E2save Reviews

4.4 Rating 4,641 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,641 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone arrived on time as promised, although free gift is yet to come although was told it would be here two days ago”

Helpful Report

(Sony Xperia M2 Black) - Posted 9 years ago

Hello Danielle, Thank you for your review. I can confirm your gift has been delivered successfully. I apologise for any delay. Kind regards, Chris e2save.com support team

Posted 9 years ago

“Am not satisfied at all cannot contact this company to complain feel I have been lied to monthly bill has gone up and was not told it was a 24month contract.Thought I was talking to carphone warehouse not e2save mt”

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(Samsung Galaxy S3 Mini Blue) - Posted 9 years ago

Hello Margaret, Thank you for your review. I tried to call you today however you were unavailable. As you’re disputing the tariff that was processed we’d need to confirm the details with you then investigate the sales call. Kind regards, Chris e2save.com support team

Posted 9 years ago

“Accepting offer was the easy part. The phone arrived as promised. Then you have to get the back off the Nokia phone to insert battery & sim card. Read instructions, struggled & damaged phone, back still on! Watched U-Tube video of process, even they were struggling. In desperation used pen knife & finally got back off, without further damage. My criticism here of e2save is them selling a phone, which has a major problem, without any hint. Luckily I have insurance which covers this. Trying to contact the call centre is abominable. It seems every conceivable trick is used to prevent you actually speaking to a human being. It was possible but what a struggle and then the long wait. I wished that I had not bothered.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

Hello Patrick, Thank you for your review. I tried to call you today however you were unavailable. We receive handsets directly from the manufacturer so apologise if you were having problems taking the back case off. I’ve passed your feedback onto our supply team to ensure this is not the case with our other stock. If this is confirmed as a known fault we’d be able to exchange the handset. Kind regards, Chris e2save.com support team

Posted 9 years ago

“Quite fast in responding when there is an error. Very careful in delivery the order and security check. After my order there no confirmation email was sent though it says at the end of the order promised there would be an email. Also, no email from VIP gadget helpline, make it hard for me to want to cancel because no ref number. This should be make optional like the phone-care insurance, so the buyer has the option to choose and not waste time in cancel after the order is received.”

Helpful Report

(Nokia Lumia 530 Green) - Posted 9 years ago

“Was really pleased with the Deal I got, very helpful! Phone turns itself off occasionally and freezes”

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(Sony Xperia M2 White) - Posted 9 years ago

“Still waiting for my apple ipad air..was told it would be delivered yesterday..”

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(Samsung Galaxy S4 White) - Posted 9 years ago

“Standard service of satisfactory quality..service could be improved by sending redemption details on a lettef Item was delivered free if charge and quickly”

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(Samsung Galaxy Young Red Refurbished) - Posted 9 years ago

“Service given ok with one exception - Please ensure all future prospective customers are clearly made aware prior to purchase of upgrade that service provider, namely O2, disconnect your existing SIM card from network as new phone is dispatched with live new SIM card and bearing in mind delivery can take 3-5 days you are without a mobile phone for that period. I was not impressed. Tried to sort problem on live chat with both phone provider and network provider who each in turn blamed the other party.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

Hello Angela, Thank you for your review. I tried to contact you today but you were unavailable. If the deal was an upgrade your number would always be retained and you wouldn’t be billed for 2 contracts however if you agreed to a new contract it’s the customers responsibility to cancel the previous deal to avoid any further charges. I agree with you that this could be made clearer for customers and have passed on your feedback to our sales teams. Kind regards Chris e2save.com support team

Posted 9 years ago

“I've only received one mobile phone and there should be 2 ?”

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(Apple IPhone 6 16GB Gold) - Posted 9 years ago

“Order was delivered next day.”

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(Nokia 105 Blue) - Posted 9 years ago

“Handset arrived next day. very quick there. still no free gift..”

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(Nokia Lumia 530 Black) - Posted 9 years ago

Hello Andrew, Thank you for your review. I tried to call you today however you were unavailable. Some of our gifts are delivered 2 working days after delivery of the handset. If you have yet to receive your gift please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact so we can investigate with our supplier. Kind regards, Chris e2save support

Posted 9 years ago

“I thought I was getting a good deal, but when I looked further into other deals. This wasn't the case, so phone returned and contract canceled. Decided to go into car phone warehouse shop, and got a much better deal.”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Joanne, Thank you for your review. Deals are always changing so the tariff cost may vary. I’m happy to hear you’ve found the best deal that’s right for you. Kind regards, Chris e2save support

Posted 9 years ago

“Your Customer services Was Brilliant, But I Have Not Yet Recieved My Item, Hopefully It Comes Very Soon :)”

Helpful Report

(Samsung Galaxy Note 3 Black) - Posted 9 years ago

Hello Daniel, Thank you for your review, I apologise for any delays in you receiving your order, I can confirm this has been delivered. If you have any further issues please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris e2save support

Posted 9 years ago

“I ordered a phone on a two year O2 contract and got told that they couldn't send it to me as they had run out and that they'd get back to me within 7 days. After 9 days of waiting, I got in touch with them and got told they'd had a system failure. Within this time I had to still use my old phone, which orange are now going to charge me for even though I only used it a week over the billing date. So thanks e2save, saved loads of money”

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(Samsung Galaxy S3 Blue Refurbished) - Posted 9 years ago

“moving from button phone to my first smart phone, all they do is sell you the phone so nothing hard about that, after that your on your own.”

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(Nokia Lumia 630 Green) - Posted 9 years ago

“The waterproof, dust proof features are really nice. Camera very good.But I would choose BB Z10 very easy to use, no nonsesne features. Apps plenty BBWorld, amazon appstore. HDMI, can replace battery myself, can extend memory, full HD. Just regret one thing, Should go for the BB again, instead of sony for my misses.”

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(Sony Xperia Z1 Compact White Refurbished) - Posted 9 years ago

“The phone deals seem good, but I did find the bit about changing the deal I'd originally chosen to a seemingly cheaper one confusing. I chose the deal that seemed cheaper not realizing it was a "cash back" deal and probably wouldn't have chosen this. I felt a bit mislead, but have settled for the cash back deal as I seemed to have committed myself to it unwittingly. I just hope I remember to send in the bills on the dates specified.”

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(Apple IPhone 5c 16GB Blue) - Posted 9 years ago

“Was lied to about the phone I was told the phone I got was one below an s5 what a load of rubbish now I'm stuck with a 24 month contract with a rubbish phone”

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(Huawei Ascend Y330 Black) - Posted 9 years ago

“Was fine apart from the fact that they don't state the free gift arrives up to 72 hours after the phone has been delivered so its a bit of a con when you select a day which suits you to take delivery of what you've ordered.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 9 years ago

Hello Daniel, I am very sorry if this was not made clear to your during making your order. This was not our intention. I can see that you have discussed this with our team already and I hope they were able to reach a satisfactory resolution for you regarding this. I apologised for any inconvenience caused. Kind regards David e2save.com support team

Posted 9 years ago

“good company good phone”

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(Apple IPhone 5 16GB White Refurbished) - Posted 9 years ago

E2save is rated 4.4 based on 4,641 reviews