“I have received my phone but not my laptop, hence the 'very poor' review. It's like buying a kit kat and only getting one finger. I have business to be getting on with and your company's efficiency is detrimental to this.”

Helpful Report

(Sony Xperia M4 Aqua Black) - Posted 9 years ago

Hello Alexandra, I’m sorry to hear of that you are yet to receive your laptop. I can understand why this would be frustrating and I apologise for the inconvenience. I’ve tried to call you today to discuss this in more detail and offer support if required, however you were unavailable. Should you still require assistance in resolving your query, I’ll be happy to call at a time that’s convenient for you. Kindly confirm a time you’re available to talk and I’ll be sure to contact you. I will be in the office until Friday between 10.30am and 5pm. Kind regards Clare | e2save Support team

Posted 9 years ago

“Worst experience of my life! Phone wouldn't expect the sim swap so my first thought was the problem was with Vodafone as a didn't think for a minute it was the phone but Vodafone done checks and said i had been sent out a faulty phone 2 go 2 carphone warehouse as i was told i had 12 months warranty, carphone warehouse sent me 2 apple shop as they said i had 12 months warranty with apple, after 6 hours in 3 different shops with my 3 year old son i was 2 return the next day with proof of purchase before they could look at the phone which i didn't have as i got no paper work or receipt with the phone when it was delivered. Had 2 return to carphone warehouse the next day where they gave me receipt so i could prove 2 apple proof of purchase after another 4 hours it turned out the phone was faulty and they wanted £220 2 fix phone as there checks appeared no warranty on phone. After 2 days of hell i have returned the phone 2 e2save and still waiting on situation getting resolved and cant get a new contract or phone until this happens. I will never upgrade my phone over a phone again and will only ever do this through a phone shop in the future, the whole experience was very stressful and still is at the moment. Hopefully it will be resolved soon as i am close 2 tears and very frustrated even trying 2 contact e2save customers service team, waited an hour on hold just trying 2 speak with someone about they whole situation.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 9 years ago

Hello Donna I’d like to take this opportunity to apologise for the difficulties you’ve faced with the handset purchased through ourselves, I appreciate the disappointment this must have caused you. I hope this matter is now resolved to your satisfaction, however please don’t hesitate to contact me if there’s anything more you require; I’ll be happy to help. Kind regards Rebecca | e2save Support team

Posted 9 years ago

“I inserted the SIM card in to the phone but it still said "insert the SIM card". I inserted the SIM card in to the phone by all the alternative means, including the manual instructions, but it still said "insert the SIM card" and "emergency calls only". Consequently, apart from 999, the phone is completely useless. You'd think that making a phone call would be the least it should do ! Pathetic !!!”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Keith Thanks for taking the time to speak with me today. I’ll keep in contact with you until we’re confident the issue with your purchase has been fixed. Thanks for your co-operation and understanding whilst this matter is resolved. I look forward to talking with you soon. Kind regards Rebecca | e2save Support team

Posted 9 years ago

“This phone was delivered with a broken SIM card. It has taken three phone calls and seven day to get to the point where e2save will now arrange for a new SIM card. Even then they had to refer to 02. Typical, quick to take your money, slow to fix any problems. Very poor service indeed.”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Sophie I’m sorry to hear of the difficulties you’ve experienced with the purchase made through ourselves. I’ve tried to call you today to discuss this matter in more detail, however you were unavailable. If you’re still having difficulties with your purchase or would like to discuss your experience in more detail, please let me know and I’ll be happy to call you again. I apologise for any inconvenience that’s been caused to you. Kind regards Rebecca | e2save Support team

Posted 9 years ago

“You contacted me to offer me an updated contract and new mobile phone. You actually told me you were from EE, which was my current provider. At no time did you tell me that you were not EE. I had no reason not to accept your offer, thinking that you were my current provider. You then sent me a phone that had been out of service by EE for at least 7 months. Once I realised you were not EE and I did not wish to accept your offer and contract, I contacted you and sent the mobile back to you. I have now been without a working phone for 3 days and I have no idea what will happen next. I am going to report your service to Trading Standards as you are working fraudulently and you have left me in a great deal of mess to sort out.”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 9 years ago

Hello Gail, Thank you for your review. I’m sorry to hear that you feel that you weren’t advised who was contacting you and that you had upgraded with a third party company rather than directly with EE, I understand the concern this would cause. I have tried to contact you this morning but unfortunately you were unavailable. If you would like to discuss this further, I would kindly ask that you confirm the best time to reach you. You are also able to reactivate your sim by contacting EE and asking for a “Sim Correction”. Apologies for any inconvenience caused. Kind regards, Grace | e2save customer support

Posted 9 years ago

“Was a nightmare trying to get a hold of e2 save to enquire about my order.. Also was told £46 a month from e2 save and got a text from EE saying it was going to be £49.99”

Helpful Report

(Apple IPhone 6 64GB Gold) - Posted 9 years ago

Hello Shaun, Thank you for your review. I'm sorry to hear that you have experienced difficulties when trying to contact us. Customer's are also able to send us an email through their online login area which is accessed via our website. I have tried to contact you this afternoon by phone but unfortunately you weren't available. So that we can investigate why EE have quoted you a different tariff price, please provide us with the best time to reach you. Apologies for any inconvenience or concern caused. Kind regards, Grace | e2save

Posted 9 years ago

“Very friendly staff but very poor service. I have been promised delivery for four days and still waiting. Will be cancelling order if the item doesn't arrive today.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 9 years ago

Hello Iain, Thank you for your review. I'm sorry to hear that you haven't been advised of your expected delivery date, I hope this has now been resolved. I have tried to contact you this morning by phone but unfortunately you weren't available. If you require any further assistance please do not hesitate to contact our customer support team. Apologies for any inconvenience caused. Kind regards, Grace | e2save

Posted 9 years ago

“I asked for my package to be delivered to no. 16 hawdene, to my neighbour and it wasn't it was taken back to depot I then checked website for alternate delivery and its only mon-fri I work mon to fri off every weekend but there is no slot for this. that's why I requested delivery to my neighbour So I am not happy at all”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Derek,, Thank you for taking my call moments ago. I appreciate the feedback and thank you for allowing us to put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“I tried to buy this phone fromEE but because I was married over 70, never been in debt and had a pay as you go phone before, I was refused as I had NO credit rating. My husband had to buy the phone for me. I am extremely annoyed. So rate your service as very poor.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 9 years ago

Hello I’m sorry to hear we were unable to process your application on this occasion. Although the orders are completed by ourselves, we do not have an influence over the decision of the credit check. The result of the credit check is based on the requirements of the particular network in question, and your absence of credit history may have impacted their decision. I apologise for any disappointment this has caused you, I do however hope you’re enjoying the phone taken in your husband’s name. Kind regards Rebecca | e2save Support team

Posted 9 years ago

“I have been using e2save for last 12 years for three of my lines but I am really disappointed with my last order as my IPHONE6 came in a CRAPPY paper packaging with no bubble package and NO Headphones! Mistake to go through the order Online with e2save. RM”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 9 years ago

Hello Rekha, Thank you for your review. I have tried to contact you this morning in order to discuss this further but unfortunately you weren't available. I'm sorry to hear that your iPhone came in an unbranded box and that there was also no earphones included. If you ordered a refurbished product then we can't guarentee all of the accessories due to hygiene reasons and they are sent in a plain white box. So that we can arrange for some earphones to be sent, please advise on the best time to contact you. Apologies for any inconvenience caused. Kind regards, Grace | E2save

Posted 9 years ago

“Not happy with my order. I was informed that I would receive a Kindle Fire and based on this I placed my order. However when received today I received a basic kindle, which I already had. My order was placed on the basis that I would receive a Kindle Fire. I would like someone to contact me to discuss. I would either like to receive the item agreed and return the kindle I received or cancel the order completely. If there is a dispute I would request that you listen to the phone transcripts at the time I placed my order. PLEASE CONTACT ME ASAP - REGARDING TRANSACTION334745038, CUSTOMER LEAD 58703745. If you are promising one thing and delivering another I would not be inclinded to give favourable recommendations to anyone wish to use your services.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

Hello Adrian, Thank you for taking my call moments ago. Thank you for letting me know it’s all been sorted. Kind regards, Mohammed E2save support team

Posted 9 years ago

“The phone recommended was poor and not detailed to what u heard on the phone and ive been waiting to days to hear a reply from your staff about changing to the other phone that was offered to me.”

Helpful Report

(Sony Xperia Z3 Compact Black Refurbished) - Posted 9 years ago

Hello Nicholas, Thank you for your review. I’m sorry for the poor recommendation and im sorry for the delay its taken to respond to you. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“I have had such a torrid time with this upgrade I will never recommend E2save to anyone and I will never use you again. Hopefully someone will read this and have the decency to ring and ask for an explanation !!!!”

Helpful Report

(Apple IPhone 5c 8GB Yellow) - Posted 9 years ago

Hello Debra, Thank you for taking my call moments ago. Thank you for taking the time out to speak to me and advise me of the issues you faced. I’m please we’ve resolved your query. If you require any further assistance please let me know and I would be happy to help. Kind regards, Mohammed E2save support team

Posted 9 years ago

“Wer do I start my experience with e2save !! Horrendous. Spoke 2 a caller Nicky don't kno how many times I then cancelled phone 3 wks later she again phoned 2 say it wud b delivered told her it was cancelled and I didn't want it, for it 2 be delivered & sent back. Still waiting 4 them 2 contact me as my tarrif has changed and yet no new phone. Would not recommend them. This problem is still not resolved & I am running out of time. Any help wud be grateful.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 9 years ago

Hello Susan, Thank you for taking my call moments ago. Thank you for the feedback and I’m glad we’ve resolved the issues you were facing. Kind regards, Mohammed E2save support team

Posted 9 years ago

“It has now been a week since the telephone conversation arranging the upgrade. 6 days since taking delivery of the phone. Despite 3 visits to the local store, the staff there being very helpful, and telephone calls to Vodafone the network contract has still not been transferred to new phone. It seems the system cannot recognise that this is an upgrade with same number. I will be going down to the store for a 4th time today. MOST UNSATISFACTORY. Following this post, I received a call from 'Grace'. I explained problem also that there appeared no contact number to contact E2save. Grace said she would contact Vodafone. I explained that today thus was especially a problem as I'd list contact with my partner in the earthquake zone so contact ability was essential. I have now had no service on either phone so nobody can call or text me. Still unsatisfactory”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Helen, I'm really sorry to hear that you're still without service. I hope this has now been resolved and you now have a means of contact. However, if not, please provide me with the best time to contact you. Kind regards, Grace

Posted 9 years ago

“Not happy i was expecting a tv and it never came”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 9 years ago

Hello Calvin, Thank you for your review. I'm sorry to hear that you haven't received the gift you were expecting, I have tried to call you this morning in order to investigate this but unfortunately you were unavailable. Therefore, can you please kindly provide us with the best time to reach you. Apologies for any inconvenience caused. Kind regards, Grace E2save

Posted 9 years ago

“Would have been good if my purchase had been delivered to my address in the first place and not to someone else that doesn't even live near me in the beginning so as you can imagine I'm not a very happy bunny with this service”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello Paula, Thank you for your review. I'm sorry to hear that your order was delivered to the wrong address, I understand how frustrating and disappointing this would be. I have tried to call you this morning in order to discuss this further but unfortunately you were unavailable. Therefore, I would kindly ask that you confirm a more convenient time for us to contact you. Apologies for any inconvenience caused. Kind regards, Grace E2save

Posted 9 years ago

“not very good at all ive had my new mobile since the 1st of May and still not connected it is now the 14th may and STILL waiting for my new sim card and your phone number is not in use anymore ??????????”

Helpful Report

(Samsung Galaxy Ace 4 White) - Posted 9 years ago

Hello Patrick, Thank you for your review. I'm sorry to hear that you still aren’t connected. I am currently liaising with the network and will get back to you with a resolution as soon as possible. I apologise for any inconvenience caused. Kind regards, Clare | E2save Customer Support Team

Posted 9 years ago

“Firstly I had to chase where my phone was. Now just over a week since my phone arrived I have a large white line constantly down the screen. I have emailed e2save but sofas no reply”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hi Jayne, Thank you for your review. I'm sorry to hear that there was an initial delay with your delivery and your handset has now developed a fault, I understand how disappointing this would be. Can you please advise on when would be the most convenient time to call, so that we can arrange a faulty exchange for you. Apologies for any inconvenience caused. Kind regards, Grace | E2save Customer Support Team

Posted 9 years ago

“I was mis-sold under the guise of my current supplier, having googled the company and found that this was their practice. Returned the phone. Not happy”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Sheila, Thank you for your review. I'm sorry to hear that when we contacted you, you believe it wasn't clear in which company you were dealing with. Our agents do have branding scripts, which must be read on each call. However, it is concerning to hear that you feel this wasn't done on your call. The points you have raised will be investigated internally and action deemed necessary will be taken. I apologise for any inconvenience caused. Kind regards, Grace | E2save Customer Support Team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews