“My SIM card was deactivated before my new phone arrived. This meant that I had no mobile for at least 48 hours which caused me a whole lot of inconveniences”

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(Samsung Galaxy J5 Gold) - Posted 8 years ago

Hello Karen, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Firstly I’d like to apologise your SIM card was deactivated before your order was received. We request a 5 working day delay before the new SIM is activated so I’m unsure how this has happened. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 8 years ago

“Nexus 5x, great product, e2save were very good, next day delivery 5”

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(LG Nexus 5X 16GB Black) - Posted 8 years ago

Hi Samuel Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Amy |e2save Customer Support team

Posted 8 years ago

“Phone Ordered and delivered very quickly. Excellent service and response”

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(Samsung Galaxy S7 Edge Silver) - Posted 8 years ago

Hello Simon, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy | e2save Customer Support team

Posted 8 years ago

“Absolutely brilliant service, kept up today with my order status, easy to navigate through the web site and select the right phone and tariff, another fantastic thing was I able tho get the phone delivered to my work address and I was also kept up to date of a time it would be delivered and I could follow my delivery with live tracking, if only all my orders online were this simple and hassle free. You're a real credit to online shopping”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 8 years ago

Hello Glenn Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 8 years ago

“It was super easy to use the website. It made choosing a mobile deal fast and straightforward without the hassle of going to multiple websites”

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(Apple IPhone 6s 64GB Rose Gold Refurb) - Posted 8 years ago

Hi Zainab Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 8 years ago

“Phone arrived really quickly. I paid extra for a specific time slot, although they still tried to deliver at a different time. Courier company sorted it out though. Hassle free nearly all the way, would definitely recommend.”

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(Samsung Galaxy A5 2016 Black) - Posted 8 years ago

Hello Claire We’re really sorry to hear DPD tried to deliver the parcel at the wrong time. We’re happy to hear DPD have resolved this and your parcel has now arrived; we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 8 years ago

“Quick and straightforward transaction which was processed speedily. Delivery arrangements made easily and regularly informed of progress.”

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(Apple IPhone 6 64GB Silver) - Posted 8 years ago

Hi Richard We like to pat ourselves on the back for getting things right, but have to hand this to DPD for such a super speedy delivery. Although… we’ll take credit for choosing them as your courier, only the best is good enough for our customers. We’ll all friends here. Amy |e2save Customer Support team

Posted 8 years ago

“Quick and easy good service. Great for those who dnt have the best credit.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello Daniel Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 8 years ago

“To Whom it may concern, I am deeply unhappy with the service I have received from you. firstly the caller who called me identified himself from the Carphone Warehouse. You are not Carphone Warehouse and I would NOT have agreed to an update from yourselves as I have gone to the Carphone Warhouse for many years where I have received an excellent service. Secondly I was told that I would need to put my phone sim card into my new phone when I received it. My phone went out of use approximately 1 hour after I received a phone call from yourselves; I was then left without the use of my phone from Thursday 2nd June until today Saturday 4th June. I was on call from work on 3rd June without the use of my phone which caused quite a few problems for me in my place of work. Thirdly I was sent a handset which was faulty and had to contact EE technical services. I spent 2.5 hours of my Saturday going through different processes trying to get my new handset to work. It wouldn't work as it is faulty. I then went to the Carphone Warehouse where I was told this had nothing to do with them. They were extremely helpful and agreed that your caller should not have identified themselves as being from their Company. I am returning the handset to you and do not want a replacement from yourselves. The only contact I wish to have is confirmation of receipt of the handset and a written apology for the way I have been treated. This has truly been an appalling experience and I shall guarantee that I will never recommend you to anyone. Regards Julie Ranson”

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(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello Julie, Thank you for your review. Please take this as our sincere apologise for the inconvenience caused by this. We are a part of the Carphone Warehouse, but we aren't the Carphone Warehouse direct and you should have been made aware of this on the call. I will pass this feedback on to make sure that this doesn't happen again. If you need anything else, please call us on our local rate number 01509 610 888 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 8 years ago

“I called up the customer service because the website at that time was having some issue. I was amazed by the way the agent took the call forward as if having years of experience in the job - calm and with full control of the situation. Was very happy at the end that they completed everything that was required in a very short period of time and everything was delivered within the time-frames mentioned. Excellent.”

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(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hi Evert Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 8 years ago

“Hi -bought an iPhone SE for my Daughter on Friday 3rd June at about 15.30 from E2save .After looking around my local mobile phone shops at lunchtime, who all said that Apple hadn't made enough SE's and couldn't get me one until the end of June at the earliest,we came home and looked online & found E2save's website. I spoke to a lovely lady who said she would call me back and proceeded to help me with my order,which all went smoothly. I received the phone by carrier Monday morning ( had time slot,so didn't have to stay in for it...) & my Daughters very happy with it as I am with the service.I will be using E2save again and have already told Family and friends how good and easy it is to buy from you.Keep up the good work and thanks again for all your help. Regards, M.Nequest”

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(Apple IPhone SE 64GB Gold) - Posted 8 years ago

Hi Martyn We're really pleased you are happy with the service we provide and thank you for recommending us to your friends and family! We hope your daughter is enjoying her new iPhone. Amy|e2save Customer Support team

Posted 8 years ago

“Phone arrived next day xbox arrived day after got txt alerts on eveything and emails very fast efficiant one happy bou for his birthday x”

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(Microsoft Lumia 550 Black) - Posted 8 years ago

Hi Samantha Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. We hope your son enjoyed his birthday! Amy |e2save Customer Support team

Posted 8 years ago

“It was a real pleasure even when there was a problem with my card transaction e2save explained what had happened and it was fixed in no time.”

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(Apple IPhone SE 64GB Rose Gold) - Posted 8 years ago

Hello Stephen Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 8 years ago

“awesome very fast servive easy to do and done in minuets and awsome”

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(Sony Xperia M4 Aqua Black) - Posted 8 years ago

Hello Andrew We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy e2save Customer Support team

Posted 8 years ago

“excellent service no hassle all was easy and straight forward had phone next day and was using it awesome like *****”

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(Sony Xperia M4 Aqua Black) - Posted 8 years ago

Hello Andrew We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Amy e2save Customer Support team

Posted 8 years ago

“My Blackberry arrived very quickly, but follow up service, although very polite and friendly a. gave me wrong advice regarding my PAC code b. Seemed to lose interest once I had bought the phone, so set up etc was a challenge. c. very keen to bill me for a month before I've had the phone/contract for a month! d. Customer service is non existent - they dont answer their phone, always sending you back to the web site that did not have an answer to my query! I'll reserve judgment until I've been with E2save for a few months - to date I'm not impressed”

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(BlackBerry Classic Black) - Posted 8 years ago

Hello Chloe, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you were given incorrect information regarding the porting of your number as well as the service our customer support agent provided. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 8 years ago

“Quick and easy to place the order, quick reply in regards to the order going through. Great customer service by the people who have contacted me in regards to my order. Would highly recommend to everyone i know.”

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(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hi Rizwaan We don’t hang about as we know you’re just as excited about receiving your gadget, as we are about having you as a customer. Although delivery is free, we don’t scrimp on service so you benefit from the cheapest deal and next day delivery with the help of our super-fast processing skills. Thanks for sharing the love, we think you’re fantastic too. Amy |e2save Customer Support team

Posted 8 years ago

“I found my experience with e2save very pleasant. At first I tried placing my order online but due to site issues I had to call. I got through to a very helpful and polite young gentleman who quickly found the deal I was initially looking at on the website. The order was processed and the handset reached me the following morning. Great service, highly recommended ????????”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

Hi Lewis We’re really sorry to hear our website was down when you tried to place your order but we are happy you got to speak to one of our sales advisors. Our friendly staff are not just a lovely bunch, they’re pros at finding quality deals, offering expert advice, and making your day. We’re delighted to hear we’ve put a smile on your face and a skip in your step, and will be sure to keep up the good work. Thanks for returning the favour, you’ve put a smile on our face too. Amy|e2save Customer Support team

Posted 8 years ago

“I received an unexpected phone call telling me I could have a new phone, it sounded like a good deal I could keep my old number, and as I was already an EE customer It should have been straightforward. My new phone a samsung galaxy arrived the next day as promised it is a great phone, or should I say it would be if I could actually use it. I have now been in receipt of this phone for 12 days and my number has still not been transferred accross to my new phone. My old phone a Nokia lumina lost service within 24 hours of the original phone call so why does it take so long to transfer it to the new phone. I spoke to someone last Thursday on the number on the delivery note they are apparently sorting it out but again it will take 5 days from that phone call.”

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(Samsung Galaxy J5 Gold) - Posted 8 years ago

Hello Suzanne, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Please let us know the best time to contact you regarding your review. Chris | e2save Customer Support team

Posted 8 years ago

“Phone delivered quickly but it took ages to finally get my number transferred to new phone and without a phone for a few days.”

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(Apple IPhone SE 64GB Space Grey) - Posted 8 years ago

Hello John We’re really pleased to hear your parcel arrived in good time, we hope you’re enjoying your new gadget. We’re sorry to hear your number took so long to port but are glad it is now resolved so you can use your phone fully. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews