Page 18 of 20 for E2save Reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

“i have ur phone just 4 2 weeks,now is not woking now im cant do anyfing.”

(Apple IPhone 4s 16GB White Refurbished) - Posted 10 years ago

Hello Madila Thank you for your review and thank you for taking my call today. I hope the issue is now resolved. Any further issues you wish to discuss please contact us via our live chat service for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards Tom E2save.com customer support team

Posted 10 years ago

“well second review is going to be the same as first ,crap service wont recommend you ever in my life time.if you need help with understanding my comment give me a ring and i will explain it to you.”

Helpful Report

(Samsung Galaxy S5 Shimmery White) - Posted 10 years ago

Hello Alma, Thank you for your review. I’m sorry to hear you’re not happy with the service received. I’ve tried to contact you today however you were unable to speak to me. Your feedback is important to us and I would like to investigate further. You can contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact and ask to speak to myself. Kind regards, Chris E2save.com support team

Posted 10 years ago

“I had a up grade from you and I could not get the phone activated after a number of times so had to send the upgrade back. So my comments are .RUBBISH, RUBBISH, RUBBISH, RUBBISH, RUBBISH. RUBBISH,”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Alan, Thank you for accepting my call earlier. I apologise for the issues you’ve experienced with your connection. I’ve passed on the details to our connections team to avoid similar issues in future. Kind regards, Chris e2save.com support team

Posted 10 years ago

“After agreeing that my free gift would be a £60 pay back, I did not receive this when I eventually got to speak to someone they denied that they had agreed to this. so watch out for this.”

Helpful Report

(Apple IPhone 5c 16GB Blue) - Posted 10 years ago

Hello Sharon, I tried to contact you to discuss your review however you were unavailable. I can see we have already investigated the sales call and there was no mention of £60 as a gift. I apologise if this was not the deal you were wanting. Kind regards, Chris E2save.com support team

Posted 10 years ago

“|I also asked him for as sim card for my husband to try and get his old phone to work which he sent me. I phoned E2, spoke to a lady, again explained what had occurred and she said she would look into it for me, again I did not get a call back. I also had to go to my bank and they changed my banking card as whoever committed the fraud had my account number. I have spent at least 4 hours on the phone regarding this along with a lot of distress having to repeat the scenario over and over again. I do not feel I have had any support at all from orange (apart from Keith who actually explained what had happened) the shop were unable to help either. I am now tied into another contract with you but\ sincerely wish I was with another supplier. I would like to hear your comments on this matter but I will not hold my breath. I do not expect I will hear anything from you as before.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 10 years ago

Hello Mrs Portnall, I appreciate that today is Bank holiday and you are busy so I will call you tomorrow as agreed on the phone in order to discuss this further and reach a resolution. Please have a good day. Kind regards David e2save.com support team

Posted 10 years ago

Hello Mrs Portnall, Thank you for accepting my call today. As discussed, your order with ourselves was not the issue, but with a fraudulent order that was taken out with Orange directly in your husband’s name. I understand this matter is very confusing and will still investigate the sales call to make sure everything was done correctly. Kind regards, Chris E2save.com support team

Posted 10 years ago

“Ordered phone with television as gift. Paid for it to be delivered on a specific day and time. It was not only delivered on the wrong day but also to my old address as my card was incorrectly registered there. I do not live at this address and wouldn't have thought I would be expected to lug a 51 inch television two miles to my new address. Complained and was told my order would be recalled and canceled and I would be refunded the fee I had paid for the delivery. A few weeks later the fee still hadn't been refunded and also on my experience credit report there was a new O2 account showing as being opened. Rang and spoke to Abdul in customer services who said they couldn't offer me anything in the way of compensation and was really quite unsympathetic and acted as though he couldn't care less and it was of my own doing. I asked to speak to a manager and he just repeated a few times that I couldn't as they would just say the same as him. I kept insisting and he agreed to escalate my complaint. He just didn't handle the call well at all and left me feeling very angry and frustrated. He needs more training in his job obviously or alternatively the sack as he just isn't an assets at any level according to the service I received. I did get a call from escalations and although still very frustrated by the mess my credit report had been left in and having to go to my old address to get the information to try to put this right despite a heavy work commitment we did have a more understanding talk and agreed an outcome. However be very wary of what you are agreeing to check the exact delivery address and account address they are going to use so that their can be no confusion and forget customer service especially if you are unfortunate enough to deal with Abdul (sorry if there is more than one Abdul but this is the only name he gave as he wad unhelpful and obstructive all the way so good luck”

Helpful Report

(Nokia Lumia 630 Green) - Posted 10 years ago

Hello Jaqueline, Thank you for your overall feedback regarding this. I have actioned everything that we discussed on Saturday and left notes with what I offered to you. Kind regards David e2save.com support team

Posted 10 years ago

“i have been misold and lied to by members of your team on several occasions when i repeatedly asked if this was a new contract the answer was no???”

Helpful Report

(Samsung Galaxy Fame Blue) - Posted 10 years ago

Hello John, I am very sorry you feel that way. As I advised in our conversation, I am currently investigating this and will call you back tomorrow regarding my findings. Kind regards David e2save.com support team

Posted 10 years ago

“my phone number is 07970 262320.I sent my cashback claim for my partners phone 07599 236169 for may on 15 june and sent a reminder on 12 july,but have had no response. I sent another message on 21 july .I sent all these messages to cashbackclaims@e2save.com as requested and have heard nothing. Alan corbishley”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 10 years ago

“Not very good. There are cheaper deals elsewhere.”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

“I ordered my phone a month ago and still haven't recieved it. I also chose a £23.50 monthly contract and as soon as I ordere it they changed it to £28, as well as £10 insurance was changed to £12 a month. Really disappointed, I have had to pay my first month of the contract too even though I haven't had the use of the phone due to it not being delivered.”

Helpful Report

(Samsung Galaxy Note 3 Black Refurbished) - Posted 10 years ago

“One word to describe e2save CRAp poor customer service arrogant staff I will telling all my friends about how badly I was treated”

Helpful Report

(Samsung Galaxy Y) - Posted 10 years ago

“Miss sold this phone. I received a phone call and was told it was Carphone Wharehouse. I accepted a new phone and was told once I put the SIM card in I could not return the phone. The phone that I have is useless. It keeps on opening the wrong apps and is very slow. I press the icon to use the phone and it goes to Google. When I went into Carphone Wharehouse to talk to them I was told it was not them, but a subsidiary. I have only had the phone for 3 months and it is so bad that I have had to get another phone from EE. I now have 2 phones. Not a happy customer.”

Helpful Report

(Galaxy Fame Blue And Nexus 7) - Posted 10 years ago

“Shocking”

Helpful Report

(Apple IPhone 5c 16GB Green) - Posted 10 years ago

“Absolutely disgusted with your business . I was Completely miss sold your product”

Helpful Report

(Pay Monthly Micro SIM) - Posted 10 years ago

“Cold called. Sounded like you were from 02 my service provider. Assured a 5s 32g phone would be delivered the next day-Friday 8th August . This odd not happen. When it was delivered I received a 5c 16g. I was away with work so made calls on Wednesday 20th to advise that the phone wasn't what I wanted only to be told that I had to return the phone by special delivery at expense to me if I did not exchange the phone. If I exchanged the phone I could get it couriered but pay £249 for the handset. The adviser would not give me the address to return the phone, very poor sale techniques from your adviser. Could not deal with my questions, and was argumentative. I will never use car phone warehouse again. I expect to be reimbursed for my time (2hours) and cost of special delivery charges £7.80”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 10 years ago

“Terrible service phone ordered and had to call in 3 times then details were not passed to EE and had to call in again.... Absolutely shocking business practice would not use again!!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello Mathew, Thank you for accepting my call earlier, I apologise again for the experience so far and I’m happy to hear the issue has been resolved. I’ve passed on your feedback to our connections team. If you have any further queries please don’t hesitate to contact us via our live chat service. Kind regards, Chris e2save.com support team

Posted 10 years ago

“Terrible, sent me the wrong type of sim card and have had to sort it out myself at an orange shop!!!!!!!!”

Helpful Report

(Pay Monthly Micro SIM) - Posted 10 years ago

Hello Paul, I’m sorry to hear you had been sent the wrong simcard. I tried to contact you earlier however you were unavailable. In order to discuss this further and resolve the query you can contact us via our live chat feature for free. https://www.secure-mobiles.com/customer_login/ Kind regards, Chris e2save.com support team

Posted 10 years ago

“A really disappointing start to the contract. Phone delivered 14/8/14 and up to now I have not been connected to my preferred supplier. I hope it improves and that you go someway to reimbursing me for my troubles, it appears you do not have a procedure for contacting your new customers to see if all is well. I propose you look at your procedures to improve your customer service”

Helpful Report

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“I bought contract through e2save ,with talk mobile i chat withe 2save wait for 25 min to response for agent ????then i called talk mobile then i return my contract to e 2 save because of bad customer seevices”