E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“The team were very helpful . The only problem we had was the delivery which was delayed,”

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(Nokia Lumia 630 Black) - Posted 10 years ago

“I was informed that help would be available when I picked up phone to transfer my data and to explain basic functions - this was not the case unless I was willing to pay £15 - not happy about this”

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(Apple IPhone 5c 32GB White) - Posted 10 years ago

“Extremely easy to order and delivered without a hitch. Good value in comparison to similar offers available.”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Absolutly brilliant!!!”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“Good service”

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(HTC Desire Eye Blue) - Posted 10 years ago

“Order came as placed, quickly. Spoke to customer services for help with setting up and they were very helpful. Pleased with phone and package.”

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(Nokia Lumia 630 Black) - Posted 10 years ago

“From start to finish the customer service has been great and on my dealing with them i cannot fault them and have already recommended to friends.”

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(Apple IPhone 4s 8GB White) - Posted 10 years ago

“The promised I pad is missing - the one came one week late”

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(Samsung Galaxy Ace 2) - Posted 10 years ago

Hello Elke, Thank you for the review you’ve left. I apologise for the delay you’ve experienced for your delivery of the free gift. Some of our gifts are dispatched via a 3rd party company and therefore there can be a short delay between when you receive the handset and the gift. However, your delay was longer than expected and we’re currently developing systems which will enable us to notify customers sooner if there is a delay with their gift. If you have any other issues that need addressing, please contact our customer services team who will be happy to help. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I was very impressed with the way e2save handled my request. They made the process simple and stress free. Thankyou e2save. Stella.”

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(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“I have had a lot of trouble with this upgrade. initially I was spoken to by a young man who offered me by far the worst deal, I then got a call from someone else who gave me a better deal and told me to phone customer support to tell them that the only order I wanted processing was the deal she had put through. I had explained I would be on holiday (out of the country) when the upgrade was to take place and that I wouldn't be back until 1st Dec. She said that was fine, subsequently when I phoned customer support I was advised to cancel all orders so that I would have the use of my phone throughout my holiday and to phone when I got back to process a new order. So I did........whilst on holiday I got a message on 28 nov saying that my new phone was being delivered the following day, a phone I wasn't expecting as as far as I was concerned all orders had been cancelled. I t was delivered to a diff address as I was still away. upon receipt of the phone it was faulty, I accepted the order as it was the phone I wanted but then spent 40 mins on hold to customer services to register it as faulty and to say that if it was sent back I needed a sim adapter as my new sim will not fit in my old phone. I was told to go to my local carphone warehouse where they would give me one for free only to do this and be told no they wouldn't and I shouldn't have been told this. As you can imagine I am far from happy with this service and will not be upgrading through yourselves again. kind regards clare streets”

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(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Clare, Thank you for your review. After looking into this it looks like your order was duplicated in error and the advisor you spoke to did cancel your original order but duplicate wasn’t cancelled. I do apologise that this error has occur and for any inconvenience caused. According to the notes on your account you’ve since spoken to our customer services who resolved your problems you were having with the handset. If you have any of queries then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Purchase and delivery of new mobile phone went smoothly and stress-free. Courier delivery was efficient as i was kept informed of the progress and was give time slot of the delivery which is very helpful. Lets hope the cash redemption process goes smoothly, at the time of writing this feedback i have not experienced this yet.”

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(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“Had a phone delivered that I had asked to be cancelled 3 days earlier, a 52 minute wait to speak to someone in customer service (which I still haven't managed to do). No one willing to tell me how this company got my details! I was told the call was from car phone warehouse & now they seem to not have anything to do with E2Save & then to top it off had to pay over £7.00 to send back an item I didn't even want back!! To say I am annoyed is an understatement! Lets hope you get the return but right so you don't hold up my upgrade with O2 for much longer!”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Leanne, Thank you for leaving a review. I’m sorry to hear of your difficulties contacting our customer services team to resolve this issue. During this busy period we’ve experienced a big increase in orders and we’re taking on more advisors to assist with the increased contact volumes. To be clear the sales team that contacted you are part of Carphone Warehouse’s upgrade reminder service team but they are based in the same offices as e2save. This can sometimes cause confusion as to who processed your order due to the location of the sales team. I can see that you’ve now contacted our customer services and your query has now been resolved. If there’s anything else we can assist with then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“very good service quick process and fast delivery and will definatly recommend e2saver”

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(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Don't make the same mistake as me, and order from these clowns!!! First, I placed the order on line and then got a text to call a 0871 number. Called it and was on hold for over 32 minutes @ 10p per minute. When it was finally answered, the agent could not find the order for the first few minutes. Then said it was ok nothing was required. Then DPD came to deliver, I changed to 'driver to neighbour'. They delivered to an address over 124 miles from me!! Then I called e2save, was on for 21 mins, 35 mins and 33 mins but no answer!! then did voice chat, said I would have to call... tried several times, no answer. Waste of time. Revoking payments from bank instead.”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

Hello Farooq, Thank you for your review and for taking the time to discuss this with me on the phone today. I am sorry for the issues that you have had regarding your delivery and experience with us. As advised on the phone the account is now closed, therefore if you would like to order from us again, you will need to make a fresh order. Kind regards David E2save.com support team

Posted 10 years ago

“Ordered a phone as a birthday gift for delivery a week before the required date. Phone did not arrive. I did get an email to say there was a delay because of an unspecified issue. I attempted to email back to ask if the issue was the particular colour and if so I was prepared to accept a different colour. However that message ( and several others came back undeliverable). I have been unable to determine when the phone is available, but my account has been debited and I have been asked to evaluate the product. It is now 2 days after the birthday in question and I had to go and buy another gift. I have asked to cancel the person's existing contract and I am left with no details from this Company. It really is bad service and having this much trouble before the contract even begins does not bode well . I wish I bad read the reviews of this company before I placed the order and provided the PAC code to them.”

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(Nokia Lumia 630 Green) - Posted 10 years ago

Hello Karen, Thank you for your review. I want to apologise for the delay in dispatching your order, this was due to high demand caused by the Black Friday weekend. I’m happy to confirm your order has been successfully delivered. If you let me know the best time to contact you we can discuss your account, alternatively if have any further queries please contact us, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Love my new phone!! Fantastic service . Can't falt anything . Thank you”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Reese was very helpful and friendly. He clearly explained what I would be getting in my new contract with EE and helped me decide which phone to upgrade to. I'm very happy with the service from EE and informed my friends via Facebook about it.”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Li”

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(Sony Xperia M2 White) - Posted 10 years ago

“i was told by the salesman my phone would be delivered on Friday so missed my work at a cost of £45 waited in all day no delivery thought it would come Saturday didn't turn up so I am out of pocket with short wages and paying for a phone and tariff without the product pretty annoyed at the poor customer service”

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(Apple IPhone 5c 8GB Green) - Posted 10 years ago

Hello Judith, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the delay in you receiving your order, this was due to the Black Friday weekend. I’d like to discuss your review with you. If you can let me know the best time to contact you I’d be able to arrange a call back. Kind regards, Chris, e2save customer support

Posted 10 years ago

“Excellent service”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews