“everything was good just that the tv did not arrive yet it meant to be sony led 42'”

(Samsung Galaxy Young White) - Posted 10 years ago

Hello Marcin, Thank you for your review. I tried to call you earlier however you were unavailable. Please let me know the best time to contact you as I have an update on the status of your delivery. Kind regards, Chris e2save customer support

Posted 10 years ago

“Very frustrated. I called up to cancel the order right after I ordered. The website is so confusing as I wanted to order standard phone and it had small "s" which is not prominent to see and ordered "mini" version. I called up right away and multiple times to cancel and was told that it has been cancelled and I will get a confirmation email. Its been more than a week now and I haven't got any email regarding the cancellation. My order came for delivery which I didnt accept and I cancelled the Direct Debit. Even now i keep getting emails about my bill and order. So FRUSTRATED.”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Khaja Thank you for submitting this review. It was great to be able to discuss this with you on the phone earlier and I hope that you’re now reassured that this issue is being dealt with. I appreciate the time you’ve taken to give me your feedback and I’ll pass this on to ensure our customer experience improves in future. Kind regards Charles e2save customer support team

Posted 10 years ago

“I am so annoyed that I have not been listened to. I wanted to save the switch till after I came back from holiday. I told the person On the phone the dates I would be away. I agreed My daughters were there to receive the phone but it would to be activated till I got back. My phone stopped whilst I was away and on return.This very annoying company left me without any phone to call my family to collect me from the airport. They stopped my service whilst I was away and I still have no service as my contract has stopped. By the time I got back from work today they were closed so I still have no phone. I would never recommend them and If this does not get sorted In my lunch break tomorrow I will stop the contract.”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Elaine Thank you for the review you’ve left. I’m sorry to hear that the sim swap process wasn’t correctly explained to you when you placed your order with us and can see that this has caused a lot of inconvenience. To ensure this doesn’t happen again I’ve forwarded your feedback to our sales team so clear and correct advice is being given. I can see that you’ve spoken to our customer services team regarding this issue and I hope they’ve resolved this to your satisfaction. I tried to call you this morning to further discuss this but was unable to reach you. If you could provide a best contact number and I’d be happy to give you a call. Kind regards Charles e2save customer support team

Posted 10 years ago

“Every time sumthin is wrong there is sum1 out within 4 hrs and the problem is fixed no matter wht tym it is”

Helpful Report

(Samsung Galaxy S4 Active Grey) - Posted 10 years ago

Hello Elizabeth Thank you for writing a review. I tried to call you to get some more information regarding your issue but wasn’t able to reach you. I’d really appreciate if you left a best contact number for me to call you on or gave me some more information surrounding the problem you have an I’ll be happy to investigate this. Kind regards Charles e2save customer support team

Posted 10 years ago

“I would not recommend your company to anyone. My phone arrived the day after the order was placed and the SIM card inserted, and FIVE days on I still have no service, so effectively I am paying for a contract that I cannot use. O2 have been amazing and have arranged for an new SIm to be sent to me so that I can use the phone. This was after numerous attempts to locate the company to try and seek activation of the SIM inlcuding calls to and visits to Carphone Wharehouse. What also annoyed me is that my old mobile was deactivated two hours after placing the order. Overall poor service and I will not recommend anyone to use this company.”

Helpful Report

(Apple IPhone 5c 8GB Pink) - Posted 10 years ago

Hello Olwen Thank you for leaving a review. I can understand that losing your connection will have caused a lot of frustration and I apologise wholeheartedly for this. I’m currently investigating to find out why your old sim deactivated early and why the new one failed to activate. I’ve organised to refund you for the time you were paying the contract but without connection as it’s hardly fair to expect you to pay this. I’ve sent this out as a cheque so please allow maximum of 6-8 weeks for this to arrive. If you require any further assistance or would like to discuss this further then please don’t hesitate to call our customer services team on 01509 618 772. Kind regards Charles e2save customer support team

Posted 10 years ago

“My phone arrived and is locked to a different network (it's a refurb model). So my contract has started and I can't even use the phone. DPD were supposed to collect it today but I got a message saying I wasn't available.. I was. E2save were apologetic on the phone last week but I still don't have a working phone a week after placing my order.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

Hello Ruth Thank you for your review. I’m sorry to hear that your first handset arrived locked to a different network. I can see that you’ve spoken with our customer services team who have arranged an exchange for you and refunded the time you’ve been paying the contract whilst this has been on-going. I’ve also sent a case and in-car charger for you as a goodwill gesture for your patience and understanding. If you have any other queries please don’t hesitate to contact our customer services. Kind regards Charles e2save customer support team

Posted 10 years ago

“Despite being asked for a suitable delivery address which I gave, the phone was not delivered to that address, but delivered to my home whilst I was not at home. Only subsequently did I discover that a first order delivery requires to be delivered to the billing address. I received my new phone 5 days, 3 working days after placing my order. When I received the delivery parcel, the box inside the bag had opened, and the phone was lying loose in the bag. I do not yet know if it has sustained any damage. Despite requesting transfer and continuation of my old/previous mobile number, I was given a new number. All in all, a very poor service.”

Helpful Report

(Sony Xperia M2 Black) - Posted 10 years ago

Hello Reg Thank you for taking the time to write a review. I’ve tried to call you this morning in order to discuss this issue further but was unable to reach you. I’m sorry it wasn’t made clear when you placed your order online that we wouldn’t be able to deliver to the address you provided. I’ve forwarded your feedback to the marketing department who will be reviewing the information given to customers regarding their delivery options. Your handset may have been selected by the warehouse for a random security check where they open the box to ensure all the goods are inside. The warehouse will reseal this before sending the handset to a customer but it appears this may not have been done correctly. If you would like to discuss this in more detail then please respond with a best contact number and a time to call you and I’ll arrange to contact you. Kind regards Charles e2save support team

Posted 10 years ago

“MY PHONE DOESNT WORK AND HASNT FOR 5 DAYS NOW. I HAVENTY HAD A REPLY REGARDING MY EMAIL SENT 4 DAYS AGO THIS IS NOT ACCEPTABLE I WANT TO KNOW WHEN I CAN USE MY PHONE?????”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

Hello Carol, Thank you for your review. I apologise for the sim swap delay. Our systems now indicate that the upgrade has gone through successfully. If you have any other queries that you wish to discuss please contact me through your online account via the mobiles.co.uk website. Kind regards Thomas Mobiles.co.uk Customer Support Team

Posted 10 years ago

“Yes would love to write a review on my experience with E2 save. I would never recommend them to anyone! Have been without a phone now for 5 days and spent hours on the phone trying to get it sorted out. Really poor communication and they were very keen to phone up and sell the deal in the first place. One manager was supposed to ring me back and didn't and the other manager was really unhelpful and unpleasant! The deal they first offered had run out by the time I got the right phone. Would never deal with E2 save again and about to ring up and get them to cancel the whole order.”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

Hello Joanne, Thank you for your review. We tried to process your order however the details you provided were not matching what the network held. This caused a delay in processing your order. I can see you’ve contacted us since your review. I apologise for any inconvenience caused. Kind regards, Chris E2Save support team

Posted 10 years ago

“Product. Ie phone great. Customer service team rubbish. Sales team rubbish. I got phone call to say I was due an upgrade and they had seen I had visited there site 'carphone warehouse' was looking for note 4 but monthly prices online were too much. Bloke said oh we can do better. Ok that's fine. All done and dusted. Now at no point up till now did I think I was dealing with any other company that the main car phone warehouse staff. It was later that night I got e mail from e 2. Confirming my order etc. Tried to send an e mail saying I did not take it out with them but car phone warehouse directly. Told them to cancel it and send the order to the proper companies for dealing with. Got stupid reply saying I was not the account holder because I used my 2nd name in the corrosion dance. With my 1st name too may I add. Sent a reply back telling them I was the account holder but still to this day no one has bothered there backside to even contact me. I don't like being fooled by a company even if a lesser version of carphonewarehouse into buying something from them. And going on other reviews I don't think I'm alone in this one. Best advice to all is if you get a call from someone from car phone warehouse make sure it is actually them who will be selling you the product and not this shower of usless clowns. Who don't bother to used a bit of common sense when dealing with customers. 1 thing for sure once my current contract is up I'm getting the hell away from e 2 as fast as I can. They do t deserve to be in business. Oh and another thing if you want to actually talk to someone you pay premium phone call costs. So I stick to e mail free and a paper trail to back up your greavances. Stay away from e 2.”

Helpful Report

(Samsung Galaxy Note 4 Black) - Posted 10 years ago

Hello William, Thank you for your review. I tried to call you today however you were unavailable. We’re owned by Carphone Warehouse so I apologise any confusion. In many cases we offer better deals then the networks can provide and trust this is the reason you accepted the deal. If you have any issues with your order please let us know. Kind regards, Chris E2Save support team

Posted 10 years ago

“I was originally contacted by one of your agents, purporting to represent Orange, who offered me a cheaper contract and a free upgrade for my phone. On at least three occasions I asked for, and was given, reassurance that I would indeed be paying less per month before agreeing to proceed. When the phone was delivered, late on 4th November, I was surprised to discover that I was contracted to pay almost £40 per month for 24 months. This is quite outrageous mis-selling and, to add insult to injury, I have had to pay £8.45 to return the product to you by special delivery! I look forward to hearing your explanation/comments, and also ask that you reimburse me the postal charges (£8.45). Thank you”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Alan, Thank you for your review. I tried to call you today however you were unavailable. Any customer wanting to return would have to pay the postage cost however as the circumstances regarding your order are unusual we would need to investigate the sales call and if you were given the wrong information regarding your tariff we would be refunding the postage cost. Kind regards, Chris E2Save support team

Posted 10 years ago

“I was originally contacted by one of your agents, purporting to represent Orange, who offered me a cheaper contract and a free upgrade for my phone. On at least three occasions I asked for, and was given, reassurance that I would indeed be paying less per month before agreeing to proceed. When the phone was delivered, late on 4th November, I was surprised to discover that I was contracted to pay almost £40 per month for 24 months. This is quite outrageous mis-selling and, to add insult to injury, I have had to pay £8.45 to return the product to you by special delivery! I look forward to hearing your explanation/comments, and also ask that you reimburse me the postal charges (£8.45). Thank you”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Alan, Thank you for your review. I tried to call you today however you were unavailable. Any customer wanting to return would have to pay the postage cost however as the circumstances regarding your order are unusual we would need to investigate the sales call and if you were given the wrong information regarding your tariff we would be refunding the postage cost. Kind regards, Chris E2Save support team

Posted 10 years ago

“Had to wait 2 days to get new phone activated, connot contact anyone on Sunday, wrong tablet was sent, new tablet "Samsung Nexus" still has'nt arrived, VERY POOR.”

Helpful Report

(Samsung Galaxy S5 Mini Blue) - Posted 10 years ago

Hello Kevin Firstly I’d like to apologise for the issues you have had with your order. I can confirm that your Samsung tablet is due for delivery tomorrow. DPD will text you with a 1 hour time slot for delivery. I hope you enjoy your new tablet. Kind regards Scott Customer support

Posted 10 years ago

“I ORDERED MY PHONE HANDSET AS A BIRTHDAY PRESENT AND IT NEVER ARRIVED ON THE DATE I WAS PROMISED,I HAD TO GO OUT AND BY ANOTHER ONE.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello John I apologise for the delay with the delivery of the handset. This was due to a delay with our courier service. I can see that this has now been delivered and I hope you are happy with your new phone. Kind regards Scott Customer support

Posted 10 years ago

“e2save phoned me and the guy introduced himself as calling from the Carphone Warehouse. Consequently I presumed this a follow-up call to my online upgrade enquiry and enquiry in store. I placed the order but got the wrong phone delivered. Because the caller misled me I had wrong phone delivered, which I had to return, my SIM turned off twice, and my attempt to buy an upgrade (from Carphone Warehouse website) blocked twice. e2save caused me a great deal of hassle and money. I would NOT recommend e2save because or their misleading sales practices.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Michael I’ve tried to call but have been unable to reach you. So that we can look in this further for you please can you provide me with your best contact number and best time to call you? Kind regards Scott Customer support

Posted 10 years ago

“I was misled regarding product.”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“I have rated my experience with e2save "very poor". This is because with my purchase of the Nokia Lumia 530, I have seen a very small crack in the glass, which is located on the right side of the phone. There is also a small line that goes vertically down the screen. I find this unacceptable for I have ordered a product from e2save and expect the product to be in pristine condition. I would like to have another copy of a Nokia Lumia 530 since the one that I have earned has not met with my standards. Can you please contact this number so we can talk about this situation and solve my problems I have with you: 07443226668”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

“Absolutly disgracfull. First of all i had a cold call from shannon bad reception on my old phone so did not realize it was e2save and not o2 as i always upgrade with. I was missold my phone as on your web page i could have gotten a much better deal with cashback plus 3 months insurance.When i phoned backto ask to change my phone i was told the other choices were not avalable plus no offers. When phone came i broke the screen just by using my fingernail to remove the back. I phoned up to get help was given no help at all just told to go to carphone warehouseshop. went there and they did not understand why i was told to go there After reading many reviews clearly something has to be done. I will never use you again i am paying £18 per month for a phone i cant use RUBBISH SERVICE”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

“Wrong colour of phone delivered when contacts were made to customer services passed on to sales waited for quite some time still no joy until got disconnected.”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 10 years ago

Hello Sunjogsing I’ve tried to call you today but was unable to reach you. So that we can exchange the handset for you, please call in to our customer services team on 01509 615 474. Kind regards Scott Customer support

Posted 10 years ago

“Firstly I was bombarded by phone calls every day and always during business hours. Often I couldn't answer so there could be 2 or 3 calls a day. No voicemail was ever left which would have meant I could call back when it was convenient to me. It was only when I finally did manage to answer that I found out where all the calls had been coming from. Once I got a call at a convenient time I was able to agree an upgrade. I asked for a Samsung S5 in blue. The following day I was called to say they were out of stock and would I have black instead? I didn't want black because my husband already had a black one but reluctantly agreed. Next day and another call to say that the blue phone would cost me another £34.99. I explained that I'd already been told that blue was out of stock and I'd agreed to have a black. Next day I'm on my way out on a business trip abroad and got a call to say that black was out of stock and would I have blue, white or gold - no mention of an extra charge. Great - I'll have blue! I then rang back to say don't despatch until 3/11 because I didn't want to run the risk of being without a phone whilst out of the country. While I was away I got a message that the phone would be delivered on 31/10. The phone was delivered on 31/10 - and it's black!!!!! A total comedy of errors and I seriously doubt my own sanity in not cancelling the order. The only reason I allowed it to go ahead was that I was away, didn't have time to shop around and needed a new phone quickly as my current one is playing up. The only good thing I can say is that your staff were very pleasant to talk to, and were trying to help, every time they phoned. Would I use you again? No Way!”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews