E2save Reviews

4.4 Rating 4,639 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,639 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not got the fone i ordered i am also being charged for a fone i didnt order nor recieve whats goin on people”

Helpful Report

Posted 2 years ago

Hi there, We are sorry to hear you have not received your phone. If this issue is still ongoing, please email us at trustpilot@e2save.com with the information below so we can look into this: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards, Mohsin E2Save

Posted 2 years ago

“Not happy because I don’t receive anything after I have just wait for delivery”

Helpful Report

Posted 2 years ago

Hello Ivana, We are sorry to hear this. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards, Michelle E2Save

Posted 2 years ago

“Very angry with your service!”

Helpful Report

(Apple IPhone XR 64GB Black Refurbished) - Posted 2 years ago

Hi Kyle, We are sorry to hear you have not been pleased with our service. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Details of your complaint Kind regards Mohsin E2Save

Posted 2 years ago

“Phone was returned n never received”

Helpful Report

(Apple IPhone 11 128GB Green) - Posted 2 years ago

Hi Kieran, We are sorry to hear this. So we can look into this, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save

Posted 2 years ago

“I haven't receive the phone yet as I was waiting for the delivery on the 19tg and it never came u rang your self's and you said you didn't no why it had be requested to be send back to your self's and this would take 3-5 working days to sort out I was told to give your you another ring on Tuesday to see if there was any update of why it's been requested back to your self's”

Helpful Report

Posted 2 years ago

Hi Chloe, We are sorry to hear there has been a delay in delivering your phone. If you have still not received your phone, please email us at trustpilot@e2save.com with the information below so we can find out more: -Your full name -Full address including Postcode -Email address -Mobile number -Above Review Kind regards Mohsin E2Save

Posted 2 years ago

“i wish you all look carefully your device that they have delivered a refurbished European version device instead of of what you may have ordered a brand new UK version. ordered this A71 Brand new UK version with pay monthly line rental and what they delivered is refurbished device seems to be used one with broken company seal and original packaging, arranged for exchange and requested to send me what i ordered the brand new UK version and its unbelievable, they sent me the same, what a crape customer service, i had to arrange it return it again and see what they will send me now..”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 3 years ago

HI there, we are sorry to hear that that your phone was opened when you received it, we do open our phones to perform a quality check to ensure stock is suitable from our suppliers. So that we can look into the issue with receiving a refurbished phone, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Jim E2save

Posted 3 years ago

“Still not received phone”

Helpful Report

(Samsung Galaxy S20 FE 4G 128GB Cloud Lavender) - Posted 3 years ago

Hi there, I am very sorry to hear this, we would like to look into this further with you, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Jim E2save

Posted 3 years ago

“I still haven’t even recieved a sim card for the phone”

Helpful Report

(Apple IPhone 11 64GB Black) - Posted 3 years ago

Hi Kai, We are sorry to hear you have not received a sim card with your phone. Usually, all our new contract phones are sent with the sim card in the packaging. Please ensure you have checked all the packaging thoroughly. If you have still not received it, please email us at Reviews@e2save.com so we can look into this for you. Please include the following information: -Your Full Name -Full Address including Postcode -Email address -Mobile number Thanks Mohsin E2save

Posted 3 years ago

“I ordered a Samsung galaxy A71 N wrong phone as came and I'm not happy with it was a birthday present”

Helpful Report

(Samsung Galaxy A51 128GB Prism Crush White) - Posted 3 years ago

Hi Kathleen, We are sorry to hear you are not happy with the phone. You can still return this within 14 days of receiving the phone. Please email us at Reviews@e2save.com and we will get this arranged for you. Please include the following information: -Your Full name -Full Address including Postcode -Email address -Mobile number -Above review Kind regards Mohsin E2save

Posted 3 years ago

“Haven't received phone”

Helpful Report

(Samsung Galaxy A20e 32GB Black) - Posted 3 years ago

Hi Ashley, We are very sorry to hear you have still not received your phone. So we can look into this and find out why your phone has not been delivered today, Please email us on Reviews@e2save.com with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin E2Save

Posted 3 years ago

“cant return my phone and wont be given an extension on the 14 days while im isolating with covid”

Helpful Report

(Apple IPhone 11 64GB White Refurbished) - Posted 3 years ago

Hi Kate, We are sorry to hear you are isolating due to Covid and hope you make a quick recovery. We can arrange a collection of your phone from your home address if you are within 14 days. Please email us at Reviews@e2save.com with the following information: -Your full name -Full address including Postocde -Order number -Email address -above review Kind regards Mohsin e2save

Posted 3 years ago

“Not delivered on time”

Helpful Report

(Samsung Galaxy A20e 32GB Black) - Posted 3 years ago

Hi Marek We are very sorry to hear this, please can you contact us on the following email address Reviews@E2saves.com. Please provide the following information in your email: Your Full address Your Telephone number Your Email Address Your Order Number. Kind regards Craig

Posted 3 years ago

“My delivery so late 2 days”

Helpful Report

(Samsung Galaxy A20e 32GB Black) - Posted 3 years ago

Hello Pawel, Sorry to hear that. If you still have not received your delivery and needed help,please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Kind Regards, Mohammed

Posted 3 years ago

“My no phone put”

Helpful Report

(Invisible Shield Ultra Clear For Samsung Galaxy Note 20) - Posted 3 years ago

HI Dmitrijs, If there is anything we can help you with, please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number Kind Regards, Michelle

Posted 3 years ago

“Almost a week later after receiving my new phone I am STILL waiting for you to transfer my details to EE so I can use it. Sorry not impressed at all.”

Helpful Report

(Google Pixel 4a 128GB Just Black) - Posted 3 years ago

Hi Paul, We are sorry to hear there has been a delay activating your new line. So we can look into this, please can you email us at Reviews@e2save.com with the information below: - Full Name - Full Address Including postcode - Email Address - Order number - Mobile Number - Above review Kind Regards, Michelle

Posted 3 years ago

“I was accepted by yourselves for a phone. My phone was out for delivery then 1 hour before it was delivered it was returned to your warehouse. Terrible customer service and no help what so ever. I wouldn't recommend you to anyone.”

Helpful Report

(Samsung Galaxy S10 128GB Prism White) - Posted 3 years ago

Hello Matthew, We'd like to look into your order #113351338 to see what's happened here to see if we can provide any additional info on why this was returned. Please can you email us on Reviews@e2save.com Kind Regards, Mohammed

Posted 3 years ago

“Brill fast delivery Arrived in perfect condition”

Helpful Report

Posted 3 years ago

Hi there, we are pleased you have had a great experience! We can see you have only given us one star, please could you consider changing your star rating based on your recent purchase. Regards, Michelle E2 save

Posted 3 years ago

“Rubbish.and as for after sakes appaliing”

Helpful Report

(Honor 9X 128GB Sapphire Blue) - Posted 3 years ago

Hi Gray, If there is anything we can help you with, please email us at Reviews@e2save.com so we can look into this for you. Please include the following in your email: -Your Full name -Full address including Postcode -Email address -Mobile number Kind Regards, Michelle E2Save

Posted 3 years ago

“i havent received the phone as it was lost in transit and no one from E2Save has been in touch to help. I've done all the calling around and to E2Save then DPD.They seemed so blazae and was I informed I'd still have to pay for my monthly contract because they are still investigating. The lack of communication is just not acceptable for any company.”

Helpful Report

(Apple IPhone SE 64GB Black) - Posted 3 years ago

Hi Natalya, We are very sorry to hear this and apologise for the inconvenience caused. If the parcel has been lost in transit, DPD will usually carry out a Parcel search on their end which can take up to 5 working days. If you have still not received your phone, please email us at Reviews@e2save.com so we can look into this for you. Please include the following in your email: -Your Full name -Full address including Postcode -Email address -Mobile number Kind Regards, Mohsin e2save

Posted 3 years ago

“Really rubbish I never shop for a a phone here again shocking sevies”

Helpful Report

(Apple IPhone SE 64GB Product Red) - Posted 3 years ago

Hi Julie, We are very sorry to hear you feel like you have received poor service from us. Please advise us on what the issues so we can look into this. Please email us on Reviews@e2save.com with the information below: - Full Name - Address Including postcode - Email Address - Mobile Number - Above Review Regards, Mohsin E2Save

Posted 3 years ago

E2save is rated 4.4 based on 4,639 reviews