E2save Reviews

4.4 Rating 4,714 Reviews

87 %

of reviewers recommend E2save

4.4

Based on 4,714 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was disappointed that when I went to carphone warehouse for the transfer of files i was charged ££20 for the procedure A cost I was not informed of when purchasing the phone and also "samsung Kies" did not work transferring the data as it would only identify one phone at a time”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“I've already been charged too early?????? I only took out the contract a few days ago! And i was told twice it is £38 and been charged over £39! Need someone to call me on 07975542566”

Helpful Report

(Samsung Galaxy S5 Mini White) - Posted 10 years ago

Hello Ellalouise, I'm sorry to hear that your first bill is higher than expected, this may be due to pro-rata billing which is a condition set by the network. Your second bill will be at the agreed rate. I tried to contact you earlier this morning but unfortunately I was unable to reach you, if you would like to discuss this further, please provide me with the best time to reach you. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“Don't listen to the bad reviews, they are people who dunno what they're doing. I got my phone on the stated date and my gift was two days early. Definitely will use you guys again and definitely going to recommend you to family and friends.”

Helpful Report

(Sony Xperia M2 White) - Posted 10 years ago

“Super fast delivery service. Really pleased and I also liked the fact that I received a text to say what time the delivery was coming. Would definitely use you again !”

Helpful Report

(Nokia Lumia 530 Orange) - Posted 10 years ago

“excellent service at every stage. Will telling friends about your company.”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“everything I wanted /needed in my new phone. service was excellent. buying was very easy and was handled by staff with excellent customer service skills. the phone is easy to use and looks the business the phone was delivered on time, and in working order excellent all round”

Helpful Report

(Samsung Galaxy Fame Blue) - Posted 10 years ago

“My experience with e2save as been extremely poor. I recently ordered a new LG G3 phone on EE recently and upon arriving the seal was broken on the box that clearly stated “if this seal is broken, do not accept it”. I phoned the company and they advised it was a new phone that has not been used. Upon opening the box, I could see thumb prints on the screen. They said they would exchange it for another one. A few days later another phone arrived and the seal was again broken. The irony was that even the delivery guy said this was normal practise for the company. I called the company again and after being on hold for 10 mins I was greeted by a rude customer service rep advising that as I have had one return already I can have another one. After advising her that the seal was again broken she said that “all seals on the G3 are broken, so it wont make a difference if you exchange it again”. I asked to speak to a manager and was promptly cut off. I called back and spoken to another person who was polite but again was cut off upon asking to speak to a manager. Having wasted an hour calling a premium rate line I gave up and settled for potentially a second hand handset at a new price. Moral of the story - Don’t trust e2save and shop elsewhere.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Hi Neehar, Thank you for accepting my call earlier today and taking the time to speak with me. I'm pleased that I have been able to address your concerns and issue's and I have taken on board the necessary feedback in order to ensure that customers are given the correct information. May I apologise again for any inconvenience this has caused. Kind regards, Grace

Posted 10 years ago

“Every time I have ordered from e2save I have had to follow up the online order with a phonecall. Why can't the online ordering process cope with the additional queries which generate the need for follow-up calls? Having to make time to phone, at my own expense, tarnishes what should be a straightforward process.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“Helpful and efficient. Received my phone and working within 12 hours”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“Fast delivery but crack on phone when recieved probably why the phobe was free”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 10 years ago

Hi Rachel, I'm pleased to hear that you received your phone so quickly although it shouldn't be damaged in any way. Please let me know your best contact number and time and I'll contact you to resolve. Thanks, Grace | Customer Support Team

Posted 10 years ago

“I would just like to say that the service on here was very good. The man who helped me was very helpful. Thank you for your time and patience.”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Hi Louise, Thank you for your review. We're pleased to hear that you are happy with the service you received. Many thanks, E2save Customer Support

Posted 10 years ago

“Sorry, the review that I left was for the Courier Company. The iPhone 4S that I received was a replacement for the iPhone 3 and so far, I am very pleased with it.”

Helpful Report

(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“Excellent service I got exactly what i wanted”

Helpful Report

(Samsung Galaxy S5 Mini White) - Posted 10 years ago

Hi Katarina, Thank you for your positive review! We're pleased to hear that you received excellent service. Many thanks, E2save Customer Support Team

Posted 10 years ago

“I'm absolutely discussed and angry about your apparent service. We arranged for my phone to come on the Friday. I waited in all day and it never showed up. I rang in the evening to see where it was to be told it was coming on the Monday!!!!!!! Discusting!! I waited in allllllll day for nothing!!! Not only that 02 turned off my 3G because I should of been on 4g on my new phone ( the new phone that I had not received.) so I had to ring O2 to get my internet back on. Also... I rang your ridiculously priced phone line and was on hold for 20minutes before I even got to speak to anyone!!! I'm very angry and annoyed and will NEVER use e2save again. I work 2 jobs and care for my mum aswell and I'm sure you can appreciate how busy I am therefore I don't have time to arrange a full day to wait in for a phone that doesn't turn up!!!! Rebecca maxwell.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hi Rebecca, Thank you for your review. I have tried to contact you this morning in order to discuss this further but unfortunately you were unavailable. I'm really sorry to hear that there was a delay with your order and I hope you have since received this. If you would like to discuss this further please let me know the best time to call. Apologies for any inconvenience caused. Kind regards, Grace | Customer Support Team

Posted 10 years ago

“thank you for a next day delivery”

Helpful Report

(Nokia 105 Blue) - Posted 10 years ago

“Received phone but no Sim card. Fairly basic error on behalf of E2Save. Contacted E2Save via online chat who couldn't help as they were only interested in sales. Then called E2Save, who said they couldn't send out another Sim. Total waste of my time.”

Helpful Report

(Xperia E1 White) - Posted 10 years ago

Hi Laura, I'm sorry to for the error which resulted in you not receiving a sim with your phone. Unfortunately due to a condition set by the network's we are unable to provide replacements. Our live chat is mainly for pre-sales support so I apologise that they were unable to assist you with this. I hope you have since received a new sim card and have your phone up and running. Apologies for any inconvenience caused. Grace Customer Support Team

Posted 10 years ago

“Very secure and prompt answer”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Aqib ali”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 10 years ago

“Excellent customer service. Mobile arrived on time in good condition”

Helpful Report

(Apple IPhone 5c 16GB White Refurbished) - Posted 10 years ago

“Read a lot of bad reviews about e2, but I took the plunge and ordered a phone. Don't know what all the fuss is about, the phone was delivered the next day, brand new in its original box, had no problem with the service. Would definitely recommend to friends and family.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

Morning Karen, We're delighted to hear that you chose to order with us and that you have had a great ordering experience. Thank you for taking the time to leave such a postitive review on your experience. Many thanks from E2save Customer Support Team

Posted 10 years ago

E2save is rated 4.4 based on 4,714 reviews