“I have only had one of the 2 phone delivered not happy”

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Steven, Thank you for your review. I am sorry that you has problems with receiving both of the handsets you ordered. I can see that your second handset has since been delivered. I attempted to call you today to discuss this further but I was unable to reach you. If you would like to discuss this further please don't hestiate to contact us. Kind regards David e2save.com support team.

Posted 10 years ago

“Devastated. Johnathon said I was a valued customer. So I got a new phone, line rental at £13 a month and £230 cash back. The whole thing is a scam of which I believe trading standards have been breached. Sent me a phone that hasn't even got a camera and no technology, he knew too well what he was offering me as a valued customer. He said I would receive £230 cash back which sort of soften the blow. Then rang on Friday to say my monthly repayments/rental was £23.50 as the cash back equated too the extra £10.50. This is deliberate and deceptive and I want either what was originally set up or the order cancelling immediately.”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello David, Thank you for your review. I tried to call you today however you were unavailable. I’m sorry for any misunderstanding relating to your order. We offer cashback with many of our deals which brings down the effective monthly line rental cost. You would still need to pay the network the standard monthly cost and wait for the cashback cheque to be received. If you can let me know the best time to contact so we can discuss this further. Kind regards, Chris e2save support

Posted 10 years ago

“Absolutely shocking. Sent me the wrong phone and to my address when I specifically said to the store and that i wanted the s5 mini bot the s5! I now have to wait another 7-10 days for a new phone as I got the wrong phone by a awful memeber of staff. Will be taking my buisness away from carphone warehouse in the future. Disgrace!”

Helpful Report

(Samsung Galaxy S5 Shimmery White) - Posted 10 years ago

Hello Karen, Thank you for your review and for accepting my call today. I’ll be investigating the sale and pass on your feedback regarding your experience to avoid such issues in future. Kind regards, Chris e2save support

Posted 10 years ago

“Still not had the iPhone i ordered called. E2 save twice now as they took my details down wrong on the phone and then when I went to collect the phone I wasn't able to as the system hadn't been updated I've spend more time on this than another contract swap I've ever done before shocking sort it out so I can get the phone from the shop! Tried to on both Saturday and Sunday as this is the only days off I get.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Simon, Thank you for your review, I’ve contacted you today to discuss your review however you were unavailable to take my call. Please let me know the best time to contact you so I can investigate further. Kind regards, Chris e2save support

Posted 10 years ago

“cant even get a simple order right cost customers money trying to sort out balls up by sales people”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

Hello Peter, Thank you for your review, I’ve tried to contact you today to discuss your review however you were unavailable to talk. Please let me know the best time to contact you so I can investigate further. Kind regards, Chris e2save support

Posted 10 years ago

“I find this service inadequate I have been waiting three weeks for my phone to arrive. The first package arrived without the phone inside, the package was ripped so I checked that everything was there, just as well I did as the phone was missing. So I refused delivery. I was told there had to be an investiagtion and I would have to wait untill it was finished before I could be issued with a new phone. Henece I am still waiting, was told the new phone would arrive Friday or Saturday. But still no phone I recieved an e-mail this morning telling me the same delivery service returned the package because the phone was missing.”

Helpful Report

(Samsung Galaxy S3 White) - Posted 10 years ago

Hello Angela, Thank you for your review and for discussing the problems you've experienced. I’ve taken note of your feedback and will be investigating with our courier service. If you have any questions regarding your order please don’t hesitate to contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris e2save support

Posted 10 years ago

“your services is very poor I bought a pay as you phone (07512075554) from about 15 days ago with £10.00 top up but unfortunately I have not receive yet my £10 top up I contact with you was advised will receive with in 10 day now 15 days gone no news”

Helpful Report

(Samsung Galaxy Y) - Posted 10 years ago

Hello Abul, Thank you for taking the time to speak to me today. I'm glad I was able to resolve your query. Again I'd like to apologise that you didn't receive your top up when expected and for any inconvenience experienced. Kind regards Charlotte e2save.com

Posted 10 years ago

“no woking notwork sim car”

Helpful Report

(Samsung Galaxy S5 Shimmery White) - Posted 10 years ago

Hello Ugaso, I'm sorry to hear your SIM card isn't working. I've tried to call you today so I can look into this for you however I was unable to reach you. If you can confirm your best contact number and when you're available I can call you. Kind regards Charlotte e2save.com

Posted 10 years ago

“I booked order coming for 19th September but u tell me coming late for 20th of September now I'm still can't get my phone . Pls can u help me check this problem and phone call for me?”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 10 years ago

Hello Yonghie, Thank you for taking the time to speak to me today. I hope you're happy with what we have discussed again I apologise you didn't receive your handset when expected. Kind regards Charlotte e2save.com

Posted 10 years ago

“I was not happy that e2save was ringing me nearly every day to try to sell me something. When I finally did answer the phone (by mistake) it was a very rushed conversation & I wasn't clear which company I was talking to or what the deal involved. Admittedly it sounded like a better deal than I was currently on so I said yes to the offer. I was sent a. We SIM card the following day & my current SIm ws deactivated. This meant I was at work all day without a phone that worked. This made my job very difficult. It wasn't until I got home & opened my post that I realised what why my phone wouldn't work. Unfortunately I had been sent the wrong size SIM for my phone which meant I cod 't put the new one in to get my phone working. After endless phone calls (using my husband's phone) & being put on hold the situation was not resolved. The following day, again after several phone calls, being passed from person to person it was finally resolved through a phone call to Orange who activated my old SIm & said I should never have been sent a new SIM any way! Does anyone know what they doing?”

Helpful Report

(Pay Monthly Micro SIM) - Posted 10 years ago

Hello Kathryn, I'm sorry to hear your SIM was switched off before you received your order. I'd like to speak to you to discuss this further. I’ve tried to call you today however I was unable to reach you. If you could confirm your best contact number and when you're available I can call you. Kind Regards Charlotte e2save.com

Posted 10 years ago

“I would like to be refunded for my delivery as I paid 7 pound for delivery before 10 a,m and this did not happen, I would like to be refunded.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Hollynn, Thank you for taking the time to speak to me today. I apologise you didn't receive your handset when expected and I'm glad we were able to resolve this. Kind Regards Charlotte e2save.com

Posted 10 years ago

“Sales person contacted me to offer an upgrade. He said hes calling from Carphone Warehouse. I said I am interested to see what offers they have on Iphone 5c but just looking at options. He gave me the deal details, told me to try the phone and if I don't like it, send it back. I said I am not gonna make my mind up today and then: He unplugged me! And The phone arrived 5 days later. I had to spend hours going from o2 to carphone warehouse to e2save to finally be told that they will stop the contract once the phone is back and then it will take up to 5 working days. So now I cant get my sim only upgrade on time, which was going to be with e2save and I am not a happy customer!!!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello Alex, I'm sorry to hear you received a phone in which you hadn't agreed to. I'd like to discuss this with you so we can investigate further. I’ve tried to call you today however I was unable to reach you. If you could confirm your best contact number and when you're available I'll call again. Kind Regards e2save.com

Posted 10 years ago

“I wanted to change my phone which I was told I have a guarantee to change for 14days after purchase. My second day, I called in asking for an exchange of handsets and I was told I wasn't allowed it. I had a really really bad experience with e2 save and would not recommend this option to anyone because your staff goes back on their words. I had to put up and adjust myself to this phone that I first started with. I'm satisfied now with the phone but e2 save's assistance was very poor.”

Helpful Report

(HTC One M8 Gold) - Posted 10 years ago

Hello Haisam, I'm sorry to hear you were unable to exchange your handset, I'd like to speak to you to discuss this further. I've tried to call you today however I was unable to reach you. If you can confirm your best contact number and when you're available I can call you. Kind Regards Charlotte E2save.com

Posted 10 years ago

“Telephone returned not suitable”

Helpful Report

(LG G3 White) - Posted 10 years ago

Hello Sidney, I'm sorry to hear the handset is unsuitable for your needs. I've tried to call you today to discuss this however I was unable to reach you. If you could confirm your best contact number and when you're available I can call you again. Kind Regards Charlotte e2save.com

Posted 10 years ago

“I called e2save to take out a new contract. It was at a very busy time, as I needed thi s phone and contract before going to hospital with a child to undergo a major operation. I clearly told the salesman that I want a contract with o2. When the phone came in the post, it was on orange. I immediately called e2save to cancel, as the orange network does work very poorly around my house and therefore is uselesss. To the credit of that customer service manager, this got sorted out well and I was put through to sales to get a new phone. (But I had to call orange many times till it was all cancelled with them, as I kept getting bills for a service I cancelled before I could ever use it. Finally recently I got confirmation of a zero bill.) I then bought a contract which costs £18 per month and should cost £ 6 after cashback. However, when checking on my account on e2saves website, it gives me a smaller cashback than promised. I called a few times, everytime waiting ages to get through, to be promised that this will be updated. However, when I check it in my account section, it is still not sorted out. PLEASE COULD YOU SORT THIS OUT! THANKS!”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

Hello Samson, I am very sorry to hear about the issues that you have experienced. I have attempted to call you today in order to discuss this but unfortunately you were not available. I have looked into the issue and rectified it for you. Please check your account to confirm this. Kind regards David e2save.com support team

Posted 10 years ago

“catalogue of errors from start to finish. could understand one advisor making one mistake but in my dealings with e2save not one of the numerous advisors I spoke to actually completed what they said they would. It took me at least two phone calls to correct each error, with the exception of one advisor called Tom, who actually did what he said he would do. However, at this stage I was so frustrated and out of the will to continue with the company that I cancelled my account. Has ensured that I will NEVER deal over the phone again re my mobile phone contract. My experience was so disasterous it could be considered comical if it hadn't left me so angry and without a working phone or sim for two weeks now! I can't imagine I am alone in this experience, shame on the management who are responsible for training and monitoring their call centre staff.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Fiona, Thank you for your review. I apologise for the issues regarding your order. I tried to contact you earlier however you were unavailable to discuss the review. If you can provide me with a more convenient time to contact you I would be able to investigate the issues described. Alternatively you can contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris E2Save support team

Posted 10 years ago

“My phone has been lost. Im still waiting for my parcel from a month time...”

Helpful Report

(Samsung Galaxy Fame White) - Posted 10 years ago

Hello Agnieszka, Thank you for your review. I’ve tried to call you today but wasn’t able to reach you. So that we can help you with this please contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom E2save.com support team

Posted 10 years ago

“In order to get the contract I initially applied online then it took 2 operators to call me back then a call from me to get the phone next day hand set arrived and it has the same from the Samsung logo on the back of the phone missing not very happy considering the price for an old phone too :/”

Helpful Report

(Samsung Galaxy S4 White) - Posted 10 years ago

Hello Heather, Thank you for your review. I’ve tried to contact you today however you were not available. So that we can look into this please contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom E2save.com support team

Posted 10 years ago

“I would like to cancel please send package and details to return phone too and bill me for monies owed as of now.. phone and service is rubbish linda hargreaves”

Helpful Report

(Nokia Lumia 625 Black Refurbished) - Posted 10 years ago

Hello Linda, Thank you for your review. I’m sorry to hear you’re not happy with you handset. I’ve tried to contact you today however you were unable to speak to me. So that we can discuss this further please contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Tom E2save.com support team

Posted 10 years ago

“I was promised an upgrade 5C16GB and this is what was agreed. They sent me a 5C8GB and when I eventually got through they told me that they were unable to offer me a16GB. This i find shocking when I was promised a 16GB. I have sent the phone back and has cost me £8 as I have had to send it registered. Very disappointing experience with this company.”

Helpful Report

(Apple IPhone 5c 8GB White) - Posted 10 years ago

Hello Michael, Thank you for your review and thank you for taking my call. I have actioned everything that we discussed today and left notes with what I've offered to you. Kind regards Tom e2save.com support team

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews