 years ago

Hi there, we are sorry to hear that you may have experienced issues, if you do need any further help, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Jim E2Save

Posted 2 years ago

“Sales lady was excellent and helped me with my order, from then on it went downhill - got a call to say phone was out of stock in the colour I wanted (even though it was still showing on the website) Takes ages for them to answer the phone during the week, great price and initial service but the rest leaves a lot to be desired....!!”

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(Apple IPhone 12 64GB White Refurbished) - Posted 3 years ago

Hello Jon, We are sorry to hear the phone yo had ordered was out of stock. We hope that you had been offered an alternative colour or a choice of a different handset. We can be busy at times, we do try our best to responded to call customers as quickly as we can. Regards, Michelle e2save

Posted 3 years ago

“Haven't received my phone yet”

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(Sony Xperia L4 64GB Black) - Posted 3 years ago

Hi Malcolm, I am very sorry to hear about this, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Jim E2save

Posted 3 years ago

“New phone but can’t use it”

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Posted 3 years ago

Hi Lisa, We are sorry to hear you are unable to use your new phone. Please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number Kind regards Mohsin E2Save

Posted 3 years ago

“Order came one day late , order page states that free gift is delivered within 2 days of receiving handset, this however is in true, my handset was delivered on 10th november and today is 16th november , no free gift, customer service very unhelpful at finding info to track free gift , spoke with 3 different live chat operatives and all provided false links and kept saying order be delivered tomorrow, needless to say if free gift has not arrived by end of this week the phone will be going bavk and contract cancelled.”

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(Samsung Galaxy A20e 32GB Black) - Posted 3 years ago

Hi Thomas, We are very sorry to hear you have still not received your free gift. We would like to look into this for you on our end. Please email us at Reviews@E2saves.com with the following information below: Your Full name Your Full address including Postcode Your Telephone number Your Email Address Your Order Number. Above review Kind regards Mohsin E2save

Posted 3 years ago

“I wasn't happy with the wait. I was advised to refuse delivery and re order when i attempted it was refused. I had to wait over a week. Finally my order went through. P”

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(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 3 years ago

Hi, We are sorry to hear about the issues with your order. It can take a few working days for us to get the order back from the courier and returned at the warehouse. However we can check this out for you and check what has happened here. So that we can check this out could you please email us at Reviews@e2save.com with a copy of this review and the information below: - Full Name - Address - Order Number - Mobile number Regards, Kash

Posted 3 years ago

“You keep taking 1 pence out my account”

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(Huawei P Smart 2019 64GB Black) - Posted 3 years ago

Hi Shaun, The 1p is taken from your account when purchasing a deal online and an internal security check is being completed with your bank. The 1p is then put back in a holding account and released to your funds in 5 working days. Thanks Mohsin E2Save

Posted 3 years ago

“I have not yet received my iPhone. So therefore I can not review anything”

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Posted 4 years ago

Hi Martell, If you are still waiting on delivery of your iPhone and have still not received this, please email us at Reviews@e2save.com with the following information and we will look into this: - Full name - Full Address including Postcode - Email address - Mobile number - Above Review Thanks Mohsin e2save

Posted 4 years ago

“Excellent phone but did want 2 one for me n my partner but only got 1”

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(Apple IPhone 7 32GB Silver) - Posted 4 years ago

Hi there, some networks will only allow you to take one contract out in your name, I would maybe consider asking your partner to set up a contract in their name. Regards, e2save

Posted 4 years ago

“Very happy with the price and deal we got, as well as the ultra quick dispatch, however one of the two sims we received was not activated and my wife had problems getting it sorted via EE. There’s no way to contact E2Save other than leaving a message and waiting ‘up to 5 working days’ so trying to sort any problems out is a pretty lengthy process and we still haven’t had our issue looked into yet. If anyone from E2Save wants to contact us that would be great 👍.”

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(Google Pixel 4 64GB Just Black) - Posted 4 years ago

Hi Daniel, We are sorry for the inconvenience caused with getting the SIM card connected. On some occasions, SIM cards may take a little longer than usual to connect. However we would advise that you contact us so that we can investigate the issue and get this working for you. So we can investigate this please email us at Reviews@e2save.com and we can investigate this further. On your email please include the following: - Full Name - Address Including postcode - Email Address - Order number - Mobile Number Regards, Michelle Mobiles.co.uk

Posted 4 years ago

“The phone itself is great but I put for the free gift off the Amazon tablet but am still waiting on recieveing this item”

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(Samsung Galaxy A10 32GB Black) - Posted 4 years ago

Hi Claire, This usually takes up to 30 days to arrive after you have placed your order. If you have still not received this, then please email us Reviews@e2save.com and we will look into this. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Thanks Mohsin E2Save

Posted 4 years ago

“Aruba has an average of four”

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(Samsung Galaxy A10 32GB Blue) - Posted 4 years ago

“I cannot register my aim been Vodafone shop and they told me the order I want complete”

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(Samsung Galaxy A70 128GB White) - Posted 4 years ago

Hi Catherine, We are sorry to hear about the issues you have been facing, if you do require any further assistance, please contact us at Reviews@e2save.com. Thanks Michelle E2 Save

Posted 4 years ago

E2save is rated 4.4 based on 4,638 reviews