“1) The deal was quite a good deal. 2) It is a shame that the refurbished S5 didn't come with the ear phones and manual. 3) E2Save raised the invoice for 6/4/15 and advised O2 of that date which caused a problem as O2 made the start date of the contract 6/4/15, Easter Monday, and the phone could not and did not arrive until 7/4/15 the Tuesday because of the holiday on the Monday. O2 then charged me for an extra day, the Monday 6/4/15, when I did not have the phone. After sometime in discussion with them they relented and have given me a refund for next month's payment for that day, 6/4/15. They told me that it was my phone/contract suppliers' fault, i.e. you, and not theirs and that I should refer the matter to you. I pointed out to them quite strongly that the contract could not start until I had the SIM and that did not occur until around 1225pm on 7/4/15. I believe E2Save should make sure in future that for any contract that starts after a Bank Holiday the Network Provider is properly aware of the accurate start date!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Regards, M. S. Hardy-Bishop 01835 863530 Hardy-Bishop@greypeel.co.uk”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

“Mobil phone returned waiting for reply contract been cancelled waiting for tv to be collected”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“A basic mobile that does its job well. No fancy stuff which makes it very easy to use. No complaints - if you just wish to send texts and make calls then this is the phone for you. David of Chesterfield.”

Helpful Report

Posted 10 years ago

“Product: Delighted Delivery: Really bad. ... I entered an alternative delivery address during the order process. It seemed to be accepted, with the website filling out the address details. Next day, the products were brought to my address, whilst I was not at home. I had to arrange another delivery day, then resend the package, at my expense, to the alternative address I had specified during the order process.”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“Delivery of new phone brilliant. Still waiting on my £50 cash back to arrive”

Helpful Report

(Samsung Galaxy S5 Mini Gold) - Posted 10 years ago

“Hi I bay the phone online and the email I have back is come 27.71and now I have the letter is 38.00 can you sorting out that for me pls”

Helpful Report

(Samsung Galaxy S3 Neo White) - Posted 10 years ago

“no comments”

Helpful Report

(LG L20 Black) - Posted 10 years ago

“The customer service side of things was good but my free tablet doesn't work so I have had to send it back not heard anything since and my phone was a day late”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Keith, Thank you for your review. I apologise the issues you’ve had with exchanging your tablet. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I look forward to hearing from you. Kind regards, Mohammed E2save support team

Posted 10 years ago

“Quick delivery and great service.But I hadn't had the mobile contract a week and the the price of the contract went up! :-( so not happy about that.”

Helpful Report

(Sony Xperia Z3 White) - Posted 10 years ago

“Happy with handset but still haven't received free gift hence the overall rating, would like to know when this will arrive and will be happy to improve rating”

Helpful Report

(Microsoft Lumia 535 Black) - Posted 10 years ago

“Delivered as described and sim card works OK. However your website stated 250 mins and 500 mb and talk mobile say I have 200 mins and 250 mb. This does not matter to me but might to some.”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Sean, Thank you for taking my call moments ago. I’m please the misunderstanding with allowances has been rectified. Kind regards, Mohammed E2save support team

Posted 10 years ago

“MY experience with e2 save was not very good as I did not get my order next business day.”

Helpful Report

(Samsung Galaxy S5 White) - Posted 10 years ago

“i was disappointed that when I went to carphone warehouse for the transfer of files i was charged ££20 for the procedure A cost I was not informed of when purchasing the phone and also "samsung Kies" did not work transferring the data as it would only identify one phone at a time”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Every time I have ordered from e2save I have had to follow up the online order with a phonecall. Why can't the online ordering process cope with the additional queries which generate the need for follow-up calls? Having to make time to phone, at my own expense, tarnishes what should be a straightforward process.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“Fast delivery but crack on phone when recieved probably why the phobe was free”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 10 years ago

Hi Rachel, I'm pleased to hear that you received your phone so quickly although it shouldn't be damaged in any way. Please let me know your best contact number and time and I'll contact you to resolve. Thanks, Grace | Customer Support Team

Posted 10 years ago

“Aqib ali”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 10 years ago

“Told I would have it next day but on completion online says out of stock !!!! Waited 1 week so far”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hi Simon, I'm really sorry to hear that you are still waiting for your phone and would like to help you wither look for an alternative or check the stock availability. Please provide me with a best contact number to disucss this further. Many thanks, Grace | E2save Customer Support Team

Posted 10 years ago

“The Blackberry Classic was delivered very quickly and communication with the carrier was very good, keeping me informed several times as to the estimated delivery time which was met spot on. I had to buy the phone on line without having it seen first and discuss the functions with a fully trained sales person. I had bought the phone because it comes with an )2 contract. However, a guru in the shop who transferred my contacts over to the new phone told me that I had not a contract with them. O2 had been subcontracted to carry the traffic. Consequently I will loose locally available support by a real person rather than to have to rely on FAQ's and forums. Secondly, I had not been able to install my ntlword email address. The phone only provides preset fields for Google mail, Hotmail. The Guru could not help and referred me to the Virgin shop next. They could not help either. I rung Virgin and they gave me incorrect information over the phone. On the fourth day since having my phone I am still without my vital ntlworld email account. I am thinking of returning the phone. I had no such problem on the Blackberry Curve phone and naturally assumed that facilities would be the same if not better.”

Helpful Report

(BlackBerry Classic Black) - Posted 10 years ago

“The Blackberry Classic was delivered very quickly and communication with the carrier was very good, keeping me informed several times as to the estimated delivery time which was met spot on. I had to buy the phone on line without having it seen first and discuss the functions with a fully trained sales person. I had bought the phone because it comes with an )2 contract. However, a guru in the shop who transferred my contacts over to the new phone told me that I had not a contract with them. O2 had been subcontracted to carry the traffic. Consequently I will loose locally available support by a real person rather than to have to rely on FAQ's and forums. Secondly, I had not been able to install my ntlword email address. The phone only provides preset fields for Google mail, Hotmail. The Guru could not help and referred me to the Virgin shop next. They could not help either. I rung Virgin and they gave me incorrect information over the phone. On the fourth day since having my phone I am still without my vital ntlworld email account. I am thinking of returning the phone. I had no such problem on the Blackberry Curve phone and naturally assumed that facilities would be the same if not better.”

Helpful Report

(BlackBerry Classic Black) - Posted 10 years ago

“quick delivery shame the phone keeps flashing like interference - hopefully this corrects itself or i'll making a complaint”

Helpful Report

(Samsung Galaxy S3 Neo Black) - Posted 10 years ago

Hello Mark, Thank you for your review. I’m sorry to hear your phone is flashing. If the handset is faulty we’d be happy to exchange it for a brand new replacement handset. You’ve got 28 days for an exchange of the handset. Outside of the 28 days you have a 12 months warranty with any Carphone Warehouse store. If you’d like an exchange please let me know so I can call you and get this set up Kind regards, Mohammed E2save support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews