E2save Reviews

4.4 Rating 4,637 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,637 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service very poor. Was on phone for an hour before I was attended. I will not make that mistake again”

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(Samsung Galaxy S24 Plus 256GB Onyx Black) - Posted 1 month ago

Hi Charles Thank you for your review At e2save we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for for the delay with our Customer support team I appreciate how disappointing this must be for you. I’d like to assist you today, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | e2save.com

Posted 1 month ago

“I have not received my phone, 7 days after it was due to arrive”

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(Apple IPhone 14 128GB Blue) - Posted 7 months ago

Hello Sebastian Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve yet to receive your order. I see there have been multiple attempts to deliver your parcel however all have been unsuccessful. Your order is now scheduled to take place today. Please check your email as DPD will have confirmed your hour time slot and PIN. Please ensure your PIN is provided to the driver when he arrives. Kind regards Chris | e2Save.com

Posted 7 months ago

“HORRIBLE COMPANY WHO.STOLE MY £80.00 WHILE I STAYED HUNGRY”

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(Samsung Galaxy S23 Ultra 256GB Cream) - Posted 7 months ago

“I didn't get a Silver one and the contract price is not what it said it would be”

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Posted 8 months ago

Hi Paul Thank you for your review and for taking the time to speak to me today. I'm sorry for the misunderstanding with your order and I’m pleased this issue is now resolved. Kind regards Roshni |e2save.com

Posted 8 months ago

“SIM card not activated, luckily, I am working out the notice on my ee sim”

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(Defence Silicone Case IPhone 13 Mini BLACK) - Posted 10 months ago

Hello Neil Thank you for your review I'm sorry for the issues you've had with your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you Kind regards Roshni - e2save.com

Posted 10 months ago

“Check truspilot. This is a very disorganised company that really. Of something goes wrong they will send emails saying everything is fine and won't ever get back to you. You have to chase them”

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(Samsung Galaxy S22 128GB Phantom Black) - Posted 11 months ago

“I choosed the cashback deal on 19th December 2022 with £19 effective cost after the cashback. When I called e2save customer service a lady called Kadeja confirmed me that I am getting the S21FE phone with the cashback deal as i signed off with her on the Christmas time. After receiving the phone set, I did not receive that cashback deal. When I called E2save they all denying that day offer as always offers are changing online. I called the girl ,Kadeja from customer service. She was also surprised that she did not add the cashback deal with the contract. I asked many times during the phone conversation to make sure the cash back Christmas deal is there. Also, I told her colleague Kieran on the same day. Being hurryness Kadeja mistakenly did not add cashback on the contract. Now, she was saying that she could bring the compensation for me from E2save. She hardly picks up phone calls. What's a big misleading to me. I was a long time customer of E2save but they have robbed hard earned money like this. Its a worst customer service that I have ever received from E2save. I told them to listen to the recorded phone conversation between i and customer service on that day to find out the truth but they are not doing anything about it. I will give them zero review and will take the matter further. They are misleading people like this with their customer service. It was my big mistake that I have fallen in their trap. If I could buy the phone online without calling their customer service on that day than this mistake might not be happened by their customer service. £216 saving from cashback is a lot saving for me. As I'm using that new sim with upgrade I can not even cancel the contract. Its a rubbish and liar company. One day they will destroy as you can not establish a big busy for long time using the lie.”

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Posted 1 year ago

Hi Mohi We're really sorry to hear your order is not as expected and our Customer Support team has been unable to assist you. A member of our team is going to investigate your sales call and will call you with the feedback, if your order has been processed incorrectly then they will provide a resolution. Again, we'd like to apologise for your experience so far and will be in touch soon. Kind regards e2save

Posted 1 year ago

“Appallingly customer service”

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Posted 1 year ago

Hi Sarah, We are sorry to hear that you are unhappy with the service that you received. We are always improving our service and it's unfortuante to hear that there have been shortfalls on this occasion. So that we can look into this further please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 1 year ago

“Hadn't arrived as advised”

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Posted 1 year ago

Hi, We are sorry to hear that your order hasn't arrived. If you still require assistance with this we can look into your query for you. Please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 1 year ago

“i would just like to say that the phone is faulty thank you”

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(Samsung Galaxy A52s 5G 128GB Black) - Posted 2 years ago

“Wrong information”

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Posted 2 years ago

“I dont what is a jok”

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Posted 2 years ago

“Service was fine but now you keep annoying me with emails. Stop it”

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(Apple IPhone 13 Mini 128GB Midnight) - Posted 2 years ago

“Avoid at any cost! Customer service horrible shouting at me and disconnect when they don't know how to help. Sending phones and sim card without activation. You have to wait 48 hours which is not true. Please avoid!”

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(Samsung Galaxy A52s 5G 128GB Violet) - Posted 2 years ago

“Never received it.”

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Posted 2 years ago

“I need more data didn’t come with headphones or a plug thanks”

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Posted 2 years ago

“Not happy with the phone at all would not recommend it if I could send it back I would”

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Posted 2 years ago

“Still have not received my phone”

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(Apple IPhone 11 64GB Product Red Refurbished) - Posted 2 years ago

“I've still not recieved my phone I was meant to get it 6 days ago”

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(Samsung Galaxy A22 5G 64GB White) - Posted 2 years ago

“I didn’t get the phone colour I asked for I got black instead it’s a good phone like but got my first bill just 1 day after receiving the phone and then another email to say I had another phone from them disgusting really”

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Posted 2 years ago

E2save is rated 4.4 based on 4,637 reviews