E2save Reviews

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Had to change delivery day. Very easy to do and order arrived on time. Would definitely use again.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“I'm happy with service.”

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(Nokia Lumia 530 Orange Refurbished) - Posted 10 years ago

“I have just purchased my first smart phone at age 63 it is a sony xperia m2 Ifound it really easy to learn and the staff were very helpful”

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(Sony Xperia M2 Black) - Posted 10 years ago

“The phone was delivered thouh the agreement was cancelled confirmed by Carphone Warehouse! I haven't time to even return this. But will. I don't have anything to do with you@”

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(LG G3 S Shine Gold) - Posted 10 years ago

Hello Ashraf, Thank you for your review. After looking into this I can see that you’ve contacted our customer services team who have been able to explain your issue in more detail. I apologise for any confusion surrounding your query whilst this was being investigated and I hope you’re happy with the resolutions we’ve offered. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“After an initial issue with my order, the delivery and service have been very good. Happy with the phone and value for money.”

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(Samsung Galaxy S5 Charcoal Black Ii) - Posted 10 years ago

“hi im very pleased with my purchase and trully greatfull im just wondering if i got my phone insured if not could i have it insured please”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“after nearly a week had to telephone up only to find out the gift with the mobile wasn't even ordered and still no emails or messages to say its being delivered will give it 10 days then send contract phone back as agreement as been broke”

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(Huawei Ascend Y330 Black) - Posted 10 years ago

Hello Phillip, Thank you for the review you’ve left. I apologise for the delay in your free gift being delivery and can appreciate your eagerness to have it delivered as soon as possible. I can see that you’ve spoken to our customer support team who are currently chasing an update on your gift from our suppliers. We really appreciate your patience whilst this matter is being looked into and the couriers will update you as soon as possible. Kind regards, Charles Mobiles.co.uk Customer Support Team

Posted 10 years ago

“Excellent communication. Unfortunately when the order was placed the iPhone that I had ordered was not in stock - that wasn't clear when I ordered it. However they sent very regular emails updating me as to the position and it was received about a week after I had originally anticipated.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“The lady on the phone was very helpful and got me a good deal on a new contact”

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(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“Brilliant service E2Save, so happy with purchase of my new IPhone 6 will be coming back definitely, and I'll be telling friends and family, happy customer.”

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(Apple IPhone 6 16GB Gold Ii) - Posted 10 years ago

“Dreadful. Was advised by a sneaky customer service assistant Stephen Cooper that the deal I was being offered was a newer handset for £33/34 per month which sounded good as that was what I was paying. It turns out that this was lies as I was set up on a Tariff costing £38 per month. I'll be leaving Carphone warehouse.”

Helpful Report

(Apple IPhone 5s 32GB Space Grey) - Posted 10 years ago

Hello Aaron, Thank you for your review and for accepting my call today. We’re investigating the sales call. Once the results are confirmed I will be calling you back with an update. I apologise for any inconvenience caused. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Offered me a deal with a contract,then trying to lie the way out of it when i have all the proof via emails and my personal account within this company,has alot of negative comments and people complaining about there service and standards of work NOT TO BE TRUSTED AT ALL . If any one has complaints dont waste your time complaining to these people as they are very rude,go to watchdog,trading standards and offcom straight away. Lets get this company closed down due to the way they trade as this cant be legal. Thats what i have done,Shop around on the internet read reviews on companys then make a decision who to trust and do business with. LETS STOP INNOCENT PEOPLE GETTING RIPPED OFF BY e2save mobiles”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Simon, Thank you for your review. Since your review I can see you’ve spoken to one of our escalations advisors where we’ve explained the situation. Unfortunately we’re unable to overturn any network decision. I understand this is frustrating and you’re welcome to try another network provider. You can do this by re-ordering online. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Despite having a nice new phone I cannot use it I have tried without any success to contact you but have not had any success please can you contact me by phone to sort this problem out I have even sent you an email but have had no reply I tried ringing you but the number is constantly engaged please please please contact me regarding this matter all I want is for the sim card to be activated Yours truly Myra Gardner”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Myra, Thank you for your review and for accepting my call earlier. I’m sorry for the problems contacting us we have been experiencing a high volume of calls leading up to the Christmas period. With regards to your simcard, with many upgrades the customers deal is retained on the original simcard. If this doesn’t fit your phone you can call the network and request a sim swap in order to transfer your deal over. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Everything was very easy. I received my phone and sim card the next day. Excellent services.”

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(Nokia 105 Blue) - Posted 10 years ago

“All very good”

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(Samsung Galaxy S5 Electric Blue Refurbished) - Posted 10 years ago

“No very happy no update about the gift and. More.”

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(Sony Xperia M2 Black) - Posted 10 years ago

Hello Djamel, Thank you for your review and for accepting my call earlier. To confirm you’re able to check tariff details from within your customer log-in area. With regards to your free gift should expect delivery over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Second phone purchased from e2save, again price could not be beaten elsewhere. Service also continues to impress, ordered late Thursday, promised delivery the following Monday BUT delivered early on Saturday! Delivery partners communicated fully and delivered down to the minute. This when other online retailers were reporting delays.”

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(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

“Terrible would not contact me back And never received free gift”

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(Nokia 105 Black) - Posted 10 years ago

Hello Sally, Thank you for your review. I tried to call you today however you were unavailable. You should expect delivery of your gift over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“i ordered the galaxy shine on the friday, and it was delivered on the sunday! i was kept informed thru every step till delivery, im very happy with this, it went quickly and smoothly, the phone itself is great, i love how you can change the size of the font, as i dont see that well, and it saves me keep reaching for my glasses! the phone is easy to use, and does everything it says on the tin, one very happy customer, thank you x”

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(LG G3 S Shine Gold) - Posted 10 years ago

“You really don't want me to write a report at the moment as not happy at all”

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(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

Hello Jayne, Thank you for your review and for accepting my call earlier. I thank you for your patience and will be investigating the issues we discussed. Kind regards, Chris, E2save.com support team

Posted 10 years ago

E2save is rated 4.4 based on 4,715 reviews