E2save Reviews

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“I received my handset only 4 days later than expected. I was told my free gift would arrive 2 working days later. That was 18 November it is now the 1 December and I still haven't received it. I have been communicating with Customer Services both by phone and email. I have been 'guaranteed' on 3 occasions it would arrive the next day bit to no avail. I was told on the phone and even have emails from them telling me it would arrive on specific dates but no. The last time i spoke to customer services they said they had checked with the relevant department and that the gift had been despatched to the couriers. I called the couriers and they have no record of any delivery for me. They told me E2save would have a consignment number if that had been the case but E2save say they dont know what a consignment number is they only have an order number which is a complete lie.”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Keith, Thank you for your review and for accepting my call earlier. I apologise for the delay in your gift order being processed. I’m happy to confirm your gift is out for delivery today via DPD courier service. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“My iPhone 5s was delivered as expected and was up and running quickly and easily. The phone is great.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“I purchased the new iphone 6 just over a week ago and paid £99 for the phone. The phone came very quick however I hVe not been able to use the phone as the SIM card does not work. Contacted e2save last Wednesday (the phone call cost me £3.30) I was advised that the SIM card didn't work and they would need to send me new one. I was then advised that I would receive this last Friday on today, lastest. Safe to say I have still not received the SIM card and cannot do anything with the phone which is pretty poor as I have paid £99 for the phone. I asked if I would be reimbursed in any way and I was told I would receive a check for £28....this will take 6 weeks however. E2save seem to have some really good deals but the service is very poor. If my SIM card does not come tomorrow I will no doubt have to call again (at 30p per minute from your mobile).”

Helpful Report

(Apple IPhone 6 16GB Gold Ii) - Posted 10 years ago

Hello Gabriella, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the issues you’ve experienced. We have an update on the status of your new simcard. Please call us on 01509 610 888 so we can discuss further. Alternatively please let me know the best time to call you. Kind regards, Chris, e2save customer support

Posted 10 years ago

“I really got good value for money deal on iPhone 6 with e2save and quickly as well”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“E2 save is the best”

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(Nokia 105 Blue) - Posted 10 years ago

“Good service. Although still waiting for the gift a week later.”

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(Sony Xperia M2 Black) - Posted 10 years ago

“Brilliant service and delivery. Could not have been better.”

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(Nokia 105 Blue) - Posted 10 years ago

“Excellent Website Very easy to use. Fast and easy decision. Highly recommend it to anyone with bad cred. 5stars from me ????????????????????????????”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

“Do you have any more thumbs up speakers for 2.99”

Helpful Report

(ThumbsUp Boombox Touch Speaker) - Posted 10 years ago

“Not helpful at all, did not answer the problem I have, and I still have 2 mobile phone numbers for the same simcard?!?”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 10 years ago

Hello Rhiannon, Thank you for your review. I tried to call you earlier but you were unavailable. If you’ve taken out a new contract and you had an existing mobile number on the same network you would need to give 30 days notice to the network for the original number and request for it to be transferred over to the new contract. So we can discuss this further please let me know the best time to contact you, alternatively you can call us on 01509 610 888. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Wanted to send my handset back the got who sold me the phone said I would be able to before 14 days it's less then 14 days old phone to get it sent back and they said no as handset has been used but I didn't even activate sim as got told me not to”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Marika, Thank you for your review. I tried to call you today however you were unavailable. You have a 14 day cancellation period providing the handset has been unused. If you’d like to discuss this further please let me know best time to contact you alternatively you can call us on 01509 610 888. Kind regards, Chris, e2save customer support

Posted 10 years ago

“From ordering up to receiving my parcel was - Perfect!”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

“hi topup comes preloaded with different plan . couldnt change it. all gone waste. not so good”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Zahid, Thank you for your review. I tried to call you today however you were unavailable. If you’re having issues with your order please contact us on 01509 610 888. Kind regards, Chris, e2save customer support

Posted 10 years ago

“I never receive my phone yet I am still waiting. I don't know what happen..... Plz solve this problem many thanks. Regards Raheel anjum 07538920821”

Helpful Report

(Samsung Galaxy Alpha White) - Posted 10 years ago

Hello Raheel, Thank you for your review. I’m sorry for the delay in you receiving your order. I’m happy to confirm the issue has been resolved and your order was delivered successfully. Kind regards, Chris, e2save customer support

Posted 10 years ago

“Great website with clear to understand option. good deals and good phone thanks”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“Easy to order, fast delivery and great customer service :-)”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Susan, Thank you for your review. I’m happy to hear you’re satisfied with your order. If you need any help please don’t hesitate to contact us. Kind regards, Chris, e2save customer support

Posted 10 years ago

“The ordering process was fine, the price was good and the item was delivered promptly. However I didn't receive the pre-paid SIM card that I paid for (it turns out O2 no longer offer the SIM that E2Save was selling) and speaking to E2Save's customer service wasn't much help (wait in a queue, then get brushed off and passed over to an O2 queue, and then the line just hung up), and their email customer service was even worse, taking days to get a response and I'm still waiting on the follow-up. In this time though I was able to use O2's live-chat and they have sorted out the SIM card and credited me the money I lost, so in the end I got what I paid for, it just wasn't as smooth sailing as it should have been.”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello David, Thank you for your review. I’m sorry for the issues you’ve experienced and have discussed this issue with our set up team to avoid other customers being affected. I’d be happy to refund you call costs due to chasing up the issue. You can contact our customer support team via email to claim this. Kind regards, Chris, e2save customer support

Posted 10 years ago

“Excellent service very fast delivery”

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(ThumbsUp Boombox Touch Speaker) - Posted 10 years ago

“Compact ,classy and chique.”

Helpful Report

(Nokia Lumia 930 Green) - Posted 10 years ago

“Steven was very helpful and allowed me to get a better tariff due to a change in my circumstances. Can only say well done 10/10 and thank you!”

Helpful Report

(Nokia Lumia 635 Black) - Posted 10 years ago

E2save is rated 4.4 based on 4,715 reviews