E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Great customer service, received phone next day and I love it. The carrier delivered to a neighbour but put wrong number on the card. I contacted e2 save and they sent me a photo of the front door it had been delivered to. Thanks”

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(Apple IPhone 6 Plus 16GB Gold) - Posted 10 years ago

“It's really good”

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(Samsung Galaxy Note 4 White) - Posted 10 years ago

“Abs brilliant service still waiting on the free gift to arrive buh very happy with my new pne”

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(Apple IPhone 5c 8GB White) - Posted 10 years ago

“Poor customer service. 40 minutes on hold and no answer from anybody. 2 weeks after order and still no free gift”

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(Nokia 105 Black) - Posted 10 years ago

Hello Christopher, Thank you for leaving a review. It was good to be able to talk with you earlier after investigating the delay with your gift. I apologise again that the delay wasn’t communicated to you but I hope that after discussing this you feel reassured that your gift will be arriving shortly. Kind regards, Charlie e2save.com Customer Support Team

Posted 10 years ago

“Very good service fast and efficent next day delivery ,very pleased Mr vs blockley”

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(Sony Xperia E3 White) - Posted 10 years ago

“Perfect service but can't use the 'phone (Nokia Lumia 530 black)! It should come with a memory card and a MICRO-SIM, but all it has is an ordinary-size SIM which is much too big for the SIM-1 slot. If you can sort this out I shall be most grateful, and will give you a better star rating!”

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(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Ronald, Thank you for your review. The handset you’ve ordered doesn’t come with a memory card this is something you would have to purchase separately. With regards to the simcard size, we have sent you a combination sim which is a standard sized simcard with a micro sim within it. You can gently remove the micro sim and use this with your handset. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Very quick delivery. .didnt think ps4 would come but it came two days after phone as advised . Brilliant company cheap as well”

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(Nokia 105 Black) - Posted 10 years ago

“Ordered a Samsung galaxy S5 on a cashback deal that the telephone operator agreed to pricematch with another carphonewarehouse site. When the order details came through the price, you guessed it, was not the agreed price. So after four very long phone calls i am told that i have to return the phone as they cannot do the deal! Drrr whatis the point of the telephone opertor checking with his management to a deal that cannot be fulfilled.”

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(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

Hello Anil, Thank you for your review. I want to apologise if the deal you had discussed was not what was processed. I tried to call you today to discuss this however you were unavailable to take my call. Any tariff disputes can be resolved by us investigating the sales call. Please let me know the best time to contact you so discuss your review. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Very unfriendly customer support who never listens to your concerns & dont put effort to resolve it. Always in a hurry to end the call. Very disappointed.”

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(Apple IPhone 6 16GB Gold) - Posted 10 years ago

Hello Vinay, Thank you for your feedback. I'm sorry that after speaking with our customer services team you've been left feeling like you've not been listened to or valued. This isn't how we believe customers should feel after speaking with us and your feedback will be passed on to ensure necessary actions are taken to avoid this being repeated. After looking at your account I'd like to confirm that the last adviser you've spoken to has advised you correctly and would recommend you pursue this. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“wonderful easy to work phone my monthly price is good too !”

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(Nokia Lumia 630 Black) - Posted 10 years ago

“Delivered a Samsung refurbished phone which looks like new for 99p in clearance within 1 day via DPD. Can't fault anything. Would highly recommend this website.”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“Very good no nonsense purchase, well recommend e2save to anyone !”

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(Apple IPhone 5 16GB White Refurbished) - Posted 10 years ago

“I was happy with the product itself but I did not receive an instruction manual or data cables with the device and I thought that these should of come with the package deal.”

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(Samsung Galaxy S5 Gold Refurbished) - Posted 10 years ago

Hello Elizabeth, Thank you for your review. We can’t guarantee all accessories with refurbished handsets. With regards to the manual, you can download and view this online by visiting the manufacturers website. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Great service from E2save Recommended”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“The lady that dealt with my purchase couldn't have been more helpful.Quick and efficient service.”

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(Alcatel Idol 2 Mini S Black) - Posted 10 years ago

“great little phone to have as a spare...very good service”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“Excellent and quick service, very happy with the purchase”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“Thank u excellent service”

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(Samsung E1190 Silver Refurbished) - Posted 10 years ago

“Its the usual story with E2save, you order your items and the following day you get an email saying that there is no stock. Poor stock system, even worse service”

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(Amazon Kindle Fire HD WiFi 8GB Refurbished) - Posted 10 years ago

Hello Harbinder, Thank you for your review. It seems that you may have been sent an incorrect notification advising you that your item was out of stock. At the time you ordered we were experiencing some issues with our processing system and this may have caused the incorrect information to be sent to you. Our I.T team are always working to fix errors and evolve our system so it is more efficient. I can now see that you’ve received you order and I hope that you’re satisfied with your purchase. If you have any further queries then please contact our customer services. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews