“Although the end result was good, I was initially sent a phone which was locked and faulty. Car phone warehouse shop staff were really quite unhelpful and dismissed any responsibility to help me because they said e2save is a separate company. E2save were very difficult to get through to by telephone or email. Eventually I received a replacement phone but in the meantime, another phone I also had ordered for my son arrived with no charger and a yellowish screen. This has now been rectified but in effect both phones which I ordered arrived faulty and getting help to rectify the problems was very difficult. Communication within carphone warehouse/e2sAve was poor and communication with the customer was poor too.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Anna, Thank you for your review. I’m sorry to hear your handset was received faulty and that the support from Carphone Warehouse/E2Save wasn’t satisfactory. I tried to call you today however you were unavailable. Your feedback is very valuable to us, please let me know the best time to contact you so we can discuss your review further. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Excellent service and speedy service phone really good and as described”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Evelyn, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“quick efficient and great savings used e2save for years no problems at all”

Helpful Report

(Huawei Y3 Black) - Posted 8 years ago

Hi Pearl, We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Mohammed |e2save Customer Support team

Posted 8 years ago

“Used e 2 save for all the families mobiles for a number of years and have been very happy with the service they are efficient and very friendly”

Helpful Report

(Huawei Y3 Black) - Posted 8 years ago

Hi Pearl, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Mohammed |e2save Customer Support team

Posted 8 years ago

“Very helpful and I am extremely happy with my new phone!”

Helpful Report

(Microsoft Lumia 650 Black) - Posted 8 years ago

Hello Phillip, We’re pleased to hear that you’re happy with your new gadget and enjoying all it has to offer. Thanks for taking the time to provide us with your feedback, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Don't know where to start, this is not the first time I've had a great experience with E2save. The only thing I can say is they Deliver. Thanks once again for the great deal and fast delivery.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hello Isaac, We’re really pleased to hear your phone arrived in good time, we hope you’re enjoying your new phone. We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“This is the second phone I have got off e2save I have found that they are quick,easy and reliable company and with very competitive prices.I have recommended e2save to all my family and friends and I would not hesitate to use e2save again I just wish all sites I use could be like this one.”

Helpful Report

(Samsung Galaxy J5 White) - Posted 8 years ago

Hi Peter, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Chris | e2save Customer Support team

Posted 8 years ago

“Great service easy to use no problems would defentitaly recommend to a friend”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hi Tamen, I’m pleased you’re happy with the service we provide. We really appreciate your feed-back! Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Very helpful a pleasure to deal with will use again and recommend to friends and family”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hi Keren, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Chris | e2save Customer Support team

Posted 8 years ago

“The iphone 5s i got from you worked for a week, it then run out of charge and has not worked since. I phoned carphone warehouse and after a while they gave me your phone number. As i had a phone that did not work, i had to buy another phone as a result of this i want to cancel the contract from today. Many thanks John Lovell”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hi John, I’m sorry to hear your handset has developed a fault, and thank you for accepting my call today. We have a 14 day cancellation period from once the order has been received. If you’re outside of this period and within 30 days, we’d be able to offer an exchange. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“I have reply to this as I have in last and you neva win the price I've done it with lots and lots company's and win nothing hopefully I stand a”

Helpful Report

(Samsung Galaxy Core Prime Silver) - Posted 8 years ago

Hi Phyllis, We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Chris | e2save Customer Support team

Posted 8 years ago

“Im happy got my phone fast helpful but I put down for a ps4 as a free gift and have not received it”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 8 years ago

Hi Emma, We’re happy to hear you received your handset quickly. I tried to contact you to discuss your gift however you were unavailable to take my call. Please contact our customer support on 01509 610 888 to discuss further. We hope you’re enjoying your handset. Chris | e2save Customer Support team

Posted 8 years ago

“Gave me the best deal on a 64gb Nexus P6 - the communication from order to delivery were great - there was never a point I didn't know the progress of my order. Very happy.”

Helpful Report

(Huawei Nexus 6P 64GB Silver) - Posted 8 years ago

Hi Timothy, I’m pleased you’re happy with your order and the service we’ve provided. The Nexus P6 is an amazing handset! We really appreciate your feed-back! Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“Ordered on the friday and was up and running on the Monday without leaving the house, doesn't get any better than that.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hi Lee, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Chris | e2save Customer Support team

Posted 8 years ago

“Great service , great phone , very reasonable prices for contract , could not be more pleased , phone came bang on time with no fuss given a 1 hour time slot too so no waiting about. I would definatley recommend e2save.”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 8 years ago

Hi Linda, Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Mohammed |e2save Customer Support team

Posted 8 years ago

“My 71 year old disabled mother receives a call apparently from Carphone Warehouse advising that her contract is up offering an iPhone 5. My mother verbally accepts this with the phone being delivered to her. I explained to my mum that she already has an iPhone 5. She goes to the Carphone warehouse shop to cancel who state this is nothing to do with them but rather e2save. (The first time we have heard this company mentioned) The phone never arrives. Two calls follow to e2save I recorded both transcripts. The worst customer service I have ever encountered and a foremost expert in customer experience in the UK I have lots of experience. The first call was a waste of time with the operator refusing to put us through to a supervisor, the second call at least some progress. My mother requests to cancel, the operator states she can't cancel unless the phone is returned, we ask where the phone was sent to, apparently it was sent to a Carphone warehouse shop (against her wishes) some miles away from where my disabled mother lives. They are asking her to go to the Carphone warehouse shop to pick it up and send it back before they will cancel. Really!! A disabled partially blind pensioner who doesn't understand what's going on and why Carphone warehouse won't take responsibility. 1. E2Save misrepresented themselves on the sales call. I've requested the transcript via the information commissioners office. 2. The worst customer experience I have ever encountered. 3 Your customers are real people in the real world, start thinking outside in or people will vote with their feet and more and more reviews like this will make the business (Carphone Dixons e2save) untenable. Happy to send the transcripts to e2seeve leadership and to others to see how customers are treated. Abysmal!!!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hello Susan, Thank you for your review. I’d like to apologise for the issues your mother has experienced with e2save. Due to Data Protection we are unable to discuss the review with you. If your mother can call us on 01509 610 888 we’d be happy to discuss this review further. Kind regards, Mohammed |e2save Customer Support team

Posted 8 years ago

“First time I've took out a contract from a third party and was a bit shaky, but I just could not fault e2save. I would have gave a very good and a 10 if I had got the £5 cashbook that was advised on there home page the gimmi5 I put the code in and I did not get it but it may have only been on certain deals. To be honest I am being a bit picky well pleased with the phone ,service and the deal I got would highly recommend”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Richard, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Just like this review, quick, easy and simple. Thank You”

Helpful Report

(Samsung Galaxy S6 64GB Blue) - Posted 8 years ago

Hello Andy, Thanks for your recent review about your experience with e2save, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Great quick service! Would use again, the tracking service was amazing ????????”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Rebecca, We just wanted to say thanks for taking the time to share your experience with e2save, it’s great to hear your order was processed in good time and we hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“Excellent Customer Service, everything arrived when it should, order was easy to do online and arrived before I expected it, all round, excellent, will use again”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello John, Thanks for taking the time to share your experience with e2save, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews