“Very poor and badly manage service here despatched the Fone without carrying credit checks apparently which was there error and then expected me to return the phone because they messed up and the network wouldn't connect the line and then expected me to place another order with them I think not give these guys a wide miss”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

Hi Casseas, I'm really sorry to hear that you have received a phone without the credit checks being ran. I understand how frustrating this would be. As the goods remain our property, we would require the phone back. However, I would gladly arrange for a collection to take place. Please provide me with an order reference so I can do this for you. Many thanks, Grace Customer Support Team

Posted 10 years ago

“I bought monthly contract from e2save but unfortunately I reveived faulty mobile and while complaining I received very polite customer services that replacement would be sent. But again received faulty mobile. Simply wasting of time and money. I will never ever do business again with e2save”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Zia, Thank you for your review. I’m sorry to hear the two handsets that you received were both faulty. This is unacceptable and should not have happened. An investigation will be made with the warehouse to ensure out refurbished handsets are quality checked before being dispatched to customers. So that I can investigate and put things right, please could you provide your order ID so I can look into the account and contact you. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time so I may call you and look into this and put things right. I look forward to hearing from you and once again apologise for the inconvenience this has caused you. Kind regards, Mohammed E2save support team

Posted 10 years ago

“Received the phone within 1 day of order placed. But the device pack secure seal was broken and the device pack was also teared down. They advertised the device as a brand new with EE contract. But they have definitely sent either a refurbished or grade 2 phone. I couldn't believe they did this and I had to return the device and cancel the contract.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Ravikiran, Thank you for your review. I’m sorry to hear the handset you received was opened. I can assure you the handset was brand new and not refurbished. The seal was opened as the warehouse performs spot checks of around 25% of the handset. This is done to ensure all the items are in the box when received from the manufacturer. I apologise for any inconvenience caused. Kind regards, Mohammed E2save support team

Posted 10 years ago

“Had the worse nightmare ever using u I do not want anymore r mails or phone call of u ever again”

Helpful Report

(Apple IPhone 5c 16GB Yellow) - Posted 10 years ago

Hi Jane, I'm really sorry to hear that you have had a bad experience with us and no longer wish to be contacted by us. If you could kindly provide me with your mobile number, I will have this removed from our marketing list. Many thanks Grace Customer Support Team

Posted 10 years ago

“IVE TRIED REPEATLY TO CANCEL THIS PHONE AND NO ONE HAS TOOK ANY NOTICE OF ME I THOUGHT THIS PHONE WAS JUST £4.99 A MONTH BUT IT TURNS OUT YOU HAVE TO PAY £14.99 A MONTH WHICH WAS MISLEADING ON MY PART I THOUGHT IM NOT PREPARED TO SEND MY BILLS EVERY FEW MONTHS TO CLAIM MY MONEY BACK THANKYOFOR YOUR HELP I MUST SAY YOULL BE GETTING THE PHONE BACK ANY WAY”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello Derek, Thank you for your review. Please accept our apology for the issues you’ve had with trying to cancel the order and the issue with the price. The effective monthly cost after cash back would be £4.99 a month. The monthly line rental will be £14.99 but after cash back it would be £4.99 I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you. If you incurred any costs in sending the handset back, we would be happy to issue a full refund. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 10 years ago

Hello Derek, I'm sorry to see that we have not yet received a response to our request for a best contact number. Can you please provide us with this if you wish to talk about this further? Many thanks, Grace | Customer Support Team

Posted 10 years ago

“Very sly, within 1 sec of me realising that it had gone up to 14.99 , i tried to stop the transaction, But no , there is no quick reply, Kept saying do not send the goods, but not only did you carry on, you left the goods with a neighbour upstairs, So then i have to log-in to get information to send goods back, which resulted in me having to pay 7.15 to return the goods by special royal mail, And you also have the cheek to take 0.01 out of my account, You hide all the details of exactly what a person has to do to get yr offer of 4.99 a mth, Send this, send that, Just read yr e-mail , Best time Wed , 11am-12.30 . or after 4pm , Give me time to flip open my fone and answer, 07833578790 or 01892673032 Thanks for yr reply, look forward to hearing from you Regards Jennifer Davey, So wheres my 7.15 that i had to pay to send the unwanted fone back, And not only that i find out you are trying to charge me on my vodafone account the 13.68. This is not over by a long chalk”

Helpful Report

(Nokia Lumia 630 Orange) - Posted 10 years ago

Hello Jennifer, Thank you for your review. I’m sorry for the confusion about the cash back deal with your order and I’m sorry to hear you had to pay the postage costs. I’ve tried to call you to discuss this further but unfortunately I’ve been unable to get through to you. Please let me know the best time and contact number so I may call you and issue a full refund. I look forward to hearing from you so we can put things right. Kind regards, Mohammed E2save support team

Posted 10 years ago

Hi Jennifer, We have noticed that we have yet to receive a response to a best time to contact you. Can you please provide this if you wish to discuss this any further. Thanks, Grace | Customer Support Team

Posted 10 years ago

“I bought the mobile as I was recommended by my sister and she advised me that we would get a referral fees but as I placed the order online I couldn't find the recommend family & friends option so I placed the order online on Wed and gave a ring to the sales team 2 mints after placing the order. i explained them about the referral and they advised me that I need to speak to customer services which i did the very next day but I was told that my sister needs to speak as she was the only who referred me she has spoken to the customer services team and all they say is we would not give you a referral fees This is really disappointing customer services and it leaves a rather bad taste I a m in the process of refunding the handset as this is totally unacceptable”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Divya, Thank you for your review. We’re sorry for the issues you’ve had with the order. As your sister referred you, she is entitled to the refer a friend scheme. For us to process the payment, your sister will need to call us and provide us with your details and advise she referred you. Once this is done we can then submit the claim for her. Please accept our apologies for the lack of information that was provided. I can assure you that we will honour the referral. Thank you for your patience and understanding. Kind regards, Mohammed E2save support team

Posted 10 years ago

“Ordered an iphone6 recieved the next day only for it to be locked to another network!! Sent the iPhone back and asked for a replacement, still havnt received the replacement, rubbish!! Been without a mobile for 6 days, my livelihood is mobile dependant and I've lost business due to this, would not recommend to anyone stay clear.”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Lewis, Thank you for your review. I am sorry for the problems that you have experienced with your handset. I can see that you have already discussed this with us and you have been advised what is going to happen next regarding your replacement handset. You should have received an update from DPD regarding the time of your delivery. If you have any further issues regarding your order please don’t hesitate to contact us. Kind regards, David E2save.com support team

Posted 10 years ago

“I am totally dissapointed with this phone I dont like it at all Its tinny it does nothing its cheap and tacky I wish I had never ordered it It was said to be an upgrade and its terrible I hate it (Nokia 220)”

Helpful Report

(Nokia 220 Black) - Posted 10 years ago

Hello Linda, Thank you for your review. I am sorry to hear that you are unhappy with your handset. I have tried to call you today to discuss this further but unfortunately you were not available. Please let us know what handset you would like to exchange this for and we will certainly investigate this for you. We look forward to hearing from you. Kind regards, David E2save.com support team

Posted 10 years ago

“I can not believe my phones had the seal broken, that is not acceptable!”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hello Stuart, Thank you for your review. I am sorry that you are not happy with the broken seal on your handset. I can see that you have already discussed this with a customer service advisor who has explained that sometimes our warehouse break the seal in order to batch check an item. This is to ensure the manufacturer has sent all the relevant items. This does not affect your rights in terms of return or exchange and I assure you the handset will not have been tampered with. Kind regards David E2save.com support team.

Posted 10 years ago

“Had to send phone back as the screen was chipped and aluminium casing was dented. Waiting for replacement. Had to send the mobile via royal mail for £8 insured.”

Helpful Report

(Apple IPhone 6 16GB Grey Refurb) - Posted 10 years ago

Hello Daniel, Thank you for your review and accepting my call today. As per our conversation, sending the handset back to us via Royal mail special delivery if you are not available for a collection under an exchange is necessary. This is for track, trace and insurance reasons. As this was a damaged item not caused by you this will naturally be reimbursed. I am sorry that you did not receive the item in excellent condition to begin with but glad we could resolve this for you in the first instance. Kind regards David E2save.com support team.

Posted 10 years ago

“good deals but very poor and expensive communication from e2save. Selected the insurance but when needed they said it doesnt exist, clearly there on the email I received after ordering, yet denied by e2save and phone care when I thought I had lost phone, luckily I did not need it. Disappointed Shows how these big companies operate, under different names and always give wrong misleading information. Speciality is taking money not offering service.”

Helpful Report

(Apple IPhone 6 Plus 16GB Silver Refurb) - Posted 10 years ago

Hello Ahmad, Thank you for your review and for accepting my call earlier. I firstly want to apologise for the issues you’ve experienced with your order and have fed this back to our IT department as well as the agents you had received correspondence from. I’ve sent you my personal email address, please forward me your bills so I can organise a refund for call charges. I thank you for your patience. Kind Regards, Chris E2Save Customer Support Team

Posted 10 years ago

“This is a scam. I have refused to accept the parcel,have tried to contact e2 to no avail. Today,27 Jan.2015 I am still awaiting confirmation I have rejected delivery of the mobile using the only ref. no.given78644488. Item was despatched to me at 8 Swans Ghyll, Priory Road,Forest Row .RH 185PA. Please confirm cancellation and inform EE Orange that the mobile order is cancelled and you have receipt of it. Also please email me on this matter Thanks A Anderson-Dixon”

Helpful Report

(Samsung Galaxy S3 Mini Blue) - Posted 10 years ago

Hello Anthony, Thank you for your review. I have looked into your review today and can see this was resolved this afternoon at around 1.15pm. If there is anything further we can help with please do not hesitate to contact us or leave a reply with the best time to call and we will be happy to call you to discuss in detail. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“I was sent the wrong phone. A member of staff phoned me as I was going into a Doctor's appointment and I asked him to phone me back. No one has - and that was 3 days ago! Dreadful service!!!!!!”

Helpful Report

(Apple IPhone 6 Plus 64GB Space Grey) - Posted 10 years ago

Hello Stuart, Thank you for your review. In regards to your handset I will need to call you in order to discuss this further. You have left no best contact number for us to reach you on. If you could provide the best contact number I will be able to contact you today in order to have this resolved as soon as possible. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“I wish I never bothered with an upgrade. Problems keeping my original number.”

Helpful Report

(Apple IPhone 4s 8GB White) - Posted 10 years ago

Hello Stephen, Thank you for your review. I apologise for the challenges you have faced while trying to upgrade your contract and keeping your current mobile number. If you could reply with the best time for me to contact you, I will call you directly in order to discuss this further. Kind Regards, Charlie E2save Customer Support Team

Posted 10 years ago

“You operate a service that appears to be CPW but are actually e2save.com.I was sent a new 'phone with an inactive SIM that took me 5 days to activate with O2.When I called CPW customer services they re-directed me to e2save,washing their hands of the issue and saying it down to you.Your customer services gave me no useful advice and I ended up having to go to an O2 shop to get the phone sorted. I never want to deal with any Dixon CPW store or associated company again,I dislike one firm hiding behind the other and fobbing off the customers.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 10 years ago

Hello Derek, Thank you for leaving a review. It appears that you’ve been contacted by the Carphone Warehouse Upgrade Reminder Service who shares offices with e2save.com. I believe this is why you were referred to us when you contacted Carphone Warehouse as the location of the branch that processed your order would match with our location. I do apologise if the sales advisor didn’t explain to you clearly why your new sim remains inactive for around 5 days. This is to allow time for the parcel to arrive as if the new sim activates early you’d be left without connection on your original sim. I appreciate the time you’ve taken to leave a review about your experiences with us and will pass this information on to improve our services in the future. Kind Regards, Charles e2save.com Customer Support Team

Posted 10 years ago

“After one week still waiting for the contact to arrange exchange faulty item. Houndreds emails with an ask about my details and nothing else , nothing more. Still waiting.”

Helpful Report

(Samsung Galaxy Alpha Silver) - Posted 10 years ago

Hello Jakub, Thank you for your review. I’m sorry to hear your item has developed a fault. I’ve tried to contact you today but have been unable to reach you. If you’d like to discuss this further please contact me on 01519 610 888 or through your online account via the following link; https://www.secure-mobiles.com/customer_login/login?wlcode=www Kind regards, Thomas e2save.com support team

Posted 10 years ago

“We were either mis-sold an upgrade or were sent the wrong handset and they didn't want to admit to the mistake. On contacting the customer services I was then given more misinformation. On trying the live chat system on the website I got the correct information and was promised I would receive a callback the next day. That was 4 days ago and I am still waiting. I would not recommend this company to anyone.”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

Hello Allison, Thank you for your review. I tried to call you today however you were unavailable. I’m very sorry for the situation. If you can let me know the best time to contact you I’d be able to discuss this further. Kind regards Chris e2save.com support team

Posted 10 years ago

“IM not happy with this phone, as the phone slow , small and really carnt do anything with it unlike other phone i have seen or used. IM dissatisfied”

Helpful Report

Posted 10 years ago

Hello Steven, Thank you for your review. I’m sorry to hear you are dissatisfied with your handset. Please can you provide me with your best contact number and I’d be able to arrange a call back, alternatively you can call us on 01519 610 888, we can then discuss your issue to the point of resolution. Kind regards, Jodie, E2save Customer Support team.

Posted 10 years ago

“One of the worst services I have been offered. False promises, failing to meet timings and messed around with my network, which has had a knock on effect with regards to answering my emails text mesages etc. I will never use them again and think Carphone Warehouse should be ashamed to be associated with them!!”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Rory, Thank you for your review. I tried to call you earlier however I was unable to reach you. Please let me know the best time to contact you, alternatively you can call us on 01519 610 888, we can then discuss your issue to the point of resolution. Kind regards, Jodie, E2save Customer Support team.

Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews