E2save Reviews

4.4 Rating 4,720 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“The telephone salesperson would not confirm who I had my contract with, when it expired, how much it was for etc etc. The saleman just insisted I would get a better deal and went on and on until I was convinced my contract was due for renewal. In fact i had only had my contract since may 2017 and it was for 24 months. I was not at all well when they contacted me and made me more and more confused until I finally accepted the new contract. When the call ended I imediately looked at my ee contract and realised I had been duped into another one which was not better and more expensive. I am very disappointed the salesman behaved in this manner to a vunerable older person.”

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(Apple IPhone SE 32GB Space Grey) - Posted 7 years ago

Hi, Thank you for your review. Sorry to hear about the situation, I’ll be in contact with you shortly. Chris |e2save Customer Support team

Posted 7 years ago

“You are uncontactable. You have rejected e-mails that I have sent. You try to charge £0.13p per minute to call you. You have NOT acknowledged the return of the proffered 'phone. Your very contact here suggests that you are still under the impression that a relationship exists between us when none does. You are a disgrace!!!”

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(Samsung Galaxy J3 2017 Blue) - Posted 7 years ago

Hi John, Thank you for your review. I’m sorry to hear about your experience with us. We’ll be in contact with you shortly to discuss this further. Thank you for your patience. Chris |e2save Customer Support team

Posted 7 years ago

“Very professional and also I got exactly what I wanted great”

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(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

“Useless. Miss sold me a phone and wouldn't stick the offer”

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Posted 7 years ago

Hi, Thank you for your review. I'm extremely sorry to hear about this. I've tried to call you, however I was unable to reach you. If you could provide me with a best time to call you, I'll be happy to call so I can get this resolved for you. Mo e2save Customer Support team

Posted 7 years ago

Hi, Thank you for your review. I’m sorry to hear about your experience with us. We’ll be in contact with you shortly to discuss this further. Thank you for your patience. Chris |e2save Customer Support team

Posted 7 years ago

“A great deal and got new phone quickly.”

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(Sony Xperia XZ1 Compact Blue) - Posted 7 years ago

“handset excellent not too sure about claiming discount back a bit complicated”

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(Samsung Galaxy S6 32GB Black Refurbished) - Posted 7 years ago

“I was told t would be he same number ... it isn't. I was told it was about the same size as current phone ... it isn't”

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(Samsung Galaxy J3 2017 Blue) - Posted 7 years ago

Hi Sally, Thank you for your review. First of all we’d like to apologise for any confusion caused. You’ll always keep your existing number if you enter into an upgrade agreement. All SIM cards we provide are multi SIMs that have all sizes in one. Chris |e2save Customer Support team

Posted 7 years ago

“Easy online way of Ordering. Fast delivery. Product as described.”

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Posted 7 years ago

“Amazing service , delivered on time, product exactly what I ordered. Will definitely use this company again.”

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(Apple IPhone 6 32GB Space Grey) - Posted 7 years ago

“The service was quick and I like the phone that I received”

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(Samsung Galaxy S7 Pink Gold) - Posted 7 years ago

“Very clear instructions, helpful explained everything”

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(Apple IPhone 8 64GB Silver) - Posted 7 years ago

“Hope I’m not paying for two phones now seen I have this one ??”

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(Apple IPhone SE 32GB Gold) - Posted 7 years ago

“All worked out ok, the only thing is a bit of a struggle getting straight forward instructions, they all say use the website, and even when you visit the shop, a bit of a fob off, the internet”

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(Apple IPhone 7 32GB Black) - Posted 7 years ago

“Fast delivery, good price”

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(Apple IPhone 7 32GB Rose Gold) - Posted 7 years ago

“I had a contract phone direct with EE for about 8 years but they couldn't match the offer that E2save could with a Samsung 8 great service would highly recommend thanks Ron.”

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(Samsung Galaxy S8 Midnight Black) - Posted 7 years ago

“Great customer service. Received my phone on the exact date that was arranged.”

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(Samsung Galaxy Note 8 Gold) - Posted 7 years ago

“The phone I ordered was refurbished but ‘as-new’. However the casing and screen are scratched. I didn’t receive the Bluetooth earpiece either. I tried calling on several occasions to discuss this but each time I was on hold for several minutes at a rate of 13p per minute. The waiting time ranged from 35 to to 46 minutes which is terrible . I tried logging into the online account to email but the login didn’t work and neither did the password reset. Overall I’m Pretty disappointed as you can tell.”

Helpful Report

(Apple IPhone 7 128GB Black Refurbished) - Posted 7 years ago

Hello Mark, Thank you for your review. I tried to contact you today however you were unavailable to take my call. I’m sorry to hear your refurbished handset wasn’t as expected. Please confirm a suitable time to contact you so we can discuss this further. Alternatively, you can contact our Customer Support team on 01509 610 888, Monday – Friday between 9am and 6pm. Kind regards, Chris | e2save Customer Support team

Posted 7 years ago

“I am still awaiting a refund!!”

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(Apple IPhone 7 Plus 32GB Gold) - Posted 7 years ago

Hello, and thanks for your review. I’m sorry to hear there’s been a delay with your refund. We do ask that you allow 5 days for a card refund to complete, and 28 working days if waiting for a cheque to arrive in the post. If this time has passed and you’re still awaiting your funds, please let me know and I’ll be happy to chase this up for you. I apologise for any inconvenience caused by the delay. Rebecca | e2save Customer Support team

Posted 7 years ago

“Simple online and very good with price”

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Posted 7 years ago

Hi Rohima We’re so pleased to hear you got a great deal on some new tech, all in the knowledge you’re in safe hands. We just wanted to say a big thanks for taking the time to leave such a positive review, it’s truly appreciated. We hope you’re enjoying your new phone. Rebecca | e2save Customer Support team

Posted 7 years ago

“Amazing deal Originally £75 upfront cost. But I had a £50 Voucher. That meant £25 upfront cost and £27 monthly From O2. Probably this was the deal of the century. :D”

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Posted 7 years ago

Hi Zoltan, Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Roshni | e2save Customer Support team

Posted 7 years ago

E2save is rated 4.4 based on 4,720 reviews