“Claimed to be calling from Carphone Warehouse. Applied the deal to the incorrect account, actually increasing by charges. Staff agreed to carry out actions they did not follow through on. Absolutely dire !!”

Helpful Report

(Apple IPhone 6s 32GB Space Grey) - Posted 7 years ago

Hello, Thank you for your review and for accepting my call today. I’m sorry to hear about the issues you experienced with your order and understand how frustrating this must be for you. Thank you for your patience whilst we investigate this for you. Chris | e2save Customer Support team

Posted 7 years ago

“Nothing all was perfect”

Helpful Report

(Apple IPhone 7 Plus 128GB Black) - Posted 7 years ago

Hello Natalia, Thank you for your review. I have tried to call you today to confirm that everything was okay with your order. If you do need any help, please call us on our local rate number 01509 610 888 between Monday-Friday 09:00-18:00 and Saturdays 09:30-18:00 and well be happy to resolve any issues you've had. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“False advertising of a free gift, incredibly poor customer service that involved the customer calling them to remind them and chase, broken promises for call backs, broken promises as to actions, lack of problem ownership by any member of staff, line management presence absent throughout.”

Helpful Report

(Apple IPhone SE 16GB Silver) - Posted 8 years ago

Hi Andrew, I’m so sorry to hear this. I’ve tried to call you today was wasn’t able to reach you. Please be assured that your feedback has been passed on to ensure that this does not happen in the future. I do apologise that you had a bad experience with us and would love to be able to resolve this. If you could give us a call on our local rate number, 01509 610 888, then one of our advisors can look into this for you. Kind regards, Olivia |e2save Customer Support team

Posted 8 years ago

“Im disappointed with the waiting time on phones dissatisfaction with way call dealth with not happy with the way my query was resolved passed my credit score then when tried exchange didn't pass at all”

Helpful Report

(Apple IPhone SE 16GB Gold) - Posted 8 years ago

Hello Rukhsana, Thank you for your review. As the credit checks are ran by the network providers, we have no control over the outcome, I'm afraid. If you would like to try on another network, please place an order through our website or with our Sales team on 0871 521 1400. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“My phone hasn't arrived yet! I sent this review already but then Mohammad tried to call but I was outside. He sent an email asking when was a good time to call so I replied saying call me now. The email bounced back. I tried to call and was cut off twice after waiting in the queue for 10 mins. Not impressed so far! My numbers are 07813687362 or 01852 300509”

Helpful Report

(Apple IPhone SE 16GB Silver) - Posted 8 years ago

Hello Ruth, Thank you for your review. I’m really sorry to hear your phone hasn’t arrived yet. I’ve tried to call you to discuss this further but I’ve not been able to reach you. Please can you provide a best time so I can call you again. I look forward to hearing from you. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Picked a phone with a PS4 on a deal never received the PS4 .....Will never use these clowns again”

Helpful Report

(Samsung Galaxy S7 Silver) - Posted 8 years ago

Hi Zafar I’m really sorry to hear you haven’t received your PS4. Please email us through your online account and we can investigate this further for you. Thanks for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 8 years ago

“I've choose an IPhone 6 with 40Mb internet, as displayed on the website, While the process was done, didn't notice after 2 months that the 40Mb was change to 5 Mb on the invoice. Call ee, unfortunately they can't do anything about it, now paying a high price plan for 2 years.”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

Hi Dev-Rishi, Thank you for your review. I am sorry hear that you're on the incorrect tariff. I have tried to call you today to discuss this, however you weren't available. Please call us on 01509 610 888 and we'll be happy to help you. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“Too espensive”

Helpful Report

Posted 8 years ago

Hello Thanks for taking the time to share your experience with ourselves. We’re sorry to hear you have found us to be too expensive, we always try to offer the best deals possible. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 8 years ago

“The upgrade that I was offered proved to be not good value. I had to send the phone back because you were not willing to negotiate a deal that was fair.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello I’m really sorry we weren’t able to offer you a better deal. As a retailer we can only offer the deals the networks give us. If you wish to view our deals they are all available on our website. Thanks for your time, it’s greatly appreciated. Amy|e2save Customer Support team

Posted 8 years ago

“E2Save phoned me on behalf of carphone warehouse as my current contract was due to expire. A lovely girl spoke to me on the phone and advised the best deal for the phone I wanted (iphone 7 plus 128gb) and contract provider (EE) was £44 a month and £319 for the phone with 2gb internet, 1000 mins and unlimited texts. 1 day prior to shipping I look on the E2Save website and see the same phone (iphone 7 plus 128gb) with EE for a better price of £289 and a better contract 5gb internet unlimited mins and texts for £35 a month.. so I phone and ask if I can have the better contract and phone price, they say I have to cancel and re order which is a lengthy process but as the saving is great I do it, near 1 hour on hold to customer services. When the phone is delivered the next day it is the wrong handset (Iphone 7 instead of Iphone 7 Plus). So I then have to send the phone back and I am still waiting for my new phone when I was meant to receive it on release date. I am not happy at all with the service and wouldn't recommend E 2 Save to anyone.”

Helpful Report

(Apple IPhone 7 128GB Black) - Posted 8 years ago

Hi Sam, Thank you for your review. I tried to contact you today however you were unavailable to take my call. First of all we’d like to apologise for the situation. We’re currently investigating the agents you spoke to in order to ensure the correct deals are being sold. Further to this we’re providing additional training to agents in order to avoid such cases such as this. I’d like to apologise again for the inconvenience and thank you for your patience. Chris | e2save Customer Support team

Posted 8 years ago

“Got my phone ok tried to apply to get my partner a new one and won't let me”

Helpful Report

(Apple IPhone SE 64GB Gold) - Posted 8 years ago

Hi Luke, Thank you for your review. We can understand your frustration; we have no influence over any credit or internal security check decisions. We can only apologise and if you’d like to try an alternative network we recommend you reorder online. Thank you for your patience. Chris | e2save Customer Support team

Posted 8 years ago

“Fraud fraud Fraud Beaware E2save are fraud company.ordered paysgo o2 sim with the phone but never received promised airtime.try ro speak to them first they ask me to speak to o2 but o2 got nothing to do with e2save then they ask me to go to carphone warehouse with a lead number but they got nothing to do with this fraud company know i just want my money back and i can go as far as i can”

Helpful Report

(Alcatel 10 16 Black) - Posted 8 years ago

“got 2 phones in stead of 1 and got charged for them both still not sorted”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

“Not happy at all applied for an iPhone recieved an old Nokia and then was told when I phoned up the email saying I was accepted for the iPhone was sent in error so I applied again and the same happened !!! This shouldn't be allowed”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello Emma, Thank you for your review. I am sorry that you have received the wrong handset. I can see that you have tried to call you regarding this earlier today but the line dropped. If you would like to discuss this further, please call us on 01509 610 888 and we'll be happy to help. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“Your phones may be returned to you as they don't work. EE keep pushing me off with different exsueses. I need my phone for my work ( no phone, no work ) as I have had no phone since Thursday I am loosing work. If this cannot be sorted today 15 th June you will get them back and I will go to Vodaphone.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello John, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you’re having issues with your recent order with us. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 8 years ago

“My SIM card was deactivated before my new phone arrived. This meant that I had no mobile for at least 48 hours which caused me a whole lot of inconveniences”

Helpful Report

(Samsung Galaxy J5 Gold) - Posted 8 years ago

Hello Karen, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Firstly I’d like to apologise your SIM card was deactivated before your order was received. We request a 5 working day delay before the new SIM is activated so I’m unsure how this has happened. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 8 years ago

“To Whom it may concern, I am deeply unhappy with the service I have received from you. firstly the caller who called me identified himself from the Carphone Warehouse. You are not Carphone Warehouse and I would NOT have agreed to an update from yourselves as I have gone to the Carphone Warhouse for many years where I have received an excellent service. Secondly I was told that I would need to put my phone sim card into my new phone when I received it. My phone went out of use approximately 1 hour after I received a phone call from yourselves; I was then left without the use of my phone from Thursday 2nd June until today Saturday 4th June. I was on call from work on 3rd June without the use of my phone which caused quite a few problems for me in my place of work. Thirdly I was sent a handset which was faulty and had to contact EE technical services. I spent 2.5 hours of my Saturday going through different processes trying to get my new handset to work. It wouldn't work as it is faulty. I then went to the Carphone Warehouse where I was told this had nothing to do with them. They were extremely helpful and agreed that your caller should not have identified themselves as being from their Company. I am returning the handset to you and do not want a replacement from yourselves. The only contact I wish to have is confirmation of receipt of the handset and a written apology for the way I have been treated. This has truly been an appalling experience and I shall guarantee that I will never recommend you to anyone. Regards Julie Ranson”

Helpful Report

(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello Julie, Thank you for your review. Please take this as our sincere apologise for the inconvenience caused by this. We are a part of the Carphone Warehouse, but we aren't the Carphone Warehouse direct and you should have been made aware of this on the call. I will pass this feedback on to make sure that this doesn't happen again. If you need anything else, please call us on our local rate number 01509 610 888 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“I had thought from the caller it was Carphone Warehouse I was dealing with. The deal itself was fairly good but my old phone was cut off early and then the sim for the new phone when it came did not work. I was left without a working phone for 3 and half days. Had to go to an EE shop for a working sim. No follow up or back from E2save. I would not recommend buying from this company.”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 8 years ago

Hello John, Thank you for your review. I’m sorry to hear your phone was cut off early. I’ve tried to discuss this with you today however you were unavailable to take my call. Your feed-back is very important to us and will be trying to contact you again today. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“sales guy lied and turned my phone of 2 days before the new one arrived”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello David, Thank you for your review. I’m sorry to hear your phone was turned off after a recent order with us. I’ve tried to discuss this with you today however you were unavailable to take my call. Your feed-back is very important to us and will be trying to contact you again shortly. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“phone came quickly, still waiting for a sim card been without the for 4 days and as soon as i cam off the phone my old sim was stopped. no way of phoning to complain and can not use 150 number. mind the new phone does make a nice gameboy!”

Helpful Report

(HTC One A9 Silver) - Posted 8 years ago

Hello Craig, Thank you for your review. I’ve tried to call you today however you were unavailable. We include SIM cards with all of our orders and apologise you didn’t receive one. At this stage we’re unable to dispatch a replacement and recommend you contact your network and request a replacement. Once this has been received you’ll need to action a SIM swap with network. I’d like to apologise for any inconvenience caused. Chris | e2save Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews