“Shocking service”

(Apple IPhone 6s 32GB Space Grey) - Posted 4 years ago

“Very good service. Reasonably priced and recommended on comparison websites.”

(Apple IPhone 7 32GB Silver) - Posted 4 years ago

Hi Antoinette, Thank you for your kind words, however, we can see you have given us one star. Please email us on Reviews@e2save.com if you would like to discuss anything regarding any issues you have had. Thanks Mohsin E2save

Posted 4 years ago

“Can really happy with the phone”

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(Sony Xperia L3 32GB Silver) - Posted 4 years ago

“Awful customer service. Called regarding a return 3 times over a 8 day period. None of the chats had been logged,which meant I had to explain everything over again on each call. On the call today the customer rep said that I had never had an order processed and not been charged. I now have to provide a ridiculous amount of info to prove money was taken from my account for the handset and now I'm being charged for a monthly direct debit that I don't have . Avoid”

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(Huawei P30 128GB Black) - Posted 4 years ago

“Worse choice I made they sends me a phone and a sim the sim wasn't even the one they had to match so sending back as not happy carnt even get my name right.”

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(Huawei P Smart 2019 64GB Blue) - Posted 4 years ago

Hi Shatona, We are sorry to hear that you are unhappy with your recent order if you do require any further help, please contact us at Reviews@e2save.com Thanks, E2 Save Michelle

Posted 4 years ago

“I got faulty phone !!!!!!”

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(Apple IPhone 8 64GB Gold Refurbished) - Posted 4 years ago

Hi Ilona, We are sorry to hear that you have received a faulty phone. We would like to check your order details to see if you are eligible for an exchange, please contact us at Reviews@e2save.com Thanks, Michelle E2 Save

Posted 4 years ago

“Picked my phone came the next day awesome”

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(Samsung Galaxy J6 Plus 32GB Grey) - Posted 5 years ago

“Really disappointed with the service I got, I was told I would get the phone delivered on Saturday which was what I needed as had got it for my daughters birthday.just after midday I logged on my account and tracked the delivery in which it said I wouldn’t get it until Tuesday. This resulted in me going 20 miles to pick up the delivery on a bank holiday weekend. Sorry but this wasn’t good enough. Also not been informed when I would receive the £120 redemption fee. still don’t know, not clear enough when advertised.”

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(Apple IPhone 6s 32GB Rose Gold) - Posted 5 years ago

Hi Daniel, We are sorry for the delay with your order, due to the bank holiday weekend deliveries may have been impacted. You can also view your redemption information by logging into your account. If you are having difficulties, please contact us at Reviews@e2save.com. Thanks Michelle E2 Save

Posted 5 years ago

“I haven’t received this yet, bought on Friday with next day delivery and it hasn’t come. I understand it was bank holiday but the option for next day shouldn’t have been an option”

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(OnePlus 6T 8GB RAM 128GB Midnight Black) - Posted 5 years ago

Hi Henry, You seem to have been waiting some time for your order, please could you contact us at Reviews@e2save.com. We'll need you to include your full name, address including postcode, mobile number and your order number within your email. Thanks Michelle E2 Saves

Posted 5 years ago

“Really poor experience so far. They delivered the wrong phone with a lower memory and I wouldn’t have spotted it but I checked the memory left once I uploaded my contacts. I called their customer service team who promised they would deliver the correct phone the day after. This hasn’t arrived but they have sent a label to return the incorrrect phone. I have to drive 5 miles to deliver this back. Looks like currently they want me to return the phone but haven’t delivered the new one so I will be without a phone. My advice to anyone using this company is to check the goods thoroughly when you get them as you may not have what you paid for.”

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(Apple IPhone 7 128GB Black Refurbished) - Posted 5 years ago

Hi Jonathan, We're sorry to hear you received the incorrect handset. If an exchange is required, the new phone will be sent once we receive the device you wish to swap back at our warehouse. We'd recommend getting the phone sent back to us via DPD using the returns label provided. Please ensure you retain a proof of postage when sending the handset. I hope this information helps. Many Thanks, Jade

Posted 5 years ago

“customer service goes out the window once they get your money. It is a disgrace have requested on a number od occasions paper work for returning mobile to be told will be emailed.....still waiting”

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(Apple IPhone XR 64GB Black) - Posted 5 years ago

Hello Lavinia Thanks for your review. I’m sorry to hear of the difficulties experienced trying to cancel your order. We've tried to contact you today to discuss this further, however you were unavailable. We’ve since reached out to you via email, and please don’t hesitate to contact us if there’s anything more you require. Kind regards Rebecca | e2save Customer Support team

Posted 5 years ago

“The line wasn't very clear, and I only heard Carphone Warehouse, as the caller. I now realise that I didn't buy from carphone warehouse at all. It was extremely embarrassing to go there to collect it, having purchased the phone from you As it turns out, I have an older "new" phone than carphone warehouse can provide. They were not pleased when I went to pick it up, especially when the salesman had told me the carphone warehouse would set it up for me when I collected the phone. If I had purchased the phone from them they would have set it up for free for me, but as I wasn't their customer I got charged £9.99.”

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Posted 5 years ago

Hi Jennifer Thanks for your review regarding your recent order. I’m sorry to hear that you were unaware that you had ordered with e2save rather than Carphone Warehouse, I appreciate the confusion this may have caused. It’s also disappointing to hear that you were charged £9.99 for assistance setting up your new phone. To allow us to look into reimbursing this cost I would kindly ask that you update your review with your Order ID. Please accept my apologies for any inconvenience caused. Kind regards Grace e2save Customer Support team

Posted 5 years ago

Hi Jennifer Thanks for your review regarding your recent order. I hope you're well. I can see that my colleague Grace has offered to reimbursing you for the £9.99 that you were charged in Carphone Warehouse, please may you provide me with your Order ID or a best contact number and I'll happily do this for you. Please accept my apologies for any inconvenience caused. Kind regards Sophie e2save Customer Support team

Posted 5 years ago

Hi Jennifer Thanks for your review regarding your recent order. I've tried to call you today but I've been unable to reach you. To allow us to look into reimbursing this cost I would kindly ask that you advise me of a suitable time to try and contact you again or you can contact our Customer Support team on 01509 610888. Please accept my apologies for any inconvenience caused. Kind regards Sophie e2save Customer Support team

Posted 5 years ago

“I was led to believe by the sales lady that she was calling me from EE, she never told me it was a deal with Carphone warehouse. I only realised that wasn’t the case when the phone arrived and discovered it was Carphone warehouse. I spent lots f time o Hanging on the phone over 30 mins to get the issue resolved. I will never recommend the company, and will have no hesitation telling everyone I know to beware of the underhand sly way that the sales person applied to get business.”

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(Apple IPhone SE 32GB Rose Gold) - Posted 6 years ago

Hi June, Thank you for your review. All our calls are recorded for quality reasons and we follow a script where we confirm who we are. I apologise if you were given the impression we were EE. Thank you for your understanding and any confusion this has caused. Chris |e2save Customer Support team

Posted 6 years ago

Hi June, Thanks for your review. I'm sorry to hear about the experience you've had. I've tried to contact you today to discuss this further but was unable to get through. Do you have a best contact time for me to call? Thanks for your patience. Justine | e2save Customer Support team

Posted 6 years ago

“The telephone salesperson would not confirm who I had my contract with, when it expired, how much it was for etc etc. The saleman just insisted I would get a better deal and went on and on until I was convinced my contract was due for renewal. In fact i had only had my contract since may 2017 and it was for 24 months. I was not at all well when they contacted me and made me more and more confused until I finally accepted the new contract. When the call ended I imediately looked at my ee contract and realised I had been duped into another one which was not better and more expensive. I am very disappointed the salesman behaved in this manner to a vunerable older person.”

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(Apple IPhone SE 32GB Space Grey) - Posted 6 years ago

Hi, Thank you for your review. Sorry to hear about the situation, I’ll be in contact with you shortly. Chris |e2save Customer Support team

Posted 6 years ago

“You are uncontactable. You have rejected e-mails that I have sent. You try to charge £0.13p per minute to call you. You have NOT acknowledged the return of the proffered 'phone. Your very contact here suggests that you are still under the impression that a relationship exists between us when none does. You are a disgrace!!!”

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(Samsung Galaxy J3 2017 Blue) - Posted 6 years ago

Hi John, Thank you for your review. I’m sorry to hear about your experience with us. We’ll be in contact with you shortly to discuss this further. Thank you for your patience. Chris |e2save Customer Support team

Posted 6 years ago

“Useless. Miss sold me a phone and wouldn't stick the offer”

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Posted 6 years ago

Hi, Thank you for your review. I'm extremely sorry to hear about this. I've tried to call you, however I was unable to reach you. If you could provide me with a best time to call you, I'll be happy to call so I can get this resolved for you. Mo e2save Customer Support team

Posted 6 years ago

Hi, Thank you for your review. I’m sorry to hear about your experience with us. We’ll be in contact with you shortly to discuss this further. Thank you for your patience. Chris |e2save Customer Support team

Posted 6 years ago

“I PAID FOR PREPAID CREDIT FOR PAY AS YOU GO SIM BUT IT DID NOT COME PRELOADED . DESPITE REPEATED ATTEMPTS TO CONTACT AND RESOLVE IT NO HELP FORTHCOMING FROM E2SAVE CUSTOMER SERVICE.”

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(Nokia 150 White) - Posted 6 years ago

Hi Tarun, Thanks you for your review. Please allow 5 working days for your top up with 02. If still has not been credited then you would need contact O2 and ask them to look into this for you. Roshni | e2save Customer Support team

Posted 6 years ago

“I was lead to be leave you where carphone wear house I can,t contact you by phone i still have to use my old phone because you have not changed the number over. can you send me a contact number asap”

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(Apple IPhone 8 64GB Space Grey) - Posted 6 years ago

Hello Alan, Thank you for review. Following our phone call earlier today, I am glad we were able to discuss and clarify your issue. I hope you have a great day. Kind Regards, Ryan | e2save Customer Support team

Posted 6 years ago

“Dreadful Company, avoid them at all costs”

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Posted 6 years ago

Hi Simon, Thank you for your review. I’m sorry to hear your bill wasn’t as expected and understand your frustration. All contracts may be subject to Pro-rata billing and we recommend you contact your network provider to discuss this further. Thank you for your patience. Chris | e2save Customer Support team

Posted 6 years ago

“"What's not clearly informed about tariff, second bill was disgusting. Will never recommend your services or use you again"”

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Posted 6 years ago

Hi Simon, Thank you for your review. I’m sorry to hear your bill wasn’t as expected and understand your frustration. All contracts may be subject to Pro-rata billing and we recommend you contact your network provider to discuss this further. Thank you for your patience. Chris | e2save Customer Support team

Posted 6 years ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews