E2save Reviews

4.4 Rating 4,639 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,639 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasnt to happy as my phone was switched off ie the sim before the new one had arived so iwasnt able to call out or send messages or look up any media for nearly two days . Not thebest for me as I have investment news I need to ccheck up on .”

Helpful Report

(Pay Monthly Micro SIM) - Posted 9 years ago

Hello Derek, Thank you for your review and thank you for taking the time to speak with me today. I hope the issue is now resolved for you. If you have any other queries please feel free to contact us. Kind regards, Tom E2save.com support team

Posted 9 years ago

“Told item could be delivered in 24 hours on a Friday then got delayed over a weekend so had to wait for Monday delivery. Told I would get an email with delivery time slot. No email received. Phone got delivered. Husband walking the dog so missed delivery because we did not know what time it was coming. Had to re- organise delivery. Bought the special offer package of car holder, car charger and gel care. My phone is pink colour and I get sent a black case, can't see colour of phone at all. Bit useless.”

Helpful Report

(Apple IPhone 5c 16GB Pink) - Posted 9 years ago

“I have found this phone very difficult to operate( without a Phd in high tech stuff).It is not user friendly and did not even have an instruction manual.I'm considering returning it.”

Helpful Report

(Nokia Lumia 630 Green) - Posted 9 years ago

Hello Robin, Thank you for your review. I tried to contact you to discuss your order however you were unavailable to take my call. Many manufacturers choose to list full manuals online instead of supplying paper manuals. To discuss this further you can contact us via our live chat feature for free by visiting, https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris E2save.com support team

Posted 9 years ago

“I've paid for my phone to arrive before 10 today ,only to be told by DDP that it's coming between 1130/1230 ,would not of put this on hear but cannot get thought to live chat earthier so poor I think”

Helpful Report

(Samsung Galaxy S5 Electric Blue) - Posted 9 years ago

Hello Zoe, I’ve tried to call you to discuss your review however you were unavailable, If you would like to discuss this further please contact us via our live chat service, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris E2save.com support team

Posted 9 years ago

“Overall the service is poor.”

Helpful Report

(Apple IPhone 5c 16GB Green) - Posted 9 years ago

Hello Ferdinand, Thank you for taking the time to speak to me today. I am sorry for the experience that you have had with us but I am glad I could resolve your issues today. Kind regards David e2save.com support team

Posted 9 years ago

“not very happy with time I am waiting for cashback would not took out the contract only for cashback been waiting two months”

Helpful Report

(Samsung Galaxy Y White Refurbished) - Posted 9 years ago

Hello Peter, I am sorry that you have not yet received your cashback. I can see that you have spoken to my colleague James who has resolved this issue for you. Any cheque we send out can take anywhere up to 8 weeks to arrive due to being sent via non-trackable post. I apologise for any inconvenience this may have caused. Kind regards David e2save.com support team

Posted 9 years ago

“I was promised a £60 loyalty cheque but I still have not received it. Also the contact number is not free so have to pay to call you. I was under the impression I had unlimited data I found out I have 5 gigs and it ran out last month. I wish I had gone for the upgrade I was offered in the shop if I am honest.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 9 years ago

Hello Donna, Thank you for taking the time to speak to me today and I’m glad I could reach a resolution regarding your queries. I will call you back next week with an update regarding our discussion. Kind regards David e2save.com support team

Posted 9 years ago

“Good deals but they add insurance without permission and you can’t get hold of anyone there except on the sales line, when they redirect you to online chat that just crashes or says nobody is currently available. VERY frustrating! Please sort it out.”

Helpful Report

(Nokia Lumia 520 White Refurbished) - Posted 9 years ago

“waste a space it cost me money ringing them trying to sort out a problem”

Helpful Report

(Nokia Lumia 630 Black) - Posted 9 years ago

“The phone has a mind of its own! The tablet doesn't work.I am certainly not going to recommend either to anyone else.”

Helpful Report

(Nokia Lumia 520 Black Refurbished) - Posted 9 years ago

“My phone arrived fairly quickly but not able to use it as still waiting for it to be connected keeps saying no service but can work the Internet”

Helpful Report

(Apple IPhone 5c 16GB Yellow) - Posted 9 years ago

“I felt tricked into paying £29.01 for a phone that is free with the package. When I challenged I was told it was made clear they e2save provide the phone not o2. Also why I was charged money to test my debit card when clearly you are already testing it to take the £29.01. Try other providers these phones are free and available elsewhere at no cost to you.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 9 years ago

“The Nokia product is very good ( as it is from any retailer) but sales and customer service is dreadful. I ordered a phone as a birthday gift and received an e-mail from E2Save confirming my order... Within an hour I received another-mail telling me it was not is stock and would not be delivered... I tried to reply - bounced back undeliverable.... I tried to phone, no answer.... I tried the customer chat line and after a wait Sid responded and understood that if I couldn't have the phone in time for a birthday eight days on I didn't want it, I'd buy one elsewhere. Sid cancelled the order and I cut and pasted that conversation into Word, half suspecting that something might go wrong.... Within minutes I bought the same phone elsewhere at £10 less and it came with a load of extras that E2Save's phone did not include. Software disc, a multi-national power adapter and of course a charger. That phone came the next day but days later I had another e-mail from E2Save saying that my order had been processed and would be delivered (too late for the birthday)..... Again I tried to answer the e-mail but it seems that address doesn't actually exist, I tried to call, no answer, I resorted back to the customer chat line and told my story to a different person. I was told I had to phone in to cancel my order but of course none of four attempts to call were answered.... None of this is coincidence, I believe it to be a tactic not to lose a sale.... One unhappy bunny £180 out of pocket...”

Helpful Report

(Nokia Lumia 520 Black) - Posted 9 years ago

“I WAS TOLD BY THE GENTLEMAN WHO CALLED SO SEE IF I WANTED TO UPGRADE I TOLD HIM THAT I HAD AN IPAD THAT I NO LONGER NEEDED BUT STILL HAD A FEW MONTHS TO GO ON THE CONTRACT HE TOLD ME THAT HE WOULD ARRANGE FOR THE PAYMENTS TO BE STOPPED THIS WAS A BLATENT LIE I HAVE CONTACTED ORANGE THEY RECOMMEND THAT I SPEAK TO ONE OF YOUR SUPERVISORS AS CONDUCT LIKE THIS GIVES THE WRONG INPRESSION TO FUTURE COSTOMERS”

Helpful Report

(Samsung Galaxy Ace Black) - Posted 9 years ago

“Cancelled agreement as e2serve could not connect to the network. The consequence of them trying and seemingly pressing the wrong settings left me without a proper working phone for several weeks. Having said that, the staff on the chat line were very helpfull.”

Helpful Report

(Samsung E1200 Black Refurbished) - Posted 9 years ago

“Poor, phone arrived promptly, but 56 hours after i still haven't been able to use it as have not received the ever so important error message on my old phone. I have tried to call e2save, and have left countless messages, but now they have their commission they don't seem to care about the customer.”

Helpful Report

(Samsung Galaxy S4 Mini Black) - Posted 9 years ago

Hello Emma, I am really sorry to hear that have experienced a delay with your connection going through. I have tried to call you to discuss this but I was unable to reach you. If you respond and leave another number you are available on, or visit us via our live chat service then I will contact you back as soon as possible. Kind regards David e2save.com support team

Posted 9 years ago

“The phone cover feels very cheap and ugly. Not sure if it protects the phone if dropped as looks very weak. The in car holder keeps falling from the window and no longer worth using. The in car charger seems to be working ok and does what it says on the description, hence poor rating and not very poor.”

Helpful Report

(Santok IPhone 5s Trio Pack) - Posted 9 years ago

Hello Elvin, Thank you for accepting my call earlier and discussing your review. I’m happy this issue has now been resolved. If you have any further problems with accessories please don’t hesitate to contact us. Kind regards, Chris E2Save support team

Posted 9 years ago

“Disappointed that they did not meet the required delivery date, even though it was ordered a week in advance”

Helpful Report

(Samsung Galaxy Y White Refurbished) - Posted 9 years ago

Hello Kevan, Thank you for accepting my call earlier, I'm happy the issue is now resolved. If you have any other questions please don’t hesitate to contact us. Kind regards, Chris E2Save support team

Posted 9 years ago

“When I was told that I am getting a delivery I was expecting everything that I ordered together not to have to wait for the other item to arrive which hasn't. You shouldn't advertise the package if its not going to turn up at the same time as the other one”

Helpful Report

(Nokia Lumia 630 Black) - Posted 9 years ago

Hello Sally, I have tried to call you today but was unable to reach you. I am really sorry that your delivery was not made together and that you may have had conflicting information. I have found that your delivery was made today at 13:51. I have you are happy with your product and if there are any issues please don'y hesitate to contact us. Kind regards David e2save support team

Posted 9 years ago

“Not happy with my ordered because the confirmation letter has not come with the order. The SIM cards weren't correct for my Iphone5”

Helpful Report

(Samsung Galaxy Y White Refurbished) - Posted 9 years ago

E2save is rated 4.4 based on 4,639 reviews