E2save Reviews

4.4 Rating 4,707 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,707 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Great service , fast delivery , got my phone next day , great customer service over the gone as rang up and changed my free gift , got my free gift next day after i rang them to change it”

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(Samsung Galaxy J1 White) - Posted 8 years ago

Hello James, We’re really pleased to hear your phone arrived in good time, we hope you’re enjoying your new phone. We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“I ordered an iphone 6 refurbished & it was quick to order & I received the order the next day”

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(Apple IPhone 6 64GB Gold Refurb) - Posted 8 years ago

Hello Kalpana, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“I found them to be fast and efficient. Very happy with the service they provided”

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(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Helen, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Excellent service from a well stocked store easily found near my home”

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(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello David, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Very simple process but caller spoke too fast for me”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello William, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your order was processed in good time and we hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Had bad experience with a phone which arrived faulty! No replacement available and then wanting to charge me a upfront cost for a brand new order as this was a refurbish item! Very unfair...”

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(Apple IPhone 6s 64GB Rose Gold Refurb) - Posted 8 years ago

Hello Saima, Thank you for the review. Please accept our apologies for the handset developing a fault. As the order was placed for a refurbished handset the exchange would be for another refurbished handset. We are unable to exchange the handset to a brand new handset without the handset cost being paid. We would be more than happy to issue a full refund for the time that you’ve been without a handset. If you’d like to discuss this further please can you confirm the best time for me to call you. Kind regards, Mohammed |e2save Customer Support team

Posted 8 years ago

“E2 save is the best I've been with very polite and helpful.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hi Holly, Our friendly staff are not just a lovely bunch, they’re pros at finding quality deals, offering expert advice, and making your day. We’re delighted to hear we’ve put a smile on your face and a skip in your step, and will be sure to keep up the good work. Thanks for returning the favour, you’ve put a smile on our face too. Chris |e2save Customer Support team

Posted 8 years ago

“Great deal on a brand new Iphone 6 - I'm not a high usage user so the all the other ' deals' didn't really work for me as I would never have taken advantage of all the minutes or data. This was perfect for me.”

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(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hi Annmarie, We’re happy to hear the deal you found was perfect for you. Thank you for taking the time to leave such a positive review, it’s truly appreciated. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Very helpfull and easy no messing you about i am really happy with the service and would defenetly use E2save again in the future Thanks”

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(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hi Anthony, We’re so pleased to hear you found our service effortless. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Chris | e2save Customer Support team

Posted 8 years ago

“Bought a iPhone 6. A very good experience overall. Great value and great service.”

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(Apple IPhone 6 64GB Space Grey) - Posted 8 years ago

Hi Asim, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Chris | e2save Customer Support team

Posted 8 years ago

“Excellent offer. Thanks for iPhone 5s. Fabulous phone and smarter price”

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(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hi Haresh, We’re so pleased to hear you got an awesome deal on your recent purchase, we pride ourselves on keeping our prices low, and our customers happy. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s greatly appreciated. We hope you’re enjoying your new contract. Chris | e2save Customer Support team

Posted 8 years ago

“Very impressed with the quick courteous service the man was really helpful and advised me on a very good product thank you very much”

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(Samsung Galaxy J5 Black) - Posted 8 years ago

Hi Jennifer, We like to pat ourselves on the back for getting things right, but have to hand this to DPD for such a super speedy delivery. Although… we’ll take credit for choosing them as your courier, only the best is good enough for our customers. We’ll all friends here. Chris | e2save Customer Support team

Posted 8 years ago

“Impressed with there services and will reccomend to freinds for there service”

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(Samsung Galaxy S7 Gold) - Posted 8 years ago

Hi Tuhell, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Unfortunately E2Save sales people do not recognise that customers prefer honesty when entering a contract. E2Save contacted me and posed as my existing provider, they had my bank detail my data but at no point did the name E2Save enter into the sales call. How can you trust a company that is knowingly misleading customers. Had the sales person been honest and upfront about the connection between car phone warehouse and itself I may have kept the phone and remained on contract but it did not and I cancelled.”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 8 years ago

Hello Maxine, Thank you for your review. I’m sorry to hear our company name wasn’t mentioned during the sales call and that you’ve cancelled your order with us. I’d like to confirm we run the ‘Upgrade Reminder Service’ on behalf of the Carphone Warehouse and would be branding ourselves as Carphone Warehouse on the calls, as we’re contacting existing customers who are due their upgrades. I apologise for the confusion, if you would like to discuss this further please let me know. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Got a s7 no upfront cost which is more then anyone else could offer! You couldn't be matched for the price”

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(Samsung Galaxy S7 Gold) - Posted 8 years ago

Hi Sophie, We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Chris | e2save Customer Support team

Posted 8 years ago

“Although the end result was good, I was initially sent a phone which was locked and faulty. Car phone warehouse shop staff were really quite unhelpful and dismissed any responsibility to help me because they said e2save is a separate company. E2save were very difficult to get through to by telephone or email. Eventually I received a replacement phone but in the meantime, another phone I also had ordered for my son arrived with no charger and a yellowish screen. This has now been rectified but in effect both phones which I ordered arrived faulty and getting help to rectify the problems was very difficult. Communication within carphone warehouse/e2sAve was poor and communication with the customer was poor too.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Anna, Thank you for your review. I’m sorry to hear your handset was received faulty and that the support from Carphone Warehouse/E2Save wasn’t satisfactory. I tried to call you today however you were unavailable. Your feedback is very valuable to us, please let me know the best time to contact you so we can discuss your review further. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Excellent service and speedy service phone really good and as described”

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(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Evelyn, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“quick efficient and great savings used e2save for years no problems at all”

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(Huawei Y3 Black) - Posted 8 years ago

Hi Pearl, We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Mohammed |e2save Customer Support team

Posted 8 years ago

“Used e 2 save for all the families mobiles for a number of years and have been very happy with the service they are efficient and very friendly”

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(Huawei Y3 Black) - Posted 8 years ago

Hi Pearl, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Mohammed |e2save Customer Support team

Posted 8 years ago

“Very helpful and I am extremely happy with my new phone!”

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(Microsoft Lumia 650 Black) - Posted 8 years ago

Hello Phillip, We’re pleased to hear that you’re happy with your new gadget and enjoying all it has to offer. Thanks for taking the time to provide us with your feedback, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

E2save is rated 4.4 based on 4,707 reviews