“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Absolutely disgusted with the service, the phone was originally sent to carphone warehouse in Elgin instead of INVERNESS where I live. When I went in to carphone warehouse shop in INVERNESS to pick up phone, I asked for some help transferring my contacts from my old phone to new phone, was told they couldn't do that. I was so disgusted I told them I did not want the phone and was just going to leave it for them to return. I was then advised I could not do this as the phone was now my property. To say I was absolutely disgusted is an understatement. I then went into the Vodafone shop in INVERNESS and the young girl there was so helpful, she set up my new phone for me and transferred all my contacts for me, simple!!!! So, my question is, how come carphone warehouse just could not be bothered?? Useless. I just wish I had gone direct to the Vodafone shop in the first place, they were amazing.”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 10 years ago

Hello Joan, Thank you for your review. I’m sorry to hear of the lack of support being offered by your local Carphone Warehouse store. I’ve emailed the store manager and passed on your feedback. We rely on Carphone Warehouse to provide technical support for our customers so to hear you were turned away is disappointing. I’m happy to hear your issue has been resolved and apologise again for the inconvenience. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 10 years ago

“After Initially being very happy with the deal I received for my contract update / this was short lived . My new phone was arranged to be delivered to the nearest car phone warehouse / because my address was wrong on the system and they couldnt change it - which was fine - i was happy to pick it up - I then recieved a text later that day saying my phone would be delivered the next day - only to my old address !!! After trying on numerous occasions to try and get hold of someone - I had no choice but to delay the order being delivered to the wrong address to buy more time to sort it out !! It then took me a ridiculous amount of time to actually speak to a human being and when I did - they said they were sorry about the mix up and the lady I spoke to said this would be sorted and that my new phone would be delivered to my nearest car phone warehouse . I was working on that day I believed it had been delivered but went in the next day to the car phone warehouse only to be told it wasn't there and that it had in fact been delivered to my old address - not once but twice !!! Thankfully the people that live there were honest to refuse to take it !!! I again am trying to get to speak to a person - which seems impossible with this company / so I'm still without my phone and can't speak to anyone !! The customer service is abismal and I am very angry with the ongoing situation !!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

Hello Deborah, Thank you for your review. I am sorry for the situation that has arisen regarding your account and delivery of your upgrade handset. I have attempted to call you today in order to resolve this but unfortunately you were not available. Please respond via this review and I will call you back as soon as possible. Kind regards David E2save.com support team

Posted 10 years ago

“Terrible, the man I felt with wasn't helpful at all and then he got all my order wrong so had to send it back and cos I needed it ASAP they couldn't do it cos they had to wait for the telephone recordings to come back and 4 working days later they still wasn't back!!!”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Louise, Thank you for your Review. I apologise for the challenges you appear to have faced when placing an order and that you felt the agent you dealt with was unhelpful. I can now see you have spoken with one of my colleagues to cancel this order and they have managed to resolve this for you. If there is anything further I can help with please do not hesitate to reply to this review with the best time to call and we can discuss this in detail. Kind Regards Charlie E2save Customer Support Team

Posted 10 years ago

“Not delivered on day specified only received phone still waiting for iPad phone not even the right colour come on is this really the way to do business”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Robert, Thank you for your review. I tried calling you this morning to discuss this but was unable to reach you. If you could please contact our customer service department at your earliest convenience and we can resolve this issue for you. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“The promised I pad is missing - the one came one week late”

Helpful Report

(Samsung Galaxy Ace 2) - Posted 10 years ago

Hello Elke, Thank you for the review you’ve left. I apologise for the delay you’ve experienced for your delivery of the free gift. Some of our gifts are dispatched via a 3rd party company and therefore there can be a short delay between when you receive the handset and the gift. However, your delay was longer than expected and we’re currently developing systems which will enable us to notify customers sooner if there is a delay with their gift. If you have any other issues that need addressing, please contact our customer services team who will be happy to help. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Had a phone delivered that I had asked to be cancelled 3 days earlier, a 52 minute wait to speak to someone in customer service (which I still haven't managed to do). No one willing to tell me how this company got my details! I was told the call was from car phone warehouse & now they seem to not have anything to do with E2Save & then to top it off had to pay over £7.00 to send back an item I didn't even want back!! To say I am annoyed is an understatement! Lets hope you get the return but right so you don't hold up my upgrade with O2 for much longer!”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Leanne, Thank you for leaving a review. I’m sorry to hear of your difficulties contacting our customer services team to resolve this issue. During this busy period we’ve experienced a big increase in orders and we’re taking on more advisors to assist with the increased contact volumes. To be clear the sales team that contacted you are part of Carphone Warehouse’s upgrade reminder service team but they are based in the same offices as e2save. This can sometimes cause confusion as to who processed your order due to the location of the sales team. I can see that you’ve now contacted our customer services and your query has now been resolved. If there’s anything else we can assist with then please don’t hesitate to contact us. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Don't make the same mistake as me, and order from these clowns!!! First, I placed the order on line and then got a text to call a 0871 number. Called it and was on hold for over 32 minutes @ 10p per minute. When it was finally answered, the agent could not find the order for the first few minutes. Then said it was ok nothing was required. Then DPD came to deliver, I changed to 'driver to neighbour'. They delivered to an address over 124 miles from me!! Then I called e2save, was on for 21 mins, 35 mins and 33 mins but no answer!! then did voice chat, said I would have to call... tried several times, no answer. Waste of time. Revoking payments from bank instead.”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 10 years ago

Hello Farooq, Thank you for your review and for taking the time to discuss this with me on the phone today. I am sorry for the issues that you have had regarding your delivery and experience with us. As advised on the phone the account is now closed, therefore if you would like to order from us again, you will need to make a fresh order. Kind regards David E2save.com support team

Posted 10 years ago

“Ordered a Samsung galaxy S5 on a cashback deal that the telephone operator agreed to pricematch with another carphonewarehouse site. When the order details came through the price, you guessed it, was not the agreed price. So after four very long phone calls i am told that i have to return the phone as they cannot do the deal! Drrr whatis the point of the telephone opertor checking with his management to a deal that cannot be fulfilled.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

Hello Anil, Thank you for your review. I want to apologise if the deal you had discussed was not what was processed. I tried to call you today to discuss this however you were unavailable to take my call. Any tariff disputes can be resolved by us investigating the sales call. Please let me know the best time to contact you so discuss your review. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“Very unfriendly customer support who never listens to your concerns & dont put effort to resolve it. Always in a hurry to end the call. Very disappointed.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

Hello Vinay, Thank you for your feedback. I'm sorry that after speaking with our customer services team you've been left feeling like you've not been listened to or valued. This isn't how we believe customers should feel after speaking with us and your feedback will be passed on to ensure necessary actions are taken to avoid this being repeated. After looking at your account I'd like to confirm that the last adviser you've spoken to has advised you correctly and would recommend you pursue this. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Absolute terrible service, extra payment taken from card more than promised! In addtion orders cancels for no reason, waste of time! Stay away”

Helpful Report

(Samsung E1190 Silver Refurbished) - Posted 10 years ago

Hello Hasan, Thank you for taking the time to discuss this matter with me on the phone earlier. As discussed the overcharge on your order will be refunded to you within 7-10 working days and I’ll be passing on your feedback to our pre-sale chat team to ensure they’re advising the correct information on all our promotional offers. If you require any further assistance then please contact our customer services who will be happy to help. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Have inform them I am not happy and I'm still waiting for them to ring me before the cooling off period ends”

Helpful Report

(Apple IPhone 5c 16GB Green) - Posted 10 years ago

Hello Lisa, Thank you for writing a review. We’ve tried to contact you regarding your on-going issue but haven’t yet been able to speak with you. The messages you’ve sent us have now also been responded to so please check your email to see if these have been received. Please contact our customer services team or provide me with your best contact number and we’ll be happy to assist you with this. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“Hi I ordered a phone and free gift iv only got 2 of the gifts I'm still owed a apple TV boxs I'm think of ending my deal coz I'm paying £53.50 a month iv range them and still not go what I'm paying for and thay say that it takes two days after the phone is dropped off I had time off work to wate for it and it taken them 7 days”

Helpful Report

(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

Hello Sean, Thank you for your review. It was great to be able to speak to your earlier regarding the delay with your gift. I hope that now I’ve provided you with an update on this you’ll be feeling reassured that your full order is being fulfilled. I do apologise for the initial delay and any inconvenience this caused. Kind regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“I received my handset only 4 days later than expected. I was told my free gift would arrive 2 working days later. That was 18 November it is now the 1 December and I still haven't received it. I have been communicating with Customer Services both by phone and email. I have been 'guaranteed' on 3 occasions it would arrive the next day bit to no avail. I was told on the phone and even have emails from them telling me it would arrive on specific dates but no. The last time i spoke to customer services they said they had checked with the relevant department and that the gift had been despatched to the couriers. I called the couriers and they have no record of any delivery for me. They told me E2save would have a consignment number if that had been the case but E2save say they dont know what a consignment number is they only have an order number which is a complete lie.”

Helpful Report

(LG G3 S Shine Gold) - Posted 10 years ago

Hello Keith, Thank you for your review and for accepting my call earlier. I apologise for the delay in your gift order being processed. I’m happy to confirm your gift is out for delivery today via DPD courier service. Kind regards, Chris, E2save.com support team

Posted 10 years ago

“I purchased the new iphone 6 just over a week ago and paid £99 for the phone. The phone came very quick however I hVe not been able to use the phone as the SIM card does not work. Contacted e2save last Wednesday (the phone call cost me £3.30) I was advised that the SIM card didn't work and they would need to send me new one. I was then advised that I would receive this last Friday on today, lastest. Safe to say I have still not received the SIM card and cannot do anything with the phone which is pretty poor as I have paid £99 for the phone. I asked if I would be reimbursed in any way and I was told I would receive a check for £28....this will take 6 weeks however. E2save seem to have some really good deals but the service is very poor. If my SIM card does not come tomorrow I will no doubt have to call again (at 30p per minute from your mobile).”

Helpful Report

(Apple IPhone 6 16GB Gold Ii) - Posted 10 years ago

Hello Gabriella, Thank you for your review. I tried to call you today however you were unavailable. I apologise for the issues you’ve experienced. We have an update on the status of your new simcard. Please call us on 01509 610 888 so we can discuss further. Alternatively please let me know the best time to call you. Kind regards, Chris, e2save customer support

Posted 10 years ago

“I never receive my phone yet I am still waiting. I don't know what happen..... Plz solve this problem many thanks. Regards Raheel anjum 07538920821”

Helpful Report

(Samsung Galaxy Alpha White) - Posted 10 years ago

Hello Raheel, Thank you for your review. I’m sorry for the delay in you receiving your order. I’m happy to confirm the issue has been resolved and your order was delivered successfully. Kind regards, Chris, e2save customer support

Posted 10 years ago

“Received a call from E2save, telling me that they could save me money as my plan was charging me too much as I no longer had to pay for my handset. I ask them not to change anything on my tarrif eg unlimited calls, texts, data etc. Later on I found out that they had taken away the NHS discount that I had on my account for years, and they had also reduced my data from 2G to 1G. I will never use them again.”

Helpful Report

(Pay Monthly Micro SIM) - Posted 10 years ago

Hello Vida, Thank you for your review. I tried to call you today however you were unavailable. Any discounts that you had on your previous tariff would not carry over also our sales agents wouldn’t have known if you had this discount unless you made the agent aware of this. Please let me know the best time to contact you so we can discuss further. Kind regards, Chris, e2save customer support

Posted 10 years ago

“Shocking customer service.”

Helpful Report

(HTC One M8 Gold) - Posted 10 years ago

Hello Tania, Thank you for the review. I apologise for any challenges you appear to have faced and have attempted to call you today in order to resolve these for you. If you could reply with a time and day convenient for yourself and I will be happy to call you to discuss this in detail. Kind regards Charlie Mobiles.co.uk support team

Posted 10 years ago

“Phone was purchased through e2save. The deal said cashback. No cashback details were shown on the my account page. On trying to ring them on the advertised number which it seems is the carphone warehouse I was asked to contact e2save by email to ask them to update the details. An email was sent and a reply received saying that it would be sorted within 72 hours, that was 15/11/2014. It is now 20/11/2014 and still not sorted.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 10 years ago

Hello Alan, Thank you for your review. I tried to call you today however you were unable to take my call. I apologise for the delay in updating your account with the new cashback deal. I’ve chased this up today. Once the change is confirmed I will email you with a new order number. Kind regards, Chris e2save customer support

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews