“I was upset to hear that I had been refused my phone and that there was a problem with my credit check. But then a very helpful person phoned about my phone and said there had been a mistake and sorted everything out. 5 stars to her for sorting it out, and for the phone and the rest of the service.”

Helpful Report

(Samsung Galaxy Young Red Refurbished) - Posted 9 years ago

Hello Susan, Thank you for your review and for taking my call. It’s great to hear that our sales agent was able to resolve this issue for you. If you have any other queries please contact me for free using our live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 9 years ago

“5 days after agreeing contract with E2 save- I have no phone service, my prior phone has been disconnected but details of my contract have no been sent to EE and so new phone not activated. I am very disappointed with this service.”

Helpful Report

(Nokia Lumia 630 Black) - Posted 9 years ago

Hello Janet, Thank you for your review. I’ve tried to call you today but was unable to reach you. If you wish to discuss this with me, please use our free live chat service via https://www.secure-mobiles.com/customer_login/login between 9am and 8pm Monday to Friday or 9:30am to 6pm on Saturday’s. King regards Thomas e2save.com support team

Posted 9 years ago

“Asked for billing to be taken each month from credit card and the person I was talking to says she needed sort code so for this reason I will be retuning the phonealso it is quite difficult to open the phone to put battery in”

Helpful Report

(Nokia Lumia 530 Green) - Posted 9 years ago

Hello Anne, Thank you for your review and for taking the time to talk to me today. Unfortunately many networks do require a direct debit to accept payment otherwise you may be charged for an alternative method. Kind regards Chris e2save.com support team

Posted 9 years ago

“All a bit of a nightmare to say the least! Still ongoing problem with SIM card...want to keep my old no. They changed it!,,,ah.”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 9 years ago

Hello Geraldine, Thank you for leaving a review. I’ve tried to contact you today but was unable to reach you. I can see that since your review you’ve set up a return. If you wish to speak to me regarding this please contact me for free using our live chat service via https://www.secure-mobiles.com/customer_login/login Kind regards Thomas e2save.com support team

Posted 9 years ago

“I have only received the Nokia phone for my husband there is no sin of my Samsung I am very disappointed please update as to what is going on.”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Deborah I have tried to contact you regarding your order. Please can you provide me with a best time to call you so I can get this resolved for you. Kind regards Scott Customer support

Posted 9 years ago

“I am very disappointed with the after sales service I have had the phone over 24 hours and still no service on it, I would like to remind you that I need to keep my old phone number, I am still struggling with getting my contact details down loaded. I have been to car phone warehouse for help but they was unable to help me, and I can not understand why I have only got 6gb where my friends have 16gb please help thanks”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 9 years ago

Hi Ann I'm sorry to hear that you still have no service. I am currently looking in to this with the network for you and I will call you tomorrow with an update. Kind regards Scott Customer support team

Posted 9 years ago

“Got a cheaper deal offered by another network”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 9 years ago

“Got a cheaper deal offered by another network”

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(Apple IPhone 5s 16GB Gold) - Posted 9 years ago

“Was told by customer service person that i would get a £180 cash back which i would receive automatically but since i received the mobile and have been given a bill i havent heard anything about cash back ?? Was not told i would have to wait not happy at all very upset with lack of care once you sign up there interest in you fades away.”

Helpful Report

(Nokia Lumia 530 Black) - Posted 9 years ago

“Have to wait 5 days to activate sim but am already on new tariff hence having to not log on to internet unless at home on wifi due to restricted data allowance. Waited over 30 minutes on hold this morning and still never got through!!! Overall very dissapointed and would not have proceeded if I had been told about the 5 day wait for sim activation.”

Helpful Report

(Samsung Galaxy S4 Mini Purple) - Posted 9 years ago

“ordered 2 phones only received 1 cant get through to speak to anyone think i will be sending this one back and going elsewhere”

Helpful Report

(Samsung Galaxy S3 Mini White) - Posted 9 years ago

Hello Denise Thank you for your review. I’ve tried to contact you today but was unable to get through to you. I do apologise that you’ve not received your second handset. I look forward to hearing from you soon, to discuss your query further. Kind Regards Thomas e2save.com support team

Posted 9 years ago

“The phone is ok but why not yet received a laptop. He had to be in the package with the phone and to this day I do not have. Please explanation of the case.”

Helpful Report

(Huawei Ascend Y330 White) - Posted 9 years ago

Hello Andrzej, Thank you for the review. I’ve tried to call you toady but was unable to reach you. Please contact me using the free Live chat service through your online account via this link https://www.secure-mobiles.com/customer_login/login? to discuss this further. I look forward to hearing from you soon. Kind regards Thomas e2save.com support team

Posted 9 years ago

“I am still waiting on the number transfer taking place. Phone has been on since Tuesday 1st October and still not done yet.”

Helpful Report

(Nokia Lumia 635 Black) - Posted 9 years ago

Hello Gordon, Thank you for the review and for taking the time out to speak to me today. I’m sorry there was a delay with your sim swap. I trust this has now been resolved. If there’s anything further you need assistance with please don’t hesitate to contact us. Kind regards Thomas e2save.com support team

Posted 9 years ago

“Poor Customer Service, no product knowledge, long waiting response time, no responsibility to respons to customer needs, failed to keep up the promises, very rude agents they close the chat sessions on your face OVERALL RATING 0 /10”

Helpful Report

(Samsung Galaxy S4 Mini Pink Refurbished) - Posted 9 years ago

Hello Zarina, Thank you for your review, I’ve tried to contact you to discuss your experience however we don’t currently hold a valid contact number. If you can provide me with your best contact number I can investigate the service you have received. Kind regards, Chris e2save support

Posted 9 years ago

“Not overly impressed. I ordered through topcashback.co.uk, which offered £45 cash back. It tracked at £27. I know it's E2save's affiliate network, but E2save need to take some responsibility, we are (or were) their customers! Then there's E2Save's practices. I specified the delivery date, which was confirmed by email. Then it was changed by E2Save, then changed back by me. It did arrive though, on the specified date, and at the 1hr specified time, so credit to DPD, the delivery agent. Then I got my first bill from Orange. Charged from the date vI placed my order. With the odd extra billed for too. It took slightly less than an hour on the phone to Orange to sort out. Come on E2save, honour what we've signed up to, and don't tell the mobile companies what suits you best. Overall rating: could play fair and do much better.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 9 years ago

Hello Ian, I'm sorry to hear you're unhappy with the service you've received. I'd like to speak to you to discuss this further. I've tried to call you today however I was unable to reach you. If you could confirm your best contact number and when you're available I can call you. Kind Regards Charlotte e2save.com

Posted 9 years ago

“From ordering to delivery, the service was excellent! However, I found lack of clarity on the instructions on how to start the devise, contract information, troubleshooters instructions etc. were not there at all. Micro sim together with a sim adapter was provided but to a non IT expert , it wasnt clear enough on what to do. Also whilst entering into the contract, i provided my pac number but nothing is working at the moment. My sim card registration failed - dont know what to do!!”

Helpful Report

(Nokia 105 Black) - Posted 9 years ago

Hello Sudha, Thank you for taking the time to speak to me today regarding your issues, I am glad I could provide a resolution for you. If you require any further assistance, please don't hesitate to contact us. Kind regards David e2save.com support team

Posted 9 years ago

“i hade to make 5 phone calls to you for not doing your job properly.. also never got my cash back voucher from you!”

Helpful Report

(Apple IPhone 5c 16GB White) - Posted 9 years ago

Hello Christopher, Thank you for your review and for accepting my call earlier. I’m happy to confirm the issue has been resolved. If you have any further issues please contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris E2Save support team

Posted 9 years ago

“You cancelled my Original SIM before my new SIM ARRIVED !! Why ?? Caused me no end of grief !!!!”

Helpful Report

(Pay Monthly Micro SIM) - Posted 9 years ago

Hello Darren, Thank you for your review. I apologise your simcard has been turned off early, this is a known issue between ourselves and the network and we’re working towards preventing such issues in future. Please contact us via our live chat service for free, https://www.secure-mobiles.com/customer_login/contact so we can resolve the issue. Kind regards, Chris E2Save support team

Posted 9 years ago

“Paid for order to be here by 10am never arrived. Sitting here 3 hrs later still waiting.....”

Helpful Report

(LG G3 Metallic Black) - Posted 9 years ago

Hello Stephen, Thank you for your review, I’m sorry to hear your order has not received within the requested time. I tried to contact you earlier to discuss however you were unavailable. Please let us know the best time to contact you, alternatively you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris E2Save support team

Posted 9 years ago

“I placed my order online for 2 nokia Lumia 635 phones. The status on the website showed that the phones would be delivered the next day. Having not received the phones on Tuesday, I called the sales number only to be told that there was a problem with the order. Note that I needed the phones for my kids who started school today. As a result they dont have phones which leaves me in a very difficult position. The order was finally resolved by Simon, and a thanks to him, however, I do feel the company did not make any attempt to contact me to resolve the problem. Instead waited on me to call their very expensive number and wait to be connected to an operator. Overall it left me feeling let down by a company that I have just purchased 2 handsets from. I am still waiting on delivery, hoping there is no problems there. I do feel that I should be compensated for the inconvenience.”

Helpful Report

(Nokia Lumia 635 Black) - Posted 9 years ago

Hello Tasneem, Thank you for your review and for accepting my call earlier. I apologise for the delay, I can confirm we were experiencing a system outage on the 2nd and 3rd of September which prevented us from processing orders. Our IT department is working to improve our systems to prevent this from happening in the future. If you experience any further problems relating your orders you can contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris E2save.com support team

Posted 9 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews