E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am yet to receive the item i bought.”

Helpful Report

(Vodafone-Sim-Only-Deals) - Posted 4 months ago

Hello David Thank you for your review. I’m sorry to hear that you have yet to receive your order; I understand the concern this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. If you have ordered a SIM then these can take up to 5 working days to be delivered with Royal Mail, if this timeframe has elapsed then please contact your network provider for a replacement. Kind regards Grace | e2save

Posted 4 months ago

“My phone arrived on 10th September, but it is only today that I can send / receive texts and make calls. I have been away for the last 3 days (Liverpool) and no signal there either. I don't think I would use iDMobile again, if it is going to take 9 days to transfer a number. iDMobile actually texted me today, but my reply was undelivered, so maybe the texts are only partly working. i am not very impressed”

Helpful Report

(Apple IPhone 15 128GB Pink) - Posted 5 months ago

Hello Kholiwe Thank you for your review. I’m very sorry to hear of the issues you have had with iD Mobile; I understand the frustration this would cause. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email so we can discuss this further. Kind regards e2save

Posted 5 months ago

“I haven’t received yet my sim”

Helpful Report

Posted 7 months ago

Hello Syed Thank you for your review. I’m very sorry to hear to hear that you have yet to receive your SIM; I understand the concern this would cause. I would kindly ask you to allow 5 working days for Royal Mail to deliver your SIM. Thank you for your patience. Grace | e2save

Posted 7 months ago

“Complicated ordering process. Would not recommend.”

Helpful Report

(Id-sim-only-deals) - Posted 1 year ago

Hello Elle Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear the order process was complicated. If you have the time I’d like discuss this further, however you were unable to take my call. As a result, I have sent you an email. Kind regards, Chris | e2Save.com

Posted 1 year ago

“Good phone, poor service and the SIM card is useless as it can't be activated and no one will respond to my emails”

Helpful Report

Posted 2 years ago

Hi Gavin, We are sorry to hear this. We can certainly check this out for you and pass on any feedback with the service you have experienced. Regarding the SIM, SIM cards usually come activated but we can check this out for you. Please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 2 years ago

“Delivery was quick and application was straightforward. However this is the first time I’ve received a phone without a void sticker on the box or a plastic screen protector on the phone.”

Helpful Report

(Honor 50 128GB Midnight Black) - Posted 3 years ago

“3-5 working days for a exchange as phone screen going green and flashing phone was doing this soon as I got it out the box and turned it on does it a few times then its fine then randomly does it again”

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Posted 3 years ago

“Paid £10 to you for sim card then£10 to voxi unaware of paying two amounts, for a £10 deal!”

Helpful Report

(VOXI SIM Only 10) - Posted 4 years ago

Hi Julie, I can confirm there is a £10 upfront payment then you pay £10 per month. The information online states the following: Purchase your VOXI SIM from Mobiles.co.uk, and the upfront cost covers your first month of usage. After that, you can register a one-month rolling subscription direct with VOXI. Regards, Michelle E2 Save

Posted 4 years ago

“Well not great as I thought i had 10gb data and I only have 6 so thats not a good start i am going to call about it”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Silver) - Posted 4 years ago

Hi Laura, We are sorry to hear you did not get the correct data on your tariff. If this has still not been resolved, please email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards Mohsin e2save

Posted 4 years ago

“Had no ear phones. Don’t really like the package. Arrived early though.”

Helpful Report

(Apple IPhone 7 Plus 32GB Gold Refurbished) - Posted 4 years ago

Hi Josephine, We are sorry to hear that you didn't receive your earphones with your order. If you purchased a refurbished handset you wouldn't receive earphones with that. However if the handset is brand new you should certainly have received earphones. If you purchased a new handset please could you email us at Reviews@e2save.com and we can take a further look into this for you. Regards, Kash e2save

Posted 4 years ago

“got a message to say that phone was not been delivered till day after delivery date had to phone up the check this to be told it was getting delivered at the allotted time only for the phone to be delivered to the wrong adderess i had to find out off the photo which house it was delivered to”

Helpful Report

(Apple IPhone SE 64GB Black) - Posted 4 years ago

Hi Robert, I'm very sorry to hear that you have had issues with the delivery of your order. We can certainly check this out and check what has gone on with the delivery. In order to check this out we would require some further information. Please could you email us at Reviews@e2save.com with the information below and we will get back to you as soon as possible. - Full Name - Address including postcode - Email address - Order number Regards, Kash e2save

Posted 4 years ago

“No sim card”

Helpful Report

(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 4 years ago

Hi Richard, We are sorry to hear that you didn't receive a SIM with your order. The SIM card would usually arrive with the handset but in its own packaging. If the SIM is not in the parcel bag we can request a replacement for you or you can request one directly from the network. Please feel free to email us at Reviews@e2save.com and we can look into your query. Please ensure to include the below in your email. - Full name - Address - Email address - Mobile number Regards, Kash e2save

Posted 4 years ago

“The system created a second purchase of a phone i did not order.”

Helpful Report

(Google Pixel 3a 64GB Just Black) - Posted 5 years ago

Hi David, We are sorry to hear this, we would need to look into this look to get the second order for you canceled. So we can look into this, please email us on Reviews@e2save.com. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Mohsin e2Save

Posted 5 years ago

“I have had phone 4 days now and my sim still not connected and when I call about it I'm told 3 /5 days”

Helpful Report

(Samsung Galaxy A70 128GB Black) - Posted 5 years ago

Hi Thomas, We are sorry to hear about the issues you have been facing, if you do require any further assistance, please contact us at Reviews@e2save.com We'll need you to include the following details: - Full name - Address including postcode - Mobile number - Order number Thanks Michelle E2Save

Posted 5 years ago

“I am still waiting for my account to become active with Vodafone three days after purchasing. Submitted online support requests and told to expect a response within two days. All in all not particularly impressed with service standards so far. Not seen any options for online chat or a means of rectifying/responding to the problem in a timely fashion.”

Helpful Report

(Apple IPhone XR 128GB Red Refurbished) - Posted 5 years ago

Hi James, We are sorry for the issues you have experienced connected your account. I can confirm our Customer Service Team have already escalated this issue, we expect your account to be activated within the next 3-5 days. - Michelle

Posted 5 years ago

“Well day 4 no connection so got delivery driver to pick it up today. .don't no if it's just one of those days but I've decided to send it back due to no being connected been told it could be another 3.5 days”

Helpful Report

(Google Pixel 3a 64GB Just Black) - Posted 5 years ago

Hi Mark, We are sorry to hear about the issues you have been facing, if you do require any further assistance, please contact us at Reviews@e2save.com Thanks, Michelle E2Save

Posted 5 years ago

“Placed an online order and all went well, very easy. received a call that my choice of network/handset wasn't available so did I wasn't to change this, that was arranged, also very easily. delivery then became an issue as it wasn't delivered on the day I had chosen, the customer service agent suggested that I had selected "next day" and that a Saturday delivery would cost more. When trying to reply to this email, though, the address was undeliverable, tried 3 times and also as a direct email, rather than a reply. Good customer service job if customers can't reply, I wish my job was that easy! DPD have tried to deliver again today (Monday) still no-one at home and they would have known that If the email reply could have got through!”

Helpful Report

(Carphone Warehouse Samsung Galaxy S10e Essentials Bundle) - Posted 5 years ago

Hi Andrew, We are very sorry to hear this. We can get the delivery address changed for you on our end to whichever address is convenient for you. Please email us on Reviews@e2save.com with the following details so we can get this sorted for you: -Your full name -Full address including Postcode -Order number -Email address -Address and date where you would like the handset to be delivered Thanks Mohsin E2Save

Posted 5 years ago

Hi Andrew, We are sorry to hear this and apologise for the inconvenience. We can change the delivery address for you on our end, please email us on Reviews@e2save.com with the following details so we can get this sorted for you: -Your full name -Your full address including Postcode -Order number -Email address -the address you would like to change it to and date Thanks Mohsin E2Save

Posted 5 years ago

“Phone price was great how ever Had my new phone 1 week and the new sim is still not working. Been past about to various customer service advisor who have been nothing but useless.”

Helpful Report

(Apple IPhone XR 64GB Coral Refurbished) - Posted 5 years ago

Hi there, We are sorry to hear your sim is still not yet activated. we can see you have spoken with our customer service team who have escalated this across. Feel free to email us on Reviews@e2save.com with your order number, full name, full address including postcode and email address, so we can look into this on our end. Thanks E2save

Posted 5 years ago

“Phone arrived, box seal broke, and phone scratched down the right hand side not happy at all”

Helpful Report

(Sony Xperia 10 64GB Navy) - Posted 5 years ago

“I never received my item, so I'm really disappointed”

Helpful Report

(Honor 10 Lite 64GB Black) - Posted 5 years ago

E2save is rated 4.4 based on 4,714 reviews