E2save Reviews

4.4 Rating 4,691 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,691 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

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“hi I have had my phone over a year i would like a new phone (upgrade) please. can some one get in touch. 07539 301446.”

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Posted 8 years ago

“Amazing site with a multitude of unbeatable deals. Swift checkout procedure and delivered the next day. Couldnt have a asked for more. Thanks!”

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(Samsung E1200) - Posted 8 years ago

“I ordered a phone for my fiancé and it arrived before the day it was supposed to the communication from e2 save was excellent and I would highly recommend this company if ordering a phone with a gift I had to email regarding my gift but the response was fast and everything I needed to know was in the email”

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(Nokia 105 Black) - Posted 8 years ago

“Website was easy to use . Delivery wasn't 100% as took day off work and still missed parcel , didn't ear knock . Rang and was told it would definitely be delivered later same day but wasn't . Had to re arrange for it to be left with neighbours.”

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(Microsoft Lumia 550 Black) - Posted 8 years ago

“A first class service with a great deal which could not be improved upon by any other organisation. Delivery was on time and on the date and time specified at the time when the order was placed.Would not hesitate using this Company for any future purchases.”

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(Samsung Galaxy S6 Edge 64GB Black Refurbished) - Posted 8 years ago

“Found you guys on the money saving site and ordered an I phone for my daughter for Christmas not only was it delivered the next day your deal was one of the best on there! I've recommended you already and won't hesitate to use you again thank you”

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(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

“The service was amazing - so quick and customer services were superb when I rang them with a query - 5 ??????????”

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(Apple IPhone 5s 16GB Gold) - Posted 8 years ago

“Messed up my order on hold for far to long”

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(Apple IPhone 6 16GB Gold Refurb) - Posted 8 years ago

Hello April Thank you for your review. I'm sorry to hear that when you have contacted us you have experienced a hold time, I appreciate the frustration this would cause and apologise. I also hope that the error you have mentioned with your order has since been rectified. Kind regards Grace | e2save

Posted 8 years ago

“Very fast reliable service, received the phone next day and I have also now recommended my friend who also ordered the same handset.”

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(Apple IPhone 5s 16GB Gold) - Posted 8 years ago

“The phone I ordered on 25th November finally arrived on 7th December after several protracted phone calls and waiting in. The staff who dealt with my enquiries were very helpful, but the whole system seemed to be in chaos.”

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(Samsung Galaxy J5 Black) - Posted 8 years ago

Hello David Thank you for your review. It’s disappointing to hear that you experienced a delay in receiving your order, I appreciate the inconvenience this would cause and sincerely apologise. I’m pleased to hear that on the occasions you have contacted us, our team have been able to assist you with your query. Please accept my apologies for any inconvenience caused by the delay. Kind regards Grace | e2save

Posted 8 years ago

“It's a great way to get the phones etc. that you want but for great prices. Email confirmations and the delivery are prompt, even in the run up to Christmas.”

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(Apple IPhone 4s 8GB Black Refurbished) - Posted 8 years ago

“Fast, easy, helpful and polite. I'm not one for answering calls of numbers I don't know but I'm glad I did this time. The guy you processed my order did his very best to find me the best deal available and meet the needs I required when thinking about upgrading my mobile phone. There is a 110% chance of me recommending the service I received to family and friends, thank you very much.”

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(Apple IPhone 6s 64GB Space Grey) - Posted 8 years ago

“Very helpful company and the delivery was the next day, free which goes down very well. Haven't used the phone yet as it is for my husband as an extra Christmas present.”

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(Nokia 105 Black) - Posted 8 years ago

“Appalling, tried to cancel day after as phone didn't meet requirements. Was informed it was cancelled on phine, however no confirmation received and phone provider contract still issued . Will be taking this matter further!”

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(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Amber Thank you for your review. I’m sorry to hear that you haven’t received confirmation that your order has been cancelled, I understand the concerns this would cause and apologise. I have called you earlier this morning but unfortunately you were unavailable. If you have returned your order, then please allow 3-5 working days, from the day of receipt of the phone, for the contract and Direct Debit to be cancelled by the network provider. If you have already received a bill, then you will receive correspondence from the network to advise that the bill have revised and cancelled. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 8 years ago

“I have just got a second contract with e2save for my daughter, again prompt delivery, good all round service, good deals. Will be getting a third with them when my son's older. I definitely recommend e2s.”

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(Apple IPhone 5s 16GB Gold) - Posted 8 years ago

“I ordered a new iPhone 6 64gb on a renewal of my exising contract with CPW on O2 @ 11.15(am) on Friday 27th Nov I was sent a referb - I did not ask for a referb and would never have agreed to taking a referb - The Sales person did not mention the deal was for a referb at any time during the call The deal was £32.50 p.m 1Gb of data pm, unlimited calls and texts - I got offered exactly the same deal in CPW store for a NEW iPhone 6 64Gb so thought nothing of it After the call, a few days later I got an email confirming order and mentioning referb. I tried to contact you twice to complain but was on hold for longer than 20 mins both time so gave up I asked gor ghe package to be delayed 2 days - moving delivery from 1st to 3rd December - I got confirmation that the phone would arrive on the 3rd and waited at home all day but nothing arrived - I did get deliverec on the 4th Dec with no apology or explanation I have now taken ghe phone to CPW store in stockport snd asked for it to be returned and the deal reversed which will take 5-10 days aparently RUBBISH service and massive inconvenience - I would not use you company again”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 8 years ago

Hello Mark Thank you for providing me with your feedback on your experiences with e2save during our call earlier today. Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I will continue to investigate you case internally and make sure that any action deemed necessary is taken to improve our service. I apologise for any inconvenience that has been caused. Kind regards Grace | e2save

Posted 8 years ago

“It was a very quick and simple service. Advice and recommendations were made without being pushy. Would definetly recommend.”

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(Apple IPhone 6 64GB Silver) - Posted 8 years ago

“The service was amazing, whoever it was that sold me the phone was friendly, efficient and sold me what i wanted. I honestly was impressed with tge service, the deal was much better than going direct with my current provider. I managed to stay with same provide and get a deal that they didnt even offer me an hour before i spoke to e2save. Definitely recommend to people.”

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(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

“I received numerous calls throughout the week prior to placing an order - changed order which after refusal was rescheduled to be redelivered.... Still waiting for my iPhone 6s which I was excited about... But the excitement has now gone.... Not sure if I'll receive my upgrade because I have lost faith & on the verge of making a complaint.... The staff have all been polite, professional and very helpful.”

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(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Shevonne Thank you for your review and for taking my call earlier today. I hope I have been able to address all of your concerns and that you are pleased with the outcome of our conversation. Kind regards Grace | e2save

Posted 8 years ago

“i still have not received the phone im sure you said it would be here on monday someone waited in all day for nothing can you tell me whats going on please”

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(Samsung Galaxy S6 32GB Gold Refurbished) - Posted 8 years ago

Hello John Thank you for your review. It’s disappointing to hear that you have yet to receive your order, I understand the concern this may cause. I tried to contact you this morning to help track your order but unfortunately you were unavailable. You can track your order online using DPD’s website and the unique tracking reference number which will be detailed in your online login area. Apologies for any inconvenience caused. Kind regards Grace | e2save

Posted 8 years ago

E2save is rated 4.4 based on 4,691 reviews