E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received the phone shocking”

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(Motorola Moto G04 64GB Concord Black) - Posted 2 months ago

Hello Marie Thank you for your review and for taking the time to speak with me this afternoon. I’m pleased that this issue is now resolved. Kind regards Grace | e2save

Posted 2 months ago

“Bad”

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(Apple IPhone 16 Pro 128GB Natural Titanium) - Posted 2 months ago

“Never brought a phone”

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(Vodafone-Sim-Only-Deals) - Posted 2 months ago

“I didn’t receive my package and I contact you nether what’s going o”

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(Vodafone-Sim-Only-Deals) - Posted 2 months ago

Hello Maxwell Thank you for your review. I’m very sorry to hear that you have yet to receive your order; I understand the concern this would cause. We would kindly ask you to contact your network provider to request a replacement SIM if it has been longer than 5 working days since placing your order. Kind regards Grace | e2save

Posted 2 months ago

“Phone was received without a sim card when I called to query it I had to wait 20 minutes in a queue just to be told they can't help because it probably got lost in the post. So I've now got no phone until Vodafone send a new sim through because Vodafone have ported my number and e2save messed up.”

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(Samsung Galaxy S24 256GB Amber Yellow) - Posted 3 months ago

Hello Kirsty Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear your SIM card didn't arrive with your handset and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | e2save.com

Posted 3 months ago

“Link i was sent does not work.”

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(Vodafone-Sim-Only-Deals) - Posted 3 months ago

Hello James Thank you for your review It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | e2save.com

Posted 3 months ago

“I have not bought a new phone from you”

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(Id-sim-only-deals) - Posted 3 months ago

Hi Wendy Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Roshni | Mobiles.co.uk

Posted 3 months ago

“Hello. I didnt buy a phone. I bought a sim only. The experience was so confusing when trying to get the offer for sim only from you.”

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(Vodafone-Sim-Only-Deals) - Posted 4 months ago

Hi Zila Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Thank you for taking the time to speak to me today, I will be in contact with you as discussed. Kind regards Roshni | Mobiles.co.uk

Posted 4 months ago

“Had problems for days trying to get connected”

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(Samsung Galaxy S23 FE 128GB Purple) - Posted 5 months ago

Hello Hayley Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve had issues with your order. We were experiencing some connection delays at the beginning of the week however I’m pleased to confirm these have now been resolved. I tried to contact you today to discuss this further; however you were unable to take my call. As a result, I’ve sent you an email so we can discuss this further. Kind regards Chris | e2Save.com

Posted 5 months ago

“I canceled this contract as your billing me more than we agreed to pay pm . Now your demanding money with bailiffs threatening to collect”

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Posted 5 months ago

Hello James Thank you for your review. I’m very sorry to learn of your situation; I understand the concern tis would cause. I have sent you an email so we can discuss this further. Kind regards Grace | e2save

Posted 5 months ago

“don't have phone at the time when i apply for fhone according to my pocket”

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(Id-sim-only-deals) - Posted 6 months ago

Hello Muhammad Thank you for your review. I’m sorry to hear you are having issues with your recent order. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Chris | e2Save

Posted 6 months ago

“If I could give zero stars I would. iD mobile lousy signal in my and places I visit, when I mentioned to the agent I wanted to terminate my agreement after 1 day of having the SIM her attitude turned very offish almost arrogant and very unhelpful towards the end of the call. I will never use e2 save again.”

Helpful Report

(Id-sim-only-deals) - Posted 7 months ago

Hello Lisa Thank you for your review. I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Grace | e2save

Posted 7 months ago

“I sent phone back I would never purchase from e2save again constant gross incompetence”

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(HONOR 90 256GB Green) - Posted 7 months ago

Hello Margaret Thank you for or review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards Grace | e2save

Posted 7 months ago

“Absolutely pathetic company. Nit happy at all”

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(Google Pixel 7A 128GB Charcoal) - Posted 7 months ago

“Hi I was sure the new contract I bought says 5g but it turns out to be 4g Needs some explanation pls”

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(Samsung Galaxy A35 5G 128GB Awesome Ice Blue) - Posted 8 months ago

Hello Geo Thank you for your review I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry to hear the issue with your order and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | Mobiles.co.uk

Posted 8 months ago

“Useless,aggravation, contract cancelled.”

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(Id-sim-only-deals) - Posted 9 months ago

Hello Sam Thank you for reaching out to us to let you know of your experience I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. Thank you for taking my call today Kind regards Roshni | Mobiles.co.uk

Posted 9 months ago

“Customer service very poor. Was on phone for an hour before I was attended. I will not make that mistake again”

Helpful Report

(Samsung Galaxy S24 Plus 256GB Onyx Black) - Posted 1 year ago

Hi Charles Thank you for your review At e2save we pride ourselves at putting the customers at the heart of everything we do and unfortunately, we have fallen short on this occasion which we apologise for. I'm sorry for for the delay with our Customer support team I appreciate how disappointing this must be for you. I’d like to assist you today, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you. Roshni | e2save.com

Posted 1 year ago

“I have not received my phone, 7 days after it was due to arrive”

Helpful Report

(Apple IPhone 14 128GB Blue) - Posted 1 year ago

Hello Sebastian Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear you’ve yet to receive your order. I see there have been multiple attempts to deliver your parcel however all have been unsuccessful. Your order is now scheduled to take place today. Please check your email as DPD will have confirmed your hour time slot and PIN. Please ensure your PIN is provided to the driver when he arrives. Kind regards Chris | e2Save.com

Posted 1 year ago

“HORRIBLE COMPANY WHO.STOLE MY £80.00 WHILE I STAYED HUNGRY”

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(Samsung Galaxy S23 Ultra 256GB Cream) - Posted 1 year ago

“I didn't get a Silver one and the contract price is not what it said it would be”

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Posted 1 year ago

Hi Paul Thank you for your review and for taking the time to speak to me today. I'm sorry for the misunderstanding with your order and I’m pleased this issue is now resolved. Kind regards Roshni |e2save.com

Posted 1 year ago

E2save is rated 4.4 based on 4,714 reviews