“I recently ordered a new phone from E2Save but the price, service (the combination of mins+text+data) appears incorrectly in the account of network provider, number has not been passed to the network provider even after 9 days, no detailed guide for the first time user of the phone, my previous query was not answered but marked as "solved", I can't believe such a poor level of service quality!!”

Helpful Report

(Xperia E1 White) - Posted 9 years ago

Hello Keiko, Thank you for your review. I apologise the tariff was not properly explained. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and discuss this further.. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

Hello Keiko, Thank you for taking my calls moments ago. I’m happy to confirm your concerns have been addressed and the issues have been resolved. Kind regards, Mohammed E2save support team

Posted 9 years ago

“I've had my phone for 8 days and still no connection. Tried phoning and sending emails but no reply. Considering I'm paying £63 a month, this is unacceptable. I need my phone for work as working in more than one location and have already lost £80 net this week due to missed communication. I think I may seek legal advice”

Helpful Report

(Samsung Galaxy Note Edge Black) - Posted 9 years ago

Hello Brian, Thank you for your review. I’m sorry to hear you’ve still not got connection. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and provide an update. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 9 years ago

“No phone. Sim only. Needed a micro sim for a samsung. Not nano sim for a iPhone. Needed a EE sim not a orange sim. These problems have led to me being disconnected several time fronm the network. I have had to change networks.”

Helpful Report

Posted 10 years ago

Hi Michael, Thank you for your review. I’ve tried to call you, but the only contact number we have for you isn’t available. I’m sorry for the errors made with your order and the trouble that it has caused you. I would be happy to discuss the points you’ve made if you could let me know a contact number and the best time to call you. Thanks, Clare

Posted 10 years ago

“A week later im still waiting for my free gift. I strongly dissadvise this website”

Helpful Report

(Samsung Galaxy Young White) - Posted 10 years ago

Hi Ashley, Thank you for taking my call today. I'm glad I was able to resolve your issue. Thanks, Clare

Posted 10 years ago

“I bought 2 phones with 02 contracts. It has been a catalogue of disasters and 02 have completely messed up transferring my numbers, and it is still not resolved, days on.”

Helpful Report

(Nokia Lumia 735 Green) - Posted 10 years ago

Hello Elizabeth, I tried to call you, but unfortunately you were unable to take my call. I’m sorry to hear you’re having difficulties porting your number. As we not involved in the porting process I am unable to look in to this for you. Please contact O2 customer services on 0344 809 0202. Thanks, Clare

Posted 10 years ago

“Where do i start, Phone came quick.... as you would expect. On the back of the delivery note it states "if your Gift is from an external supplier, it'll arrive the next working Day after you receive your handset". So I took the 19th Feb off work eagerly awaiting my contractually agreed 50" TV. Nothing arrived........ Phone Customer Services and they said it should not say next day on the delivery note and they would amend this, then said Tuesday 24th Latest and DPD or UK Mail would confirm by e-mail the delivery date. It is now Thursday 26th and after 2 calls they are still looking into where this TV is, they even gave me a UK Mail Ref No to contact them as the TV was in their hands, UK Mail have no record of any parcel and the Number E2Save gave me was no reference they use, and, they have nothing in the entire system with my Postcode on. Phoned E2Save again to explain this and they are telling me they need to look into this and come back to me. I use Courier Companies and I know that the Courier always leaves a consignment reference upon collection of your sent parcels for your customers to track on-line. So if they can't find my parcel i'm sure E2save will not find my parcel. This leaves me with 2 thoughts, 1, Have the Gift warehouse dispatched a 50" TV with no factual evidence of dispatch. Or 2, Have they actually not sent the TV to me and what they are telling me is all lies.........? I spoke with "Customer Services" again and have informed them that unless they get me a satisfactory update by close of business today I will go and buy a 50" Samsung TV and send them the Bill, and include an Invoice for a wasted day off.”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 10 years ago

“Have a works mobile so just needed a cheap pay as you go phone. Delivery great but top up takes up to 3 days to add. If I knew this beforehand I wouldn't have bothered”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Alan, Thank you for your review. I’m happy to hear that you’ve received the pay as you go handset with no difficulty. I’m sorry to hear your disappointed wit the time scale for the top up to become available on your SIM. We really appreciate customer feedback and I’ll be sure to pass this to the relevant department. Thanks Kelly.

Posted 10 years ago

“I have just received a faulty phone I expect it to be tested before send it to customers also customer service not very helpful”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Abdalla, Thank you for your review. I'm really sorry to hear that you have received a faulty phone, I understand how frustrating that would be. I am also disappointed to hear that you have received poor service. I've tried to call you this morning in order to discuss this but unfortunately you were unavailable. Can you please provide me with a best time to reach you and I will gladly call you back. Kind regards, Grace E2save Customer Support Team

Posted 10 years ago

“I am disgusted in the way I have been sold a phone with 100 meg of date which I will not be able to use. I am so disgusted that I can't even be bothered to complete this complaint. I would not waste another minute of my time and will tell all my staff of the appalling service you provide”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Laurence, Thank you for your review. I’m sorry for the issues you’ve experienced with your order and I apologise the data that you’ve been provided with is not sufficient. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and discuss this further. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 10 years ago

“i got my phone and have paid for £10 worth of o2 but phone keeps saying insert sim Please tell me if i have to do anything other than put the sim in”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Gill, Thank you for your review. I apolgoise for the issues your experiencing with the faulty sim card. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I can call you and investigate and get the issue resolved for you. I look forward to hearing from you and once again apologise for the inconvenience this has caused you. Kind regards, Mohammed E2save support team

Posted 10 years ago

“Very disappointed. i havent got 10 pounds topped up in sim card, called customer service but still 2 days gone no response. very frustrated”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Sreeni, Thank you for your review. I’m sorry to hear the top us has not become active. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and look into this and put things right. I look forward to hearing from you and once again apologise for the inconvenience this has caused you. Kind regards, Mohammed E2save support team

Posted 10 years ago

“What I have to say is your nothing but bumping cunts sent a phone out what don't even work so id like a phone call from me house phone wanting to know what the problem is”

Helpful Report

(Apple IPhone 5c 8GB Green Refurbished) - Posted 10 years ago

Hi Kieron, It is disappointing to hear that you have received a faulty phone. I tried to contact you today in order to resolve this but unfortunately you weren't available. Therefore, I'd kindly ask that you provide me with the best time to reach you so that we can discuss this further. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“This is a joke!!! They conned me into a contract for me in my sisters name then when your try and contact them to return the phone there is no contact number!! This is getting investigated with finical obudsman.”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 10 years ago

Hi Samantha, I'm really sorry to hear that you feel you have been conned into taking a contract, I have called you this morning but unfortunately you were unavailable. If you would like to return, you can do this online through your login area which is available through our website. Also, if you still wish to discuss this further, please provide me with the best time to reach you. Many thanks, Grace | Customer Support Team

Posted 10 years ago

“I don't want event coment.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Artur, Thank you for taking the time to speak with this morning about your review. I'm really about about the experience you have had with us and I have passed on your feedback. I look forward to receiving your email so that I can resolve your query. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“My order never came and was on the phone to your different departments over 8 times, but just got put through to different departments. One phone call lasted for over an hour. and now I can't get a phone from vodaphone because of your mistake”

Helpful Report

(Sony Xperia Z1 Compact Black) - Posted 10 years ago

Hi Michael, Thank you for taking the time to speak with me earlier this morning regarding your review. I'm pleased that this is now resolved and apologise once again for any inconvenience caused. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“I've already been charged too early?????? I only took out the contract a few days ago! And i was told twice it is £38 and been charged over £39! Need someone to call me on 07975542566”

Helpful Report

(Samsung Galaxy S5 Mini White) - Posted 10 years ago

Hello Ellalouise, I'm sorry to hear that your first bill is higher than expected, this may be due to pro-rata billing which is a condition set by the network. Your second bill will be at the agreed rate. I tried to contact you earlier this morning but unfortunately I was unable to reach you, if you would like to discuss this further, please provide me with the best time to reach you. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“My experience with e2save as been extremely poor. I recently ordered a new LG G3 phone on EE recently and upon arriving the seal was broken on the box that clearly stated “if this seal is broken, do not accept it”. I phoned the company and they advised it was a new phone that has not been used. Upon opening the box, I could see thumb prints on the screen. They said they would exchange it for another one. A few days later another phone arrived and the seal was again broken. The irony was that even the delivery guy said this was normal practise for the company. I called the company again and after being on hold for 10 mins I was greeted by a rude customer service rep advising that as I have had one return already I can have another one. After advising her that the seal was again broken she said that “all seals on the G3 are broken, so it wont make a difference if you exchange it again”. I asked to speak to a manager and was promptly cut off. I called back and spoken to another person who was polite but again was cut off upon asking to speak to a manager. Having wasted an hour calling a premium rate line I gave up and settled for potentially a second hand handset at a new price. Moral of the story - Don’t trust e2save and shop elsewhere.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hi Neehar, Thank you for accepting my call earlier today and taking the time to speak with me. I'm pleased that I have been able to address your concerns and issue's and I have taken on board the necessary feedback in order to ensure that customers are given the correct information. May I apologise again for any inconvenience this has caused. Kind regards, Grace

Posted 10 years ago

“I'm absolutely discussed and angry about your apparent service. We arranged for my phone to come on the Friday. I waited in all day and it never showed up. I rang in the evening to see where it was to be told it was coming on the Monday!!!!!!! Discusting!! I waited in allllllll day for nothing!!! Not only that 02 turned off my 3G because I should of been on 4g on my new phone ( the new phone that I had not received.) so I had to ring O2 to get my internet back on. Also... I rang your ridiculously priced phone line and was on hold for 20minutes before I even got to speak to anyone!!! I'm very angry and annoyed and will NEVER use e2save again. I work 2 jobs and care for my mum aswell and I'm sure you can appreciate how busy I am therefore I don't have time to arrange a full day to wait in for a phone that doesn't turn up!!!! Rebecca maxwell.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hi Rebecca, Thank you for your review. I have tried to contact you this morning in order to discuss this further but unfortunately you were unavailable. I'm really sorry to hear that there was a delay with your order and I hope you have since received this. If you would like to discuss this further please let me know the best time to call. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“Received phone but no Sim card. Fairly basic error on behalf of E2Save. Contacted E2Save via online chat who couldn't help as they were only interested in sales. Then called E2Save, who said they couldn't send out another Sim. Total waste of my time.”

Helpful Report

(Xperia E1 White) - Posted 10 years ago

Hi Laura, I'm sorry to for the error which resulted in you not receiving a sim with your phone. Unfortunately due to a condition set by the network's we are unable to provide replacements. Our live chat is mainly for pre-sales support so I apologise that they were unable to assist you with this. I hope you have since received a new sim card and have your phone up and running. Apologies for any inconvenience caused. Grace Customer Support Team

Posted 10 years ago

“I'm absolutely discussed and angry about your apparent service. We arranged for my phone to come on the Friday. I waited in all day and it never showed up. I rang in the evening to see where it was to be told it was coming on the Monday!!!!!!! Discusting!! I waited in allllllll day for nothing!!! Not only that 02 turned off my 3G because I should of been on 4g on my new phone ( the new phone that I had not received.) so I had to ring O2 to get my internet back on. Also... I rang your ridiculously priced phone line and was on hold for 20minutes before I even got to speak to anyone!!! I'm very angry and annoyed and will NEVER use e2save again. I work 2 jobs and care for my mum aswell and I'm sure you can appreciate how busy I am therefore I don't have time to arrange a full day to wait in for a phone that doesn't turn up!!!! Rebecca maxwell.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hi Rebecca, I'm really sorry to hear about the delay with your delivery and that you temporarilty lost your service, I understand how frustarting this would be. If you would like to discuss this further, please provide me with your order number. Thanks, Grace Customer Support Team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews