“i am a new customer and i thing is a good service ,”

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello Lucia Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 9 years ago

“The initial service was good however my new phone was not due for 3 days and my current phone was instantly disconnected. Being self employed this created real problems for me. On contacting e2save re problem they were unable to help me and said it was an EE problem. Of course EE said it was an e2save problem so I was left to sort it out. This detracted from the initial good service.”

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(Apple IPhone SE 16GB Rose Gold) - Posted 9 years ago

Hi Grace We’re really sorry to hear your SIM card was disconnected; we have fed this back to EE now to stop this happening to any other customers. We’re happy to hear your now able to use your new contract and hope you enjoy your new phone. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 9 years ago

“Your phones may be returned to you as they don't work. EE keep pushing me off with different exsueses. I need my phone for my work ( no phone, no work ) as I have had no phone since Thursday I am loosing work. If this cannot be sorted today 15 th June you will get them back and I will go to Vodaphone.”

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(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello John, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you’re having issues with your recent order with us. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 9 years ago

“Great communication with the person I spoke to and also have me a great deal. I got a brilliant bundle assel as a free gift, have not recived the gift as off yet but I am very happy with the items I have recived thank you so much”

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(LG K4 Blue) - Posted 9 years ago

Hi Peter We don’t hang about as we know you’re just as excited about receiving your gadget, as we are about having you as a customer. Although delivery is free, we don’t scrimp on service so you benefit from the cheapest deal and next day delivery with the help of our super-fast processing skills. Your free gift is normally delivered 3 working days after your phone and we hope you have now received it. Thanks for sharing the love, we think you’re fantastic too. Amy |e2save Customer Support team

Posted 9 years ago

“I have to say this was so so so quick I put my order in at 4pm Thursday and it was in my hand at 10:30am Friday I would definitely go with you guys again! Thank you ????????????????????”

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(HTC 10 Gold) - Posted 9 years ago

Hi Katie We don’t hang about as we know you’re just as excited about receiving your gadget, as we are about having you as a customer. Although delivery is free, we don’t scrimp on service so you benefit from the cheapest deal and next day delivery with the help of our super-fast processing skills. Thanks for sharing the love, we think you’re fantastic too. Amy |e2save Customer Support team

Posted 9 years ago

“Amazing service, will recommend to everyone. Will by from them again.”

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(Huawei P9 White) - Posted 9 years ago

Hi Valerijs Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 9 years ago

“The advisor was friendly polite and went out of his way to ensure I got a great deal very happy customer”

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(Apple IPhone SE 16GB Rose Gold) - Posted 9 years ago

Hi Georgia Our friendly staff are not just a lovely bunch, they’re pros at finding quality deals, offering expert advice, and making your day. We’re delighted to hear we’ve put a smile on your face and a skip in your step, and will be sure to keep up the good work. Thanks for returning the favour, you’ve put a smile on our face too. Amy |e2save Customer Support team

Posted 9 years ago

“overall its been great the whole experience has been pleasant and I think this plan will really suit me thanks”

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(Samsung Galaxy J5 Black) - Posted 9 years ago

Hi Anthony We’re so pleased to hear you got a cracking deal on some awesome tech, all in the knowledge that you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Amy|e2save Customer Support team

Posted 9 years ago

“My SIM card was deactivated before my new phone arrived. This meant that I had no mobile for at least 48 hours which caused me a whole lot of inconveniences”

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(Samsung Galaxy J5 Gold) - Posted 9 years ago

Hello Karen, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Firstly I’d like to apologise your SIM card was deactivated before your order was received. We request a 5 working day delay before the new SIM is activated so I’m unsure how this has happened. I’d like to discuss this further, please let me know the best time to contact you. Chris | e2save Customer Support team

Posted 9 years ago

“Nexus 5x, great product, e2save were very good, next day delivery 5”

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(LG Nexus 5X 16GB Black) - Posted 9 years ago

Hi Samuel Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Forever yours Amy |e2save Customer Support team

Posted 9 years ago

“Phone Ordered and delivered very quickly. Excellent service and response”

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(Samsung Galaxy S7 Edge Silver) - Posted 9 years ago

Hello Simon, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Amy | e2save Customer Support team

Posted 9 years ago

“Absolutely brilliant service, kept up today with my order status, easy to navigate through the web site and select the right phone and tariff, another fantastic thing was I able tho get the phone delivered to my work address and I was also kept up to date of a time it would be delivered and I could follow my delivery with live tracking, if only all my orders online were this simple and hassle free. You're a real credit to online shopping”

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(Apple IPhone 6 16GB Grey Refurb) - Posted 9 years ago

Hello Glenn Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 9 years ago

“It was super easy to use the website. It made choosing a mobile deal fast and straightforward without the hassle of going to multiple websites”

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(Apple IPhone 6s 64GB Rose Gold Refurb) - Posted 9 years ago

Hi Zainab Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 9 years ago

“Phone arrived really quickly. I paid extra for a specific time slot, although they still tried to deliver at a different time. Courier company sorted it out though. Hassle free nearly all the way, would definitely recommend.”

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(Samsung Galaxy A5 2016 Black) - Posted 9 years ago

Hello Claire We’re really sorry to hear DPD tried to deliver the parcel at the wrong time. We’re happy to hear DPD have resolved this and your parcel has now arrived; we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 9 years ago

“Quick and straightforward transaction which was processed speedily. Delivery arrangements made easily and regularly informed of progress.”

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(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hi Richard We like to pat ourselves on the back for getting things right, but have to hand this to DPD for such a super speedy delivery. Although… we’ll take credit for choosing them as your courier, only the best is good enough for our customers. We’ll all friends here. Amy |e2save Customer Support team

Posted 9 years ago

“Quick and easy good service. Great for those who dnt have the best credit.”

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(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

Hello Daniel Everything about our business is tailored to our customer’s needs, from the different offers available on our phone contracts to our friendly approach. Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy e2save Customer Support team

Posted 9 years ago

“To Whom it may concern, I am deeply unhappy with the service I have received from you. firstly the caller who called me identified himself from the Carphone Warehouse. You are not Carphone Warehouse and I would NOT have agreed to an update from yourselves as I have gone to the Carphone Warhouse for many years where I have received an excellent service. Secondly I was told that I would need to put my phone sim card into my new phone when I received it. My phone went out of use approximately 1 hour after I received a phone call from yourselves; I was then left without the use of my phone from Thursday 2nd June until today Saturday 4th June. I was on call from work on 3rd June without the use of my phone which caused quite a few problems for me in my place of work. Thirdly I was sent a handset which was faulty and had to contact EE technical services. I spent 2.5 hours of my Saturday going through different processes trying to get my new handset to work. It wouldn't work as it is faulty. I then went to the Carphone Warehouse where I was told this had nothing to do with them. They were extremely helpful and agreed that your caller should not have identified themselves as being from their Company. I am returning the handset to you and do not want a replacement from yourselves. The only contact I wish to have is confirmation of receipt of the handset and a written apology for the way I have been treated. This has truly been an appalling experience and I shall guarantee that I will never recommend you to anyone. Regards Julie Ranson”

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(Apple IPhone SE 64GB Rose Gold) - Posted 9 years ago

Hello Julie, Thank you for your review. Please take this as our sincere apologise for the inconvenience caused by this. We are a part of the Carphone Warehouse, but we aren't the Carphone Warehouse direct and you should have been made aware of this on the call. I will pass this feedback on to make sure that this doesn't happen again. If you need anything else, please call us on our local rate number 01509 610 888 and we will be happy to help. I hope you have a great day. Kind regards, Ryan | e2save Customer Support team

Posted 9 years ago

“I called up the customer service because the website at that time was having some issue. I was amazed by the way the agent took the call forward as if having years of experience in the job - calm and with full control of the situation. Was very happy at the end that they completed everything that was required in a very short period of time and everything was delivered within the time-frames mentioned. Excellent.”

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(Apple IPhone SE 16GB Space Grey) - Posted 9 years ago

Hi Evert Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. Thanks again for your time, it’s greatly appreciated. Amy |e2save Customer Support team

Posted 9 years ago

“Hi -bought an iPhone SE for my Daughter on Friday 3rd June at about 15.30 from E2save .After looking around my local mobile phone shops at lunchtime, who all said that Apple hadn't made enough SE's and couldn't get me one until the end of June at the earliest,we came home and looked online & found E2save's website. I spoke to a lovely lady who said she would call me back and proceeded to help me with my order,which all went smoothly. I received the phone by carrier Monday morning ( had time slot,so didn't have to stay in for it...) & my Daughters very happy with it as I am with the service.I will be using E2save again and have already told Family and friends how good and easy it is to buy from you.Keep up the good work and thanks again for all your help. Regards, M.Nequest”

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(Apple IPhone SE 64GB Gold) - Posted 9 years ago

Hi Martyn We're really pleased you are happy with the service we provide and thank you for recommending us to your friends and family! We hope your daughter is enjoying her new iPhone. Amy|e2save Customer Support team

Posted 9 years ago

“Phone arrived next day xbox arrived day after got txt alerts on eveything and emails very fast efficiant one happy bou for his birthday x”

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(Microsoft Lumia 550 Black) - Posted 9 years ago

Hi Samantha Thanks for your kind words, this reconfirms we’re getting things right. And the service doesn’t stop here, we’ve got your back for as long as you need us. We hope your son enjoyed his birthday! Amy |e2save Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews