“Screen shattered first day, (dropped it onto a work top), not far. Tried to get it repaired, was told it wasn't worth it. Nearly impossible to get the back off. They wanted £180.00 for it to upgrade my contract. Very disappointed.”

Helpful Report

(Nokia 503 White) - Posted 9 years ago

Hello Pauline Thank you for review. I'm sorry to hear that your phone has been damaged and that you have asked to pay £180 to upgrade early. I have tried to call you this morning but unfortunately I was unable to reach you. As the damage incurred is classed as accidental, we are unable to provide a replacement or cover the cost repair. If you wish to discuss this in more detail, please provide us with the most convenient time to reach you. Apologies for any inconvenience caused. Kind regards, Grace | E2save Customer Support Team

Posted 9 years ago

“I am very disappointed with the outcome as I today received a letter from 02 saying my new monthly tariff is 23 pound per month,as I don't remember agreeing to this.the phone all I had with an Asian chap was of very poor quality and I had to keep asking him to repeat things .i am not happy with this tariff at all,I have gone through various channels I am still waiting to get the problem sorted.”

Helpful Report

(Nokia Lumia 735 Green) - Posted 9 years ago

Hello Teresa, Thank you for your review. I'm sorry to hear that you feel that you have been set up on the incorrect tariff. I understand how concerning this may be. If you would like to discuss this further, please provide the most convenient time to reach you. Apologies for any inconvenience caused. Kind regards, Grace

Posted 9 years ago

“After placing my order I proceeded to sell my current tv thinking I was going to get a new 1 with the order I placed but haven't received anything! I went on to e2save contact part of their website and "what do you know" their live chat is not running but there is a phone number so I rang the number only to be told by an answering machine that I have to wait 33 min's on hold to talk to somebody! This is how they make their money as this phone number is not free to ring and I simply don't have 33 min's to listen to music as I have work to attended to and 2 young children, I am now left with out a new contract and tv but luckily enough I could upgrade my current contract, don't think I'll be using this site or referring it to any friends or family members”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Mark, Thank you for your review. Please accept our apologies for not receiving your TV and I’m sorry to hear you’ve been on hold for so long. This is unacceptable and is being looked into. I would be happy to refund you any call costs that you incurred due to this. We have a geographical number which is free if you’ve got free landline calls or minutes on a mobile. The number is 01509 610 888. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and investigate why your gift has not arrived. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“Terrible!!! I think this is a sc can't as I've tried to contact them via the phone number they cold called me on and the line went dead. I have emailed them on all 3 email addresses to cancel my order without a response and one actually bounced back as it no longer exists. Do not used this company!!!!!!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Ms Woolston, Thank you for your review. Please accept our apologies for all the issues you’ve experienced. The numbers the sales agent call from are an outbound number and incoming calls are not allowed. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“Having loads a problems tryin to transfer very disappointed next time I get a call saying I can have an upgrade I will be turning it down flat!!!! I don't like the hundreds a apps on it either which will not delete jus go back to factory settings these apps. I will never use they jus look ugly on the phone using space which I want for my personal things!!!”

Helpful Report

(Sony Xperia Z3 Compact White) - Posted 9 years ago

Hello Sue, Thank you for your review. Please accept our apologies for the issues you’ve had with the handset. We would be happy to exchange the handset to a handset that is more compatible with your needs. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss the exchange. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“This is Lihong. I bought a Iphone5s with 24months contract. When I received the package from e2save, I couldn't find the earphone at all and the phone always say"no sim" . I was trying to contact your customers service by the number you offered, unfortunately nobody answered. I would like to return it as soon as possible. I am looking forward to hearing from you!”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

Hello Lihong, Thank you for your review. I’m sorry to hear that you haven’t received the earphones with your phone. If you have ordered a refurbished product then we can’t always guarantee these due to hygiene reasons. I have tried to call you this morning but unfortunately you were unavailable. If you would like to discuss this then please provide the best time to reach you. Kind regards, Grace | E2save Customer Support Team

Posted 9 years ago

“I am very unhappy with the sales service. I was also led to believe that carphone warehouse were calling me about my upgrade on behalf of 02. I have put in a complaint because I wss told false information about the iphone I received and now tbey are refusing to let me return it because I switched it on. They are absolute con artists. DO NOT PURCHASE A PHONE FROM THEM. YOU WILL REGRET IT.”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 9 years ago

Hello Lorraine, Thank you for your review and for taking the time to speak with me this morning. As discussed, either myself or my colleague will be in touch as soon as we have an update for you. Thank you for your patience. Kind regards | E2save Customer Support Team

Posted 9 years ago

“Very disappointed as one of the saler didn't mentioned the phone I bought was refurbished,Iwas astonished when I've opened the parcel there was no phone box,not sealed no earphones and when I be called you the lady told me to send me the earphons witch I've recived and a cheque of £25 witch I've not received yet”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Aissa, Thank you for your review. I’m sorry to hear that you weren’t advised that you would be receiving a refurbished handset and that it also came without earphones. I have tried to call you this morning in order to discuss but unfortunately I was directed straight to your voicemail. Unfortunately we are unable to guarantee earphones with refurbished handsets due to hygiene reasons. I’m also disappointed to hear that you also haven’t received your cheque for £25.00, we allow a maximum of 6-8 weeks for these to be received. If you would like to discuss any of this in more detail, please provide us with the best time to reach you. Kind regards, Grace | E2save Customer Support Team

Posted 9 years ago

“Discussing I was charged over 14 pounds on top of my bill because the new tarriff started3 days before my old tariff . Not impressed at all.”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 9 years ago

Hello Lynn, Thank you for taking my call moments ago. I’m pleased that we’ve resolved your query. If you require any further assistance please let me know and I would be happy to help. Kind regards, Mohammed E2save support team

Posted 9 years ago

“They made credit check under wrong person and didn't seem bothered about it when I called. It's cost me 28 pound and still ain't sorted. They wasn't very helpful at all. It's a shame. ( I still haven't had a call from you to sort this out you clearly don't care about this problem. Long as you get your money you don't give a dam. If you wanna sort this out then call me on 07508365420 between 9am to 10:30 am or between 3 pm to 5:00 pm as I work. I think you should pay my bill after what you have done.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 9 years ago

Hello Colin, Thank you for your review. I’m sorry to hear a credit check was done on the wrong person and I’m sorry to hear you’ve incurred unnecessary charges as a result of this. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and get this resolved for you. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“I am not very happy still waiting on my free gift”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 9 years ago

Hello Louise, Thank you for taking my calls moments ago. Thank you for letting me know it’s been resolved and I hope you enjoy your free gift. Kind regards, Mohammed E2save support team

Posted 9 years ago

“phone has not arrived but said been delivered”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Ben, Thank you for your review and thank you for taking my call today. Due to data protection reasons I was not able to verify the account but if you do have any further querys please contact customer services so that we can look in to this for you. Kind regards Clare

Posted 9 years ago

“i happy with ur service as i got offered a pay montly sim card and they sent me a pay as u go one and when i rung 789 2 sort it out the said i got declined so why say in the begging i could have one”

Helpful Report

(BlackBerry Classic Black) - Posted 9 years ago

Hi Gemma, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. When an order is placed, it’s not possible for us to tell beforehand if the credit check will pass. I’d be happy to call you to answer any questions you might have. Kind Regards Clare

Posted 9 years ago

“I order two phone with the plan online offer from money supermarket.com The offer was 250 minute,unlimited text and 500 MB data with £7.50 per months from talk-mobile after cash back it will be £0.99 per months. I received pack with Nokia 105 phone and two Sims card of talk-mobile from you. I received my account no. from talk-mobile and when I registered with them online they inform me that the plan is £10.00 pm and 250 minutes,5000 texts and only 250 MB data which is not correct as per the order which I made and the offer you made online. Kindly rectify or cancel the order. Please investigate the mistake and reply me with details. Do not ignore my request. Take this as a serious complaints. Thanks M.Kurani reply me by email or ring me on 07500893629.”

Helpful Report

(Nokia 105 Blue) - Posted 9 years ago

Hi Mukesh, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further. Your first month's bill is always slightly higher as it is pro-rata, you will find that your next month's bill will reflect the agreed tariff. Kind Regards Clare E2save support team

Posted 9 years ago

“I ordered via quidco link to get cashback on purchase, 3 months later cashback £27 has been declined. Ordered phone for my wife from carphone warehouse at same time - cashback £65 came through okay. Next time, where will I shop given that prices and deals are pretty much the same ?”

Helpful Report

(Samsung Galaxy Alpha Blue) - Posted 9 years ago

Hi John, Thank you for your review. I tried to call you today but unfortunately you were unable to take my call. As the cash back offer came from Quidco then I would advise contacting them regarding this. Kind Regards Clare E2save support team

Posted 9 years ago

“Had a very bad experience with porting a number. not sure about customer service.”

Helpful Report

(Nokia 105 Blue) - Posted 9 years ago

Hi Behnoush, Thank you for your review and thank you for taking my call. I’m glad I was able to help you today, Justine will continue to monitor the disconnection and will contact you with your PAC as soon as it is received. Kind Regards Clare E2save support team

Posted 9 years ago

“Still have not received the item and its been one week and the delivery service is the worst. Never shopping hear again”

Helpful Report

(Nokia 105 Blue) - Posted 9 years ago

Hi Shehzada, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I can confirm your order was delivered on March 9th. Please enter your tracking information on the DPD website for more information. I look forward to hearing from you. Kind Regards Clare E2save support team

Posted 9 years ago

“I bought a reconditioned phone for my granddaughter it came with no sim. I got a sim from the vodaphone shop but cannot register it so the phone is useless do not buy. I need cancel the contract”

Helpful Report

(Apple IPhone 5c 8GB White Refurbished) - Posted 9 years ago

Hi Patricia, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. I'm sorry that you experienced such difficulty with your order. I have checked the delivery information and a sim card was sent with your handset. They are packaged separately from the phone, in a small plastic envelope. I can see that you have now returned your order and I hope that at some point in the future we have the opportunity to provide you with a service that is more representative of our company and its values. I look forward to hearing from you. Kind Regards Clare E2save support team

Posted 9 years ago

“Buying the BlackBerry Classic was a big mistake on my part. I admit to not being very good with hi-tech and this is DEFINITELY the wrong phone for me. It is difficult to use, has TINY keys and a small screen which doesn't seem to respond easily to my thumb/fingers. Plus, I am sure that there is something wrong with it technically, the END CALL facility doesn't work. This means that I am going to have to go into a shop in town to see if I can get it sorted out, which I am not looking forward to. I dread going into mobile phone shops, which is the reason I shopped online in the first place. Also the refund policy operated by e2save is very harsh, you can't get any refund once you've inserted the Simcard and used the phone, but how many people will want a refund before doing that?! So in conclusion I would say that this has been a very bad buy on my part. And yes, I KNOW, I should have read the small print more carefully beforehand so I am to some extent the author of my own misfortune. We live and learn as they say. And my negative experiences with e2save have most certainly been a learning experience.”

Helpful Report

(BlackBerry Classic Black) - Posted 9 years ago

Hi David, Thank you for your review. I’ve tried to call you to discuss this further but unfortunately I’ve the number on our system is not a valid number. Please let me know the best time and contact number so I may call you and discuss this further. It's disappointing to hear you are unhappy with your Blackberry, we do offer a 14 return or exchange service. Were you offered an exchange at the time when you were told you couldn't return your handset? I look forward to hearing from you. Kind Regards Clare E2save Customer Support

Posted 9 years ago

“Firstly they sent me an iPhone 5s on a contract. Cool just what I ordered, the sim card hard been barred by Vodafone as it had previously been in a stolen phone. Contacted e2save only to be told that they had screwed up and sent it without doing the credit check. I asked them to send me a bag so I could send it back and cancel the contract. They then did 3 credit checks at the same time (which triggers automatic failure, I know this because I work for Experian) even though I didn't authorise them to. I waited for them to then authorise a pretty paid collection for the phone. I have since got the same deal with Vodafone direct. This branch of Car Phone warehouse is awful and before you buy from them look on other review sites I wish I had. Don't be suckered by offers most providers will give you the same deal direct.”

Helpful Report

(Apple IPhone 5s 16GB Silver Refurbished) - Posted 9 years ago

Hello Andrew, Thank you for your review. I apologise the issues you’ve had with your order and I’m sorry to hear three credit check have been ran. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further. Once I call you we can begin getting the unwanted searches removed from your credit file. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews