“I was misled regarding product.”

(Samsung Galaxy S4 Mini White) - Posted 10 years ago

“I have rated my experience with e2save "very poor". This is because with my purchase of the Nokia Lumia 530, I have seen a very small crack in the glass, which is located on the right side of the phone. There is also a small line that goes vertically down the screen. I find this unacceptable for I have ordered a product from e2save and expect the product to be in pristine condition. I would like to have another copy of a Nokia Lumia 530 since the one that I have earned has not met with my standards. Can you please contact this number so we can talk about this situation and solve my problems I have with you: 07443226668”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Poor and disappointed in your business ordered phone with xbox1 deal phone arrived however some 10 days later haven't heard from anybody with regards to when I'm getting it I've spoken to a lady tday from your company who assured me she was contacting who was supplying xbox and assured me she'd call back tday and again no correspondence back or email nothing so I'm going to cancel the order and sending phone back as only took it as with xbox deal would rather have had that really disappointed bout this regards mrs Reid I would appreciate an address to which I can return phone”

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(Nokia Lumia 530 Green) - Posted 10 years ago

“Poor and disappointed in your business ordered phone with xbox1 deal phone arrived however some 10 days later haven't heard from anybody with regards to when I'm getting it I've spoken to a lady tday from your company who assured me she was contacting who was supplying xbox and assured me she'd call back tday and again no correspondence back or email nothing so I'm going to cancel the order and sending phone back as only took it as with xbox deal would rather have had that really disappointed bout this regards mrs Reid I would appreciate an address to which I can return phone”

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(Nokia Lumia 530 Green) - Posted 10 years ago

“Very easy and quick. Even the delivery driver was friendly and bang in the middle of the one hour slot anticipated. Impressive.”

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(Nokia Lumia 530 Green) - Posted 10 years ago

“very good service plus lightning fast delivery this is not the first phone I have got from this company,so I can comment on their after sales service ,what more can I say excellent”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Absolutly disgracfull. First of all i had a cold call from shannon bad reception on my old phone so did not realize it was e2save and not o2 as i always upgrade with. I was missold my phone as on your web page i could have gotten a much better deal with cashback plus 3 months insurance.When i phoned backto ask to change my phone i was told the other choices were not avalable plus no offers. When phone came i broke the screen just by using my fingernail to remove the back. I phoned up to get help was given no help at all just told to go to carphone warehouseshop. went there and they did not understand why i was told to go there After reading many reviews clearly something has to be done. I will never use you again i am paying £18 per month for a phone i cant use RUBBISH SERVICE”

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(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

“Good up until now, will be better when my replacement arrives”

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(Samsung Galaxy S3 Blue) - Posted 10 years ago

“Fantastic company, got my phone and free gift (Xbox 1) the next day after ordering, not like some other companies where you have to wait 14 days for the gift. Very pleased!”

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(Nokia 105 Black) - Posted 10 years ago

“So far so good. I ordered the phone in the afternoon chose a delivery time and it arrived at the chosen time the next day. I got my new Nokia Lumia and was pleasantly surprised with it and I am now getting to grips with it. It has nice features like xbox hourglass so I can control my xbox with it aswell.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“The sales person was very helpful and friendly. would recommend E2 save to friends and family.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“5 stars very good service keep up the good work cheers.”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Quick service. Good deal. Thanks”

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(LG G2 Mini White) - Posted 10 years ago

“All went very well, but I feel that I was maybe conned in to using them because they told me I was dealing with CarPhone Warehouse, which I don't think I am.”

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(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“Made online order. Supplied contact details including email and alternate phone contact numbers. There was an issue with the delivery address which was not apparent until I looked to see why the estimated delivery date had not been met. I sent two messages to their ContactUS mail box and had no response to either. I finally found a number I could call directly fortheir customer services and was told that the delivery addresswas invalid. I was then put through to the Customer Services who arranged for the phone to be delivered on the Monday i.e the next available delivery date. The person was helpful but offfered no explanation or apologiy for their company not getting in touch with me to resolve the delivery address issue which they were completely aware of. Disgustingly poor service. Basically they had my money and didn't want to expend energy or resources upon someone who was not going to show any profit above what they already had. If I had not managed to get ion touch with them how long would I have waited for a response to their ContactUS messages or to resolve an issue of whic they were very much aware and obviously wasn't a priority for them. Following my conact by phone I received a response to the ContactUS messages that afternoon along with confirmation that my earlier phone call had resolvedthe issue and the phone was scheduled for delivery. Very convenient. Reviews online before I went ahead withthe deal said their customer service was poor. I'd back that up from my experince. Also the initail Help desk person I spoke to was rude and off hand or just ignorant of how to speak to customers. I hope the call was recorded b=perhapos they can benefit from it in their training which they can do whilst the are not resolving order status issues.”

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(Samsung Galaxy S3 Blue) - Posted 10 years ago

Hello Laurence I’ve tried to call you today, but was unable to reach you. I apologise for the service you have received from us so far. Thank you for your feedback, I will be looking in this further to improve on the service we provide. If you have any further issues or queries then please feel free to get in touch. Kind regards Scott Customer support

Posted 10 years ago

“Wrong colour of phone delivered when contacts were made to customer services passed on to sales waited for quite some time still no joy until got disconnected.”

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(Nokia Lumia 530 Orange) - Posted 10 years ago

Hello Sunjogsing I’ve tried to call you today but was unable to reach you. So that we can exchange the handset for you, please call in to our customer services team on 01509 615 474. Kind regards Scott Customer support

Posted 10 years ago

“Awesome service!!!”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Fantastic service - speedy delivery - what more can I ask for!”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“Firstly I was bombarded by phone calls every day and always during business hours. Often I couldn't answer so there could be 2 or 3 calls a day. No voicemail was ever left which would have meant I could call back when it was convenient to me. It was only when I finally did manage to answer that I found out where all the calls had been coming from. Once I got a call at a convenient time I was able to agree an upgrade. I asked for a Samsung S5 in blue. The following day I was called to say they were out of stock and would I have black instead? I didn't want black because my husband already had a black one but reluctantly agreed. Next day and another call to say that the blue phone would cost me another £34.99. I explained that I'd already been told that blue was out of stock and I'd agreed to have a black. Next day I'm on my way out on a business trip abroad and got a call to say that black was out of stock and would I have blue, white or gold - no mention of an extra charge. Great - I'll have blue! I then rang back to say don't despatch until 3/11 because I didn't want to run the risk of being without a phone whilst out of the country. While I was away I got a message that the phone would be delivered on 31/10. The phone was delivered on 31/10 - and it's black!!!!! A total comedy of errors and I seriously doubt my own sanity in not cancelling the order. The only reason I allowed it to go ahead was that I was away, didn't have time to shop around and needed a new phone quickly as my current one is playing up. The only good thing I can say is that your staff were very pleasant to talk to, and were trying to help, every time they phoned. Would I use you again? No Way!”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Quite fast in responding when there is an error. Very careful in delivery the order and security check. After my order there no confirmation email was sent though it says at the end of the order promised there would be an email. Also, no email from VIP gadget helpline, make it hard for me to want to cancel because no ref number. This should be make optional like the phone-care insurance, so the buyer has the option to choose and not waste time in cancel after the order is received.”

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(Nokia Lumia 530 Green) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

E2save Reviews