“no communications dont answer phones runn phone bill up absouloutly worst place to have orded from made my phone bill go over by 20 ,quid tryi g to ring these people no reply from email either rubbish”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“Gift did not arrive and customer service team is shocking”

Helpful Report

(Nokia 108 Black) - Posted 10 years ago

Hello Brian, Thank you for your review. I’ve tried to call but was unable to reach you. I’m sorry to hear you’ve not received your gift yet. I’ve checked with our gifting team and they’ve advised we’ve been out of stock. We’re expecting to get more in the next few days, so should receive your gift before the end of the week. If you wish to speak to me regarding this, please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 10 years ago

“Dont even bother with this company. They talked me into taking a plan out with them. When I received the phone there was no sim card in it. I have tried for three days to get hold of them but with no luck! I now have a phone I cant use, nor can I send it back because I dont have the full contents of the phone to send back.. they prob wouldnt except it without the sim card..”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 10 years ago

Hello Tonia I’ve tried to call you today but was unable to reach you. If you wish to discuss this with me, please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 10 years ago

“ordering on line no problem but parcel due date not meet. waited all day till 6pm and no text or anything when I checked on line to track said there was a problem and it is back were it was? no further information or delivery day or time? still waiting not impressed.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

Hello Elsie, Thank you for your review and for taking my call today. I’m sorry to hear that your handset wasn’t delivered on the date advised. I trust the issue is now resolved, and your headphones will be delivered to you in the next few days. King regards Thomas e2save.com support team

Posted 10 years ago

“The sim card you have given me doesn't work with my old number. Why does everything you buy take two lots of work to get it to work??????????? Hassle hassle, hassle and you can't get anyone on the phone!!! Oh yeah you are only interested in the money. Won't be recommending you anytime soon”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Jane, Thank you for your review. I’m sorry to hear the problems you’ve had with your sim card. I can see that since your review you’ve spoken to one of my colleagues who are in the process of resolving the issue. If you wish to speak to me regarding this, please contact me using our live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 10 years ago

“what a shower of robbing *********ers get a cold call they say its the most upto date thing when it arrives its Not and then no contact phone number to try and clarify ANYTHING ...recommend not to buy from them”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

“delivered my parcel to wrong address which meant someone else could have gone off with my phone. I rang e2save next day to ask where my delivery was which said it had been signed for and delivered which it had not been delivered to me. customer service was very poor i wait to speak to someone over 45 mins by which time i had to leave to go to work and my problem was still unsolved. due to these facts it is highly unlikely that i will be conduct business with this company and again, and was highly considering just cancelling the contract straight away. i had to solve the problem my self. not what i expect from and sub company of Carphone warehouse”

Helpful Report

(Samsung Galaxy Young Blue Refurbished) - Posted 10 years ago

Hello Jordan, Thank you for leaving a review. I’ve tried to contact you today to discuss the issue you’ve stated but was unable to reach you. If you wish to speak to me regarding this please contact me for free using our live chat service via https://www.secure-mobiles.com/customer_login/login Kind regards Thomas e2save.com support team

Posted 10 years ago

“I have been trying to contact you to return item no reply anywhere your service is diabolical”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hello Darren, Thank you for review. I’ve tried to contact you today to discuss this further but was unable to reach you. If you’d like to speak to me regarding your query, please contact me for free using live chat via your online account. You can use the link below to access this; https://www.secure-mobiles.com/customer_login/login King regards Thomas e2save.com support team

Posted 10 years ago

“I recently ordered a phone and PlayStation 4 from yourselves and am absolutely disgusted by the delivery side of the deal. I asked specifically if the delivery could be sent to my work address because the PlayStation 4 was a Xmas present for my boy. The phone was delivered yo my work address as requested but the PlayStation was delivered to my home address which is exactly what I didn't want to happen. The reason for this is so that my son didn't see it!!!!! He now has seen the ps4 and now knows what he's got for Xmas which has spoilt the surprise. I'm absolutely fuming about this and will never use your company ever again. I think it is so unprofessional to deliver something to a different address thatn stated and requested. I need to know what is going to be done about this as now I'm going to have to spend out on another present for my son which is something I wouldn't have had to do if you delivered it to the correct address. Contact me on 07837962638 to discuss further please!!”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hi David Firstly, I'm sorry to hear of the difficulties experienced with the delivery of your free gift and appreciate the disappointment this must have caused. I’ve tried to call you today to discuss this further, however I’ve been unable to reach you. Please can you confirm a time that's convenient for me to call as I'd really like to discuss this matter with you. Kind regards Scott Customer support

Posted 10 years ago

“i received the handset no probs. no sign of the free gift. i tried to phone after being on hold for 30mins i was then cut off. went to live chat waiting in the queue for 1hr and 30mins then disconnected. no customer services closed. not amused in the customers services!!”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 10 years ago

Hi Stephen I have tried to call you today but missed you. I have looked in to this with our free gifts team and can see that your new TV was delivered on 13/10/14. I apologise for the inconvenience caused and, I hope that you enjoy your gift. Kind regards Scott Customer support

Posted 10 years ago

“Awful helpline I ordered my mobile two weeks ago and it still hasn't been activated because no one can find my account!!!”

Helpful Report

(Samsung Galaxy S4 Mini Pink Refurbished) - Posted 10 years ago

“After receiving a phone that I never wanted and had never been contacted to see if I wanted, I had a lot of difficultly trying to get through to somebody to send it back. One phone call I was on hold for over an hour and somebody held up on me, I then rang back on hold for another 45mins and got cut off because the office was shut. The following day I finally got through to someone who sorted this out for me and I will be claiming the money for phone calls back when Bill arrives!”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

“Absolutely furious. These con artists posing as carphone warehouse agreed to a phone and a tariff and sold me a 16gb phone when I asked for a 64gb iPhone 6. Luckily calls are recorded!!!”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Have received the wrong phone”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“It doesn't matter if you are a loyal customer, you get nothing more. Crap customer service. Deals are worse than 2 years ago...”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

Hello Stephan Thank you for your review. I’ve tried to contact you today but was unable to get through to you. If you wish to discuss this further please contact me via live chat through your online account, this is a free service. You can follow the link provided to access this; https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas e2save.com support team

Posted 10 years ago

“Shocked... when I bought my contract it says I will get 500 minutes, 5000 texts and 1GB data and free Nokia Lumia 630. Phone is arrived within couple of days, my new Sim with Talkmobile is now activated. I just received text from them saying you will get 500 minutes 5000 texts and 500mb data????????? Hellooo, it supposed to be 1GB data not 500mb.”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello Hiren Thank you for taking the time to write a review. I’ve tried to call you today to discuss your query but you weren’t available. Please contact me through live chat via your online account for free. If you follow this link it’ll lead you there. https://www.secure-mobiles.com/customer_login/login? Kind Regards Thomas e2save.com support team

Posted 10 years ago

“They con you by saying the deal is £11.12 a month once you sign up, they inform you it's £28 a month and you have to claim back cash via a certain months or loose your cash. Don't sign up with this mob of con artists”

Helpful Report

(Samsung Galaxy Ace Black) - Posted 10 years ago

Hello Leslie, Thank you for your review. I’ve tried to contact you today but was unable to reach you. If you wish to discuss this further, please contact us via our live chat service to discuss this further, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom e2save support

Posted 10 years ago

“Not happy at all the bag was open the box was crushed on one side and open overall not happy about it at all for such an expensive item to be so badly treated is just not good service at all”

Helpful Report

(Sony Xperia Z3 Black) - Posted 10 years ago

Hello Jason, Thank you for the review you left and for taking the time out to speak to me today. I am sorry once again for the condition of the handset but I am glad we could come to a suitable resolution on this. If you require anything further then please don’t hesitate to contact us. Kind regards David e2save.com support team

Posted 10 years ago

“My old sim has being cancelled and I have not received my new sim so I am without a phone. I have being trying to contact use and left messages but still haven't heard from use.”

Helpful Report

(Pay Monthly Micro SIM) - Posted 10 years ago

Hello Sharon, Thank you for the review you have left updating us on the service we have provided. I apologise that you haven’t yet received the sim you ordered and have been cut off in the meantime. The reason why you have no service currently is because Orange has connected your upgrade early. You can get this reconnected by calling Orange customer services on 07973 100 150. We are not able to do this for you as it has to be the account holder directly. I can also see that your delivery is out for tomorrow, DPD will email you with the delivery time and reference so you can track this. If you require any further assistance, please don’t hesitate to contact us. Kind regards David e2save.com support team.

Posted 10 years ago

“Not the contract that I was told it was and have no phone number to get back to them and emails won't send !!! Very disappointed with service Karen Thomas”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews