“Clear and helpful advice and knowledge of products and services. Thank you for your help with the upgrade and monthly contract.”

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(Apple IPhone 5s 32GB Silver) - Posted 10 years ago

“The customer service was exceptional. ...will definitely recommend a friend or family member. ....Thanks e2save”

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(Sony Xperia Z3 Black) - Posted 10 years ago

“Thank you i was keep informed about the delay and am very happy with the service i got”

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(Nokia Lumia 635 Black) - Posted 10 years ago

“Outstanding service”

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(Nokia 105 Blue) - Posted 10 years ago

“Very good service, informed me about my purchase every step, delivery was prompt as it said. Very delighted!!????????????????”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“The order was processed very efficiently and I was very impressed by good communication via email and text telling me the status of the order. Furthermore, it was great to receive an accurate delivery time at a specific hour and didn't have to wait in all day. My new iPhone arrived the following day from placing the order online. Very good customer service.”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“Got a upgrade to new iPhone 6. Very fast process and received phone with in 2-3 days.”

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(Apple IPhone 6 64GB Gold) - Posted 10 years ago

“The transaction was easy to complete, I was very impressed with the communication and the phone arrived exactly as planned. This is the first time I have used this company and I would be happy to commend them to you if you are thinking of placing an order!”

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(Nokia Lumia 630 Orange) - Posted 10 years ago

“The phone was the wrong type for my I-pad - they did not speak. Trying to return it was sheer hell. On hold for 20 minutes, tel numbers no longer in use despite being listed in a current directory. Never again.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Andrew, Thank you for your review. I’m sorry for the long waiting times. We’re experiencing a high volume of calls leading up to the Christmas holiday and have hired more staff to deal with the demand. All details of how to return an order is available on our website. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“I would give the staff a better review but it took you via myself 6 months to sort out a problem you created regarding my contract”

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(Nokia Lumia 530 Orange) - Posted 10 years ago

Hello David, Thank you for your review. I’ve looked into your account and want to apologise for the circumstances. I can see the issue was caused by a breakdown in communication between ourselves and the network. I apologise for the inconvenience caused. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Very efficient service”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“I had a call to sell me a phone claiming to be carphone warehouse, which obviously isn't true and was miss sold a phone. I have sent back the phone and will be purchasing it from company that doesn't mislead their customers.”

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(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Alexandra, Thank you for your review. We are owned by Carphone Warehouse and have certain sales teams that are authorised to brand themselves as Carphone Warehouse. I apologise for the confusion. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Absolutely very kind and helpful and feel so proud to be a customer.well done e2save and many thanks.”

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(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“I received no communication following my purchase and even after phoning to complain have yet to get any email from this company confirming my purchase. The customer service is very bad and would not recommend anyone using e2save”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Hello David, Thank you for your review. I wish to apologise for the lack of communication you’ve received as well as the issues you’ve experienced. It looks like a set up error had prevented some emails being sent out. I’ve taken note of your account and will be discussing this with our set up team to avoid such issues in future. We also are working closely with the network to avoid any early sim swaps. I thank you for your patience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

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(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“I bought Samsung galaxy s5 only phone came in the first pack and after I called you send me the charger but I am still waiting for my head phone .before you send a product at least you can check it.”

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(Samsung Galaxy S5 Shimmery White Refurbished) - Posted 10 years ago

Hello Vijeesh, Thank you for your review. I am sorry that you did not get these with your original order. If you order is a clearance or refurbished handset from us then we cannot guarantee any accessories to be sent with the phone apart from the charger. However, I can see that my colleague Rhiannon has since resolved this for you. Kind regards David E2save.com support team

Posted 10 years ago

“All done online, website easy to use, clear and information easy to read, phone was received at time and date as promised, lovely easy transaction, thank you!!”

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(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 10 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews