“Gave me the best deal on a 64gb Nexus P6 - the communication from order to delivery were great - there was never a point I didn't know the progress of my order. Very happy.”

Helpful Report

(Huawei Nexus 6P 64GB Silver) - Posted 9 years ago

Hi Timothy, I’m pleased you’re happy with your order and the service we’ve provided. The Nexus P6 is an amazing handset! We really appreciate your feed-back! Kind regards, Chris | e2save Customer Support team

Posted 9 years ago

“Ordered on the friday and was up and running on the Monday without leaving the house, doesn't get any better than that.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hi Lee, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Chris | e2save Customer Support team

Posted 9 years ago

“Great service , great phone , very reasonable prices for contract , could not be more pleased , phone came bang on time with no fuss given a 1 hour time slot too so no waiting about. I would definatley recommend e2save.”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 9 years ago

Hi Linda, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Mohammed |e2save Customer Support team

Posted 9 years ago

“My 71 year old disabled mother receives a call apparently from Carphone Warehouse advising that her contract is up offering an iPhone 5. My mother verbally accepts this with the phone being delivered to her. I explained to my mum that she already has an iPhone 5. She goes to the Carphone warehouse shop to cancel who state this is nothing to do with them but rather e2save. (The first time we have heard this company mentioned) The phone never arrives. Two calls follow to e2save I recorded both transcripts. The worst customer service I have ever encountered and a foremost expert in customer experience in the UK I have lots of experience. The first call was a waste of time with the operator refusing to put us through to a supervisor, the second call at least some progress. My mother requests to cancel, the operator states she can't cancel unless the phone is returned, we ask where the phone was sent to, apparently it was sent to a Carphone warehouse shop (against her wishes) some miles away from where my disabled mother lives. They are asking her to go to the Carphone warehouse shop to pick it up and send it back before they will cancel. Really!! A disabled partially blind pensioner who doesn't understand what's going on and why Carphone warehouse won't take responsibility. 1. E2Save misrepresented themselves on the sales call. I've requested the transcript via the information commissioners office. 2. The worst customer experience I have ever encountered. 3 Your customers are real people in the real world, start thinking outside in or people will vote with their feet and more and more reviews like this will make the business (Carphone Dixons e2save) untenable. Happy to send the transcripts to e2seeve leadership and to others to see how customers are treated. Abysmal!!!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

Hello Susan, Thank you for your review. I’d like to apologise for the issues your mother has experienced with e2save. Due to Data Protection we are unable to discuss the review with you. If your mother can call us on 01509 610 888 we’d be happy to discuss this review further. Kind regards, Mohammed |e2save Customer Support team

Posted 9 years ago

“First time I've took out a contract from a third party and was a bit shaky, but I just could not fault e2save. I would have gave a very good and a 10 if I had got the £5 cashbook that was advised on there home page the gimmi5 I put the code in and I did not get it but it may have only been on certain deals. To be honest I am being a bit picky well pleased with the phone ,service and the deal I got would highly recommend”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Richard, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Just like this review, quick, easy and simple. Thank You”

Helpful Report

(Samsung Galaxy S6 64GB Blue) - Posted 9 years ago

Hello Andy, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Great quick service! Would use again, the tracking service was amazing ????????”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Rebecca, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your order was processed in good time and we hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Excellent Customer Service, everything arrived when it should, order was easy to do online and arrived before I expected it, all round, excellent, will use again”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello John, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Excellent service,will deffinelty reccommend to to others and will be using again myself.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Peter, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Excellent service, will definitely use again and will recommend to others”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Peter, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Fast and efficient service - provided what I needed and at price I wished”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 9 years ago

Hello Celia, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your order was processed in good time and we hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Delivered in time and package built to what I needed pleased with it all”

Helpful Report

(Apple IPhone SE 64GB Space Grey) - Posted 9 years ago

Hello Ashley, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Finding the right deal was simple and straightforward. The site was easy to navigate and checkout was quick and easy. The phone arrived at my place of work exactly when they said it would. All in all the experience is just what you'd want. Order, pay, receive. Simple.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Adrian, We’re happy to hear you found our website nice and simple to use, our goal is to provide the best tech in the simplest form. Thanks for taking the time to share your experience with e2save, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Great fast service and able to do it all on line a bonus and ordered at tea time and was with me the next day what more can I say”

Helpful Report

(Samsung Galaxy J1 White) - Posted 9 years ago

Hello Lynda, We’re really pleased to hear your order was processed in a speedy manner, we hope you’re enjoying your new phone. We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“A*** highly recommended. Staff very helpful. Thanks for a great service”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Kathryn, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“All of the staff i have dealt with have been courteous polite and a fantastic help with a vast knowledge base. As a company i would thoroughly recommend you to anyone and have done so. Keep up the good work :-) Billy”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 9 years ago

Hello William, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. Thank you for feedback, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“E2save is best for choice n service. No wait at there call centre, customer service prompt without any distractions. This is my 6th year with e2save. Best to experience e2save by being part of it.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello Yashvin, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“very helpful and friendly getting right phone and contract required”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

Hello Paul, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“The website was spot on it was clear about my options and clear also about the way I had to go about using them I got a top contract with a new phone brilliant just what I wanted I cam now start building a decent credit score thank very very much top job”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

Hello Anthony, We’re happy to hear you found our website nice and simple to use, our goal is to provide the best tech in the simplest form. Thanks for taking the time to share your experience with e2save, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

“Excellent service. Very efficient and value for money. Best compare to other companies.”

Helpful Report

(Samsung Galaxy S6 32GB White Refurbished) - Posted 9 years ago

Hello Jiwan, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews