“I prepaid £10 so that the new phone would arrive and all that would be required is up to a 48 hr delay to have SIM/network activated. Yet 3 days later, I am still unable to use the phone. And no matter which numbers I am directed to dial, all I can make is emergency calls. So basically its junk.”

Helpful Report

(Samsung E1200) - Posted 8 years ago

Hello Graham Thank you for your review. It’s disappointing to hear that you’re having difficulties using your new Sim and that you appear to be without connection. I hope this issue has since been rectified, however should you require any further assistance, please don’t hesitate to contact us. Apologies for any inconvenience caused. Kind regards Grace | E2save Customer Support Team

Posted 8 years ago

“You are sending Stuart Cordon's E-mails to the wrong address. His address is not craig.cordon@gmail.com. That is my E-mail address--not Stuart's. Please stop sending me stuff.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Black) - Posted 8 years ago

Hello Stuart Thank you for your review. I’m concerned to hear that you’re receiving emails intended for another customer, to confirm, is the order reference number provided related to an order you have placed or is it contained in the emails you have received? We would appreciate you confirming this information so that we can investigate this further. Kind regards Grace | E2save Customer Support Team

Posted 8 years ago

“The reason i rated you as Very Poor is for the following reasons. 1) I received a text message and an e-mail to notify me that my delivery would arrive on such and such date , between such and such time . I moved all my plans to accommodate your delivery service. I was home waiting for the delivery 30 minutes before scheduled and 30 minutes after scheduled time . My doorbell is in good working order, but just to be on the safe side, i left a note on the door to let the delivery man know that he could call me on my number if for any reason no one appears at the door. When i tracked my delivery , it stated that my delivery was refused . This was a lie . I sent a complaint to customer service , I did not receive a reply, I till this day do not know when my delivery will arrive or where it is. No reply, no apology , and no delivery.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello Ilham Thank you for your review. I’m really sorry to hear that you haven’t yet received your parcel and DPD advised they attempted delivery when you were in but the parcel was refused. I have tried to contact you this afternoon to provide an update relating to this but unfortunately the number we hold for you is inactive. To track your parcel you can use your unique tracking reference number on DPD’s website. I hope you have since received a response to your email. Please accept our apologies for any inconvenience caused. Kind regards Grace | Mobiles Customer Support Team

Posted 8 years ago

“I ordered and paid for a Samsung E1200 which was very cheap-only 99p. However I also had to pay a top -up fee of £10 at the time of purchase. The phone arrived very quickly and I left excellent feedback, which I now regret. The phone is fine, but is tied to Virgin. The sim supplied did not work and the e2save agent told me to phone Virgin to get a new sim. I did precisely that and was told by Virgin that if they replace the sim card I shall have to pay a new £10 topup to them to get it working!!! It took me ages to explain the situation to Virgin, using my own landline, as they did not sell me either the E1200 or the sim card, which they say is registered to another person. The phone looks fine--very simple, straightforward and ideal for my use, which is emergency only. The menu is basic ad it is easy to program but will not allow telephone calls due to the lack of an active sim. I am not dissatisfied with the phone, or the speed of despatch, but am very dissatisfied with the response from e2save with regard to the sim. I have now requested a refund for the wasted £10.00, but remain without an emergency phone which is a wretched situation, as I am both elderly and disabled and live alone. At this stage, I cannot recommend the company to anyone.”

Helpful Report

(Samsung E1200) - Posted 8 years ago

Dear Sara, Thank you for taking the time to speak to me moments ago. I’m please I was able to address your concerns and resolve the issues you had. If you require any further assistance, please do not hesitate to contact and I would be more than happy to help. Kind regards, Mohammed e2save support team

Posted 8 years ago

“You where sending my new phone to the shop so I could pick it up but you sent it to my old address no one was in so you gave it to a next door neighbor not happy at all as I had to travel to pick it up think you need to communicate more”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Janis, Thank you for your review. I’d like to apologise for the issues you had experienced with the delivery. I tried calling you to discuss this further. Please let me know a best time so I may call you and discuss this further. I look forward to hearing from you so I can put things right. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Some guy rang up the next day saying I could have got a better deal with him! Couldn't get hold of anyone to complain, carphone warehouse couldn't help. Won't be using again!! I bet this review won't get me an iPad”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Gavin, Thank you for your review. I’m sorry to hear you’re not happy with the deal that was provided . I’ve tried to call you however you were not available to speak. Please let me know a best time for me to try again. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Order a phone has come twice and still not right will not take the SIM card have to wait again and see if it's right we hope wanted it for Xmas looks like it will not happen”

Helpful Report

(Apple IPhone 5c 8GB Pink Refurbished) - Posted 8 years ago

Hello Alistair, Thank you for your review. I’d like to apologise for the issues you’ve experienced with your order. I’ve tried to call you to discuss this further but I was unable to get hold of you. Please could you provide a best time for me to call you to discuss this? I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Was offered a deal which was far more expensive than the standard carphone warehouse deal. Do not assume that they are giving you a standard deal. Let alone a good deal! They tricked me into signing up for a more expensive product.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello Robert, Thank you for your review. I’d like to apologise for the deal that was offered was more expensive than Carphone Warehouse. The deals from the network are constantly changing. I tried calling you to discuss this further. If you’d like me to call you again please let me know the best time for me to call you. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Phone arrived very quickly, but O2 had no record of me wanting to change my old number across from my old EE contract. I've now got two phone contracts, one with EE and the other with O2. Ridiculous.”

Helpful Report

(Samsung Galaxy S6 64GB Black) - Posted 8 years ago

Hello David, Thank you for your review. I would like to apologise for the issues you’ve encountered whilst trying to port your number. Below are steps that you can take so you can retain your existing number: 1) Contact EE by dialling 150 from your handset 2) Cancel the contract with EE and get a PAC code. 3) Once you have the PAC code from EE you’ll need to contact O2 and provide them the number and the PAC code. 4) You can call 02 by dialling 202 from your 02 handset. 5) Your number that you want to keep will then be transferred onto the 02 contract. 6) Once the number has been transferred the connection will be lost in the EE SIM and the O2 sim will have your existing number. I’ve tried to call you to discuss this however I was unable to get through to you. If you’d like to discuss this further please let me know the best time to call you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“You where sending my new phone to the shop so I could pick it up but you sent it to my old address no one was in so you gave it to a next door neighbor not happy at all as I had to travel to pick it up think you need to communicate more”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Janis, Thank you for your review. I’d like to apologise for the issues you had experienced with the delivery. I tried calling you to discuss this further. Please let me know a best time so I may call you and discuss this further. I look forward to hearing from you so I can put things right. Kind regards, Mohammed e2save support team

Posted 8 years ago

“I am thoroughly disappointed with the service I have received. I am still yet to receive my phone after 2 weeks, Nobody was able to tell me exactly where my phone is..only that keep rearranging delivery..which never happens..very poor indeed.”

Helpful Report

(Samsung Galaxy S6 32GB White) - Posted 8 years ago

Hello Amanda Thank you for your review. It’s concerning to hear that you have yet to receive your order, I have therefore tried to contact you this morning to discuss this but unfortunately you were unavailable. We hope that delivery takes places within a timely manner and no further inconvenience is caused. Please accept our apologies for the delay. Kind regards Grace |e2save

Posted 8 years ago

“Messed up my order on hold for far to long”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 8 years ago

Hello April Thank you for your review. I'm sorry to hear that when you have contacted us you have experienced a hold time, I appreciate the frustration this would cause and apologise. I also hope that the error you have mentioned with your order has since been rectified. Kind regards Grace | e2save

Posted 8 years ago

“Appalling, tried to cancel day after as phone didn't meet requirements. Was informed it was cancelled on phine, however no confirmation received and phone provider contract still issued . Will be taking this matter further!”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Amber Thank you for your review. I’m sorry to hear that you haven’t received confirmation that your order has been cancelled, I understand the concerns this would cause and apologise. I have called you earlier this morning but unfortunately you were unavailable. If you have returned your order, then please allow 3-5 working days, from the day of receipt of the phone, for the contract and Direct Debit to be cancelled by the network provider. If you have already received a bill, then you will receive correspondence from the network to advise that the bill have revised and cancelled. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 8 years ago

“I ordered a new iPhone 6 64gb on a renewal of my exising contract with CPW on O2 @ 11.15(am) on Friday 27th Nov I was sent a referb - I did not ask for a referb and would never have agreed to taking a referb - The Sales person did not mention the deal was for a referb at any time during the call The deal was £32.50 p.m 1Gb of data pm, unlimited calls and texts - I got offered exactly the same deal in CPW store for a NEW iPhone 6 64Gb so thought nothing of it After the call, a few days later I got an email confirming order and mentioning referb. I tried to contact you twice to complain but was on hold for longer than 20 mins both time so gave up I asked gor ghe package to be delayed 2 days - moving delivery from 1st to 3rd December - I got confirmation that the phone would arrive on the 3rd and waited at home all day but nothing arrived - I did get deliverec on the 4th Dec with no apology or explanation I have now taken ghe phone to CPW store in stockport snd asked for it to be returned and the deal reversed which will take 5-10 days aparently RUBBISH service and massive inconvenience - I would not use you company again”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 8 years ago

Hello Mark Thank you for providing me with your feedback on your experiences with e2save during our call earlier today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I will continue to investigate you case internally and make sure that any action deemed necessary is taken to improve our service. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 8 years ago

“i still have not received the phone im sure you said it would be here on monday someone waited in all day for nothing can you tell me whats going on please”

Helpful Report

(Samsung Galaxy S6 32GB Gold Refurbished) - Posted 8 years ago

Hello John Thank you for your review. It’s disappointing to hear that you have yet to receive your order, I understand the concern this may cause. I tried to contact you this morning to help track your order but unfortunately you were unavailable. You can track your order online using DPD’s website and the unique tracking reference number which will be detailed in your online login area. Apologies for any inconvenience caused. Kind regards Grace | e2save

Posted 8 years ago

“I ordered a phone samsung with free tablet. Got the phone and I called your team. Which I was told I could only get the cash back deal. I wanted the tablet that is the main reason for taking the phone. Twice I have been told someone would call me. contact me on my email : bjrankine@sky.com or 0908007106”

Helpful Report

(Samsung Galaxy S6 32GB Gold Refurbished) - Posted 8 years ago

Hello June Thank you for your review. I’m sorry to hear that you haven’t received your free gift, I understand the frustration and disappointment this would cause. I have called the number you have provided but unfortunately you were unavailable. So that we can discuss this further, can you please advise when it would be most convenient to contact you and we will be in touch. Apologies for any inconvenience so far caused. Kind regards Grace | e2save

Posted 8 years ago

“I cannot find a contact or get a number where I can speak to a human being all options state not contacted at this time .I have been trying since I have had my phone . I had a MAJOR problem with O2 in retrieving my bills due to a problem on there part on line I now at last have my paper bills please advise urgently what you need. I will be going to the ombudsman and tha daily mail money advisor I am totally horified by this poor service and will go to the Sun if necessary . I can't a ess your site ethier is really is rubbish .ease contact me within the next 2 hours 07668 502619”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 8 years ago

Hello Janet, Thank you for your review. I’m sorry to hear about the issues you’ve had. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further I look forward to hearing from you so I can put things right. Kind regards, Mohammed E2save support team

Posted 8 years ago

“You have taken £142 pounds in my first direct debit when the new deal was ,meant to be less than £15 per month. I am not sure if this was your company or a hacker as I recently heard that hackers had stolen E2 Save details. Please call me back on my mobile number.”

Helpful Report

Posted 8 years ago

“Quick and easy to use So much cheaper the high street ????”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 8 years ago

Hello Graham, Thank you for your review. I’m pleased to see you were happy with the deal and services that we’ve provided. I’ve noticed you’ve given us a 1 star rating on your review. Please let me know if we could have done something different which might change the rating in the future. Kind regards, Mohammed E2save support team

Posted 8 years ago

“Hi I bought phone with £10 credit. E2save charged me £10 for Airtime! I can't see that credit I can't make calls asking me to top up. So contacted e2save they start to blame 02 so I called O2 and there answer was call to e2save because that's there offer and if my invoice says £10 airtime credit then it should be come to you! It's waste of time. Try to save penny and spending pounds to calling you on 0871 number. I tried to sent an email to e2save and its bounced back! I will never deal this cow boys company again.”

Helpful Report

(Nokia 105 Blue) - Posted 8 years ago

Hello Bhausaheb, Thank you for your review. I'm sorry to hear that you are yet to receive your £10 top up that was promised with your order. I have sent an email to your personal email address, detailing how you can claim this top up. I have tried to contact you this morning but unfortunately you weren't available to take my call. If you would like to discuss this in more detail, kindly confirm a time you’re available to talk and I’ll be sure to contact you. I’m in the office Monday to Friday between 10.30am and 5pm. Apologies for any inconvenience caused. Kind regards, Clare | e2save

Posted 8 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews