“Complicated ordering process. Would not recommend.”

(Id-sim-only-deals) - Posted 1 month ago

Hello Elle Thank you for your review. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear the order process was complicated. If you have the time I’d like discuss this further, however you were unable to take my call. As a result, I have sent you an email. Kind regards, Chris | e2Save.com

Posted 1 month ago

“Good phone, poor service and the SIM card is useless as it can't be activated and no one will respond to my emails”

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Posted 1 year ago

Hi Gavin, We are sorry to hear this. We can certainly check this out for you and pass on any feedback with the service you have experienced. Regarding the SIM, SIM cards usually come activated but we can check this out for you. Please can you email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards, Kash

Posted 1 year ago

“Delivery was quick and application was straightforward. However this is the first time I’ve received a phone without a void sticker on the box or a plastic screen protector on the phone.”

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(Honor 50 128GB Midnight Black) - Posted 2 years ago

“3-5 working days for a exchange as phone screen going green and flashing phone was doing this soon as I got it out the box and turned it on does it a few times then its fine then randomly does it again”

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Posted 2 years ago

“Paid £10 to you for sim card then£10 to voxi unaware of paying two amounts, for a £10 deal!”

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(VOXI SIM Only 10) - Posted 3 years ago

Hi Julie, I can confirm there is a £10 upfront payment then you pay £10 per month. The information online states the following: Purchase your VOXI SIM from Mobiles.co.uk, and the upfront cost covers your first month of usage. After that, you can register a one-month rolling subscription direct with VOXI. Regards, Michelle E2 Save

Posted 3 years ago

“Well not great as I thought i had 10gb data and I only have 6 so thats not a good start i am going to call about it”

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(Samsung Galaxy A71 128GB Prism Crush Silver) - Posted 3 years ago

Hi Laura, We are sorry to hear you did not get the correct data on your tariff. If this has still not been resolved, please email us at Reviews@e2save.com and we will look into this for you. Please include the following: -Your full name -Full address including Postcode -Email address -Mobile number -Above review Kind Regards Mohsin e2save

Posted 3 years ago

“Had no ear phones. Don’t really like the package. Arrived early though.”

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(Apple IPhone 7 Plus 32GB Gold Refurbished) - Posted 3 years ago

Hi Josephine, We are sorry to hear that you didn't receive your earphones with your order. If you purchased a refurbished handset you wouldn't receive earphones with that. However if the handset is brand new you should certainly have received earphones. If you purchased a new handset please could you email us at Reviews@e2save.com and we can take a further look into this for you. Regards, Kash e2save

Posted 3 years ago

“got a message to say that phone was not been delivered till day after delivery date had to phone up the check this to be told it was getting delivered at the allotted time only for the phone to be delivered to the wrong adderess i had to find out off the photo which house it was delivered to”

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(Apple IPhone SE 64GB Black) - Posted 3 years ago

Hi Robert, I'm very sorry to hear that you have had issues with the delivery of your order. We can certainly check this out and check what has gone on with the delivery. In order to check this out we would require some further information. Please could you email us at Reviews@e2save.com with the information below and we will get back to you as soon as possible. - Full Name - Address including postcode - Email address - Order number Regards, Kash e2save

Posted 3 years ago

“No sim card”

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(Samsung Galaxy A71 128GB Prism Crush Black) - Posted 4 years ago

Hi Richard, We are sorry to hear that you didn't receive a SIM with your order. The SIM card would usually arrive with the handset but in its own packaging. If the SIM is not in the parcel bag we can request a replacement for you or you can request one directly from the network. Please feel free to email us at Reviews@e2save.com and we can look into your query. Please ensure to include the below in your email. - Full name - Address - Email address - Mobile number Regards, Kash e2save

Posted 4 years ago

“The system created a second purchase of a phone i did not order.”

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(Google Pixel 3a 64GB Just Black) - Posted 4 years ago

Hi David, We are sorry to hear this, we would need to look into this look to get the second order for you canceled. So we can look into this, please email us on Reviews@e2save.com. We will need you to include the following details within your email: - Your full name - Your address including postcode - Your email address - Your mobile number - Your order number Regards, Mohsin e2Save

Posted 4 years ago

“I have had phone 4 days now and my sim still not connected and when I call about it I'm told 3 /5 days”

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(Samsung Galaxy A70 128GB Black) - Posted 4 years ago

Hi Thomas, We are sorry to hear about the issues you have been facing, if you do require any further assistance, please contact us at Reviews@e2save.com We'll need you to include the following details: - Full name - Address including postcode - Mobile number - Order number Thanks Michelle E2Save

Posted 4 years ago

“I am still waiting for my account to become active with Vodafone three days after purchasing. Submitted online support requests and told to expect a response within two days. All in all not particularly impressed with service standards so far. Not seen any options for online chat or a means of rectifying/responding to the problem in a timely fashion.”

