E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Everything OK with phone, ordering and time scales. Delivery packaging left phone rattling about with charger. Luckily no damage. This was a refurb in replacement white box.”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“Absolute terrible service, extra payment taken from card more than promised! In addtion orders cancels for no reason, waste of time! Stay away”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 10 years ago

Hello Hasan, Thank you for taking the time to discuss this matter with me on the phone earlier. As discussed the overcharge on your order will be refunded to you within 7-10 working days and I’ll be passing on your feedback to our pre-sale chat team to ensure they’re advising the correct information on all our promotional offers. If you require any further assistance then please contact our customer services who will be happy to help. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Hi im pleased by the staff they were helpful when called. But you website need some work. For example when i ordered a phone with console deal there was no indication that the console was going to come after the phone, many companies do the delivery of the console next day but farewell you should at least make you order interface to show that the console is not shipped because i was left with other view when it said order shipped and on the page there was not indication that is only the phone and also it was all the info of the order including console .”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“Have inform them I am not happy and I'm still waiting for them to ring me before the cooling off period ends”

Helpful Report

(Apple IPhone 5c 16GB Green) - Posted 10 years ago

Hello Lisa, Thank you for writing a review. We’ve tried to contact you regarding your on-going issue but haven’t yet been able to speak with you. The messages you’ve sent us have now also been responded to so please check your email to see if these have been received. Please contact our customer services team or provide me with your best contact number and we’ll be happy to assist you with this. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I chose e2 save because they had the cheapest price for the Sony Z3 compact. I ordered the phone online and received regular updates regarding the delivery of the item. I would recommend using e2 save.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“wit was to be fri them mon last nit told it be today after wait in for 2 day not very good in commomunication between company e2save and ur self i got asecound parcell on it way lets see how long it takes for u to get it to me ?????????from the same 2save”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 10 years ago

Hello Steve, Thank you for leaving a review. I apologise for the delay you’ve experienced with your order and for any inconvenience this has caused. At the time you ordered we experienced some unforeseen issues with our processing system and this caused a delay affecting numerous orders. You should’ve received a notification from us to inform you of this. We’ve since updated our website so that customers are aware that there could be a delay in receiving their order so we can give a more realistic expectation for delivery. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Very diisapppinting.diidnt even have item advertised”

Helpful Report

(Apple IPhone 5 16GB White Refurbished) - Posted 10 years ago

Hello Beryl, Thank you for writing a review. After looking into this for you I can see that there was a delay with your order which I can understand is frustrating. Our tracking information indicates that you’ve now received your order and I hope you enjoy using your new handset. If you have any other queries please don’t hesitate to contact our customer services who will be happy to assist you. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Great price for the phone I bought, fuss-free payment and excellent delivery options- I was given the option to pick up my phone from the depot, saving a day off work !! Would gladly shop here again.”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

“I recentlyordered a phone through this company. They were very fast and reliable and provided good service. The only thing I would say is to confirm your deltas they take 1p from your account and say they will send it straight back to your account. This didn't happen when I checked my statement! Good way of getting money for customers...please,return mine and maybe thousands of other you have collected!”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 10 years ago

“Easy site to navigate and good deals. The phone was delivered when they said it would be delivered.”

Helpful Report

(Sony Xperia M2 White) - Posted 10 years ago

“I have always used e2save and have never experienced any problems. Very easy to use website, fast secure delivery and high quality phones.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

“Fabulous phone and xbox, everything arrived when it should all in good order, it's a shame I wasn't told that my free gift wouldn't be dispatched until 7 days later, nit that it mattered it's just that I had to chase it, otherwise I would og given you 5 stars, Thankyou for everything”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“Website easy to understand and placing the order was easy. Only thing I would have like to access more detail on was the chosen providers terms! However service was clear and tracking of order easy! Also liked the way kept informed by both text and e mail and on day hour time slot allocated. Having shopped around defiantly got best deal with your company”

Helpful Report

(Apple IPhone 5 16GB White Refurbished) - Posted 10 years ago

“I am more than pleased with the service. I will be recommending you to all my friends and family. Thank you”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“Hi I ordered a phone and free gift iv only got 2 of the gifts I'm still owed a apple TV boxs I'm think of ending my deal coz I'm paying £53.50 a month iv range them and still not go what I'm paying for and thay say that it takes two days after the phone is dropped off I had time off work to wate for it and it taken them 7 days”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Sean, Thank you for your review. It was great to be able to speak to your earlier regarding the delay with your gift. I hope that now I’ve provided you with an update on this you’ll be feeling reassured that your full order is being fulfilled. I do apologise for the initial delay and any inconvenience this caused. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I ordered 3phones and nothing came because they have a policy only 2phones for a costumer in 3 month and than I get the hole time cancelation messages They should send me at least 2 so me and my wife should can have a spare phone”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Matt, Thank you for your review. The policy which you have stated about a customer only being able to have 2 handsets in a 3 month period is correct but I apologise for the inconvenience this has caused. I can see that your orders have since been fulfilled. Kind regards David e2save.com support team.

Posted 10 years ago

“Very happy with the whole experience, easy to search through deals on site and place order. Delivery was quick and given an hour window on the day. Brilliant”

Helpful Report

(Apple IPhone 5 16GB White Refurbished) - Posted 10 years ago

“well impressed”

Helpful Report

(LG G3 S Metallic Black) - Posted 10 years ago

“very good service, from ordering online to the very quick and efficient delivery, arrived when it was supposed to PERFECT ! ! ! THANK YOU”

Helpful Report

(Nokia Lumia 530 Green) - Posted 10 years ago

“I received my handset only 4 days later than expected. I was told my free gift would arrive 2 working days later. That was 18 November it is now the 1 December and I still haven't received it. I have been communicating with Customer Services both by phone and email. I have been 'guaranteed' on 3 occasions it would arrive the next day bit to no avail. I was told on the phone and even have emails from them telling me it would arrive on specific dates but no. The last time i spoke to customer services they said they had checked with the relevant department and that the gift had been despatched to the couriers. I called the couriers and they have no record of any delivery for me. They told me E2save would have a consignment number if that had been the case but E2save say they dont know what a consignment number is they only have an order number which is a complete lie.”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Keith, Thank you for your review and for accepting my call earlier. I apologise for the delay in your gift order being processed. I’m happy to confirm your gift is out for delivery today via DPD courier service. Kind regards, Chris, E2save.com support team

Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews