E2save Reviews

4.4 Rating 4,691 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,691 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“Have been a regular customer. Great service and highly reliable.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

“I have no idea who e2save are. Never heard of the company before. I did have a phone call about my mobile contract renewal, but was under the impression the phone call was from Carphone Warehouse. How did this company get my contact details?”

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(Samsung Galaxy J5 Gold) - Posted 8 years ago

Hello Susan, Thank you for your review. I’m sorry to hear you’ve not been informed of who e2save are. E2save are part of The Carphone Warehouse group. The team that called you do work for Carphone Warehouse. The team is based within the same contact centre as e2save. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Started out as a good service , but my new phone was delivered to wrong store and I spent over an hour tracking it down ????”

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(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hello David, Thank you for your review. I’m sorry to hear the handset was delivered to the wrong store. This will be investigated to see why this happened. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“Always problems, never solutions! If I place ONE order 2 phones that is because I want 2 phones, duh! Don't then send me 1 phone and 'cancel' the 'other order' - there was ONE order for 2 phones. again, duh!”

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(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

Hello Roger, Thank you for your review. I’m sorry to hear we were unable to process the two orders that you wanted. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“did not set up my phone to work. this has now taken 5 phone calls and 02 are sorting the problems out cw would not be recommended to any of my friends or collegues”

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(Samsung Galaxy S6 Edge 64GB Black Refurbished) - Posted 8 years ago

“Very quick and efficient, delivery was fantastic and exactly when they said it would be, which is a pleasant surprise. Would definately recommend. :)”

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(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

“Very impressed how quickly my phone arrived. Would certainly recommend to my friends.”

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(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

“E2save were quick and efficient on making sure I had the proper deal for me, my phone arrived as scheduled and everything was easy to set up. Definitely excellent service.”

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(Apple IPhone 6 16GB Silver) - Posted 8 years ago

“Great experience would highly recommend this company. Customer service was second to none.”

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(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

“I switched to E2 from anoth company and the process could not have been easier. The E2 team were knowledgeable and efficient and delivery of the new phone was within 24 hours. Really impressive!”

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(Apple IPhone 6s 16GB Space Grey) - Posted 8 years ago

“Excellent service all round, I was kept informed of expected date and time of delivery at all times and the delivery guy was very pleasant : 0)”

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(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

“I've given poor simply because the delivery arrived very quickly- although that's nothing to do with e2save and more a recommendation for DPD delivery! When it comes to e2save, it takes hours to get through to customer services. At this point, I have a phone that doesn't work properly and I can't speak to anybody to get a new one. It's just not good enough. I definitely wouldn't recommend e2save.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello Lauren, Thank you for your review. I’d like to apologise for the handset being faulty. I’ve tried calling you to discuss an exchange but I was unable to get through to you. Please let me know the best for me to call so I can exchange the handset for you. Alternatively you can call us on 01509 610 888 and a member of the customer service team can set up the exchange. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“I got a very Got a vert good deal thanks”

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(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

“Upon reading about this company , I decided to make a call in red to obtain get a new phone , the clerk I spoke to was very helpful and non persuasive , To the whole team , your staff are a credit to you . Very professional , easy to understand, if other company's operated like this then telesales etc would not get a bad name . Thank you indeed , I will definitely recommend yourselves in the future Regards N j Richards”

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(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

“Great service and fastdelivery. Best way to get your new phone”

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(Apple IPhone 6s 16GB Gold) - Posted 8 years ago

“The delivery was super quick and the product came perfectly new and I also found the best deal after looking everywhere.”

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(Apple IPhone 6s 64GB Gold) - Posted 8 years ago

“well the advert says pay 13.99 but the bill comes 17.99 i can read. I wonder if anyone complains anymore or they just accept rip off.”

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(Samsung Galaxy S5 Neo Black) - Posted 8 years ago

Hello Sandra, Thank you for your review. I’d like to apologise for the tariff being incorrect. This can be for two reasons. The first could be due to pro rata billing. The first month’s bill is usually higher due to this. As the bill is higher on the first month you will pay less on your last month. The second reason could be because of cash back. If you have cash back with your order then the effective cost will always be displayed. I’ve tried calling you to discuss this further but I was unable to get through to you. Please let me know the best for me to call you so we can discuss this further. I look forward to hearing from you. Kind regards, Mohammed e2save support team

Posted 8 years ago

“The deals offered on the website were excellent and was matched by the speed the order was processed, dispatched and the phone delivered by the courier,”

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(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

“Very good and quick service. I placed my order at 8am and my phone arrived at 14:00 the next day. Thanks :)”

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(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 8 years ago

“Cheaper contract, no phone charge. Quick, efficient service! Would recommend ????????”

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(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

E2save is rated 4.4 based on 4,691 reviews