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E2save Reviews

4.4 Rating 4,639 Reviews

87 %

of reviewers recommend E2save

Company Reviews

Product Reviews

4.4

Based on 4,639 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To Whom it may concern, I am deeply unhappy with the service I have received from you. firstly the caller who called me identified himself from the Carphone Warehouse. You are not Carphone Warehouse and I would NOT have agreed to an update from yourselves as I have gone to the Carphone Warhouse for many years where I have received an excellent service. Secondly I was told that I would need to put my phone sim card into my new phone when I received it. My phone went out of use approximately 1 hour after I received a phone call from yourselves; I was then left without the use of my phone from Thursday 2nd June until today Saturday 4th June. I was on call from work on 3rd June without the use of my phone which caused quite a few problems for me in my place of work. Thirdly I was sent a handset which was faulty and had to contact EE technical services. I spent 2.5 hours of my Saturday going through different processes trying to get my new handset to work. It wouldn't work as it is faulty. I then went to the Carphone Warehouse where I was told this had nothing to do with them. They were extremely helpful and agreed that your caller should not have identified themselves as being from their Company. I am returning the handset to you and do not want a replacement from yourselves. The only contact I wish to have is confirmation of receipt of the handset and a written apology for the way I have been treated. This has truly been an appalling experience and I shall guarantee that I will never recommend you to anyone. Regards Julie Ranson”

(Apple IPhone SE 64GB Rose Gold) - Posted 7 years ago

Hello Julie, Thank you for your review. Please take this as our sincere apologise for the inconvenience caused by this. We are a part of the Carphone Warehouse, but we aren't the Carphone Warehouse direct and you should have been made aware of this on the call. I will pass this feedback on to make sure that this doesn't happen again. If you need anything else, please call us on our local rate number 01509 610 888 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 7 years ago

“I had thought from the caller it was Carphone Warehouse I was dealing with. The deal itself was fairly good but my old phone was cut off early and then the sim for the new phone when it came did not work. I was left without a working phone for 3 and half days. Had to go to an EE shop for a working sim. No follow up or back from E2save. I would not recommend buying from this company.”

(Samsung Galaxy S7 Edge Black) - Posted 7 years ago

Hello John, Thank you for your review. I’m sorry to hear your phone was cut off early. I’ve tried to discuss this with you today however you were unavailable to take my call. Your feed-back is very important to us and will be trying to contact you again today. Kind regards, Chris | e2save Customer Support team

Posted 7 years ago

“sales guy lied and turned my phone of 2 days before the new one arrived”

(Apple IPhone 6 16GB Silver) - Posted 7 years ago

Hello David, Thank you for your review. I’m sorry to hear your phone was turned off after a recent order with us. I’ve tried to discuss this with you today however you were unavailable to take my call. Your feed-back is very important to us and will be trying to contact you again shortly. Kind regards, Chris | e2save Customer Support team

Posted 7 years ago

“phone came quickly, still waiting for a sim card been without the for 4 days and as soon as i cam off the phone my old sim was stopped. no way of phoning to complain and can not use 150 number. mind the new phone does make a nice gameboy!”

(HTC One A9 Silver) - Posted 7 years ago

Hello Craig, Thank you for your review. I’ve tried to call you today however you were unavailable. We include SIM cards with all of our orders and apologise you didn’t receive one. At this stage we’re unable to dispatch a replacement and recommend you contact your network and request a replacement. Once this has been received you’ll need to action a SIM swap with network. I’d like to apologise for any inconvenience caused. Chris | e2save Customer Support team

Posted 7 years ago

“sales girl i spoke to was fantastic couldnt have helped more,its the after sales team ordered an i phone 5s which was delivered promptly opened and went to insert sim card and found the sim card slot was faulty,contacted e save and was told to take it to my local carphone warehouse shop which i did and they said have to send it for repair which would cost me an extra £50 excess on insurrance,which as id never even used the phone was not prepared to pay so phoned e save and told them wanted to cancel contract and explained why as within 14 days and was told cant accept phone unless its in perfect condition wasnt bothered that phone was faulty and told me i cant cancel as phone was opened absolutely disgusting”

(Apple IPhone 5s 16GB Space Grey) - Posted 7 years ago

Hello Andrew, Thank you for your review and for accepting my call today. I’m sorry to hear you’ve been given incorrect information from a 3rd party. I’m happy to confirm your issue is now resolved. Please accept my apologies for any inconvenience caused. Kind regards, Chris | e2save Customer Support team

Posted 7 years ago

“The iphone 5s i got from you worked for a week, it then run out of charge and has not worked since. I phoned carphone warehouse and after a while they gave me your phone number. As i had a phone that did not work, i had to buy another phone as a result of this i want to cancel the contract from today. Many thanks John Lovell”

(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hi John, I’m sorry to hear your handset has developed a fault, and thank you for accepting my call today. We have a 14 day cancellation period from once the order has been received. If you’re outside of this period and within 30 days, we’d be able to offer an exchange. Kind regards, Chris | e2save Customer Support team

Posted 8 years ago

“My 71 year old disabled mother receives a call apparently from Carphone Warehouse advising that her contract is up offering an iPhone 5. My mother verbally accepts this with the phone being delivered to her. I explained to my mum that she already has an iPhone 5. She goes to the Carphone warehouse shop to cancel who state this is nothing to do with them but rather e2save. (The first time we have heard this company mentioned) The phone never arrives. Two calls follow to e2save I recorded both transcripts. The worst customer service I have ever encountered and a foremost expert in customer experience in the UK I have lots of experience. The first call was a waste of time with the operator refusing to put us through to a supervisor, the second call at least some progress. My mother requests to cancel, the operator states she can't cancel unless the phone is returned, we ask where the phone was sent to, apparently it was sent to a Carphone warehouse shop (against her wishes) some miles away from where my disabled mother lives. They are asking her to go to the Carphone warehouse shop to pick it up and send it back before they will cancel. Really!! A disabled partially blind pensioner who doesn't understand what's going on and why Carphone warehouse won't take responsibility. 1. E2Save misrepresented themselves on the sales call. I've requested the transcript via the information commissioners office. 2. The worst customer experience I have ever encountered. 3 Your customers are real people in the real world, start thinking outside in or people will vote with their feet and more and more reviews like this will make the business (Carphone Dixons e2save) untenable. Happy to send the transcripts to e2seeve leadership and to others to see how customers are treated. Abysmal!!!”

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hello Susan, Thank you for your review. I’d like to apologise for the issues your mother has experienced with e2save. Due to Data Protection we are unable to discuss the review with you. If your mother can call us on 01509 610 888 we’d be happy to discuss this review further. Kind regards, Mohammed |e2save Customer Support team

Posted 8 years ago

“The last member of staff was excellent however before then I was constantly promised my phone would work n it didn't.i was even thinking of cancelling my contract and if it hadn't been for the last lady I spoke to I would have..all sorted now.thanku”

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hello Carolann, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. Thank you for feedback, it’s greatly appreciated. Mohammed |e2save Customer Support team

Posted 8 years ago

“I ordered 3 IPhone 5S phones for my wife and two daughters. One is delivered and the other two disappear from the order. You can't contact them, as their email last week said they're working on things and don't try to contact them. In hindsight, having now read reviews of this company, I should have purchased from a bonfire shop rather than a set of Cowboys.”

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hello David, Thank you for your review. I’m sorry to hear about the issues you’ve had with your orders. I’ve tried calling you to discuss this further however I was unable to get through you. If your issue has not yet been resolved please let me know the best time to call you again. Kind regards, Mohammed |e2save Customer Support team

Posted 8 years ago

“I have no idea who e2save are. Never heard of the company before. I did have a phone call about my mobile contract renewal, but was under the impression the phone call was from Carphone Warehouse. How did this company get my contact details?”

(Samsung Galaxy J5 Gold) - Posted 8 years ago

Hello Susan, Thank you for your review. I’m sorry to hear you’ve not been informed of who e2save are. E2save are part of The Carphone Warehouse group. The team that called you do work for Carphone Warehouse. The team is based within the same contact centre as e2save. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Started out as a good service , but my new phone was delivered to wrong store and I spent over an hour tracking it down ????”

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello David, Thank you for your review. I’m sorry to hear the handset was delivered to the wrong store. This will be investigated to see why this happened. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Always problems, never solutions! If I place ONE order 2 phones that is because I want 2 phones, duh! Don't then send me 1 phone and 'cancel' the 'other order' - there was ONE order for 2 phones. again, duh!”

(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

Hello Roger, Thank you for your review. I’m sorry to hear we were unable to process the two orders that you wanted. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“TRIED TO PURCHASE 2 PHONES. ONLY RECEIVED 1? NOW HAVE 1 VERY UNHAPPY PERSON PS PURCHASED 4 PHONES 4 YEARS AGO WITH E2save?”

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

“I started to fill in a form to purchase a phone from E2save but did not complete the form however part of the form I had filled in was my credit card details. E2 then used these to debit my card account. I have no phone and do not require one. Prior to this E2save sent me an email to say as follows:- We noticed you left e2save.com without completing your order. For your convenience we’ve listed your basket below, so you can continue shopping. This I had assumed would indicate that my order was not completed so therefore no action by E2save would occur. Therefore would expect a refund. Regards Martin Allen”

(Samsung E1200) - Posted 8 years ago

Hello Martin, Thank you for your review I’ve reported this issue to our I.T team as we wouldn’t expect an order to be processed unless you completed the order online. If you’d like more information in regards to a refund then please let me know and I’ll be happy to contact you. Kind regards, Charlie l e2save Customer Support Team

Posted 8 years ago

“I am unhappy with this service- when I had an issue regarding my sim and phone, E2save were extremely unhelpful and were quick to pass the buck. They do not provide you with important information which is required to set up your phone with a new sim- this was not what I had expected.”

(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

Hello Helen, Thank you for your review. I am sorry that you haven't been happy with the level of service that has been provided, but the issue you are facing would have to be dealt with by the network. If you have any further issues, please let us know. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“Sold a iPhone 5c ! Not told it was a no longer stocked phone!! Discontinued!would not have ordered it if i'd known that!told it would be delivered to my local carphone warehouse on Saturday 20/02/2016! Not there!had to ring carphone warehouse on that Saturday to chase it up!told they'd ring me on Monday 22//02/2016 after 6pm which they did but have to investicate with delivery companyDPD where phone had been delivered too!it could take up to five working days!I am now on a contract with a phone that I have not got!e2save/carphone warehouse know who delivered phone and to where ! Won't be doing upgrade over the phone again disgraceful service!!!”

(Apple IPhone 5c 8GB Yellow) - Posted 8 years ago

Hello David, Thank you for your review. I tried to call you today to discuss this but you weren't available. I can see that you have already spoken to a member of our team and your issue has since been resolved. If you need anything else, please contact us and let us know. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“The sales person led me to believe that he was from car phone warehouse - when I received the phone the sim did not work and as usual the help desk could not reverse the sale for 5 days! So I could not even buy a new phone as I wanted the same number. I am also worried that they have changed my direct debit payments and even though they have assured me that I won't pay more - previous experience tells me I have not received a satisfactory service yet. My advice - go to a store to purchase a new phone!”

(Apple IPhone 5c 8GB White Refurbished) - Posted 8 years ago

Hello Beverley Thank you for your review. I’m sorry to hear that there has been some confusion in regards to who you have upgraded with, Carphone Warehouse have several outbound campaigns based within our premises’, therefore it is possible that you have upgraded with them. I have tried to contact you this morning to address these concerns, however unfortunately you were unavailable. It is also disappointing to hear that upon receiving your phone the Sim card didn’t work, I appreciate the frustration this would cause and sincerely apologise. If you have chosen to return the phone, it will take a maximum of 5 working days for your upgrade to be reversed (from the date of receipt of the phone in our warehouse). After this timeframe you will be eligible to upgrade again. Apologies for any inconvenience caused. Kind regards Grace | E2save Customer Support

Posted 8 years ago

“Firstly my order went to the wrong address after explicitly explaining that I had recently moved house and being assured that my address had been changed. I asked for the phone to be delivered to a car phone warehouse store, this did not happen and they tried to deliver to my old address!!! I then had to take half a day off of work to go pick up the phone from a dpd office, as I don't drive this was costly and difficult. Then I was denied car phone warehouse geek squad insurance when I had been offered it on the initial call and been told that I could call back a couple of days later to set this up, which was apparently not the case. After being passed through 5 different advisors and going through security 5 times on a 46 minute long phone call, my issues were still NOT solved and are still not solved now. I will be contacting trading standards.”

(Apple IPhone 6s 64GB Space Grey Refurb) - Posted 8 years ago

Hello Emily, Thank you for taking the time to speak to me regarding the issues you experienced. I’m pleased we could resolve this and would also like to thank you for the feedback. Kind regards, Mohammed e2save support team

Posted 8 years ago

“I was sent a SIM card that didn't work then I was waiting 2 days for the new one to arrive then when that arrived it wasn't activated for well over 24 hours when I got told it would take no longer then 24 hours also, the plug to put my charger cable into is faulty as the cable does not go in to the plug.”

(Apple IPhone 6 16GB Grey Refurb) - Posted 8 years ago

Hello Craig, Thank you for your review. I’m sorry to hear about the issues you’ve had with the SIM. I’d also like to apologise for the charger being faulty. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you so I can put things right? I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“I received a broken phone and still trying to sort the issue out - I would definitely not recommend this service”

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

Hello Jane Thank you for your review and for taking the time to speak with me earlier today. I would like to take this opportunity to apologise again for any inconvenience caused however I hope you’re satisfied with the outcome of our conversation. Kind regards Grace | E2save Customer Support Team

Posted 8 years ago

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E2save is rated 4.4 based on 4,639 reviews