E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SIM card not activated, luckily, I am working out the notice on my ee sim”

Helpful Report

(Defence Silicone Case IPhone 13 Mini BLACK) - Posted 1 year ago

Hello Neil Thank you for your review I'm sorry for the issues you've had with your SIM card and I do understand the disappointment this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. I look forward to hearing from you Kind regards Roshni - e2save.com

Posted 1 year ago

“Check truspilot. This is a very disorganised company that really. Of something goes wrong they will send emails saying everything is fine and won't ever get back to you. You have to chase them”

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(Samsung Galaxy S22 128GB Phantom Black) - Posted 1 year ago

“I choosed the cashback deal on 19th December 2022 with £19 effective cost after the cashback. When I called e2save customer service a lady called Kadeja confirmed me that I am getting the S21FE phone with the cashback deal as i signed off with her on the Christmas time. After receiving the phone set, I did not receive that cashback deal. When I called E2save they all denying that day offer as always offers are changing online. I called the girl ,Kadeja from customer service. She was also surprised that she did not add the cashback deal with the contract. I asked many times during the phone conversation to make sure the cash back Christmas deal is there. Also, I told her colleague Kieran on the same day. Being hurryness Kadeja mistakenly did not add cashback on the contract. Now, she was saying that she could bring the compensation for me from E2save. She hardly picks up phone calls. What's a big misleading to me. I was a long time customer of E2save but they have robbed hard earned money like this. Its a worst customer service that I have ever received from E2save. I told them to listen to the recorded phone conversation between i and customer service on that day to find out the truth but they are not doing anything about it. I will give them zero review and will take the matter further. They are misleading people like this with their customer service. It was my big mistake that I have fallen in their trap. If I could buy the phone online without calling their customer service on that day than this mistake might not be happened by their customer service. £216 saving from cashback is a lot saving for me. As I'm using that new sim with upgrade I can not even cancel the contract. Its a rubbish and liar company. One day they will destroy as you can not establish a big busy for long time using the lie.”

Helpful Report

Posted 2 years ago

Hi Mohi We're really sorry to hear your order is not as expected and our Customer Support team has been unable to assist you. A member of our team is going to investigate your sales call and will call you with the feedback, if your order has been processed incorrectly then they will provide a resolution. Again, we'd like to apologise for your experience so far and will be in touch soon. Kind regards e2save

Posted 2 years ago

“Appallingly customer service”

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Posted 2 years ago

Hi Sarah, We are sorry to hear that you are unhappy with the service that you received. We are always improving our service and it's unfortuante to hear that there have been shortfalls on this occasion. So that we can look into this further please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 2 years ago

“Hadn't arrived as advised”

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Posted 2 years ago

Hi, We are sorry to hear that your order hasn't arrived. If you still require assistance with this we can look into your query for you. Please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 2 years ago

“i would just like to say that the phone is faulty thank you”

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(Samsung Galaxy A52s 5G 128GB Black) - Posted 2 years ago

“Wrong information”

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Posted 2 years ago

“I dont what is a jok”

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Posted 2 years ago

“Service was fine but now you keep annoying me with emails. Stop it”

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(Apple IPhone 13 Mini 128GB Midnight) - Posted 3 years ago

“Avoid at any cost! Customer service horrible shouting at me and disconnect when they don't know how to help. Sending phones and sim card without activation. You have to wait 48 hours which is not true. Please avoid!”

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(Samsung Galaxy A52s 5G 128GB Violet) - Posted 3 years ago

“Never received it.”

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Posted 3 years ago

“I need more data didn’t come with headphones or a plug thanks”

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Posted 3 years ago

“Not happy with the phone at all would not recommend it if I could send it back I would”

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Posted 3 years ago

“Still have not received my phone”

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(Apple IPhone 11 64GB Product Red Refurbished) - Posted 3 years ago

“I've still not recieved my phone I was meant to get it 6 days ago”

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(Samsung Galaxy A22 5G 64GB White) - Posted 3 years ago

“I didn’t get the phone colour I asked for I got black instead it’s a good phone like but got my first bill just 1 day after receiving the phone and then another email to say I had another phone from them disgusting really”

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Posted 3 years ago

“I have not got the fone i ordered i am also being charged for a fone i didnt order nor recieve whats goin on people”

Helpful Report

Posted 3 years ago

Hi there, We are sorry to hear you have not received your phone. If this issue is still ongoing, please email us at trustpilot@e2save.com with the information below so we can look into this: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards, Mohsin E2Save

Posted 3 years ago

“Not happy because I don’t receive anything after I have just wait for delivery”

Helpful Report

Posted 3 years ago

Hello Ivana, We are sorry to hear this. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards, Michelle E2Save

Posted 3 years ago

“Very angry with your service!”

Helpful Report

(Apple IPhone XR 64GB Black Refurbished) - Posted 3 years ago

Hi Kyle, We are sorry to hear you have not been pleased with our service. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Details of your complaint Kind regards Mohsin E2Save

Posted 3 years ago

“Phone was returned n never received”

Helpful Report

(Apple IPhone 11 128GB Green) - Posted 3 years ago

Hi Kieran, We are sorry to hear this. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save

Posted 3 years ago

E2save is rated 4.4 based on 4,714 reviews