E2save Reviews

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“I was happy with the service at the beginning ,the iPhone arrived with in a week but then when I put the SIM card into the iPhone it said no signal this went on for 2 days, so I called vodaphone to be told the sim card phone number wasn't a number! I called e2save customer services the man was very helpful and apologised for this , but I then had to wait another 10days for a new SIM card. This phone also came with a free gift which I still have NOT received.”

Helpful Report

(Apple IPhone 5c 16GB Pink) - Posted 10 years ago

Hello Kim, Thank you for your review. I tried to call you today however you were unavailable. Sometimes connections don’t always go through correctly with the network and we have to re-process and send out a replacement simcard. I apologise you had to wait for the replacement to be received. With regards to your gift I’ve processed this for you. You should expect delivery Monday via DPD. Kind regards, Chris e2save customer support

Posted 10 years ago

“Exactly what I wanted. No fuss. Just ordered a mobile phone and it turned up when they said it would. Phone was in perfect condition. Everything worked as it should. How simple my life could be if everybody I dealt with was like this.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“Phone was purchased through e2save. The deal said cashback. No cashback details were shown on the my account page. On trying to ring them on the advertised number which it seems is the carphone warehouse I was asked to contact e2save by email to ask them to update the details. An email was sent and a reply received saying that it would be sorted within 72 hours, that was 15/11/2014. It is now 20/11/2014 and still not sorted.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Alan, Thank you for your review. I tried to call you today however you were unable to take my call. I apologise for the delay in updating your account with the new cashback deal. I’ve chased this up today. Once the change is confirmed I will email you with a new order number. Kind regards, Chris e2save customer support

Posted 10 years ago

“everything was good just that the tv did not arrive yet it meant to be sony led 42'”

Helpful Report

(Samsung Galaxy Young White) - Posted 10 years ago

Hello Marcin, Thank you for your review. I tried to call you earlier however you were unavailable. Please let me know the best time to contact you as I have an update on the status of your delivery. Kind regards, Chris e2save customer support

Posted 10 years ago

“Very frustrated. I called up to cancel the order right after I ordered. The website is so confusing as I wanted to order standard phone and it had small "s" which is not prominent to see and ordered "mini" version. I called up right away and multiple times to cancel and was told that it has been cancelled and I will get a confirmation email. Its been more than a week now and I haven't got any email regarding the cancellation. My order came for delivery which I didnt accept and I cancelled the Direct Debit. Even now i keep getting emails about my bill and order. So FRUSTRATED.”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Khaja Thank you for submitting this review. It was great to be able to discuss this with you on the phone earlier and I hope that you’re now reassured that this issue is being dealt with. I appreciate the time you’ve taken to give me your feedback and I’ll pass this on to ensure our customer experience improves in future. Kind regards Charles e2save customer support team

Posted 10 years ago

“the phone I got samsung galaxt ace 2 seems fine but the impression you get that its is EE(orange) thats calling you seems to be on there behalf first of all phones ordered delivery next day then it was changed to 5 days later supposedly because we requested this no but the arrived next day also had more phones in depot for 5 days later then it took 5 days and several phones call to EE why are they using thrida party for upgrades”

Helpful Report

(Samsung Galaxy Ace 2) - Posted 10 years ago

Hello Andrew Thank you for writing a review. I do apologise if it wasn’t made clear on the sales call that we were calling from e2save rather than from your network directly. We’re unable to process an upgrade order unless it’s been authorised by your network provider beforehand and I want to assure you that the contract you agreed will now be active with your network. Our outbound sales calls are regularly monitored to ensure we are advising customers the correct information and giving all the advice they need to make a decision on their order. I tried calling you this afternoon to discuss this further but was unable to reach you. If you require any more assistance with anything then please contact our customer services. Kind regards Charles e2save customer support team

Posted 10 years ago

“Excellent customer service with swift delivery. Product also excellent. Thank you.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

“Excellent service. Speedy delivery for both free gift and phone. Great job”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

“Staff were very helpful. Fast delivery. Wife loves her new phone.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 10 years ago

“Hi I have been waiting nearly 2 weeks for my free gift”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 10 years ago

Hello Nicola Thank you for your review I’m delighted that I was able to speak to your earlier to discuss your issue and it’s fantastic to know it’s now been resolved. Putting this aside though I do recognise that 2 weeks isn’t an acceptable time frame for delivery of your gift and I’ve passed your feedback on to ensure this isn’t repeated. If you have any other queries then please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 10 years ago

“My phone order was not processed in a timely and took 2 days to respond to my e mail. A week on and have yet to receive the free gifts, which should have followed the phone 2 days later. Good deal but service is lacklustre”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 10 years ago

Hello Linda Thank you for your review. It’s really great to hear that you’re happy with the deal you’ve selected and I hope you are enjoying using the handset. I’m disappointed to learn of the delay you’ve had for your free gift and the service you’ve received so far. We aim to provide an excellent customer experience and we’ll use your feedback to improve our services in future. I’ve investigated this for you and tried calling you this morning to provide an update but was unable to reach you. If you leave a best contact number and I’ll get in touch with you as soon as possible to give you some more information. Kind regards Charles e2save customer support team

Posted 10 years ago

“A nice new shiny iphone for a little more than I would of expected to pay for a sim only contract. The best price with a choice of two networks & delivered FREE by a reputable company who kept me well up-to date which hour my phone would be delivered in following day!. Result. Five Star service. ????”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“Great communication throughout process. Time arrived was within time stipulated and the Driver was very polite. Excellent all round thanks.”

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(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

“Absolutely thrilled highly recommended fast,reliable service”

Helpful Report

(Sony Xperia E3 Black) - Posted 10 years ago

“I was very pleased with how very easy ordering was, and also the ability to track your order every step of the way was excellent.I would have no problems recommending the site to allmy friends and family simply outstanding service.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“i love my phone”

Helpful Report

(Apple IPhone 5s 32GB Silver) - Posted 10 years ago

“I am so annoyed that I have not been listened to. I wanted to save the switch till after I came back from holiday. I told the person On the phone the dates I would be away. I agreed My daughters were there to receive the phone but it would to be activated till I got back. My phone stopped whilst I was away and on return.This very annoying company left me without any phone to call my family to collect me from the airport. They stopped my service whilst I was away and I still have no service as my contract has stopped. By the time I got back from work today they were closed so I still have no phone. I would never recommend them and If this does not get sorted In my lunch break tomorrow I will stop the contract.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Elaine Thank you for the review you’ve left. I’m sorry to hear that the sim swap process wasn’t correctly explained to you when you placed your order with us and can see that this has caused a lot of inconvenience. To ensure this doesn’t happen again I’ve forwarded your feedback to our sales team so clear and correct advice is being given. I can see that you’ve spoken to our customer services team regarding this issue and I hope they’ve resolved this to your satisfaction. I tried to call you this morning to further discuss this but was unable to reach you. If you could provide a best contact number and I’d be happy to give you a call. Kind regards Charles e2save customer support team

Posted 10 years ago

“Ordered a fee Galaxy S5 on O2 for £23 a month - by far the cheapest deal around. The phone was a "refurbished" phone (returned by another customer under a 14 day contract cooling off period). The phone was delivered in a plain box with charger and was immaculate, with no signs of previous use. Phone arrived within the promised 1hr delivery window. I will be recommending to friends & family.”

Helpful Report

(Samsung Galaxy S5 Electric Blue Refurbished) - Posted 10 years ago

“Proffesional and welcome, easy and on time. Pleased with the offer and service. Thank you.”

Helpful Report

(Nokia Lumia 635 Green Refurbished) - Posted 10 years ago

“Every time sumthin is wrong there is sum1 out within 4 hrs and the problem is fixed no matter wht tym it is”

Helpful Report

(Samsung Galaxy S4 Active Grey) - Posted 10 years ago

Hello Elizabeth Thank you for writing a review. I tried to call you to get some more information regarding your issue but wasn’t able to reach you. I’d really appreciate if you left a best contact number for me to call you on or gave me some more information surrounding the problem you have an I’ll be happy to investigate this. Kind regards Charles e2save customer support team

Posted 10 years ago

E2save is rated 4.4 based on 4,715 reviews