E2save Reviews

4.4 Rating 4,715 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“very pleased both with the service and delivery, could not have been better. very rare in todays's modern life to have a company that delivers what it said it would do”

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(Nokia Lumia 630 Black) - Posted 10 years ago

“Received my phone but had the problem of a cracked screen wasn't able to contact anyone on the phone, email, or find out how to do the online chat. Experience was very poor, there is no customer service. I had emailed twice and still waiting for a reply”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“The phone arrived very promptly as promised,however, nearly 3 weeks later and I am still awaiting my iPad mini. I have called 4 times and have been given the same response that it will be with me in 1-3 days as it comes from another company. Sorry I am dealing with E2save mobiles so it is to you I come with my complaint.”

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(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Chamika Thank you for your review. I’m happy to hear that your handset arrived promptly. However, it’s disappointing to hear that your free gift was not delivered in the same timely manner. I can see that you contacted our customer services department who managed to identify the issue causing the delay and have your gift sent out. After investigating I can see that your free gift has now been delivered to you and I hope you’re enjoying using it. If you have any other issues then please contact our customer support team and they’ll do all they can to assist you. Kind regards Charles e2save customer support team

Posted 10 years ago

“Delivery was prompt in a fact within 48hours of concluding the deal. The on line assistance - Chat was quite impressive too, except that that the promised gift never came. ??? However, Keep up the good work!!”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“very well treated and quick to set up with limited problems very happy”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Had to make the purchase over the phone due to the fact I've lived at quite a few addresses in the last 3 years, but the person I spoke to was very polite and made the transaction very quick and easy. Already got the phone today!”

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(Samsung Galaxy Note 4 Black) - Posted 10 years ago

“Easy ordering system. Delivery organised at my convenience and confirmed with a one hour delivery slot on the date. Delivered on time. Good communication throughout.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Without a doubt E2 Save is the best i been buying from them for over 10 years i recommend it to everyone .”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Thank you for delivering my new phone this morning, Considering the delivery address was wrong and the parcel was not delivered I rang and spoke to DPD and you managed to get the parcel to me without any delay, so thank you once again.”

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(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Would have got Good or even very good but for asking me to ring back on a 0845 number at 10p a minute charge. They could have E-Mailed me or rang me as the call was only to confirm the details I had already provided. The call lasted 12 minutes and cost me £1.20 and I do not see any reason for it.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Great service from E2Save. Good communication from the moment I placed the order, letting me know every step of the way as the status changed. Delivery was good too, with a stated delivery date in advance, and a 1 hour slot for delivery - both of which I could change if it was inconvenient. Setup of the phone was simple and it worked with the SIM automatically. Would definitely use again.”

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Posted 10 years ago

“You exceeded my expections I am very happy to be one of your customers. Thank you.”

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(LG G3 S Metallic Black) - Posted 10 years ago

“Very good service ,Quick and efficient ..very pleased ????”

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(Nokia Lumia 630 Orange) - Posted 10 years ago

“Phone came quickly and tracking number received. Free gift was delivered 4 days later to a different address with no notification of dispatch or delivery. Overal I am happy so far”

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(Nokia 105 Black) - Posted 10 years ago

“Thanks for a fast service. iPhone 6 is great.”

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(Apple IPhone 6 16GB Silver Refurb) - Posted 10 years ago

“Ordered an upgrade on-line Great got a free gift Great but when phone turned out to be crap was told return both items when I only wanted to change phone or go to retailer so that's what I'll have to do so not so great!”

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(Nokia 108 Black) - Posted 10 years ago

“My phone arrived and is locked to a different network (it's a refurb model). So my contract has started and I can't even use the phone. DPD were supposed to collect it today but I got a message saying I wasn't available.. I was. E2save were apologetic on the phone last week but I still don't have a working phone a week after placing my order.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

Hello Ruth Thank you for your review. I’m sorry to hear that your first handset arrived locked to a different network. I can see that you’ve spoken with our customer services team who have arranged an exchange for you and refunded the time you’ve been paying the contract whilst this has been on-going. I’ve also sent a case and in-car charger for you as a goodwill gesture for your patience and understanding. If you have any other queries please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 10 years ago

“Very quick service in one day great phone very cheap”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

“Despite being asked for a suitable delivery address which I gave, the phone was not delivered to that address, but delivered to my home whilst I was not at home. Only subsequently did I discover that a first order delivery requires to be delivered to the billing address. I received my new phone 5 days, 3 working days after placing my order. When I received the delivery parcel, the box inside the bag had opened, and the phone was lying loose in the bag. I do not yet know if it has sustained any damage. Despite requesting transfer and continuation of my old/previous mobile number, I was given a new number. All in all, a very poor service.”

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(Sony Xperia M2 Black) - Posted 10 years ago

Hello Reg Thank you for taking the time to write a review. I’ve tried to call you this morning in order to discuss this issue further but was unable to reach you. I’m sorry it wasn’t made clear when you placed your order online that we wouldn’t be able to deliver to the address you provided. I’ve forwarded your feedback to the marketing department who will be reviewing the information given to customers regarding their delivery options. Your handset may have been selected by the warehouse for a random security check where they open the box to ensure all the goods are inside. The warehouse will reseal this before sending the handset to a customer but it appears this may not have been done correctly. If you would like to discuss this in more detail then please respond with a best contact number and a time to call you and I’ll arrange to contact you. Kind regards Charles e2save support team

Posted 10 years ago

“Absolutely Excellent Service, Thank you”

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(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

E2save is rated 4.4 based on 4,715 reviews