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(Apple IPhone XR 128GB Red Refurbished) - Posted 4 years ago

Hi James, We are sorry for the issues you have experienced connected your account. I can confirm our Customer Service Team have already escalated this issue, we expect your account to be activated within the next 3-5 days. - Michelle

Posted 4 years ago

“Well day 4 no connection so got delivery driver to pick it up today. .don't no if it's just one of those days but I've decided to send it back due to no being connected been told it could be another 3.5 days”

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(Google Pixel 3a 64GB Just Black) - Posted 4 years ago

Hi Mark, We are sorry to hear about the issues you have been facing, if you do require any further assistance, please contact us at Reviews@e2save.com Thanks, Michelle E2Save

Posted 4 years ago

“Placed an online order and all went well, very easy. received a call that my choice of network/handset wasn't available so did I wasn't to change this, that was arranged, also very easily. delivery then became an issue as it wasn't delivered on the day I had chosen, the customer service agent suggested that I had selected "next day" and that a Saturday delivery would cost more. When trying to reply to this email, though, the address was undeliverable, tried 3 times and also as a direct email, rather than a reply. Good customer service job if customers can't reply, I wish my job was that easy! DPD have tried to deliver again today (Monday) still no-one at home and they would have known that If the email reply could have got through!”

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(Carphone Warehouse Samsung Galaxy S10e Essentials Bundle) - Posted 4 years ago

Hi Andrew, We are very sorry to hear this. We can get the delivery address changed for you on our end to whichever address is convenient for you. Please email us on Reviews@e2save.com with the following details so we can get this sorted for you: -Your full name -Full address including Postcode -Order number -Email address -Address and date where you would like the handset to be delivered Thanks Mohsin E2Save

Posted 4 years ago

Hi Andrew, We are sorry to hear this and apologise for the inconvenience. We can change the delivery address for you on our end, please email us on Reviews@e2save.com with the following details so we can get this sorted for you: -Your full name -Your full address including Postcode -Order number -Email address -the address you would like to change it to and date Thanks Mohsin E2Save

Posted 4 years ago

“Phone price was great how ever Had my new phone 1 week and the new sim is still not working. Been past about to various customer service advisor who have been nothing but useless.”

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(Apple IPhone XR 64GB Coral Refurbished) - Posted 4 years ago

Hi there, We are sorry to hear your sim is still not yet activated. we can see you have spoken with our customer service team who have escalated this across. Feel free to email us on Reviews@e2save.com with your order number, full name, full address including postcode and email address, so we can look into this on our end. Thanks E2save

Posted 4 years ago

“Phone arrived, box seal broke, and phone scratched down the right hand side not happy at all”

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(Sony Xperia 10 64GB Navy) - Posted 4 years ago

“I never received my item, so I'm really disappointed”

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(Honor 10 Lite 64GB Black) - Posted 4 years ago

“Despite having conformation that my new phone would be delivered on Saturday, it's now Tuesday with no contact and no phone. There is no one you can actually speak to to find out what is going on, very frustrating.”

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(Samsung Galaxy S10e 128GB Prism Black) - Posted 4 years ago

Hi Susan, We can help track your order, please contact us at Reviews@e2save.com. We'll need you to include your full name, address including postcode, mobile number and order number, within your email. Thanks Michelle E2 Save

Posted 4 years ago

“You hae made my upgrade very difficult, you regisered my new phone as an additional phone, and not an upgrade. As an upgrade there woukld be no sim card and no new number gererated, but my new phone came with a new sim card and new number. Of course I can change my new phone to my old number,but I still have 3 numbers on my account. this creates a situation where I have a 3 phone qaccount whereas I should only have 2 phones on my account, my new phone and my wies phone. As I have already sold my old phone, it appears that I still have a contract on a phone I have soldI have contacted EE and tried to sort it out, but it all boils down to you ha ing supplied a third phone to my contract, and not an upgrade”

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(Samsung Galaxy S9 Black) - Posted 5 years ago

Hi John Thanks for your review. I've tried to call you today to discuss this further, however I've not been able to reach you. Please let me know if there is a more convenient time to call? Kind regards Leona|e2save Customer Support team

Posted 5 years ago

“At the moment it is not fair to give feedback as i am having a few problems with the device, namely accessing certain email, attaching photos from gallery to forward to recipients, also copying messages to mail etc. Once they can b resolved i will write another”

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(Huawei Y7 2018 Blue) - Posted 5 years ago

Thank you for your review. I am sorry to hear you are having trouble with your handset, to be able to assist you with all your queries please provide me with your Order ID so I am able to investigate these issues for you and resolve your concerns, alternatively you can contact our Customer Support team on 01509 610 888 our opening hours are Monday to Friday 8am to 7pm, Saturdays 9am to 6pm, and Sundays 10am to 5pm. Jade | e2save Customer Support team

Posted 5 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews