“Funny this. Ordered a cheap phone on contract for 23 a month with free gift. Got refused. When they rang me offered a iPhone on a dearer contract then said I had been refused. And the next day it turns up. Does this company now what it is doing. I think not.”

Helpful Report

(Apple IPhone 5c 16GB Yellow) - Posted 10 years ago

Hello Suzanne, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the inconvenience caused by this issue, what you have explained in your review it seem this has been caused via a system error. If you would like to discuss your review further please can you let me know the best time to contact you and I’d be able to arrange a call back. Kind regards, Jodie, E2save customer support team.

Posted 10 years ago

“I wanted a phone and the phone os every thing I thought it would be, however when you say you want to pay up to £35 , and you get sent a phone out of blue with no how much no prior phone call it is just sent, then get told you can offer me a case or £20 voucher, how about sorry our mistake so we will give you what you asked for and apologize.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Sherrie, Thank you for your review. I tried to call you earlier however I was unable to reach you. Please let me know the best time to contact you, alternatively you can call us on 01519 615474, we can then discuss your issue to the point of resolution. Kind regards, Jodie, E2save Support team.

Posted 10 years ago

“Phone arrived but no SIM card ( I did check the packaging!), and its been a real hassle trying to sort it out, you guys are great on the 'sell' end of the deal and not good at the 'support' end of the deal.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello Simon, Thank you for writing a review. According to our systems a sim card was dispatched with your order and this should’ve arrived in the same courier bag as your handset. If you’ve not received it then the sim must’ve been lost whilst in transit to you. I can see that you’ve contacted our customer support team regarding this and they’ve advised you on what can be done to resolve the matter. I completely understand that this is not ideal and I apologise for any inconvenience that was caused. Kind regards, Charlie e2save.com Customer Support Team

Posted 10 years ago

“Not for the first time promised a sim only on Virgin only for a pay as you go one to turn up definitely not bothering again avoid at all costs”

Helpful Report

(Samsung Galaxy Alpha Blue Refurbished) - Posted 10 years ago

Hello Matthew, Thank you for your review. It was good to be able to discuss this with you and I hope after having the opportunity to explain the cause of your problem, you no longer feel as frustrated by this issue. I’ve passed on the points we’ve discussed to our sales team so that they are giving as much information at the point of sale as possible and I hope that you’ll choose to shop again with us in future. Kind regards, Charlie e2save.com Customer Support Team

Posted 10 years ago

“i orderd a phone,the phone came 2 days later..The gift,the playstation 4 still hasent arrived..”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Sandra, Thank you for your review. I have tried to call you today in order to discuss this further but was unable to contact you. I have left a voicemail. If you could give the best time to contact you so I can update you on the delivery of your gift. Kind regards, Charlie E2save Customer Support Team

Posted 10 years ago

“because I received the mobile phone without head phones”

Helpful Report

(Samsung Galaxy Alpha Blue Refurbished) - Posted 10 years ago

Hello Dawood, Thank you for writing a review. It was good to be able to speak with you earlier to explain why your handset was delivered without headphones and I hope that you’ll now be satisfied with the resolution we agreed. If you any other queries then please contact our customer services team and they’ll answer any other question you have. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I am really very annoyed and disappointed. Two years ago I received a call to upgrade my mobile phone and when delivered it was the wrong phone. I spent too much time and money contacting e2save to collect it and change it, and after two failed attempts, I just decided to keep the incorrect phone. I have been unhappy with the phone for the past two years and so was eagerly awaiting the call to upgrade. I did receive the call promptly and we discussed all the available options so I made the correct decision. Later that day I received an email confirming my order, which was completely incorrect (again) - the wrong phone, memory and tariff! Since then, I have spent at least £10 just trying to contact the correct people to talk to and refused to accept the phone when it was due to be delivered the next day (before Christmas). I now have to wait 3-5 working days before the phone that I did not order is cancelled to then start the whole process again. That is, if e2Save remember to contact me to upgrade, otherwise it will be me spending my money to contact them again! To top it all off, the day the incorrect order went through my current phone has not connected to the network so I am unable to use internet/apps that require a connection away from home. To summarise, e2Save have left me with a phone that does not connect to the network and I have to wait until the new year before I get another sales call to upgrade and I have no faith that this process will run smoothly from here on. I just hope that I get some compensation for the time and money I've spent trying to sort this and the inconvenience caused to me. The only positive about e2save is that when I did manage to speak to sales and customer services, the ladies were professional, polite and very helpful.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Christine, Thank you for your review and taking my call today. I hope this issue is now resolved. Once again I apologise for mix up with your order and I will be feeding this back to ensure it’s not repeated. If you have any other queries please feel free to call our customer service team. Kind regards Thomas e2save.com support team

Posted 10 years ago

“I have had the phone 2 days and I cannot use it because it ain't connected to Vodafone despite your promsises.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

Hello Walter, Thank you for leaving a review. I tried to contact you earlier regarding your connection issue but wasn’t able to reach you on your alternative contact number. I can understand that it’s very frustrating to not have connection and I’d like to get this resolved as soon as possible for you. Therefore I’d request that you contact our customer support team who will be more than happy to assist you. Kind regards, Charles e2save.comCustomer Support Team

Posted 10 years ago

“For Andrew Palmer Head of Operations e2save Sorry Andrew, but customer service in your company is worst ever. If my laptop come tomorrow is already day number 8 (working day). Today I called again, probably if not still I don't when delivery come beacouse no one allow to sent me email with delivery details. If somebody ask me in future about your company I can't found good words. Regards Darek Zdrzalka”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Dariusz, Thank you for leaving a review. I apologise for the delay receiving your free gift and any inconvenience this may have caused. During the festive period we receive a high volume of orders that include free gifts and our suppliers are doing as much as they can to keep up with demand. I can appreciate your frustration at not having much information surrounding when your gift will arrive and I tried to call you earlier with an update but was unable to reach you. However I’ve investigated the matter for you and left notes on your account so if you call our customer service team they can give you an accurate update. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I have sent u 4 messages and have not bin reply ed to any of them very poor service I'm not happy”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Wendy, Thank you for your review. I’m sorry for the delay in you receiving your gift. Our supplier has confirmed you should expect delivery within the next 2 working days. You should receive a text from the courier on the day of delivery. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“The phone was delivered thouh the agreement was cancelled confirmed by Carphone Warehouse! I haven't time to even return this. But will. I don't have anything to do with you@”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Ashraf, Thank you for your review. After looking into this I can see that you’ve contacted our customer services team who have been able to explain your issue in more detail. I apologise for any confusion surrounding your query whilst this was being investigated and I hope you’re happy with the resolutions we’ve offered. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Dreadful. Was advised by a sneaky customer service assistant Stephen Cooper that the deal I was being offered was a newer handset for £33/34 per month which sounded good as that was what I was paying. It turns out that this was lies as I was set up on a Tariff costing £38 per month. I'll be leaving Carphone warehouse.”

Helpful Report

(Apple IPhone 5s 32GB Space Grey) - Posted 10 years ago

Hello Aaron, Thank you for your review and for accepting my call today. We’re investigating the sales call. Once the results are confirmed I will be calling you back with an update. I apologise for any inconvenience caused. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Offered me a deal with a contract,then trying to lie the way out of it when i have all the proof via emails and my personal account within this company,has alot of negative comments and people complaining about there service and standards of work NOT TO BE TRUSTED AT ALL . If any one has complaints dont waste your time complaining to these people as they are very rude,go to watchdog,trading standards and offcom straight away. Lets get this company closed down due to the way they trade as this cant be legal. Thats what i have done,Shop around on the internet read reviews on companys then make a decision who to trust and do business with. LETS STOP INNOCENT PEOPLE GETTING RIPPED OFF BY e2save mobiles”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Simon, Thank you for your review. Since your review I can see you’ve spoken to one of our escalations advisors where we’ve explained the situation. Unfortunately we’re unable to overturn any network decision. I understand this is frustrating and you’re welcome to try another network provider. You can do this by re-ordering online. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Despite having a nice new phone I cannot use it I have tried without any success to contact you but have not had any success please can you contact me by phone to sort this problem out I have even sent you an email but have had no reply I tried ringing you but the number is constantly engaged please please please contact me regarding this matter all I want is for the sim card to be activated Yours truly Myra Gardner”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Myra, Thank you for your review and for accepting my call earlier. I’m sorry for the problems contacting us we have been experiencing a high volume of calls leading up to the Christmas period. With regards to your simcard, with many upgrades the customers deal is retained on the original simcard. If this doesn’t fit your phone you can call the network and request a sim swap in order to transfer your deal over. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“No very happy no update about the gift and. More.”

Helpful Report

(Sony Xperia M2 Black) - Posted 10 years ago

Hello Djamel, Thank you for your review and for accepting my call earlier. To confirm you’re able to check tariff details from within your customer log-in area. With regards to your free gift should expect delivery over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Terrible would not contact me back And never received free gift”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Sally, Thank you for your review. I tried to call you today however you were unavailable. You should expect delivery of your gift over the next few days. I apologise for the delay. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“You really don't want me to write a report at the moment as not happy at all”

Helpful Report

(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

Hello Jayne, Thank you for your review and for accepting my call earlier. I thank you for your patience and will be investigating the issues we discussed. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“The phone was the wrong type for my I-pad - they did not speak. Trying to return it was sheer hell. On hold for 20 minutes, tel numbers no longer in use despite being listed in a current directory. Never again.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Andrew, Thank you for your review. I’m sorry for the long waiting times. We’re experiencing a high volume of calls leading up to the Christmas holiday and have hired more staff to deal with the demand. All details of how to return an order is available on our website. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“I had a call to sell me a phone claiming to be carphone warehouse, which obviously isn't true and was miss sold a phone. I have sent back the phone and will be purchasing it from company that doesn't mislead their customers.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Alexandra, Thank you for your review. We are owned by Carphone Warehouse and have certain sales teams that are authorised to brand themselves as Carphone Warehouse. I apologise for the confusion. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“I received no communication following my purchase and even after phoning to complain have yet to get any email from this company confirming my purchase. The customer service is very bad and would not recommend anyone using e2save”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Hello David, Thank you for your review. I wish to apologise for the lack of communication you’ve received as well as the issues you’ve experienced. It looks like a set up error had prevented some emails being sent out. I’ve taken note of your account and will be discussing this with our set up team to avoid such issues in future. We also are working closely with the network to avoid any early sim swaps. I thank you for your patience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews