E2save Reviews

4.4 Rating 4,639 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,639 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery must be improved.”

Helpful Report

(Samsung Galaxy S3 Neo White) - Posted 9 years ago

“It was good.customer service but I didn't.receive the.phone.and I.got the wrong sim.card?”

Helpful Report

(Sony Xperia Z3 Compact Orange) - Posted 9 years ago

Hello Kirsty, Thank you for your review. I tried to call you today however you were unavailable. If you’ve received the wrong sized simcard I must apologise. In order to resolve this I recommend you contact Virgin directly on 0345 6000 789 and request a replacement sim. Soon as this has been received you can request a sim swap with Virgin network. With regards to the handset I’m unable to discuss the full details here. Please contact us via email, https://www.secure-mobiles.com/customer_login/contact to discuss further. Kind regards Chris e2save.com support team

Posted 9 years ago

“Ordered iphone on Saturday pm, asked for it to be delivered Thursday, it was delivered on Monday and then received an email on Wednesday saying it would be delivered Monday !!”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 9 years ago

Hello Simon, Thank you for your review. I tried to call you today however you were unavailable. Our handsets are shipped with next day delivery. I apologise if the handset was not delivered on your selected date. I have passed your feed back onto our warehouse team to avoid this in future. If you have any further questions please don’t hesitate to email us, https://www.secure-mobiles.com/customer_login/contact Kind regards Chris e2save.com support team

Posted 9 years ago

“My phone did not come in a sealed package. The customer services were very helpful in replacing it but needed to collect the old phone before replacing it. Although that was collected on Monday, I am still waiting to hear (Wednesday today) when the new phone will be delivered. I am of course being charged for this contract from the date I originally ordered the phone.”

Helpful Report

Posted 9 years ago

“Received call out of the blue offering to upgrade my contract as it was coming to an end. Sales Advisor offered a reduced monthly fee SIM only deal that suited my situation. I explained what kind of mobile I had and a new SIM was posted to me....... That's were everything started to go wrong. The SIM arrived but it was the wrong size. I rang customer services, 10p/min, who blamed EE for the SIM, even though an e2Save invoice was included in the package, then I was put on hold for 20min whilst customer services tried to contact EE. Finally through to EE customer services who passed me from dept to dept, was told a replacement SIM was £10 but a manager would waive the fee and then cut off after 40min on hold. I rang EE back and after another 20min on hold was given two options; be sent a new SIM in 4-5 days, or have the SIM upgraded by text, pretty easy decision..... But still waiting for the text 3 days later. Really can't understand how so many people, 6 in total, couldn't come up with a straightforward solution. A real waste of everyone's time. This probably happens day-in-day-out in every customer services centre in the UK. As the front to a huge company this kind of service just isn't good enough; a simple SIM upgrade, that probably happens 1000's of times a day, should take seconds, not over 1 1/2 hours.”

Helpful Report

Posted 9 years ago

“people were very friendly on the phone and informative, received my new phone a Nokia Lumia 530. very nice phone. I haven't had it a month yet and I had trouble sliding the screen up to answer the phone or get onto the home page. It then froze and I can't use it, won't switch off because can't slide down screen to switch off. took the battery out damaged the screen, put battery back in. switched it on still won't do anything, frozen. rang up and they cut me off at 10pm coz that's when they finish. great...............going to have to ring again. not happy. this is the first piece of modern technology I have had, should have stuck to my old style phone at least it worked.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

“A good Deal but felt let down with time taken to port existing number to new sim. Received SIM /phone on Monday but only able to use new phone and existing number on Thur after 2nd support call online.”

Helpful Report

(Samsung Galaxy S4 White) - Posted 9 years ago

“The service overall was fine, and the product and delivery was great. However, too many calls repeatedly to my mobile phone offering change of service, especially when I had already agreed to change my phone. I still kept getting calls offering an upgrade. This repeated hassling kept disrupting my working day”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 9 years ago

“I would give the staff a better review but it took you via myself 6 months to sort out a problem you created regarding my contract”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 9 years ago

Hello David, Thank you for your review. I’ve looked into your account and want to apologise for the circumstances. I can see the issue was caused by a breakdown in communication between ourselves and the network. I apologise for the inconvenience caused. Kind regards, Chris, E2save.com support team

Posted 9 years ago

“I was informed that help would be available when I picked up phone to transfer my data and to explain basic functions - this was not the case unless I was willing to pay £15 - not happy about this”

Helpful Report

(Apple IPhone 5c 32GB White) - Posted 9 years ago

“I was happy with the product itself but I did not receive an instruction manual or data cables with the device and I thought that these should of come with the package deal.”

Helpful Report

(Samsung Galaxy S5 Gold Refurbished) - Posted 9 years ago

Hello Elizabeth, Thank you for your review. We can’t guarantee all accessories with refurbished handsets. With regards to the manual, you can download and view this online by visiting the manufacturers website. Kind regards, Chris, E2save.com support team

Posted 9 years ago

“hi topup comes preloaded with different plan . couldnt change it. all gone waste. not so good”

Helpful Report

(Nokia 105 Blue) - Posted 9 years ago

Hello Zahid, Thank you for your review. I tried to call you today however you were unavailable. If you’re having issues with your order please contact us on 01509 610 888. Kind regards, Chris, e2save customer support

Posted 9 years ago

“hi , I am sreenivasan,Here I am fine ,but I am faceing problems with my internet connection,very low singnal I am getting, pls check my line conection in my place .thanks”

Helpful Report

(Samsung Galaxy Note 3 Black Refurbished) - Posted 9 years ago

Hello Sreenivasan, Thank you for your review. I’d recommend you contact your network provider as there may be maintenance being conducted in your area. Kind regards, Chris, e2save customer support

Posted 9 years ago

“I was told I missed delivery when I was at delivery location all day which was odd”

Helpful Report

(Sony Xperia M2 Black) - Posted 9 years ago

Hello Shovik, Thank you for your review. I apologise for the delay in you receiving your order, I tried to call you today to discuss your review however you were unavailable. If you let me know the best time to contact you so we can discuss this further. Kind regards, Chris, e2save customer support

Posted 9 years ago

“All though i had a cracking deal on the phone with it being refurbed i was a little unhappy that it only came with a usb 2.0 cable and not the original 3.0 cable no headset and no box this upset me a little. Other than that fast delivery and the phone seems to be working just fine just a shame that i have to have it set to 2g when at home due to the signal for 3g on O2 being pore and 4G is non existent in my area with no idea of an arrival date.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 9 years ago

Hello Gareth, Thank you for your review. Our refurbished handsets don’t come with the original box and official accessories are not guaranteed. With regards to your service, if you are having issues picking up 3G I recommend contacting your network provider as the mast in your area may be down. Kind regards, Chris, e2save customer support

Posted 9 years ago

“Hi I have been waiting nearly 2 weeks for my free gift”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 9 years ago

Hello Nicola Thank you for your review I’m delighted that I was able to speak to your earlier to discuss your issue and it’s fantastic to know it’s now been resolved. Putting this aside though I do recognise that 2 weeks isn’t an acceptable time frame for delivery of your gift and I’ve passed your feedback on to ensure this isn’t repeated. If you have any other queries then please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 9 years ago

“A bit disappointed as was told that my mobile would be sorted upto 48 hrs. Now over that time and still waiting”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“Received my phone but had the problem of a cracked screen wasn't able to contact anyone on the phone, email, or find out how to do the online chat. Experience was very poor, there is no customer service. I had emailed twice and still waiting for a reply”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

“Would have got Good or even very good but for asking me to ring back on a 0845 number at 10p a minute charge. They could have E-Mailed me or rang me as the call was only to confirm the details I had already provided. The call lasted 12 minutes and cost me £1.20 and I do not see any reason for it.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

“Ordered an upgrade on-line Great got a free gift Great but when phone turned out to be crap was told return both items when I only wanted to change phone or go to retailer so that's what I'll have to do so not so great!”

Helpful Report

(Nokia 108 Black) - Posted 9 years ago

E2save is rated 4.4 based on 4,639 reviews